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"We had a lovely stay."
The owner was very friendly! We have 1 tip replace the "curtain" that devides the rooms. It is broken. Littlte pieces of the curtain had iron tips so they Hurt or would catch on your clothes. We also found regulary Iron from the curtain on the floor.
It was very clean!!
Reviewed by Tamara3.4★Sep 2024
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"Cannot understand why sykes give this as excellent."
. we stayed here from 7th September for a week, we had the change in weather to, on our arrival it was wow this is nice place and clean. Very quiet and peaceful except when you got traffic passing by the nearby road at stupid o clock, and we had a few boy racers pass. The day we arrived there was one light bulb out that needed replacement and one cracked plate. Then the next day the spot light blew putting it really dark as the lights that worked were properly only a few watts. So we couldn't play cards at the table or do cross words as the light was so dim. It took 2 days to replace things and in that time. I was operating the microwave using the torce on my mobile phone.. As for the wall tube heaters booth these were completely useless throwing out no heat, Above all there is evidence of damp {like in the first review I read-} the carpets were very damp you only had to walk on them in socks to find out.all our clothes stored under the bed were damp after about five days and we had to wash everything again even our clean stuff when we got home. I think the damp problems are caused by gutters that need cleaning, we enjoyed the week anyway eating out most days parking in Swaffham and using our bus passes going to Peterborough, Hunstanton, kings Lynn, Norwich, so there was plenty to do but because of our UK weather change, we had to change what we done, on the whole hug a tree is well situated for the area and is with in an hour of most places to visit, The shower was very good as was the bed comfortable, the black chairs had seen better days, I think a light aove the table would be a good thing, also if a dehumidifier was used in the hut this also would help so much,, This is only my review and I don't want to come across negative but these reviews are to help other people so I've tried to be honest. We may come back next year when the weather is warmer, that's if you will have us, best of luck from eden
Somewhat confused here . Traffic does pass by in the lane outside but of course , we have no control over when or what it is
Pity we were not informed on the day of arrival regarding a bulb out . We were informed when the second bulb failed but ,no urgency was expressed nor were we told that it needed replacing so that they could play cards or do crosswords .Obviously I would have sorted it straightway . Communication is key really
The wall tube heaters actually get too hot to touch if turned up but , are only there for background heat . The electric 'log-burner" gives out as much heat as required and even needs turning down or off because it makes the Hut too warm .
Most surprising is that it was considered damp . The couple in there now , who arrived the same day as Mr ......left , assure me it is not at all damp . In fact they are rarely even having any heat on .
Obviously it is regrettable that Mr & Mrs ......were not completely happy and we apologise for any inconvenience . We do stress on arrival that guests talk to us about any issues to ensure a happy stay .
Property Owner
Reviewed by Edward4.1★Sep 2024
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"The property was cold, smelled of damp."
We did not stay the photo’s did not represent the the holiday home
We are surprised to see this comment .there are THREE separate heaters in here
It had just been cleaned and therefore fresh & ready to use
Previous guests have described it as " Nice & Cosy "
Being a warm day the heating was not put on , the door was left open for fresh air
The photos absolutely do represent this property
Carole came to our front door one hour after arrival to hand the keys back saying that although the hut was fine unfortunately the seats were not suitable , having just had an operation . Carole was clearly upset but agreed that she did not study the photos properly ,regarding the seating , prior to booking
We wish Carole well in her post operative recovery
Property Owner
Reviewed by Carole1.6★Jun 2024
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"Hi .We had a nice time."
As we needed a break .Shame it rained most days .But lucky we took back gammon to play as TV kept needing retuning .nice to park car close .Lovely big shower .but very tiny toilet and sink .toilet paper got wet as under sink .I bought another put on top of bin ..Lucky I took my travel hairdryer too as wasn't one .only see lady owner when we arrived. Balcony was in the shade .sun when out couple days came from back of hut .But it was nice peaceful time .We eat out so microwave combi we didn't use .
What a shame the customer did not raise these issues as we would have been happy to resolve same . In 6 years of letting no previous guest has mentioned either of these points
The sink is small and so splashing could occur and possibly wet the toilet roll . Having checked there is no water leak in this area . The WC is of course full size
It is correct that this property does not have a hairdyier
It can be nice & sunny on the balcony but only in the afternoon , when a lovely Sunset can be seen later on
Property Owner
Reviewed by Denise4.1★May 2024
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"The Hut was as described, well equipped and exactly what I was looking for."
I had a funeral that I needed to go to which delayed my arrival, the hosts were brilliant and very accommodating, they sorted it so that I could still arrive on that day, leaving the lights on the path for me and the heating on low so that it was nice and warm for when I arrived.
Listening to the rain on the roof and the wind in the trees whilst curled up reading a good book with the heating on was very relaxing and chilled out.
Perfect for taking a break from my crazy life
Hi Cindy
Great to have you, smiley happy
Property Owner
Reviewed by Cindy5.0★Oct 2023
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"A very nice place very clean and quite a good location with a lot of attractions with in a 1/2 hour drive"
Glad you enjoyed your stay Ian
Property Owner
Reviewed by Ian4.7★Oct 2023
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"Lovely stay, everything as expected and owners friendly"
Richard
Good of you to give this great review
You are welcome back anytime
Property Owner
Reviewed by Richard5.0★Sep 2023
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"A handle in the shower would have been handy as my wife was a bit unsteady on ..."
A handle in the shower would have been handy as my wife was a bit unsteady on her feet otherwise could fault the shepherds hut we like quirky places
Hi
Great feedback/ good idea
Property Owner
Reviewed by James5.0★Jul 2023
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"Hugatree is a lovely Shepherds Hut in the owners garden."
The only real criticism we had was the fact that the area around the hut was very overgrown. Had the weather been better and we had wanted to sit outside this would not have been comfortable to do.
Other than that everything was great. Good use has been made of a small space, except the very tiny washbasin in the toilet area!
Oops
Sorry for the late response and taken onboard
We usually do “ no mow May “ but I also normally create pathways through that area with my mower
If I hadn’t at the time you were here apologies
I’ll try to do better
Best regards
Terry and Marie
Property Owner
Reviewed by Joyce4.4★May 2023
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"Lovely stay."
Very clean and comfortable. Position and Size of WC cubicle is not ideal but that's the way it is built. Perhaps a proper opening out door would help? Not much privacy.
Hi
Sorry for the late response
This is what it is I’m afraid, having discussed all possibilities a concertina door was the best option, a solid door opening out would be far too wide and would restrict access to the loo
Property Owner
Reviewed by Sue4.4★Apr 2023
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"Hugatree completely lived up to my expectations!"
Marie and Terry were the best hosts you could wish for and extremely generous. The hut had everything you could wish for and was immaculate. What to do on the day of departure was really clear and I loved the personal touch of hand written instructions in this age of technology. Hugatree is a perfect place to get away and explore all that lovely Norfolk has to offer - Thank you!
Reviewed by Lucy5.0★Aug 2022
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"Absolutely beautiful place to stay, Terry was very welcoming and was happy to help giving information about Hugatree and the location."
A delight to unwind and forget the daily pressures of life.
Reviewed by Liz4.1★Jun 2022
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"Loved the hut and the hosts were great."
Had no issues at all. A great place to relax and switch off. The surrounding areas are lovely to visit and both the hosts and the visitors' book gave lots of useful suggestions of things to do.
My only slightly negative comment would be to relax the check in and check out times slightly. 5pm check in is quite late, and a 9am check out is quite early. On this occasion it worked for me, but it does mean that a lot of time is wasted/unused.
Just checking through all comments and seeing this thought I’d reply
Yes think this was ‘ post Covid ‘
Lots of extra cleaning still needed
Apologies it has now been changed for some time to
Arrive from 3pm. Leave by 10am
Best regards
Terry and Marie
Property Owner
Reviewed by Alan4.1★May 2022
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"A wonderful quiet location with a perfect property for a restful holiday."
It is exactly as the photographs show. The cabin has everything you need for a comfortable stay and is very thoughtfully designed and furnished. A beautiful place to enjoy the country side. Would definitely recommend to friends and family.
Great to hear when guests enjoy this
retreat in its own little coppice
The birds
Property Owner
Reviewed by Julie5.0★Apr 2022
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"Lovely location with lovely owners, would most definitely return."
Reviewed by Louise5.0★Aug 2021
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"Hugatrees is a wonderful shepherd's hut - with all amenities - we didn't expect to have a tv!"
We were very comfortable there, (and loved hearing the owl at night). It's in a brilliant location, not far from Swaffham and lovely beaches. Lots to see and do in the area.
Reviewed by Helen5.0★Aug 2021
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"We liked staying here-it was peaceful most of the time but the road behind us got a little noisy at times."
Plenty of places to visit in the area and nice walks, both in the countryside and by the sea.
Reviewed by Susan3.8★Jul 2021
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"Very quiet comfortable stay, only saw Terry and he was very helpful and friendly."
You always thought if we had had any questions or problems he would have tried to resolve them.Great base for exploring the area. Helpful information on recommended places to eat and drink
Reviewed by Linda5.0★Jun 2021
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"Hugatree is a beautiful retreat, literally just what we were hoping for."
Our hosts, Terry and Marie were great, friendly and helpful- you could get on with your holiday and also enjoy a good chat with them at the end of the day if you wished.
The hut itself was amazing, everything you could wish for, comfortable and all to a very high spec.
We came purely to relax however we visited Castle Acre and had a day at Sunny Hunny- we were blessed with fabulously hot weather!
Our evenings were spent on the veranda watching the sunset across the fields after having a BBQ, again, everything you need is thought of and provided.
We are sad to leave our new favourite place but will definitely be coming back again. x
Reviewed by Maxine5.0★Jun 2021
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"We loved our stay at Hugatree."
Such a beautiful and quirky place to stay in a lovely, peaceful setting. It had everything we needed for a relaxed few days and it was so clean and cosy. A great base for exploring Norfolk. Thank you :)
Reviewed by Angela5.0★Jun 2021
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"Hugatree is a lovely place to stay, perfectly positioned for exploring Norfolk, and in a beautiful setting."
I was the first guest to stay there, and found Hugatree very well-presented, with everything I needed, and cleverly done in such a bijou building.
Terry and Marie, the owners, were very kind and attentive, and whilst there were a couple of teething issues, I am sure that these will have been sorted out, making Hugatree the cosy, comfortable, countryside retreat of one's holiday dreams. I was there in the first week of an unseasonably cold May, and think siitting on the veranda on a warm Summer's evening, sipping something cool whilst watching the sun go down over the fields, will be idyllic.
Reviewed by Ailsa4.7★May 2021
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