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"Beautiful cottage however the cleanliness needed some improvement."
Behind the sink on the windowsill had alot of mould and dead bugs. Also the carpets wasn't very clean in the living room and bedroom. There was some mould in the ensuite.
The slabs on the patio was very lose and was very slippery when wet. I slipped on the slab and because it was lose it fell off the patio and I almost fell back and hit my head which was very dangerous.
The cottage was lovely apart from that and had the perfect location!
Reviewed by Liam3.1★May 2024
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"My family and I had a truly wonderful stay, also, the fire wood and hamper were very much appreciated, thank you!"
It is a beautiful property with a genuinely breathtaking view of Windermere, we felt like we were miles away from civilisation, which is exactly what we were aiming for. Would wholeheartedly recommend it.
Reviewed by Jason5.0★Feb 2024
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"Overall brilliant but struggled to find the wood storage around the side when we 1st arrived maybe a few extra signs to find the place would be nice."
Reviewed by Matthew5.0★Oct 2023
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"This is in a great location - quiet and beautiful views with easy reach of lowland and mountain walks."
Swimming pool v handy and eco hot tub is relaxing. Only issue is there is NO WiFi despite it being advertised and the TV did not really work v well either. Could be seen as a positive but not if you have teenagers v keen to engage with friends while away!
Reviewed by Vanessa3.8★Jul 2023
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"We loved the cottage, loved the position, loved the hot tub and had a wonderful holiday."
A few things need updating. It was difficult to work the television and we even brought our own Apple TV but the set was so old we couldn’t connect it. It was difficult to find channels that worked and, sometimes, to find any channels at all. The house needs a new bottle opener and it would be great to be provided with kitchen spray and cooking oil but we’ll bring our own next time. A special mention for Tim at Graythwaite adventure - a highlight (of many) of our trip was the RIB tour of the lake. We also loved having access to the swimming pool and our oldest son actually learned to swim there. The house was brilliantly clean when we arrived and we had a fab time so thank you. We’ll be back!
Reviewed by Charlotte4.4★May 2023
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"Wonderful location, very comfortable house with spacious rooms and good facilities."
Would have given full marks if second en-suite had shower and cafeteria was not broken on arrival although item was immediately replaced on request so maybe a little harsh.
Reviewed by William4.7★Dec 2021
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"Actually, the photos of Hilltop do not do the setting justice!"
It's a lovely, homely cottage too – very clean and pretty comfortable overall!
Reviewed by Robert4.1★Apr 2021
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"We had a lovely relaxing holiday in an idillic setting."
Lots of lovely walks which our dog loved and some much needed time out for us. Cosy cottage with open fire and a lovely view. Surroundings are stunning and we would definitely go back.
Reviewed by Anita4.1★Sep 2020
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"Wonderful setting with all kinds of wildlife to see"
Reviewed by Suzanne5.0★Mar 2020
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"We chose Hilltop as it was near the wedding venue on the Graythwaite estate my son had been invited too."
I was so pleased I did. Having used other companies in the Lake District they didn't appear to care too much about cleanliness, I was so happy to find this really delightful cottage was spotless, well equipped and so welcoming. Lovely setting which was peaceful and walks from the doorstep. So ideal for our dog who also settled in straight away. Thank you so much for such a wonderful long weekend.
Reviewed by Cathy5.0★Nov 2019
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"I was concerned that the door by the kitchen was difficult to unlock so that we never used it."
The front door lock was also difficult. I had to try two or three times to get the front door to unlock. This would be a terrible situation if there were a fire at night and one was rushing to get out of the house. I think you should change the locks to a more efficient type.
The house is wonderful. I would replace the scratched Teflon frying pans and add more water glasses. The beauty of the house is a bit diminished by the plastic sign saying Hilltop which is starting to peel.
The staff was wonderful at responding to our minor requests- an extension cord, replacing a fire alarm sensor, and a light bulb.
We enjoyed the quiet and the privacy. I would recommend it to anyone who wants a terrific house.
Reviewed by Jay4.4★May 2019
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"I have come to this cottage several times now."
I absolutely love the peace and quiet it gives me in my busy life.
Reviewed by Jacqueline5.0★Mar 2019
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"We were moved here after a gas leak at the property we had booked."
The staff were great, helpful and gave us a choice of alternative accommodation. All were a lot more expensive than our original place at no extra cost. Hilltop was amazing we may well be back again in the autumn. Thanks for a great holiday.
Reviewed by Gary5.0★Jan 2019
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"We spoke to one of your colleagues yesterday."
Sending this questionnaire is another example of not knowing what is going on in your company. Please refer to our booking to read about out experience.
We are so very sorry that your holiday was not all you hoped it would be.
Customer feedback is very important to help us continually improve our standards, which is why we send out our questionnaires.
Property Owner
Reviewed by Sharon1.6★Jan 2019
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"I booked this for my partners 30th with close family very comfortable great to be in a secluded area."
Went for a local walk and saw 7/8 red dear with a fawn was great! Only thing I could say was wrong would be not been able to control the heating but who cares opens door or window or turn it off! Will be returning!!!! Also great shower!
Reviewed by David5.0★Nov 2018
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"Over sold for view and for comfort."
Kettle was meant to have been replaced and was not so 10 minutes wait to boil
Reviewed by Gary2.8★Oct 2018
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"Everything was fine as usual."
Just two notes : 1) there should be be just some more plates, knives, forks and glasses so that we don't have to put on every day the dishwasher ; this would save water and electricity.
2) Strange there is no thermostat in the room for the central heating ; many times it was too warm inside because we couldn't arrange the temperature ourself ; also that would save oil.
Kind regards
Eddie
Reviewed by Eddy4.7★Oct 2018
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"What a lovely quiet position."
The family enjoyed the walks from the front door and the noise of the burbling beck next to the house.
Reviewed by Claire4.4★Aug 2018
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"Expected this to be a four star house, with attention to detail it really could be, cooker hood was a disgrace, outside furniture very neglected, dirty windows, cobwebs, however the bed linen was clean the furniture very comfortable, we had amazing holiday, would we book it again not at that price, sorry."
Reviewed by Jill4.1★May 2018
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"The cottage was lovely and very comfortable."
It's situated in a quiet and secluded place, all you can hear is the water over the rocks from the river below. Lovely view of the lake. Perfect place to relax and enjoy a break. Will definitely be back.
Reviewed by Suzanne5.0★Mar 2018
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"Just can't wait to go back!"
....slightly firmer mattress would be wonderful though!
Reviewed by Steve4.8★Mar 2017
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"Standard of interiors including shower room and stove."
The reason we may not rebook was the noise of the hydro electric scheme coupled with uncomfortable beds resulted in poor sleep. Such a pity as otherwise a great location
Reviewed by Jill4.8★Mar 2017
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