Flat 3, 4 St. Edmunds Terrace

42 Customer Reviews

• "Door lock into building tricky, key would not turn easily."

  furniture in lounge was low and not that comfortable (I know they were also beds so makes it hard). We had a problem with boiler on arrival there was no heating or hot water, owners did get this sorted the next day.

  We were pleased to welcome you back. We are very sorry you had a problem with the heating due to a drop in pressure. A plumber was called on the Sunday you reported and fixed by Monday morning. In the meantime I did offer you immediate access to an alternative Northgate flat with parking only a few mins away in Hunstanton. This was offered for showers and to stay whilst the heating was fixed. We try to eliminate any problems during your holiday but always do our best to fix any issue as soon as possible with our trusted services Property Owner

  Reviewed by Graham4.1★Oct 2024

• "We elected not to park behind the accommodation as it would have been a tight squeeze coming in and out due to locality of the property, preferring to pay to park away from the property."

  Also, the front door kept sticking - it needs looking at. The entrance became very slippery when raining (which we had a lot of on the Monday and Tuesday).

  Reviewed by Melanie4.7★Sep 2024

• "As we are both aged 80 we found the stairs hard going taking luggage up."

  Also we struggled with the very low sofas and also the very low bed. Also a grab rail in the shower would have been helpful. Apart from that a very pleasant apartment. Not suitable for older people.

  Thank you for taking the time with feedback. As this is a second floor flat we do advise the number of stairs within our description Property Owner

  Reviewed by John3.8★Sep 2024

• "The apartment was in an ideal location."

  Central to Hunstanton. Well equipped and clean and tidy. The parking was adequate if a little tight to swing into for the larger car. Overall the apartment was as described but could do with a better layout in the lounge area. The settee was uncomfortable and more space could have been achieved by having one settee and reconfiguring the way the table was accessed. Two chairs or stools would have been better. Overall a very pleasant stay and would rebook this apartment.

  Reviewed by Beverley4.4★Sep 2024

• "Once again very good stay at flat of great position and alround satisfaction"

  Reviewed by Peter4.7★Aug 2024

• "Overall we had a comfortable stay in Flat 3."

  We are in our 70's and some people may have been against booking a flat with the only access was up four flights of stairs but we are very active walkers and it wasn't a problem. There was an issue with a toaster that didn't work but the owner had a new one dropped of for us which was appreciated. The only real criticism is the table and chairs situation when having a meal. We feel that it needs reconfiguring because for us it became rather frustrating. The seating was in the form of two benches and we feel chairs would be better although space is still at a premium to enable better comfort. With a little imagination this could be rectified.

  Reviewed by Gerard4.4★Jul 2024

• "The flat is sited perfectly close to all amenities, that's a plus."

  On the other hand, the flat needed maintenance and regular inspection. We were so disappointed that both settees had their liners torn down under them, the cushions were also stained, not washed in a long time. There were cobwebs all around the kitchen and other rooms. Also discovered one of two carving knives had been snapped in half and hidden behind the cutlery tray, the same draw was full of crumbs, not cleaned out for quite a while. The toaster had been damaged and would only work when holding the handle down. The bedroom main light did not work, I discovered the energy saver tube had been smashed and the lamp holder damaged. I replaced this with permition of the owner as I was an electrician. The bed bed felt insecure when you laid on it and creaked badly, luckily i found a screw driver and allen key to tighten it all up. Later as we stripped the bed we discovered that the mattrass on the bed was badly stained, so off putting! We also had to buy our own kitchen sponge, surface cleaner and toilet rolls. Only one toilet roll for two people, very poor! Finally, the entrance to the building was overgrown with wild trees and weeds.

  Reviewed by John3.1★Jul 2024

• "Settee needs addressing lining hanging down, kitchen appliances need updating lids for pans,no welcome pack like milk on arrival,apart from that no problems."

  Reviewed by David4.4★Jun 2024

• "Still exallent value flat in very good position"

  Reviewed by Peter4.4★Mar 2024

• "We have stayed before and had another very enjoyable and comfortable time."

  The parking is tight but there is a car park nearby if needed. There is much to do in the area with RSPB reserves Snettisham and Titchwell close by. We used the Coastliner bus to walk sections of the North Norfolk Coast path.

  Reviewed by Jayne4.7★Jan 2024

• "Still nice flat all l need been before and will go again"

  Reviewed by Peter4.4★Oct 2023

• "Property was good and we know you cannot do anything about it ,but there was a very strong smell of cigarettes on entering the flats."

  Reviewed by Christopher4.4★Sep 2023

• "It's a quite spacious flat with everything we needed and sea views from the lounge and bedroom and very quiet."

  The only slight issue are the photos of ther shower room that make it look larger than it is as it's quite small, a sliding door or the door opening the other way would help. Having said that it didn't detract from our lovely holiday. A couple more riubbish bags would ahve been useful.

  Reviewed by Janice5.0★Sep 2023

• "Our main complaint is the bed it's very hard we had to put second mattress topper on both of us having bad back sleeping on it and it's too short I'm 6ft 2 and cannot stretch out had to sleep at an angle or put cushions over bottom of bed frame other than that lovely flat."

  Reviewed by John4.4★Sep 2023

• "A very nice flat but i think that the owners have been let down by the cleaners."

  The area outside the entrance door was very dirty. both rear windows had cobwebs on and on and the shower room window there was a dead fly stuck on it. The shower needed cleaning. The kettle needed replacing as it had loose limescale inside it and as the kettle didn't have a filter fitted the limescale entered the drinking mugs if you wasn't careful when pouring.

  Reviewed by Barry3.1★Sep 2023

• "Hunstanton is a great place to take kids to for a short break."

  It has everything you need, is clean and friendly. Our accommodation was in a great location that allowed us to explore easily and not be too far from base. The flat contained everything we needed and was spotless on arrival. There is one double bed (slightly on the small side...for me anyway) and 4 sofa bed chairs that made up two excellent double beds for the children that really enjoyed them. TV and Netflix were easy to use (thank you for the log in details). Kitchen was well stocked expect for a lack of tin opener which we happily went and bought for the flat. The car parking space proved valuable too. Overall we were really pleased with our stay at this accommodation and would recommend it to anyone looking for a good base to explore Hunstanton and the surrounding areas.

  Reviewed by Adrian4.1★Jul 2023

• "The flat is a great location and views."

  The facilities at the flat were limited. No welcome pack, no basics such as salt, pepper, washing up liquid. Not even hand wash at the kitchen sink or in the bathroom. Made it feel a little cheap I'm afraid. We were in little as the weather was good but if we had been there more I suspect the sofa's would be very uncomfortable.

  Reviewed by Kristina3.8★May 2023

• "Not first visit or last."

  Alround good and clean flat in exallent position

  Reviewed by Peter5.0★Apr 2023

• "2nd stay so more than happy with all aspects of flat"

  Reviewed by Peter5.0★Oct 2022

• "Great overall stay, and perfect location."

  The flat was perfect for what we needed. The only things missing were an extra toilet roll as we only had one (we had to grab some more when we were out) and soap in the bathroom dispenser. Thank you

  Reviewed by Louise4.4★Aug 2022

• "The flat was comfortable, and we enjoyed the sea views."

  The owner was helpful when we had queries.

  Reviewed by Elaine4.7★Aug 2022

• "Beautiful kept flat ,would of liked a hoover /or waist height dust pan brush Only to keep on top of Daily dirt."

  To help keep the Property clean. Bedding was only provided for 3 people as our girls had a sofa bed each and there was 4 of us although I did take extra sheets which wasn’t a problem .They would of liked 2 pillows each so they didn’t have to use the sofa Cushions.It was nice to have our own parking although a little tight,Perfect Central location with the best view.Will be booking again and again and have all ready told family /friends .Our second year holidaying with this Company and have never been Disappointed.

  Reviewed by Lisa4.7★Jul 2022

• "We would have given a 5 star rating however we had trouble with a faulty toilet flush that stopped working at one point."

  We were in regular contact with the owner was very apologetic and arranged for plumbers to fix it during our stay. Lovely views of the sea from decent sized windows. Appreciated the good central location. Very comfortable flat and would definitely want to stay here again.

  Reviewed by Sophia5.0★Jul 2022

• "Lovely apartment, very clean and comfortable also very near to cafe's and shops etc."

  Lovely sea view and sunset. Only drawback for me were the stairs but being in my eighties it wouldn't be a problem for younger people

  Reviewed by Kathleen5.0★Apr 2022

• "Lovely spacious flat in walking distance to the beach, which was great."

  We'll be back!

  Reviewed by Lucille5.0★Apr 2022

• "This was our second stay and we enjoyed it just as much as the first time."

  I'm sure we will be back again in the future.

  Reviewed by Jayne5.0★Feb 2022

• "Lovely cosy little flat, perfect for a weeks break."

  Sofas were ok, but missed having an arm rest, but understand because they are sofa beds. Could do with a footstool. Car parking very tight, shower powerful and comfy bed. Really enjoyed our stay, even during storm Eunice! Thank you.

  Reviewed by Maxine3.8★Feb 2022

• "Really lovely flat, in a great position for shops, cafés and the sea front."

  Sea views from the lounge and bedroom. We enjoyed our stay, and definitely recommend.

  Reviewed by Sue4.7★Feb 2022

• "Fantastic property, view is amazing, bed is the most comfortable ever and its warm and cozy throughout."

  Only downside is that the sofa was a bit low and uncomfortable Highly recommend Neil & Charlie

  Reviewed by Neil4.1★Jan 2022

• "A great base from which to explore North Norfolk which is excellent for birdwatching and walking."

  Reviewed by Jayne5.0★Oct 2021

• "On arrival the flat was quite dirty, in particular the bathroom."

  I had to purchase two full sets of bedding as bedding is only provided for the double bed despite the description stating bedding provided. There was only two sets of very shabby towels, again despite towels being listed as provided. Excellent location for beach, town and surrounding areas. Sykes customer service has been awful and often takes several days for a response.

  I am sorry to hear that your holiday flat was not as you expected and we take feedback very seriously. I have discussed the situation with my cleaning company and the manager has put in personal checks to ensure our usual high standard of cleaning. As you can appreciate Sykes are very busy during the season and may take a reasonable time to respond to your query. I would always be in a position to answer your query by text or phone call immediately. In relation to bedding I could have solved this within minutes and given you access to the cupboard to obtain another set. In your complaint to Sykes you mentioned that after you had driven to Tesco to purchase additional bedding you did find the sheets and towels in the bedding box provided in the lounge as our instructions stated. I understand that you thought 7.30pm was too late to contact me directly. I would have liked to help you directly and immediately but I was unaware of your issue until you had made a complaint through Sykes Property Owner

  Reviewed by Jane2.2★Aug 2021

• "We weren’t left any bedding for the spare bed in the living room and there isn’t a phone number for Sykes just an email."

  We had to go and buy a duvet set from Tesco as it was quite late.

  I'm sorry to hear you were unable to find the additional bedding. It is left in the grey linen box in the lounge as detailed in our instructions. We provide 2 sets of bedding, double bed and 1 sofa bed. If you require a third set of bedding we would require prior notice. If you had text or called me I could have given you access to the linen cupboard and solved your additional bedding requirements in minutes. I am always happy to help with anything to improve your stay. Property Owner

  Reviewed by Martin3.8★Jul 2021

• "The flat is very centrally located in Hunstanton, only a few minutes walk from shops, restaurants and beach."

  Seagulls kept us awake at night and left droppings on our car, but this is to be expected in a seaside resort. It's good that the flat has its own parking space, although access down the alleyway is tight. There is a mistake in the driving instructions; from the High Street you turn right into Old Bakery Lane, not left. Inside the furniture is basic, especially the dining table and benches which are flimsy and uncomfortable to sit on. But the kitchen is well equipped and the bed was OK. We booked both flats 2 and 3 for our extended family, which worked out really well; the two flats share a common, lockable, entrance and stairs, so we were able to leave our internal flat doors open and come and go as we pleased. Unfortunately Sykes' website makes it really difficult to do this; they need to change it so that one person can book two holiday homes at once. We had to phone up and ask a staff member to sort it out; they were helpful and did.

  Reviewed by Paul3.8★Jul 2021

• "SUNNY HUNNY"

  Reviewed by Steve5.0★Jul 2021

• "The apartment is in a perfect position for exploring the area."

  The apartment is perfectly equipped with everything you need. Would certainly stay again.

  Reviewed by Lynn4.4★Jun 2021

• "Very clean, comfortable and well equipped flat."

  We will be booking this flat (or the one below) again. Very convenient location :)

  Reviewed by David5.0★Oct 2020

• "Although the approach to the flat is a little inauspicious we found the flat warm and clean."

  The bed was comfortable and the Kitchen was well equipped (although a bread knife would be useful to sample the local bakery bread). A convenient location for both the shops and the beach during our stay.

  Reviewed by Gill4.4★Oct 2020

• "Great position, close to sea and all that Hunstanton has to offer."

  Warm, clean, easy to find and parking for 1 car, great value.

  Reviewed by Philip5.0★Oct 2020

• "Suggest a change of bedding should be supplied when booking for 2wks."

  Although there is a washing machine there's nowhere to dry things in a few hours . Maybe helpful to also leave instructions regarding heating , it turned extremely cold whilst we were there . However flat very clean and in a nice position overlooking sea and close to shops .

  Reviewed by Jean4.1★Sep 2020

• "The flat was very dirty and the bit of parking was up a very dirty back alley."

  ......discusting.......never again!!!!

  Reviewed by Sue1.3★Sep 2020

• "Nice cental location, good for all ameneties, top flat has some sea views."

  We did note however the towels had not been washed from newly purcased. In the current situation regarding the Covid , we thought this a failure. Luckily we brought our own towels. We did put accommodations towels through the wash.

  Reviewed by Geoffery4.4★Aug 2020

• "This flat is in a prime location in Hunstanton close to the sea front and local restaurants, cafes and bars, the theatre and bus station is across the road too."

  It is an excellent base to tour North Norfolk. The only thing that was a bit of a problem was the parking access via the service road at the back it was very tight to manoeuvre the car.

  Reviewed by Linda5.0★Aug 2020

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