2 Hart Head Barn

10 Customer Reviews

• "The house is in need of a deep clean."

  This is especially in the bathroom. Also the downstairs bathroom toilet near the main door leaks. The toilet light next to it doesn't work properly. All the glasses in the kitchen need a good clean.

  Thank you so much for your feedback, it is really helpful. We have informed Lakelovers about the cleaning issues and they are making sure an extra, deep clean is carried out before the next guests. We usually find their cleaners are brilliant so it is really useful to hear about anything that needs improving. I have asked the maintenance team to sort out the toilet and light. Property Owner

  Reviewed by Pa2.8★Sep 2024

• "Cottage was delightful."

  Due to the large sitting rooms and dining area it gave a multi generation family gathering time together but also space to expand if needed. Especially liked the toddler friendly stair gates and window catches. The cottage was in a quiet location yet very accessible to the Central Lakes by walks and bus.

  Reviewed by Simon5.0★Jul 2024

• "The property is in a wonderful position, convenient for walkers, quiet and with superb views."

  It is perhaps a little 'tired' and there were a number of items which we noted and informed the Agents which needed attention and they were able to resolve some of them very quickly. We had a wonderful holiday.

  Reviewed by Garth3.8★Mar 2024

• "The property was perfect for our group of friends."

  So much space and one of the best equipped kitchens we’ve experienced. Comfortable beds, big squishy sofas and absolutely amazing far reaching views. Great walks from the doorstep. Good communication from the company and we’re planing on returning next year so better get a move on to secure our dates

  Reviewed by Dawn4.7★Mar 2024

• "Hart Head Barn was perfect for our large family holiday, the house is really family friendly (the stair gates were much appreciated!"

  ), large enough for everyone to find their own space if needed but still felt cosy, especially with the wonderful log burner in the lounge. We’ll definitely return, thank you!

  Reviewed by Mandy4.7★Feb 2024

• "A lovely property with good facilities suited all of us very well - aged 6 months to 80 yrs!"

  We would certainly like to return.

  Reviewed by Hilary5.0★Dec 2023

• "We found in the suggestions book in the property that there had been numerous issues with the heating downstairs previously which obviously had not been resolved, our heating downstairs broke with 3 babies and sub zero temperatures."

  The heating engineer could not find the key to the boiler room, so ended up having to angle grind the lock which is not ideal. I would have thought it would have been sensible to have a key hidden somewhere in the property or at least accessible in emergencies such as ours. I had specifically asked about grit knowing about the wintery weather and was assured that the owners said there was a grit bin. However this was full of water and dog poo. Also when we asked lake lovers for some grit they never delivered it and said we could collect some from the Ambleside office. Very disappointing.

  Thank you for this feedback. We are extremely sorry about the problems with the heating on the lower floor and the grit during your stay. The night without heating on the lower floor is something we were doing our utmost on that day to resolve and we are sorry that we could not do so because neither our engineer nor the Lakelovers team could get to the house in the exceptionally snowy weather. I believe Lakelovers have been in touch with you about this. We were aware of the historic problems with the downstairs heating and as a result had replaced a faulty valve and tested the heating shortly prior to your stay. Unfortunately a different problem emerged over your first weekend. This has now been fixed and we have carried out a full system overhaul and test. We are as sure as we can be that there won’t be any future heating problems but, in case of unexpected problems, we have provided five new De’Longhi back-up electric radiators which can be accessed in an emergency. I have also been in touch with Lakelovers who have apologised for their confusion over the location of the boiler cupboard key which is accessible at all times. The grit bins near the property are maintained by the Rydal Hall estate. When you informed us that they were empty, we asked Lakelovers to deliver an emergency supply of grit to you immediately and I am really sorry that this didn’t happen - in our experience they are normally extremely responsive in such emergencies. To avoid this problem in the future, we have now purchased an additional grit bin which will be kept on the property and maintained by us. We are really sorry you experienced these problems. As new owners of the property we are really determined to make sure every guest has a really lovely holiday and we are very grateful for your feedback. FROM LAKELOVERS: Thank you for taking the time to provide feedback. We are sorry to read of your difficulties at the property but can see from the notes that you informed us that the previous heating issues mentioned in the suggestions book were from 2018. Thankfully, the heating engineer was able to resolve the problems during your stay. Unfortunately, the grit bin is a communal one and not maintained by the property. I can see that your request for grit was as a precaution and with maintenance emergencies to attend to, you were invited to collect it from the office. I am pleased to see that a resolution to these problems was provided and accepted by you. Lakelovers Owner Team Property Owner

  Reviewed by Charlotte2.2★Dec 2023

• "Absolutely loved our stay at 2 Hart Head Barn."

  Its a large, clean, comfortable, warm and very well equipped property with everything you need for a thoroughly enjoyable stay. The location is fantastic with spectacular views over the valley towards Windermere - there are numerous things to see and do within a short drive and walks from the door, which our dog loved. The driveway is steep as stated in the details, but its easily achievable in a "standard" car with a bit of care.

  Reviewed by Chris5.0★Sep 2023

• "Beautiful house in an amazing location."

  No major complaints only to fix dish washer. Many thanks jamie

  Thank you for this lovely feedback and thank you for letting us know about the dishwasher which has now been fixed. Property Owner

  Reviewed by Jamie4.7★Aug 2023

• "Everything was first class,top quality."

  Wonderful location.We didn't use the BBQ because previous guests had not even emptied it,let alone cleaned it.Such a shame,when provided with such good kit.We had a fantastic break and would certainly use the property again,perhaps in winter next time.A few footstools wouldn't go amiss after a long walk.The huge drying room/utility room is brill.

  Reviewed by Derek5.0★Jul 2023

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