Old Wool Loft

46 Customer Reviews

• "Upon arrival it was clear that the property had not been properly cleaned and that the previous occupant had left it filthy."

  Emergency cleaners were called and we had to fumigate to try and erase the smell of wet dog. The outside, supposedly romantic terrace, was a disgrace and unusable. Soiled, soaking furniture. It had clearly not been maintained for a very long time. Inside, as well as the filthy conditions, there were the following issues; - Broken (and dirty) crockery/utensils - Scalding hot water (temperature switch broken) which was dangerous - Broken bedside light - stained chaises longue - dead flies on all window ledges - dog hair cover the settee - cigarette butts on floor and table outside - moss growing on outside chairs - full rubbish bags on terrace (leaking old milk) This was described as luxury but it was far from it. Sub-standard bedding and towels does not equal luxury. Such a shame as with some TLC this could be so much better.

  Reviewed by Charles1.6★Jun 2024

• "We honestly loved the stay, the location and the apartment was amazing."

  The only thing letting it down was the cleanliness, we found 2 random men's boxers in different locations and the outdoor patio smelt of urine for the first couple of days.

  Thank you for your feedback. We are pleased that you enjoyed your stay. We are sorry that you were disappointed with the cleanliness at the property. We will pass on your comments. The Lakelovers Owner Relations Team Property Owner

  Reviewed by Gemma4.4★Jun 2024

• "We had a wonderful time at the Old Wool Loft, very clean and comfortable, right in the middle of town, great location for shops, pubs, restaurants etc."

  The parking permit was a huge bonus as was the lights on the stairs leading from the street. There was little to be negative about but the roof terrace could do with a tidy up as the patches of astro turf made it look messy. The external door at street level could do with being replaced/repaired as it is rotten in places which could lead to security implications in the future. I will definately make the Old Wool Loft my go to for accommodation in Ambleside again. I would certainly recommend this property. Thank you.

  Reviewed by Tom4.4★May 2024

• "This made for a perfect base!"

  Luxurious yet practical. Literally had everything you could want: comfy bed, gorgeous bath, cosy living space, massive TV, fully functioning kitchen, great bathroom. The parking permit was ideal. It’s in the heart of it all and near all the great pubs and restaurants. Loads of space to dry clothes and boots after walks. We will certainly be back to this gem!

  Reviewed by Sarah5.0★Apr 2024

• "Lovely stay at the old wool loft."

  Very comfortable and ideally positioned right in the heart of Ambleside. The parking permit was a great bonus. From previous experience with these cottages we’ve learnt to take the basics. Toilet roll. Hand wash, washing up liquid, logs etc as you will only get enough for the first day! It rained every day so we didn’t sit out on the balcony but it is definitely in need of some tlc but it wouldn’t put me off booking again.

  Reviewed by Emma5.0★Mar 2024

• "The Wool Loft is lovely, clean and welcoming."

  It's very private although near all the eateries and shops. It's furnished very well with lots of different lighting to set the mood, the corner sofa is clean and comfortable. The bed is huge and felt like I was sleeping in a cloud, with a beautiful free standing mirror that bounced light around the room. Loved the freestanding bath in the bedroom, lovely touch. The rooftop garden space was great to sit and relax albeit still winter. All in all we had a perfect weekend and there are plenty of walks from the doorstep too.

  Reviewed by Wendy5.0★Mar 2024

• "We have just returned from staying and im disappointed by the quality and cleanliness of the apartment."

  There was only 1 glass in the kitchen (apart from wines glasses) in the cupboard there was a broken plate and cracked mug. The floors are so dirty. I don’t think they have been hoovered in a while. I dropped something under the sofa and was disgusted by the clumps of dust and hair on the floor. We had to wear socks all the weekend as you wouldn’t walk bare foot (would recommend taking slippers) There was loads of hairs everywhere. In had to clean the bath before using it and there was so many hairs in the bed. I had to lit roller the bed but still couldn’t get them all. The amenities are really poor, only got 1 toilet roll, no hand soap in the bathroom, no logs for the fire. We come to celebrate a special birthday and I spent the first day cleaning and it basically put a damper on the whole weekend. The apartment has so most potential as the location and apartment could be great but it’s looking tired, lacks the basics and isn’t clean.

  Reviewed by Emma1.9★Jan 2024

• "This was listed as luxury accommodation."

  Sadly the dishwasher was broken and despite several requests to have it fixed prior to Christmas Day it wasn’t. The two main lights in the lounge didn’t work and were missing bulbs. Bathroom door handle broken. I will be issuing a small claim to claim some funds back as it ruined Christmas and wasn’t as described. The fire door was also filthy as was the terrace which required cleaning and was an extreme hazard. My partner cried for days.

  Reviewed by David1.3★Dec 2023

• "Hi absolutely loved the property."

  However whoever is doing the cleaning isn't making a good job. The shower door sliding section was full of dirt as was the shampoo /soap holder. Behind the sofa in the corner was thick of dust and cobwebs. Several of the pans had been put away dirty along with some of the cutlery. The outside patio area is desperately in need of jet washing along with the stairs to front gate as they are covered in green moss , making it slippy. I'm aware this isn't the owners fault , but think they should be made away of this. I took photos of the mentioned issues if you require them forwarded. Look forward to hearing from you.

  Reviewed by Julie4.1★Oct 2023

• "Super location and very cosy apartment."

  We were disappointed on arrival to find an almost empty liquid hand wash which had some water added. Similar situation with washing up liquid. We had to buy both ourselves. Apartment was clean although shower seal needs done with mould remover. Patio has some slippy mould and paintwork needs refreshed. Pleased to have a few logs for the wood burner. We’ve used this apartment before and someone has removed the clothes airer which we used for wet weather clothes. Would be good to replace this. Super wee apartment that just needs some refreshing.

  Thank you for your feedback. As this is a self-catering accommodation we do not provide welcome pack products as standard and items like washing up liquid need to be bought in advance. Occasionally, guests will leave some behind and perhaps others may have topped it up with water to make it last longer. We are glad that you enjoyed everything that the property and area have to offer. Lakelovers Owner Relations Team Property Owner

  Reviewed by May2.8★Oct 2023

• "Gorgeous apartment in the centre of the town."

  Really lovely and set up with all you will need for your stay. Would definitely recommend

  Reviewed by Cathy4.7★Oct 2023

• "Very good apartment in a very central location but in need of repainting throughout the apartment and also the outside terrace could do with getting rid of the few bits of astra turf and repainted to freshen it up."

  For a £1000 a week in August I would expect that kind of re investment. Lakelovers will probably say that my comments will be passed to the owner but going by previous reviews I doubt anything will happen. On a separate note thanks to the maintenance guy who came round in 25 minutes when we couldn't get back in after a piece of clothing got stuck in door lock.

  Thank you for your feedback. We are pleased that you enjoyed your stay, and we are glad that we were able to assist with the door issue. We take all comments on board. Thank you- The Lakelovers Owner Relations Team Property Owner

  Reviewed by Andy4.1★Aug 2023

• "Overall we enjoyed our stay at Old wool loft."

  The location is excellent. I agree with some of the other reviews around sweeping the patio area, and new cushions on the sofa (doesn’t cost much to refresh those). It would be good if hand soap was provided in the bathroom as a basic need, we had to go out to get our own of everything, washing liquid, kitchen roll, salt and pepper. These are things that generally come as standard in other lake lovers properties that we’ve stayed in over the years. We were fortunate to have excellent weather all week so really enjoyed using the patio furniture in the evening and people watching from the balcony. The bed was huge and comfortable. The bedroom being in the loft does get very hot, luckily we’d brought our own fan which was a godsend.

  Thank you for your feedback. We are glad that you enjoyed your stay with us at Old Wool Loft. We are pleased that you found the property comfortable. We appreciate all your suggestions and we apologise if any inconvenience was caused. We hope to welcome you again. The owner relations team - Lakelovers Property Owner

  Reviewed by Katy4.1★Jun 2023

• "We had a great week."

  Reviewed by Brian4.7★Jun 2023

• "We’ve just had a fantastic week staying at the Old Wool Loft, helped by amazing weather and some really great walks."

  The property is perfectly located in the centre of Ambleside and is very comfortable. Yes, the outside area could do with a sweep and a bit of tlc, and a few additional items of crockery and cutlery would be nice, but these are minor quibbles. Overall, a great property in a superb location.

  Thank you for your feedback. We are glad you enjoyed your stay with us. We will pass your comments on. We hope to welcome you again soon. The Owner Relations Team - Lakelovers Property Owner

  Reviewed by Robin5.0★May 2023

• "The location of old wool loft is perfect, central to everything."

  It had all the facilities we needed for 2 young people and a dog. It was clean and tidy. It does have a parking permit for 3 local car parks and a 1hr parking disc to allow unloading. This was really helpful, but from the information and previous reviews to me it was not clear if parking was included. The outside area needs a sweep - that is our only negative. Looking to book again for next year

  Thank you for your kind comments, we are so glad to hear that you had an enjoyable stay. We will ask our Maintenance team to take a look at the outside space. We look forward to welcoming you back again. The Lakelovers Owner Relations Team Property Owner

  Reviewed by Sian5.0★May 2023

• "Very well appointed Very convenient Very stylish Plenty hot water when required Good parking arrangements Could not get the heating to come on."

  The instructions showed a button to press but this did not work Patio area is a nice feature but could do with a spruce up Bin was full when we arrived and was even fuller when we left

  Thank you for your comments, we are pleased to hear that you had an enjoyable stay. We will ask our Maintenance team to look into the issue that you experienced with the heating. We take all comments on board. The Lakelovers Owner Relations Team. Property Owner

  Reviewed by Terry4.7★May 2023

• "We have used this apartment several times because of its location and the fact it is dog friendly."

  However the serious lack of investment shows. On arrival the balcony area where you enter was filthy. We swept the worst of it ourselves. The actual apartment was clean apart from the velux windows which were extremely dirty. They are easy to reach and swivel in for cleaning so there’s no excuse. The kitchen is very poorly equipped. There are no side plates so we ate our toast from bowls. We reported this several months ago and it is no better. The can opener is in the drawer in bits. The pots are in a shocking state and should be thrown out. It’s such a shame because a few hundred pounds of investment would make such a difference. As it stands it is definitely not a gold standard property. Numerous other people have raised the same issues. The positives are it’s cosy, the shower is decent and the bed is comfy. Such a shame about the rest.

  Thank you for your feedback, we are glad that you found the property to be cosy. We will ask our Housekeeping team to look into this to ensure that our high standards continue to be met. Thank you. Property Owner

  Reviewed by May2.8★Apr 2023

• "When we first arrived we were very disappointed to find the property had not been cleaned for us, black bin liner greeted us when we opened the door, and it was clear that the property had not been cleaned."

  I rang lake lovers and spoke to Graham, who sorted this out for us and had a cleaner on site within the hour, a further hour later we were back in the property which was fresh and clean. The property is well furnished and very comfortable, location was spot on for us for our short break, a very enjoyable break and we would definitely come back some time in the future.

  Thank you for your feedback. We are sorry that you arrived to a missed clean but we are glad that it was resolved swiftly. We are glad that you were able to enjoy the rest of your stay and all that the area has to offer. We do hope we can welcome you back in the future. Property Owner

  Reviewed by Tony5.0★Mar 2023

• "Fab location right in the centre of Ambleside, the property has everything you need for a lovely stay."

  Warm, cosy and very comfortable. Would definitely recommend

  Thank you for your kind feedback. We are glad to hear that you enjoyed your stay, and we hope to welcome you back. Property Owner

  Reviewed by Kerry4.7★Feb 2023

• "Attention to detail needed, there was a smell to the property when we arrived, the plug in air freshener was empty, why wasn’t it checked/replaced?"

  no cutlery, knife, fork or spoons available either. The toilet bush was broke and needs replacing, external windows were dirty and need cleaning, pans need replacing as worn out, numerous scuffs and finger prints on the walls both upstairs and downstairs, needs painting There is a big crack above the toilet, why has that not need filled and re painted, spot light in the bedroom falling out, again needs sorting out. This is a great apartment in a good location that is let down by the cleaning/maintenance team not looking close enough and seeing the items mentioned above, give the place some TLC it deserves it.

  Thank you for your feedback. We will ask our Maintenance and Housekeeping teams to look into your comments to ensure our high standards continue to be met. We hope to welcome you back to the Lake District again. Property Owner

  Reviewed by Stuart3.4★Feb 2023

• "Lovely place."

  Severe shortage of crockery and cutlery. Definitely not enough to warrant a dishwasher. Embarrassing when not enough plates when we had visitors. The freezer does not work. It allowed frozen food to thaw.

  Reviewed by David4.1★Dec 2022

• "Really lovely property in excellent location."

  We had a lovely week in December and would stay again.

  Reviewed by Simon5.0★Dec 2022

• "We had the most perfect break away staying at Old Wool Loft."

  Romantic getaway indeed, we absolutely loved it! The property’s location is absolutely perfect for returning from long walks on the fells or stumbling back from a few cheeky drinks locally! It was warm, cosy, comfortable and had everything we needed for our mini break away, thank you, we will definitely be rebooking for a return visit.

  Reviewed by Hannah5.0★Oct 2022

• "We use this lovely apartment regularly but it seems to be suffering from a lack of investment."

  We had to call Lakelovers as there was not a single side plate in the kitchen. There were loose electrical wires on the stairs. Lakelovers were very quick to respond by making the cables safe and delivering two plates. It just needs a refresh and the kitchen properly restocked. Replacing grubby cushions would smarten the place up too. On a positive the location is very good and it was cosy.

  Reviewed by May3.1★Oct 2022

• "Margaret, Gem and I absolutely loved the cottage/flat."

  It was clean, comfortable and very snug. Great central position as well with great access to all activities/amenities. We will book again if we can.

  Reviewed by Stewart5.0★Oct 2022

• "Just the perfect little place in the heart of Ambleside."

  Very comfortable and of a high quality. Great location too. Apart from a flickering bulb in a bedside light everything was perfect, but that sort of thing happens and it was fine. We would definitely stay here again. Very, very happy that we booked this and we loved it.

  Reviewed by Rowland5.0★Sep 2022

• "We recently spent 4 nights at the Old Wool Loft and really can’t fault it."

  We were slightly nervous after reading the reviews that the property is tired and in need of a facelift but we didn’t have any issues. Fantastic location right in the centre of Ambleside but was still reasonably quiet in the property. Lovely shower room with powerful shower. Great terrace area which we even to utilise in the September sunshine. Plenty of walks on the doorstep plus lots of pubs and restaurants nearby. Car parks do get very busy towards weekends and if you are going to park outside to unload just be aware of the one way system as the sat nav takes you to the other end of the road. Would definitely recommend and have no hesitation in staying here again.

  Reviewed by Louise5.0★Sep 2022

• "We stayed for 4 nights and found the cottage to be a perfect choice."

  The location is ideal, right in the heart of Ambleside. The cottage is cosy, with a spacious sofa and lounge area and modern kitchen. Everything you need for a staycation. The king size bed is great and a comfortable sleep, and the bath in the room is a lovely addition. The property could do with a lick of paint but still a lovely place to stay.

  Reviewed by Chris5.0★Sep 2022

• "Lovely house."

  Laughed when we found out where the cutlery drawer was hiding..we had looked for cutlery for 2 days... very comfortable home. Good standard.

  Reviewed by Josephine5.0★Aug 2022

• "Having read previous reviews I would also say the property is looking a bit grubby and most of the walls are marked."

  I don’t think it’s a massive problem but as it is marketed as a premium product and is expensive the property should feel fresh and cared for. Whilst we were there the shop below was being refit so during the day there was quite a lot of noise which did make it less desirable to stay inside or on the terrace. The workers also left the gate to the property open whilst we were out meaning anyone could walk up to the property, there was no notice of this so it was a bit annoying. The property itself is wonderful but I didn’t feel like it was a premium product otherwise. Customer service and condition of property a real let down.

  Reviewed by Owen3.4★Jul 2022

• "We stay in the Old Wool loft regularly as we love the location and we have a small dog."

  However it’s starting to look a bit tired. Lots of scrapes and marks on the walls. The rug is very dirty and the dishes etc are becoming a bit sparse. We were a bit taken aback to find that there were no pillow protectors on pillows. However it’s a great wee apartment that just needs a refresh.

  Reviewed by May3.4★Jun 2022

• "Excellent property in great position for the town."

  The only reasons for not giving full marks would be the outside area needed good clean, we had to buy an outside brush and brush up and clean the drain out which was all but blocked, the steps where dirty and the glass balcony was also in need of good clean! Shame really as relatively quick power wash and brush up would have made all the difference. Would we return yes as couldn’t fault anything else. Thanks

  Reviewed by Gary3.8★May 2022

• "Perfect for the two of us and the dog."

  In the centre of Ambleside and just over the road from a great pub, but also quiet and private. No complaints at all. Roomy, comfortable, very clean. Will definitely try and stay again if we visit the lakes next year.

  Reviewed by Granville5.0★May 2022

• "This is a GREAT property…."

  Or could be. It’s listed as gold star but it’s not. It’s grubby, smelt musty and the paintwork was chipped/peeling. Not just a bit but badly in the bathroom. Lots of scuffs and knocks and the sofa cushions grubby. There has been other feedback like this for the owner to see but they’ve done nothing and therefore it’s status should be downgraded. It could be stunning but it’s been done on the cheap yet is charged out at top dollar. The mattress was so hard the we actively looked forward to coming home to give our backs a rest. On plus side the location was perfect and it was super cosy and piping hot water/lovely shower. Please don’t list something as A* when it’s not, it’s not fair. I’ve stayed with you 6-8 times, always fab but this time disappointing. Sorry, I’m being honest so it can be rectified. Jo

  Reviewed by Jo3.1★Feb 2022

• "Really loved the property, well laid out and comfortable."

  Lovely bed, sofas, TV etc, the extra bits like this made the difference. Only point we had is that we would have appreciated some info regarding what to do with recycling and general rubbish, days and how to segregate etc. Overall, loved the stay and will definitely come back.

  Reviewed by John5.0★Jan 2022

• "A brilliant Christmas week away with great communication before and after our booking and stay."

  Well equipped property with comfortable bed, lovely bath in the bedroom which was quirky, powerful shower in the separate bathroom downstairs. The extractor fan could do with a good clean too. Some cracks in the paintwork and plaster which will need some attention, and I notified Sykes about a hole beneath the carpet in the entrance hall. This is at the very bottom of the stairs, so caught me out a couple of times as you can't see it beneath the black carpet. That definitely needs some immediate attention! Cooking and making Christmas lunch was easy with the equipment provided though the oven could probably do with a deep clean now, and it was lovely being in the heart of Ambleside. Would definitely recommend and even return in the future. We had a brilliant time so thanks. The cleaning points were minor though, and did not affect our stay!

  Reviewed by Andy3.8★Dec 2021

• "We had an amazing time thank you"

  Reviewed by Matt5.0★Aug 2021

• "Stayed here before but it wasn't the same."

  The paintwork was marked in a number of places and plaster cracked, the floor around the bin in kitchen was stained. We only had 3 very small towels for the entire 7 days. No welcome pack was provided. We both agreed it should not be listed as a Gold

  Reviewed by David4.1★Jul 2021

• "We absolutely loved old wool loft and our only suggestion for improvement would be a bedroom tv."

  Otherwise it’s perfect in every other respect

  Reviewed by May4.7★Jun 2021

• "I had called the day before our trip to ask about the tv features, ie was it a smart TVs as the weather forecast was awful and we could’ve planned for it by bringing Apple TV etc."

  The lady I spoke to was going to call the owners and call me back…still waiting. Thankfully it was a smart TV but these things nowadays are handy to know in advance.

  Reviewed by Jill3.8★May 2021

• "A lovely apartment in a really convenient location right in the heart of Ambleside."

  Very easy to pop out to the shops or the pub and loads of great walks from the doorstep. The apartment was clean and well furnished with very comfortable furniture. The shower was very good and overall the experience was lovely. We managed to get a reduced price as we booked during a lockdown. Unfortunately, the prices are now too high for us to really consider returning and we shall have to look elsewhere for more affordable accommodation.

  Reviewed by Joe5.0★May 2021

• "Unable to sit on balcony, no cushions etc."

  Covered in dirt, needed a tidy and brush up. Cigarettes on the floor and plants out of their pots. Disappointing as this was the main selling point for us.

  Thank you very much for your comments and for taking the time to let us know your thoughts. We are sorry the outside area wasn't ready in time for your visit. The maintenance team have now acted upon the areas you have highlighted and the property owner has been informed. Once again, we thank you for taking the time to give us your valuable feedback. We hope to see you again in the future, thank you Property Owner

  Reviewed by George2.8★Apr 2021

• "Stayed here before brilliant accommodation , modern and well maintained ."

  Couple of stupid niggles people might complain about are there's no grill pan for the oven and general maintenance thing the old wool loft sign on the bracket was making a creaking sound in the wind you could here all the time just needs lubricant . It didn't effect are holiday but someone else might complain in the future .

  Reviewed by Gary5.0★Dec 2020

• "The property is spacious and decorated to a high quality and deserves 4 stars."

  Central and handy for everything, having a parking permit was great we were able to unload and then park the car up for the week. The apartment was perfect for us and we look forward to staying there again in the future.

  Mrs CherrySep 2019

• "We liked the position of the cottage Easy to park to unload and then drop the car into a car park."

  I did worry we might hear street noise, but it was absolutely fine. The apartment was lovely and warm, the kitchen was well equipped, and the bed was comfortable. Loved the terrace, shame it rained!

  Mrs MaitlandNov -0001

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