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"I had already phoned to express my concerns regarding two customers complaining about the broken shower head and mould in the en-suite ."
I explained that my son is disabled and could the shower and mould be rectified.
On arrival I checked the en-suite and absolutely nothing had been done .
My question is that
1. Did Sykes not bother to contact the owner to advise them of the problem? Or
2. The owner was advised but did not fix these problems ?
We have stayed at the property five times but won’t book there again very disappointed.
Also I did not call Sykes on arrival as it was to late as the disabled person would have been to upset with any work being carried out while being in holiday there .
Reviewed by Maria2.5★Nov 2024
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"We have had a very pleasant relaxing week in this clean, comfortable, peaceful cottage."
We feel fully recharged after our break. The dogs loved the enclosed garden.
There are many things to do in the surrounding area and the scenery is stunning at this time of year as you drive to explore some of the nearby towns.
We thoroughly enjoyed our time at the cottage and would recommend it.
Reviewed by David4.7★Oct 2024
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"Good location with great outside enclosed space for the dog."
Modern interior, with well stocked kitchen and comfortable beds. Two bathrooms was great but ensuite shower head needs looking at - it sprayed all over the room. Easy to walk to and along the river for beaver spotting and some red squirrels out the front. No walkable shop but close to Dunkeld for fish and chips and co op or short drive to the Nisa in the next village. Also highly recommend the Dunkeld vet if needed.
Reviewed by Ruth4.7★Sep 2024
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"First impressions were amazing then went into the en-suite and was so disappointed to see black mould all around the shower base and paint flaking off the ceiling above the shower."
It is impossible to use the overhead shower unit as it is so corroded the water goes everywhere and ends up covering the bathroom floor.
Reviewed by Ann3.1★Sep 2024
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"Brilliant cottage, the only thing I would mention is the en suite shower has 2 heads and the large ceiling one sprays water over the cubicle side,although the lower one is very usable it something you should know."
I am a wheelchair user and found this accommodation very wheelchair accessible
Thanks
Nige
Reviewed by Nigel4.7★Sep 2024
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"All good. Location quiet but convenient for local attractions."
Only constructive criticism would be to add a decent bread board and knife. There was one single compressed log in the basket. It wasn’t cold so we neither needed to use the compressed log or buy some..We took out a National Trust Scotland membership which gave us some purpose and focus for the week.
Reviewed by Robert5.0★Aug 2024
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"We had a fantastic week as a first for this part of the country and fell in love with the area."
The property was perfect for us, although we were supposed to be a party of three instead of the two so the two bedrooms and bathrooms were not required, but would have been perfect. The property was actually better than the pictures portrayed especially in terms of the location and presentation which is not always the case. The only negatives that meant we have not given top marks is that there was no welcome pack, disappointingly and crockery could do with overhauling and increasing. A dishwasher instead of a washer (as keen cooks) would have been preferred but this is not a huge negative neither was the lack of toilet roll on offer. We couldn’t fault the cleanliness or comfort and we would so so love to return without hesitation.
Reviewed by Gail4.7★May 2024
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"Fabulous position only criticism pillows and duvets were poor quality and needs ..."
Fabulous position only criticism pillows and duvets were poor quality and needs bath sheets instead of small towels and crockery was miss matched But I would definitely stay again it was very comfortable we had a fabulous week It was lovely in the evening with wood burner and having sky television was a added bonus And Pippa loved her walks from cottage
Reviewed by Robert3.8★Mar 2024
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"This was our 4th visit."
Shame welcome hamper had out of date items.
Reviewed by Karen5.0★Mar 2024
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"The cottage is so well kept and comfortable!"
The location was ideal for hiking. We thoroughly enjoyed our stay, thank you.
Reviewed by Emmaleena5.0★Dec 2023
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"We had a lovely stay, thank you."
The cottage is in a fantastic location and we enjoyed so many walks nearby. The log burner and comfy sofa were for the dark autumn evenings. The dogs loved the garden, although our spaniel did nearly manage to wiggle under the gate, so we kept him on the lead after that!
We had such a great time we’ve already booked to return next year.
Emma
We are so glad you enjoyed your stay and look forward to welcoming you back next year
Owner team.
Property Owner
Reviewed by Emma4.7★Oct 2023
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"This cottage is beautifully decorated and located however it was hugely let down by poor housekeeping."
When we arrived we spent the first half an hour cleaning, the floors had not been swept and the kitchen surfaces including the dinning table were covered in crumbs. Only the middle of the carpets had been hoovered, there was dead flys all along the edges and also on the window ledges.
I emailed over a review the day after check out and haven’t had a response.
Dear Guest,
The things as described by yourself are without a doubt not acceptable, I have passed you comment onto the cleaning team for an urgent response - thank you for bring it to my attention. Unfortnally this is the first time I am hearing about any issues you had during your stay, I wish I had known at the time and I would have rectified immediately. Despite this I hope you enjoyed the cottage and the surrounding areas,
edit - 6.11.23 - we can now confirm the cleaning team has been changed since this booking.
Owner
Property Owner
Reviewed by Jodie2.2★Sep 2023
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"1 Middleton cottage is a spacious cottage with very good kitchen and bathrooms."
The bed was rather small. Caputh is a hamlet without facilities, There is a little supermarket in Dunkeld. Beautifull surroundings for nature- lovers: birds, a squirrel in the garden....very peaceful.
Reviewed by Ineke4.4★Sep 2023
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"Had a lovely 3 week holiday in this lovely property."
Great garden for my dogs, nice and secure. Great base for exploring Scotland, and for my partner who loved all the fishing that was available. Would happily stay in the cottage again.
Reviewed by Cathryn Leeanne5.0★Jul 2023
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"Lovely cottage in a lovely village."
Reviewed by Cathryn Leeanne5.0★Jul 2023
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"This is a lovely property in a quiet spot."
Sofas and beds are comfortable, which makes for a pleasant stay. One thing we were surprised by is having to remove the garden furniture cover, no problem but never had to do it before. We went to hoover the night before we left only to find the hoover absolutely full and very smelly so went no further maybe this is the reason we found a small pile of dog hairs in one corner (we don’t have a dog), and as a seasoned holiday home person I would like to make a suggestion of a decent pair of scissors for the kitchen. All that said I would recommend this cottage.
Reviewed by Susan4.4★Jun 2023
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"Lovely location and a nice property, generally very well equipped and nicely presented."
I do have a few recommendations though: The towels could do with replacing, preferably with larger, thicken ones. Additional crockery would be nice and there was only one glass tumbler, everything else was wine or pint glasses. If it’s a non smoking property don’t allow the cleaners to smoke on site. There were cigarette butts in the gravel and in a metal pot by the back door. Some outside light bulbs have cracked/broken and need to be replaced.
Many thanks for your feedback, I will now be replacing the bath towels as per you recommendation and I will purchase some new smaller glasses.
Property Owner
Reviewed by Dave4.1★May 2023
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"Lovely cottage in quiet location close to lots of beautiful walks and towns in Perthshire."
Large enclosed garden perfect for dogs or children.
Reviewed by Fiona5.0★May 2023
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"This cottage was a little bit of luxury in a quiet spot accessible to many areas around."
We visited Edinburgh, Perth, cairngorn national park, Pitlochry, Blairgowrie and a gorgeous river and forest walk just over the bridge from the cottage and a walk from dunkeld as well as the hermitage. The cottage itself was very clean and tidy. Had everything you would need. We throughly enjoyed our stay. A week was not long enough! The large enclosed garden was wonderful as well as the large but cosy living area. We will recommend and visit again. Thank you for sharing your beautiful cottage with us! Also thank you for the wonderful hamper x
Reviewed by Dana5.0★Mar 2023
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"This was a great choice for two of us (and the dog)."
Not sure how four would manage if cooking meals. Needs a decent size frying pan, probably a decent set of new pans overall and new dining service rather than the mush mash of bits and pieces. Would also benefit in the kitchen cupboards being sorted out to give more room for guests.
The accommodation though is well designed and looks spectacular and is very comfortable. We were there at Christmas and the fantastic log burner was really appreciated.
This was a bit of an exploratory visit for as we intend to return to the area with mountain bikes. The property has a huge garden but no storage for bikes other than to take them into the house. Adding a decent size lockable shed to store bikes and other sports equipment would expand the range of potential users for this property.
All in we really enjoyed our stay here.
Reviewed by Stephen J4.4★Dec 2022
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"Absolutely the best place to stay , so relaxing lots of comforts , recliner sofa , huge tv , beautiful bathrooms."
Love the garden. We will definitely book again !!
Reviewed by Maria5.0★Nov 2022
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"Amazing cottage with a fab garden for our dog."
Peaceful and relaxing. Will book again.
Reviewed by Karen5.0★Oct 2022
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"As 2 adults in the twin room, we struggled for storage."
It really needs some type of drawer units in. Also the sink in the bathroom, for all it looks quirky, is impractical to keep clean.
Overall, we had a very enjoyable week and found the property very clean.
Reviewed by Lorraine4.4★Sep 2022
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"Comfortable and well equipped holiday cottage in a peaceful setting with the added bonus of Sky Sports and Sky movies."
I would say the best holiday accommodation we have stayed in which suited our requirements and one which I would have no hesitation in returning to. We had no reason to contact the owner or Sykes.
Reviewed by Peter5.0★Sep 2022
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"We arrived on Saturday 27/8 ."
It began to get chilly in the evening so we turned up the thermostat, nothing happened, the man next door was the father of the owner and we asked for advice, he said he wasn't very sure but to turn it right up and see, eventually there was a trickle of heat but very small. The next day (Sunday) we spoke to the father of the owner and he said he would phone his son. There was no heat coming through at this point.
He did so while I stood next to him .The owner asked me to connect to the internet.
He said the heating was controlled by app and there was an error showing... We were told an engineer would come the following Tuesday! The owner asked his father if he should come to the property and he said no...
We were basically left with no heat ,there was a stove and we used it one night but it was horribly hot and we just wanted ambient heat we could control,especially in the bathroom which was very cold.
We left keys for the engineer ,when we returned from our day out there was a note from the father of the owner saying they weren't coming until Thursday and 'sorry for the inconvenience'. The engineer told us there was a software problem...
We were leaving on Friday ...
I phoned Skyes to complain and asked for some heaters to be delivered, explained all of the above.
I spoke to a very unconcerned woman, who said they would be in touch. I was sent a complaint ref, but I never heard another thing.We are now at home and still nothing from Sykes or the owner.
We spent every evening sitting with blankets and hot water bottles on our laps.
It was very unpleasant and put a real downer on our week.I will hopefully hear from somebody at one point but I am not holding my breath .Very disappointed clients, won't book with Sykes again .
Thank you for you feedback, we are sorry you felt so cold in our cottage, we did have a issues with the heat pump during your stay (which is now resolved) which means it was only working to 50% capacity. There was still heat emitting from the radiators but not at full working capacity. We do provide a lovely wood burning stove, sorry this was too hot for you. We were monitoring the cottage temp during stay as we knew there was an issue, and I know the internal temp of the cottage never dropped below 21C. The issue that has now been resolved seem to stem from someone switching of the outdoor units main power supply.
Property Owner
Reviewed by Susan2.2★Aug 2022
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"We had a great 2 week holiday at Middleton Cottage."
The cottage is comfortable and well equipped. The enclosed garden was great for our dog. Dunkeld is only 5 miles away with some lovely dog friendly pubs with great beer gardens overlooking the River Tay.
Reviewed by Helena4.4★Jul 2022
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"Amazing little gem!"
Stunning cottage and location! Perfect design and layout! An absolute haven! Close to every amenity with fab walks on doorstep! Definitely recommend! AAAAA*****
Reviewed by Lesley5.0★Jul 2022
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"This was our second visit to the property we love it !"
Beautifully designed, very clean , lovely welcome pack , fantastic garden, endless walks for the dogs .
Would definitely recommend a holiday here so peaceful and relaxing.
Reviewed by Maria5.0★Jun 2022
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"Lovely cottage in a handy location."
Loved the decor and it was very clean. Great walks from the doorstep too. Would definitely recommend this cottage
Reviewed by Jayne5.0★May 2022
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"We booked last minute and the service was great from start to finish."
This cottage is fantastic and is in a beautiful and peaceful setting. The facilities were second to none and very spacious inside. Also perfectly located for many day trips.
This cottage is on our return list for sure.
Reviewed by Chris5.0★Apr 2022
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"Loved our stay in this cottage it is stunning and the location is superb."
So peaceful and well equipped. Plenty walks on the doorstep which our dog loved. Hamper gift was very much appreciated and was a very kind gesture. Couple of tiny issues such as lack of cupboard space in kitchen for groceries due to a high volume of cleaning products being stored in them. They could do with a little tidy out to free up some space. A bag of salt for the patio slabs could prevent an unwanted accident as they were pretty slippy after a cold snap other than that the place was perfect. We will most definitely rebook for early next year as we loved the cottage and watching the sunrise from the living room window each morning was a joy. I felt so at home I didn’t want to leave.
Reviewed by Jacqueline4.7★Nov 2021
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"Fabulous cottage, well equipped and very comfy."
The welcome basket was lovely with a scotch and sweeties. I particularly enjoyed the irn bru bar but couldnt find anywhere else to buy them. The en-suite shower was great. We were lucky to have good weather so enjoyed sitting out in garden both for breakfast and evening drinkies! The dog loved the garden as plenty big enough for ball throwing. Great base for exploring the area. We highly recommend.
Reviewed by Liz5.0★Sep 2021
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"Great holiday home peace and tranquillity."
Only downside for us no pub or shop on your doorstep in Caputh but shop and pub in next village Murthly also Dunkeld 4miles away lovely place.
Reviewed by Hugh4.7★Jul 2021
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"A well maintained cottage and ideally located for a relaxing break."
Reviewed by Dorothy5.0★Jun 2021
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"Looking at the front of the cottage you’d never guess how stylish it is inside, there’s lots of equipment for cooking, (except a colander), nice to have a coffee machine, radio, sky tv and WiFi too."
Very cosy with the log fire on in chilly evenings, and despite being May, this year has been cold.
It felt spacious inside and the garden was a decent size, our dog found a large dog ball which he enjoyed playing with a lot. It’s fully fenced off so no worries about escapes.
Nice walks along the river straight from the door, Dunkeld is lovely and the Deli and both Bakers were great for bread and treats, we tried the evening tapas at the Deli and it was fun and very tasty, also had a great evening meal at the Meikleour Arms, with a short detour on the way back to see the worlds tallest hedge.
Birnam Hill was a nice walk for views and a picnic lunch, also the river walk from Dunkeld. Glen Lyon was well worth a car trip with a stop at Bridge of Balgie for a light lunch, stunning scenery.
Definitely would be happy to return to Middleton Cottage.
Reviewed by Irena5.0★May 2021
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"Once it warmed up, the open plan sitting room and kitchen was comfortable and a relaxing place to be."
However, the main bedroom let it down a bit as the double bed was uncomfortable and pretty small. A dishwasher would have been a welcome addition too. The shower rooms were very nicely finished and modern.
Thank you for your feedback. The double bed is a normal double bed as advertised. Also there is no dishwasher advertised but this has been noted.
Thank you.
Property Owner
Reviewed by Jane3.1★Oct 2020
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"Perfectly well equipped cottage, quiet location, home from home and we will definitely return."
Reviewed by David5.0★Sep 2020
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"The house was very comfortable, very well equipped and beautifully decorated."
One of our party uses a wheelchair and we found the cottage wheelchair friendly. The dogs loved the spacious enclosed garden. The location was great, lots of places to visit nearby. I would definitely book again.
Reviewed by Ann5.0★Aug 2020
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"The property was beautiful and overall was comfortable."
However there were a few issues. 1. The welcome hamper contained several significantly out of date products. 2. The crockery was mismatched and not very nice (out of keeping with overall high standard of property). 3. The towels seemed thin and old and I thought they had an unpleasant smell. 4. Bad smell of drains in the bathroom - we had to buy various air fresheners as the smell was so foul. 5. I didn’t find the heating warm enough, even when turned up it didn’t get any hotter. But at least there was the fire, which was lovely. Overall a lovely property but let down by the issues stated. Great to have Sky TV. Peaceful location.
Reviewed by Simon4.1★Feb 2020
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"What a beautiful property."
Perfect for a family of four and 2 dogs.
Tastefully decorated, and extremely clean.
The area was glorious especially Dunkeld and the surrounding villages and wonderful walks by the River Tay.
We will be returning again
Reviewed by Deborah5.0★Dec 2019
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"Very peaceful location, but close enough to the town of Dunkeld for shopping and pubs etc."
[although someone has to drive there and back!!] Lovely gift package too!
Reviewed by Elspeth5.0★Nov 2019
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"Lovely cottage with a very homely feeling."
Unfortunately, the maintenance of the shower silicone sealing in the en-suite needs some addressing. There is unsightly mould in a couple of spots in the corners. The general housekeeping is good but when cleaning before we departed there was a lot of dust under the couch in the sitting area. All the cups and glasses were not 100% clean on arrival. The ceramic hob was in need of attention before use... The baking trays need to be thoroughly cleaned. I'm being very picky but when spending over £100 per night one expects an establishment to be 100%. I don't know if the owner's themselves do the cleaning or a contractor does it but they need to be more vigilant....
Otherwise it's a very comfortable cottage in a quiet location. Enjoyed our time there but spoilt a wee bit by the comments above regarding the cleanliness. May well return in the future.
Reviewed by Stewart4.1★Oct 2019
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"We enjoyed such a good week that we’ve already booked the cottage for April next year."
Reviewed by James5.0★Sep 2019
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"As soon as you walked through the door you got a welcome feeling, everything was as seen in the photos on line."
An extremely well equipped cottage with a lovely ‘welcome ‘ basket, what more could you want!
Very peaceful, with a walk along the riverbank or up through the trees. An ideal location for central Scotland and the Highlands.
We found the Co-op in Dunkeld was ideal for essentials.
Will definitely visit again.
Reviewed by Helen5.0★Sep 2019
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"Can’t wait to book again just loved it !"
!!!!
Reviewed by Maria5.0★Jun 2019
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"We really enjoyed our stay at this lovely cottage."
Absolutely beautiful property in a lovely quiet setting. Well equipped and loved the garden.
Reviewed by Elaine4.4★May 2019
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"This immaculate, beautifully finished cottage was a fantastic base for exploring the local area."
The cosy, well equipt home was a delight to return to at the end of the day for two of us and Molly the dog. The thoughtful welcome pack made it easy to settle in on our first day.
The pictures did not do this property justice, situated in a quiet village but near enough to local towns with a range of shops, cafes and pubs making cooking an option not a necessity.
Dog walking from the door as well as easy access to longer distance walking with nearby forest/hills.
Couldn’t recommend this cottage highly enough and aim to return soon.
Reviewed by Alison5.0★Apr 2019
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"This is a really nice cottage but it really needs space to hang coats and put boots,bags and shoes away,There was a closet near the back door which would have been ideal but was locked."
There are no drawers in the bedrooms to put clothes away in ,which meant the bedrooms looked a bit messy.
also for such a smart cottage the crockery and glassware were not really up to scratch ,especially for laying a nice table at christmas.
The owner was very accommodating letting us check out late because of an ageing parent. He also left some extra wood for the stove.
We all had a relaxing ,traditional xmas and would return
Reviewed by Susan3.8★Dec 2018
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"The cottage photo didn’t do it justice
It was exceptionally beautiful one of ..."
The cottage photo didn’t do it justice
It was exceptionally beautiful one of the nicest places we have stop
The workmenship on this property was finished to the highest spec a credit to the owners
Thank you
Reviewed by Paul5.0★Sep 2018
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"High standard cottage very modern but also cosy."
Loads of walks for your furry friend and quite central to dunkeld, pitlochery and blairgowrie by car. Would highly recommend this property.
Reviewed by Liam5.0★Jun 2018
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"1 Middleton Cottage is a great cottage in beautiful surroundings overlooking fields which run down to the River Tay."
It is a very quiet location...the only sounds are the sounds of birdsong...delightful! It was in a good central location, easy to travel to major tourist areas in all directions. Some excellent restaurants nearby.
The cottage has been renovated and furnished to a very high standard, with lots of homely, cosy touches. The eco heating system is very efficient and heated radiators, heated towel rails and water extremely well. We loved it!
Reviewed by Georgina5.0★May 2018
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