Heatherley

43 Customer Reviews

• "Very comfortable accommodation , really really clean and well maintained , spotless on arrival - full credit to the cleaners !"

  Plenty of space for all . Great location , very central in Ambleside ,1 minute walk to all the shops , pubs and restaurants . Parking permits included ( pick the right one for outside the property ! ) Would stay again in this property . Great stay !

  Thank you for your kind comments. We are delighted to read that you had an enjoyable stay at Heatherley. We hope to welcome you back to Heatherley and the Lakes again. Thank you Lakelovers Owner Relations Team Property Owner

  Reviewed by Peter5.0★Oct 2024

• "The house was perfect for 4 ladies of a certain age who like their own bedroom and bathroom."

  Following other reviews I did enquire about hand soap in bathrooms and kitchen and despite being reassured there would be some there wasn't. The microwave still needs repairing. Other than that was perfect, comfy beds, loads of space, location right round the corner from heart of Ambleside and we found parking easy with permit. We would definitely book it again.

  Thank you for taking the time to leave your kind comments. We are pleased that you all had a lovely time at Heatherley. We take your comments on board regarding the microwave. We hope to welcome you to the Lakes and to Heatherley again. The Lakelovers Owner Relations Team Property Owner

  Reviewed by Sam4.4★Sep 2024

• "When we arrived at the property the curtains in one of the twin rooms were on the bed."

  This must have already been reported as maintenance had turned up to fix them. However he was unable to do this and said he would return in Tuesday he never did. The floor on the kitchen was dirty by the step leading down into the kitchen hadn’t been brushed or washed properly. The living room hadn’t been hoovered properly I found toe nails on the floor. The parking permit had expired which I had reported. This was such an inconvenience as we had to continuously move the car. We had left the car parked outside the property overnight and received a parking ticket which we paid £25. I raised it with yourselves had made 3 phone calls also sent a copy of the ticket to yourselves. I am still waiting for a refund nearly 4 weeks on. I was told you are trying to get hold of the owner and would forward the ticket which is absolutely no use to me, my contract is with yourselves not the owner. I would be grateful if you could please forward the refund.

  Thank you for taking the time to leave your comments. We are sorry to hear of the issues that you experienced during your stay with the cleanliness, and the curtains. We understand that our Customer Relations Team are in communication with you in reference to the parking. The Lakelovers Owner Relations Team Property Owner

  Reviewed by Ann3.1★Sep 2024

• "Perfect location but serious maintenance, cleanliness and decoration issues need to be addressed."

  Parking permit was out of date and we were subsequently fined!

  Thank you for taking the time to leave your comments. We take all comments on board. We can see that our Customer Relations Team have been in contact with you. The Lakelovers Owner Relations Team Property Owner

  Reviewed by Karen2.5★Sep 2024

• "Great location."

  It is an overall a comfortable property and the beds are very comfortable. The bathrooms are all in good shape & some nice design features. The halls / stairs /landing & doors need renovation, rather tatty No welcome pack and surprisingly no hand soap in the kitchen or bathrooms on arrival which isn’t acceptable. You are overlooked and so privacy blinds would help a lot The garden needed weeding & better garden furniture would be good Microwave needs updating

  Reviewed by Anna3.8★Jun 2024

• "It’s a great cottage, ideal for multiple families or generations."

  A second key would have been handy and the coat hooks in the recess by the front door are far too high for most people to reach.

  Reviewed by Gail5.0★Jun 2024

• "Cottage was a great location and good space."

  A little shabby in places. Worst was a drain smell, especially in master bedroom. Very disappointing response from Sykes Cottages in response. Previously booked through them and customer service waa fantastic. I can only imagine they've been bought out by Lake Lovers. I won't use them again. Communication terrible.

  Thank you for your comments. We take all comments on board, and will pass them on to the relevant teams. The Lakelovers Owner Relations Team Property Owner

  Reviewed by Helen2.8★May 2024

• "Great house with everything you needed for a lovely stay, also in a very good location for exploring the Lakes."

  Will be looking to book for next year.

  Reviewed by Michael5.0★May 2024

• "Absolutely gorgeous cottage, very spacious and perfect for my weekend with the girls."

  Perfect location for everything in Ambleside. Would 100% return xx

  Reviewed by Gemma5.0★May 2024

• "Fantastic stay with great facilities throughout."

  Excellent location.

  Reviewed by Deborah5.0★Mar 2024

• "We all absolutely loved the cottage and we would"

  Reviewed by Beverley4.7★Dec 2023

• "Lovely place and lucky to have found something so close to the centre of Ambleside."

  Would definitely try and book again in the future. A couple of little pointers on house rules ie bin days and other general expectations would be good but not essential.

  Reviewed by Keith5.0★Dec 2023

• "Fantastic property with all we needed to have a superb stay."

  Many thanks.

  Reviewed by Alex5.0★Nov 2023

• "As per previous reviews - the property is missing an information pack, but we found the Wi-Fi code and bin etc."

  Property was perfect for us, central, lots of space, good bathrooms, smart TVs throughout, well equipped kitchen, effective heating and we parked outside the front door. We intend to return.

  Thank you for your feedback. We are pleased to see that you enjoyed your stay. We take all comments on board. Thank you- The Lakelovers Owner Relations Team Property Owner

  Reviewed by John3.4★Oct 2023

• "The property was lovely we all loved the house and will definitely be coming back at some time in the future ."

  The parking was great and the house had everything we needed. Was so close to to all the shops and pubs and restaurants. It’s in a lovely location and didn’t have to walk too far to find some lovely walks . I could happily live in this house

  Reviewed by Jamie5.0★Sep 2023

• "I have stayed in many of your properties and this one felt very much below par,."

  .. There was no property info, how to use or operate information, no emergency help numbers, no info if things got broken or damaged etc. The kitchen utensils were not complete, saucepans had no small or medium. Fridge door doesn't close properly at times. The main big bin outside was full to the top on our arrival and we couldn't establish when due to be collected, when we added our first bag the birds came and broke into it. The visitor book (Feb) also noted our comments.... No changes then... Overall whilst location is good the property experience we felt is below our usual experience. Sorry for lengthy feedback... But trust this will enable you to improve our expectations and experience next time.... Thank you...

  Reviewed by Andrew4.1★Aug 2023

• "Lovely house, fabulous location!"

  Very quiet! Comfortable home for all the family. Family games provided. TV remote didn’t work, no DVD player, thankfully our son had brought his Xbox so used that for entertainment. Garden could be looked after better. Bins were full on arrival and no information regarding bins/ recycling. Hand soap in the master en-suite but none in the other 3 bathrooms so had to purchase it. The unexpected good weather made the holiday.

  Thank you for your feedback. We are pleased to hear that you enjoyed your stay. We take your comments on board. Thank you- The Heart of the Lakes Owner Relations Team Property Owner

  Reviewed by Kelly4.4★Aug 2023

• "Love this place for its location, right in the heart of Ambleside, and it has plenty of room."

  Beds were comfortable and bathroom facilities were good and clean. Kitchen was functional. Down sides were the dirty carpets on the stairs, a bit of a musty whiff when we first entered, woodlice everywhere and the need for plumper pillows. Getting the keys to the cottage was a little challenging and shame there is only a parking permit allowed for one car directly outside the property when the house is big enough for 2 families.

  Thank you for your comments. We take your feedback on board. The Heart of the Lakes Owner Relations Team Property Owner

  Reviewed by Yvonne3.4★Jul 2023

• "House in a great location and finished to a very high standard."

  Facilities excellent which added to our stay. Appreciated the parking permits also. The only issue we had was that there was no house information in the folder provided. We had no access to wifi for the week either. I emailed with regard to this but got no reply. Overall an excellent house.

  Reviewed by Rita5.0★Jun 2023

• "This home went beyond my expectations."

  I base it on “would I live here “ “ yes I would 100%” I expected it to be top drawer but it went further than that. Every bedroom was very well appointed with comfortable beds and bedding & towels, plenty of storage space too. Two rooms have gorgeous en-suite while the two twin rooms are a few steps away from their own personal bathrooms. Again, very well appointed. Downstairs didn’t disappoint with plenty of comfy sofas and chairs plus a large dining table that easily can fit up to 8 people. The kitchen was well stocked for what we needed plus a little court yard which was a fab place for out little dog to have a quick run around. Heathley house is also right in the centre of Ambleside with an abundant of cafes, bars & restaurants along with lots of boutique shops. The use of permits for our cars made it perfect for us. I would highly recommend a stay here.

  Thank you for your kind comments, it is lovely to hear that your stay at Heatherley exceeded your expectations. We hope to welcome you back. Property Owner

  Reviewed by Denise5.0★Apr 2023

• "Really loved the house, very spacious and well maintained."

  The cental location was ideal and parking was very straight forward. The only minor issue we had was that there was no recycling box/bag at the property and the information folder did not have any instructions about what to do with the rubbish/recycling. The information folder also didn't include the WiFi code. I guess it may have been removed or misplaced at some point.

  Thank you for your comments, we are pleased to hear that you enjoyed your stay. We take all comments on board. We hope to welcome you back. Property Owner

  Reviewed by Michael5.0★Apr 2023

• "Stayed at heatherley cottage for a birthday break with family and friends there ..."

  Stayed at heatherley cottage for a birthday break with family and friends there where 5 adults also my small dog The cottage itself is in a absolutely ideal location perfect for Ambleside town centre yet in a quiet location The cottage itself is very large definitely big enough for 6-7 adults however there being 4 bedrooms 4 bathrooms I did think there might be a toilet on the ground floor but there was not had to go up a flight of stairs to the toilet I had elderly relatives so they did find this a bit much so keep that in mind The outside yard could do with a working light and also some decent seats to sit on as much as the slate benches out there are nice they are not practical at all or comfortable The cottage itself needs a good clean carpets sofas all had stains nothing too bad but even so they could benefit from a clean The cottage itself was over looked by neighbours who decided to stand at there windows looking in to the property which really didn’t bother us but some might find it a issue Would I book the cottage again yes

  Thank you for your feedback. We are glad to hear that you liked the location of the property. We hope to welcome you back again. Property Owner

  Reviewed by Sharon3.4★Mar 2023

• "Hello! The house was clean, tidy, and very well equipped."

  We really enjoyed our stay! A couple of things that did take away slightly from the experience was the lack of firewood, which was a bit of anticlimax on arrival on the Friday evening. Hand wash/soap in the bathrooms would also have been helpful. Otherwise, it was a great stay and very well situated in the town. Thanks!

  Thank you for your feedback, we have made a note of your comments. We are glad that you enjoyed the property and it's location. Property Owner

  Reviewed by Ben4.1★Mar 2023

• "Our second visit to Heatherley, and once again didn’t disappoint."

  It is a great place for our family of 6, plus dog. Fabulous location in the centre of town. We did notice a smell of drains in the lower en-suite double bedroom this time, which was quite strong at times so we had to keep the window open for most of our stay. We also noticed it wasn’t as clean as it was previously. There were hairs on the bedding and the floors in the bathrooms weren’t clean. The house however is well equipped with everything you could possibly need for a comfortable stay. We did have to buy a frying pan as the ones in the house were well used and everything stuck/ burnt to the pans, so these could do with replacing.. It would also be useful for another set of keys, as only one set between 8 people and no key safe proved tricky at times. Having said all this, it’s a great house and good value for money. We would definitely stay again.

  Reviewed by Joanne4.4★Jan 2023

• "Very comfortable house."

  Good showers. Well appointed kitchen. Lovely beds. Great location.

  Reviewed by Elaine5.0★Nov 2022

• "We enjoyed our stay in Ambleside and the property location is ideal and has excellent facilities."

  It is the second time we have stayed at Heatherly. The first time we had to clean the bathrooms as they were not clean and did not feed this back thinking it was a one off. However on our last visit there was the same issue. Toilet brush with excrement all over it, the rim of two toilets had dried faeces on. The headboards in the 1st floor twin room were dusty. The lounge carpet had not been hoovered under the chairs. Also the towel rail on the fist floor bathroom was not working. The bath plug on the 2nd floor did not seal.

  Reviewed by David3.8★Nov 2022

• "Second time in this property and we love it."

  One issue was the plug in the first bathroom seal is broken so couldn’t have a bath in there! Not really a problem as lots of bathrooms to choose. Would also benefit from a broom for sweeping the floor in the kitchen. But we love the space and location.

  Reviewed by Jill4.7★Nov 2022

• "Great property and very clean on arrival."

  Car parking arrangements simple with passes. Tin opener not working which was mentioned several times in the visitors book. Would be useful to have 8 dining chairs seeing as the house sleeps 8. The kitchen chairs are too low to use at this table. Will be recommending to friends.

  Reviewed by Thomas4.4★Oct 2022

• "To be honest I was disappointed."

  I was so excited, the building is beautiful. Really looking forgot building some memories with my newborn and daughter and my parents. ( my mum has dementia so we are making the most of what is left) It is well furnished. Plenty of space and bathrooms. On closer inspection. Not clean. It had been cleaned but not in to the corners. For example there was still crumbs under the table. I though no big deal. And cleaned up, I did not clean the windows or all the cobwebs or the mildew on the tiles. That you need to check. Also it would be good for the cleaned to move the equipment in the kitchen as the was food under the microwave. On the Monday someone came in to fix the loo on the fist floor I also sent him to the top floor to fix the temp tap in the shower. When I turned the shower on. The temp tap fell off and landed on my toe braking the nail . Not the best for a walking holiday. For you next guests please give them mor than one wooden spoon to cook with. And if the house is advertised for 8 ther should be 8 of everything like glasses please. After mum was finding the holiday hard and with not a lot of sleep with my 3 week old baby I did not have it in me to ask for these things to be fixed while I was there ….. oh and there is a horrible smell of poo in both en suite bathrooms even after I had really cleaned them. And the copious amounts of oust made me think you Already know about that. Not good.

  Reviewed by Rebecca3.4★Aug 2022

• "Garden chairs would have been nice so we could sit outside and enjoy the great weather."

  Also dining table on seated six with a table for two in the kitchen. This seems a bit much as this is a highly priced property. Net curtains in front two bedrooms as you can see right into the bedrooms of houses opposite so they must be able to see back. It is a very nice house in brilliant location, and I would recommend.

  Reviewed by Nicky4.7★Jul 2022

• "Information relevant to the house would have been handy."

  eg bin day. Also we were only given 1 front door key and 2 would have been preferable.

  Reviewed by Jane5.0★May 2022

• "Another fabulous holiday at Heatherley!"

  We have been lucky to stay in this house a few times and it is the perfect holiday home in Ambleside. Just a short walk from the high street yet quiet and peaceful - it’s the best of both worlds. The beds are super comfortable, the en-suites are beautiful with great showers, the house has flat screen TVs everywhere and the kitchen has everything you need if you want to cook. It’s beautifully decorated and furnished, and the parking is easy on the street outside with the permits provided. It’s our favourite holiday home and we would highly recommend it!

  Reviewed by Jennifer5.0★May 2022

• "Lovely holiday home right in the centre of Ambleside, just a minute off high street."

  It has 4 large bedrooms with 4 bathrooms, all very clean and new. Beds are super soft, smart tv’s in all bedrooms. We would recommend this house and are returning later this summer. Ambleside is a buzzy busy place with loads of beautiful walks on your doorstep. More outside table and chairs would be helpful .

  Reviewed by Nicky5.0★Apr 2022

• "Beautiful house in a great location."

  Good accommodation and lots of space for the whole family. In comparison to previous visits the property was lacking in cleanliness. The bathroom sink has toothpaste stains, dining room table still dirty, window sills also very dusty, other place only superficially cleaned ie a quick wipe round. This is unacceptable given Covid and the high price we paid. Given we have booked again for Christmas 2022 we hope this issues will be resolved as we genuinely love the property and location.

  Reviewed by Dan4.1★Apr 2022

• "A lovely home which provided everything we required."

  Warm and comfortable. Please could the bushes be pruned that were scratching the front second floor bedroom window?

  Reviewed by D5.0★Feb 2022

• "The property was well equipped for everything we needed for our one week stay."

  The bedrooms were spacious and beds comfortable. The showers were really nice; good power. We didn’t really cook in the property as we ate out every day but it seemed to have a lot of utensils etc. Easy to park outside with the permit, which was handy. The location was excellent: 60 seconds to walk to Ambleside shops and pubs. The courtyard garden was convenient for our dog.

  Reviewed by Katy4.7★Jan 2022

• "We’ve just returned from a weeks stay at Heatherley."

  The property is a credit to the owners. It’s in a prime position, just a couple of minutes walk from the centre of Ambleside. The photos do not do this house justice, as we found it to be very clean, spacious and extremely well equipped with good quality furnishings and 4 excellent bedrooms and bathrooms, which suited our family of 6 perfectly. The kitchen had every utensil you needed for a very comfortable week long stay, with plenty of pans, plates, cups and glasses etc. A utility room housed a washer and dryer which was perfect for washing our walking gear throughout the week. Each bedroom had a comfortable bed, large tv, led lit mirrors in the bathroom and plenty of storage. Having a bathroom to service each bedroom was a bonus we don’t usually find in a lot of holiday cottages. Two parking permits worked perfectly for us all, and we didn’t have any problems finding a space either outside or close to the property throughout our stay. We all agreed, Heatherley was one of the nicest places we have stayed in over the years, and we will certainly look to book again in the future.

  Reviewed by Joanne5.0★Jan 2022

• "Beautifully presented, clean and comfortable thanks to all at heart of the lakes happy Christmas Cheers Paul and family"

  Reviewed by Jill5.0★Nov 2021

• "Great property & superb location will definitely book again"

  Reviewed by P5.0★Oct 2021

• "A nice house in a great location."

  It didn’t exceed expectations as the professional photos made it look amazing. There are stains on the fabric sofas and grouting needs replaced in bathrooms, so the property is showing it’s age. There wasn’t any basics left for us (tea/coffee/sugar/egg cups), we own our own holiday let and provide a welcome pack with eggs, milk, buter, biscuits, bread, wine, local newspaper, tea & coffee pods. We also provide a dog bowl, treats, dog bed and toys for when customers bring their dog - none of which was provided (especially when we had to pay to bring our dog) as we allow dogs free of charge). Heatherley was spacious enough for our family of 4 but compared to other properties such as “Skyfall” it was a little disappointing for the price of £1476 for a week. The parking pass for SLDC car parks was very handy when out and about in the area, although parking outside the property was somewhat difficult.

  Reviewed by Lisa3.8★Aug 2021

• "We come to the lakes every year with heart of the lakes but not any more."

  Firstly ill equipped kitchen to cook a proper meal for 6 people, fridge door still broken from when we stayed last year. The house was lovely and clean but the back yard was a disgrace full of weeds. Why only 1 key? Great location but I doubt we will be staying with heart of the lakes again due to the lack of personal service and never being able to get through on the phone to Sykes. Plus a 35% increase for the same week next year is a disgrace

  Thank you for your feedback. Your feedback has been passed onto the owner who will take a look at the equipment in the kitchen and will also be attending to sort out the weeds on a changeover day. The maintenance team are aware of the fridge and this will be rectified so thank you for making us aware of this. I am very sorry you do not wish to stay with Heart of the Lakes again. Property Owner

  Reviewed by Louise3.1★Jul 2021

• "What was not to love, the location was perfect, the house was so lovely inside."

  There was plenty of room for 8 people, never felt on top of each other. Will definitely book again.

  Reviewed by Emma5.0★May 2021

• "Big house, plenty of smart tv’s excellent bedroom layout for x 2 families."

  Unbelievably central location

  Reviewed by Geoff5.0★Oct 2020

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