Clarence House

16 Customer Reviews

• "The home and facilities were lovely and as described."

  The communication was really helpful and friendly and was there if needed. The location was perfect for us with having shops walkable and access to the lakes easy. Plenty of parking. We were made aware that recent storms had caused a little bit of damp but it was being dealt with, and with the building being so old it made sense but there was no sign of it when we were there. The only thing that I would recommend being improved would be tea making facilities in the other rooms. If we visit again we would defo book the same place. Thank you for helping make our family holiday amazing

  Thanks so much for taking the time to leave us a review. It sounds like you all had a great time. It's a good suggestion about the tea and coffee making facilities and oene that wouldn't take to much to implenten so thank you! We'd love to welcome you back. Kindest Regards Julie Property Owner

  Reviewed by Charlotte4.7★Oct 2024

• "Just back from a wonderful stay at Clarence House."

  We all had a great time and the property was exactly what we wanted. Plenty of room for everyone and so comfy and homely. Great communication from Julie and her team. Before and after ( I left my phone). Managed to accommodate earlier access and later check out which was great. Would

  Thank you so much for taking the time to leave us a review ...it's much appreciated. We really try and make all of our holiday lets feel 'home from home' so I'm delighted that you had everything you needed. Clarence house the the ideal place to get together with friends and family and we'd love to welcome you back .Best Wishes Julie Property Owner

  Reviewed by Julie5.0★Oct 2024

• "This Property worked well for us."

  A group of 8 wanting their own bedroom. Property was clean, spacious and well equipped. There is ample parking for a large group. We were lucky with the weather and the hot tub was excellent … Property Manager was excellent ….. Thank you

  Thank you so much for taking the time to leave us a review .... 100/100! We are delighted that you had such a good time and it sounds like you had everything you needed. We'd love to welcome you back. Kindest Regards Julie Property Owner

  Reviewed by Karen5.0★Sep 2024

• "The reviews are not consistent with what we experienced."

  The house has a very big damp/mould problem. In the upstairs bedroom Easter was running down the walls. The ceiling in the ling was bowing and taped up. The shower downstairs was blocked and couldn’t be used for more than 30 seconds before it was about to overflow. The lounge had thick cobwebs. The windows had mould all around them and our family member woke up on the first day with damp clothes. The whole house smelt of damp and mould. The dishwasher tray was not the right one for that machine and wouldn’t work properly. Bathroom doors wouldn’t shut properly, loose wires hanging out of sockets. We have sent a very long complaint with photo evidence but steer clear of this property it is a health hazard!

  Thank you for your feedback. I'm sorry to hear that your stay didn't live up to expectations and we are disappointed you had these issues during your stay. We have noted your issues, and the maintenance team will be investigating, and any improvements will be implemented to improve Clarence House. Following a full investigation, we are pleased we have reached a resolution for you, and we have acted upon your feedback received to ensure future guests have a great experience. Property Owner

  Reviewed by Mary1.6★Aug 2024

• "What was in the write up, videos & photographs was not what we experienced by a lobg way."

  Still waiting for a response... A £4000+ weeks stay away should be dealt with as a matter of urgency with the videos, photographs & overall complaints we had. Not good enough!

  Thank you for taking the time to leave your feedback. We were disappointed to hear that you’d had some issues with the property during your stay. The experience our guests have in our holiday homes is very important to us, so we're grateful to you for contacting us to make us aware. We'd like to reassure you and future guests that we're acting on all the points raised as a matter of priority. Following a full investigation, we are pleased to have reached an acceptable resolution for you. Property Owner

  Reviewed by Karen2.2★Aug 2024

• "A wonderful property, and almost worthy of 5 stars, considering the cost paid for the rental thereof."

  .... However, a few comments that may be considered to improve for future guests : There was no internet reception in the ‘barn’ building; Only 2 dish washer tablets in the property accommodating 12 people for a week; Only one tea towel; Just 2 black bin liners for disposing of rubbish; No curtain at the glass of the door to one of the adjacent bed rooms; - Maybe some of them are small issues, and cost very little to the property owner/agency, but considering the rental charge , we would have thought they could, and should be provided

  Thank you so much for taking the time to leave us a review. All feedback it greatly appreciated as it means we can continue to improve our guests experience. I'm sorry to hear there was no internet in The Barn. It usually works well so I'm wondering if it was down to the storms we have been experiencing lately. I have asked the team to rectify the curtain issue. Regarding what we leave for our guests arrival, these items are left in case you have forgotten to pack things like dishwasher tablets or bin liners to save you having to pop out to the shop and buy some when you've only just arrived. The property is self catering so guests would be expected to bring things like this themselves. It sounds like all in all you had a great time thank you for the 94/100 feedback score. Best Wishes Julie Property Owner

  Reviewed by Bernard4.7★Aug 2024

• "Only one thing- we needed a sweeping brush for the kitchen/dining area - had to hoover every day."

  Thanks so much for the 94/100 feedback and the very useful comment on a sweeping brush! I'm sure there was one there but no problem to replace. Kindest Regard's Julie Property Owner

  Reviewed by Celia4.7★Aug 2024

• "Fantastic home, plenty of room and beautiful furnishings."

  It was ideal for a family stay. Great location we thoroughly enjoyed the short break. Thank you.

  Thanks so much for leaving a review 100/100! We are delighted to hear that our guests have had such a good time at Clarence House . Sitting in the hot tub after a day exploring or having a meal in the beautiful dining room with all the family ....making memories! We'd love to welcome you back. Kindest Regards Julie Property Owner

  Reviewed by Tracy5.0★Jun 2024

• "Could only report any problems before 5-0pm friday, chech in 4-0pm, not very good."

  Thanks you for taking the time to write this review... however it is 100% inaccurate! In all of the guest correspondence we send, up to 6 weeks before your stay, right up until the day before, it states that we have a 24 hour out of hours service. I'm not sure why you would thing that we only allow you to report issues before 5pm on a Friday when check in is at 4pm? The emails/text/calls you have receive prior to your stay you have misunderstood. Best Wishes Julie Property Owner

  Reviewed by David3.4★May 2024

• "Clean, spacious, great facilities, location, parking, communication with the owners/property managers."

  The perfect cottage for a group booking. Thank you

  Thanks so much for taking the time to leave us such a glowing 100/100 review! I'm so pleased you all had a good time at Clarence House. It sounds like we have got everything right for multi-generational families to enjoy a well earned break together making fantastic memories. . We'd love to welcome you back! Kindest Regards Julie Property Owner

  Reviewed by Kevin5.0★May 2024

• "Lovely weekend, the communal living and dining space was amazing and worked so well for our large extended family !"

  The gardens and hot tub were so lovely to relax in. My only recommendation would be for anti-slip mats in the showers in the cottages, they were slippy.

  Thanks so much for taking the time to leave us a review. It's really important as it means we can continue to improve our properties and make tour guests experience all the more enjoyable. I've asked the team to get anti-slip bath mats for the 2 cottages to eliminate the issue, but thanks for letting us know. It sounds like you had a great time at Clarence House and how lovely for you and all the family to be able to get together to enjoy it. The garden and hot tub are always popular and this time of year the garden is just starting to come into bloom. We'd love to see you back at Clarence House . Best Wishes Julie Property Owner

  Reviewed by Lisa4.1★Apr 2024

• "Really enjoyed our stay few small maintenance issues however did not affect our stay"

  Thank you for taking the time to leave us a review. I do hope the maintenance issues were reported as we have a dedicated team on hand to make sure our guests stay the very best we can. It sounds like it didn't impact your time with us and I'm delighted you enjoyed your time at Clarence House. Kindest Regards Julie Property Owner

  Reviewed by Shaun3.4★Feb 2024

• "Had a wonderful stay at Clarence House for a family get together to celebrate a very special birthday."

  The accommodation was perfect for our party and we couldn’t have wished for better. Beds were clean and comfortable, plenty of room for a large party to sit together in the evening and eat together when needed. Bathrooms were clean and linen and towels spotless. Within walking distance to the beach/sea and an easy stroll to the local pub. Around 40minute drive to Windermere which is beautiful. We got a flat tyre whilst we were there and the caretakers Leanne and Phil couldn’t have been kinder letting us shelter from the rain while we waited for assistance. They made a very stressful day much easier and we can’t thank them enough. Would definitely recommend.

  Thank you so much for taking the time to leave us a review. We are delighted that you have rated us 100/100 and look forward to seeing you again. Kindest Regards Julie Property Owner

  Reviewed by Rachael5.0★Jan 2024

• "Great property with ample space for 18 of us, plenty of parking and all rooms were very clean."

  My great aunt locked herself out of her room as they are on Yale locks but the manager was round straight away to resolve and was always happy to help. The hot tub is a nice touch and you are totally separate from the property next door. Overall, really good stay and the manager was brilliant, would definitely recommend.

  Thank for so much for taking the time to submit your review after your resent stay at Clarence House. It sounds like you all had a lovely time and the hot tub is always popular! We have an amazing management team who work passionately to make sure our guests have a wonderful stay and you can see from previous reviews that guest leave us happy! Kindest Regards Julie Property Owner

  Reviewed by Garath5.0★Nov 2023

• "Very nice property in a small for large amount of guests, rooms are separated so everyone has a bit of privacy."

  Kitchen is big and there is a lot of pots and pans, cups, glasses available Only minor thing was that tiles were very slippery going from hot tub to the main property. I would recommend to add that only 2 small dogs are allowed in the advert as this info was received after booking was made. Overall 5* property

  Thank you so much for taking the time to leave us a review...it's much appreciated. Clarence House is a great place for family and friends to get together and the open plan kitchen, diner and lounge are perfect for this. Thank you for pointing out that the walk from the hot hub into Clarence House can be slippery, I will make sure I add that into the guest manual. Kindest Regards Julie Property Owner

  Reviewed by Aleksandra4.7★Oct 2023

• "Wonderful place especially we all love the kitchen living room and dinning room ..."

  Wonderful place especially we all love the kitchen living room and dinning room outdoor we have more space for the kid for their activities

  Thank you so much for taking the time to leave us a review. Clarence House is one of our newly refurbished properties so it's great to hear that you appreciated the wonderful kitchen living area we have created which is just perfect for the whole family to get together. The beautiful garden space is great for the kids and a lovely place to sit and relax. Kindest Regards Julie Property Owner

  Reviewed by Biju5.0★Jul 2023

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