Oriel Cottage

23 Customer Reviews

• "This is the third time that we have stayed at this cottage."

  For us it is ideally situated and you can park outside. The car didn't move all week as we used our bus passes.

  Thank you for your lovely comments Donald , and taking the time to review Oriel Cottage . Hope to welcome you back again . Kind regards Sue Property Owner

  Reviewed by Donald5.0★Oct 2024

• "We throughly enjoyed our time at oriel cottage, pretty cottage in a great ..."

  We throughly enjoyed our time at oriel cottage, pretty cottage in a great location just a few things that we would of found useful, hooks on the doors in the bathroom/bedrooms Storage in the 2nd bedroom isn’t sufficient So was a bit of a struggle Other than that we found it really well equipped and very clean and we would come back and recommend to others

  Hi Claire We are pleased you enjoyed your stay at our cottage . Thanks for suggestion re door hooks. Hope to welcome you back soon . Regards Sue Property Owner

  Reviewed by Claire4.4★Aug 2024

• "Lovely cottage in prime location for buses/trains and other amenities Spa shop and fantastic deli/butcher 50yards away Conwy can be very busy so parking can be difficult The cottage has on street parking outside We managed to park on our arrival and left the car there for the week We used trains and buses to travel which we found to be very good value."

  Lovely meals had at the Erskine Arms and the Italian restaurant For real ale drinkers the Albion is a must with 6 well kept ales.We also enjoyed the Tapps 4 real ales and about 12 craft beers The cottage was spotless and had everything you could need but we think maybe a couple of new mattresses would make a difference.

  Hi Julia We are very pleased that you have enjoyed Conwy and its amenities and our cottage. We take on board the comments re the mattresses , difficult to please everyone with different preferences . Regards Sue Property Owner

  Reviewed by Julia4.1★Jul 2024

• "Spotlessly clean and comfortable."

  Could have done with thicker curtains (blackout lined) as the bedroom wasn't dark in the morning. Otherwise everything was excellent.

  Hi John, Thank you for the feedback. Glad you enjoyed your time at Oriel Cottage. Kind regards, Sue Property Owner

  Reviewed by John5.0★Jun 2024

• "Beautiful cottage 2nd time we have stayed, do think new mattress is required in ..."

  Beautiful cottage 2nd time we have stayed, do think new mattress is required in main bedroom as current one is squeaky and uncomfortable also outdoor seating arms on chairs loose, didn't stop us enjoying ourselves and would defo stay again

  Hi Vicky Thanks for taking the time to review our cottage and bringing your concerns to our attention. Glad you enjoyed your time in Conwy and look forward to you revisiting Oriel Cottage again. Regards Sue Property Owner

  Reviewed by Vicky3.8★Jun 2024

• "Very clean, all facilities spot on."

  Central location too. Have stayed 4/5 times now with our labrador, , would highly recommend.

  Hi Marion Thank you for your comments on our cottage, much appreciated. We are very glad you enjoyed your stay and look forward to your return. Regards Sue Property Owner

  Reviewed by Marion5.0★Apr 2024

• "Have been to oriel cottage many times, superb, great location,everything you need,will be back"

  Hi Douglas So glad you enjoyed your visit to our cottage again . Kind of you to take the time to let us know your opinion on our cottage and location. Look forward to your return . Regards Sue Property Owner

  Reviewed by Douglas5.0★Jan 2024

• "Lovely cottage and well positioned in the centre of town."

  We had an issue with handles coming off doors but reported it and the problem was fixed during our stay. The cottage is comfortable and warm. Would definitely return.

  Hi Anne Glad the issue you alerted us to was sorted promptly ,so you could enjoy your stay in our cottage. Look forward to your return. Regards Sue Property Owner

  Reviewed by Anne4.4★Nov 2023

• "Sensor in bathroom instead of a switch in not a good idea as you can be in bath or shower and the light will turn off."

  Had to mend door handle in bathroom as door was very stiff and handle came off in my hand when when I had to pull hard to open, the handles fitted are not for doors with ball catch’s. Had clean up dog mess in yard from previous occupants (sorry forgot to move the bag) Seating is very uncomfortable.

  Thank you for your feedback Richard. We appreciate you bringing these issues to our attention. We will endeavour to address some of these concerns. Regards Sue Property Owner

  Reviewed by Richard3.4★Oct 2023

• "Fantastic cottage but disappointed when we arrived to find the previous holiday makers bedding, towels etc left inside by the door."

  We should have phoned Sykes about it but we arrived late at the cottage so just moved it out of the way and quickly forgot about it. Apart from this the cottage was clean, had a very well equipped kitchen and was nice and spacious. Wasn't too fussed on the double bed in the main bedroom, it was very, very firm and like sleeping on concrete maybe a memory foam mattress topper would help. Some information regarding bins/recycling is needed. Overall though it was a lovely cottage in the middle of Conwy town centre. We would definitely book again.

  Hi Janet Delighted to hear you enjoyed our cottage . Apologies for the laundry being left at the property, we will ensure this does not happen again. Thanks for taking time to send us the review and hope to see you soon . Regards Sue Property Owner

  Reviewed by Janet4.7★Aug 2023

• "This was our second visit to Oriel cottage."

  This time under new ownership. The cottage has everything needed for a comfortable stay and has clearly been redecorated. There is plenty of information about the local area and an instruction pack regarding all electrical items (emergency contact number would be beneficial). Parking can be difficult at the property but there is a public car park within a short walking distance. The cakes were very welcome on arrival although a pint of milk would also be great to enable us to have made a drink after a long journey. We had issues with the door handles at the property as many of them stick probably due to the redecorating. However a quick call to Sykes who resolved the issue with the owner within 24 hours. All in all a great stay.

  HI Denise We appreciate your feed back on our cottage . Great to hear you had a good holiday. Thank you for returning to Oriel Cottage and enjoying the area of Conwy. Look forward to welcoming you back. Sue . Property Owner

  Reviewed by Denise3.8★Aug 2023

• "Oriel cottage is a lovely little property in a superb location, right in the heart of Conwy and a couple of minutes' walk from the harbour."

  The property is in excellent decorative order with and is very comfortable and well appointed. It was also spotlessly clean. There is a large screen TV with access to Netflix (via logging in to your own account) and there is a very sweet little courtyard garden with table and chairs. The beds were very comfortable and bed linen was of a good quality. There is a roomy bathroom with both a bath and large shower (the light in here is sensor activated). It is situated off the high street in Conwy so everything was a few minutes' walk away. Would thoroughly recommend.

  Karen , Thank you for the glowing review ! It means a lot to us. We are pleased to know you have had such a good holiday enjoying our cottage and exploring Conwy. We look forward to welcoming back soon. Sue Property Owner

  Reviewed by Karen5.0★Jul 2023

• "A super comfortable, dog friendly cottage in central Conwy opposite Plas Mawr - the finest surviving Elizabethan townhouse in Britain (well worth a visit)!"

  The cottage was spotless on our arrival, new carpeting on the stairs and in bedrooms, new beds which we found extremely comfortable and freshly painted - what more could we ask for. Downstairs was equally comfortable with a well equipped kitchen and small enclosed courtyard garden. There is tight on street car parking opposite the cottage but it's a bit of a lottery, so on occasions we left our car outside the town walls - just a 5-10 walk away. An award winning butchers on the corner, plenty of fish and chip shops and cafes, along with a good choice of walks from the cottage. We had a very enjoyable week, perfect for 3 adults and our little dog. Thank you.

  Hi Kristina We were thrilled to read your glowing report of our cottage. It was nice to hear you and your family enjoyed the location and all it has to offer . We really appreciate the time taken to write this review. Hope to see you all soon . Property Owner

  Reviewed by Kristina5.0★Apr 2023

• "Oriel cottage a lovely cottage we have visited many times ."

  Ideal in centre of Conwy. Clean & tidy home from home .Doug&Sue Irene & dog Freddie

  Thank you so much for your kind comments, we look forward to having you back again soon. Property Owner

  Reviewed by Douglas5.0★Jan 2023

• "We had a wonderful week."

  Cottage was spacious and comfortable and very clean. Lovely wood burning stove for chilly evenings.plenty of space in the kitchen to share cooking with family. The cottage is in the centre of town so really convenient for the shops and pubs. We will definitely be back.

  Anne , Thanks so much for sharing your experience of our cottage with us. We appreciate you taking the time to send a review. We look forward to seeing you again. Property Owner

  Reviewed by Anne3.8★Nov 2022

• "3rd time we stayed at Oriel Cottage ( twice before the Covid Pandemic)."

  Everything you would need to stay for a dog friendly week was provided, even a very generous welcome pack. Very clean, very comfortable, very warm and able to adjust to suit. Can't rate it enough. Great location. Owners appear to focus on renters having a good stay and no " penny pinching"

  Marion, this review made our day. Thank you so much for taking the time for leaving this review. We are grateful for your kind words. Property Owner

  Reviewed by Marion5.0★Oct 2022

• "The cottage was filthy."

  I had to do a complete top to bottom clean of the whole property. The armchair is disgustingly dirty. I wouldn’t sit on it. There were dog hairs in our bed (we didn’t take a dog). The floor trims were unfinished and came away from the floor. There were cobwebs around every light fitting. There was a gap between the bath and the shower which was disgusting. Unfinished paintwork over the whole cottage. Dead flies under the bed. There was a screw on the light pull that could’ve easily hurt our hand when we switched the light on. The floor was so filthy, my crawling son had black hands & feet after the first day. I contacted Sykes on the first day and they offered me a £214 refund from a £720 holiday. Obviously I refused as we had nowhere else to go and this is our yearly family holiday. Conwy is beautiful but this cottage was disgusting and borderline ruined our holiday. Sykes have been awful throughout the whole complaint process too. We are not usually people to complain but we feel we’ve been absolutely insulted and robbed.

  Thank you for your feedback. I'm regretful to hear your stay wasn't up to standard. Oriel Cottage is always cleaned to the highest standards as is reflected in our cleanliness scores, so we will be taking on board all feedback and investigating why these issues occurred. We hope your enjoyed your stay regardless and hope to see you again. Property Owner

  Reviewed by Mary1.3★Sep 2022

• "Oriel Cottage was right in the centre of Conwy, a delightful town and a great location to explore the North Wales Coast."

  The property had everything you need for a holiday, it was comfortable, cosy and clean.

  Julia Thank you for your kind feed back . So glad you enjoyed your stay at our cottage . Kind regards Sue Property Owner

  Reviewed by Julia5.0★Jul 2022

• "Lovely holiday cottage with all the facilities you needed."

  Very clean when we got there and lovely greeting package when we arrived. The beds so comfy as well . We parked our car outside the cottage all week and used local transport to get about so easy . Would definitely return and missing the cottage already and Conwy lovely place .

  Thank you Anne for your kind words which are much appreciated. We are really glad you enjoyed our cottage and exploring Conwy. Property Owner

  Reviewed by Anne5.0★Jul 2022

• "All good, just a coup[le of minor things."

  Having a dishcloth and a teatowel would have been handy. No welcome folder for info (apart from machine instructions). parking is a problem if you have mobility issues. back yard is next to a pub garden which is very noisy at night. lots of lovely "choice" words being shouted. but saying this i would stay again

  Reviewed by Caroline4.4★May 2022

• "On the plus side the cottage is in a great location, it’s clean, warm, comfortable and cosy."

  The garden is small but enclosed and safe to let a dog out for the toilet. The street is very narrow and having seen the missing door mirrors, dents and scratches on other cars I chose to pay around £5 a day to park in a car park. Directly behind the back wall of the garden is a pub garden, you can’t see it due to the height difference but on busy evenings you can definitely hear it up until around 1am. The cottage is in a central town location so I guess this has to be expected. It didn’t worry us as we didn’t need the back windows open but a family with children visiting during a hot time of year should be aware. The bed is extremely squeaky and woke us up when we moved in the night. The bedrooms need thermostatic values on the radiators as a comfortable temperature downstairs means the bedrooms are like ovens. We had to ensure the windows were open in the bedrooms and we turned the heating off a good hour before we went to bed otherwise it was too hot to sleep. Both bedrooms have TV’s none of which got a reception. This was a big factor in us choosing the cottage as we like to watch TV in bed at night and have breakfast in bed with the TV which we couldn’t do. On day 2 we noticed a bad smell in the kitchen which eventually took over the whole downstairs. We reported it (as we’d done with the other issues above) and although people came out, it couldn’t be resolved. We were told that the row of cottages, being old, has an issue with drains and this is why there is a bad smell in the cottage. If this is the case it should be in the description, we were unable to be in the cottage, let alone eat in it, as a result we spent very little time in the cottage. After a week of calling Sykes, we were given a small amount of compensation but it came nowhere near to the disruption and discomfort we had to endure.

  Thank you for your feedback. We are disappointed to hear of your comments, and if we'd have been informed of all issues during your stay, we would have done all we could to ensure you had a happy and comfortable stay. We have spoken with the owner and have been informed that all issues that are within their control have now been resolved. Property Owner

  Reviewed by Lisa3.1★May 2022

• "A great cottage in a good location,warm, clean and with everything we needed."

  The main bed was comfortable but the bed springs so creaky it woke me up every time we turned over as I'm a light sleeper. We had to use both beds therefore so I could sleep The towels were clean and soft but far too small.

  Reviewed by Frank4.4★May 2022

• "A cosy house in the center of conwy parking outside is a little tricky due to narrow old streets"

  Reviewed by D3.8★Apr 2022

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