The Keep

9 Customer Reviews

• "When we arrived I have to say our party was impressed a lovey clean and tidy home."

  However our stay turned sour when a poorly hung large print fell from a height and hit me on the head, the result of this was a 12 hour stint in A&E a CT scan and concussion, the most disappointing part of this and the reason for the review the property owners, did not ask once if I was ok, did not apologise just thanked me for my feedback and said it had been fixed. We had a range of ages from 77 to 12 it could have been a lot more serious if it had hit one of my aunties or my niece. I am disgusted and shocked by the lack of response from the owners, we have used Sykes on a number of occasions and have never had any problem's with other properties we have stayed in. This review would have been very different if some concern had been shown.

  Hi Catrina We were so sorry to hear of this incident and do hope you are recovering well. As discussed with you Thursday I am currently investigating the lines of communication and will speak with Sykes about this incident. I will contact you next week. Kind regards Clare Property Owner

  Reviewed by Catrina3.1★Sep 2024

• "The property was an excellent base and size for our 3 day stay in Llandudno."

  Spacious and comfy with everything you need. Couple of little niggles with the boiler losing pressure and needing refilling a few times (a heads up was given on this in the briefing from the owners prior to arrival) and the shower in the main bathroom awkward to turn off properly, but they were minor and just need noting and seeing what can be done to sort them by the owner. Overall a fantastic experience for 14 of us with everything you need for your holiday -free parking is also a big bonus in Llandudno! A lot of thought has gone into the property and you won’t be disappointed. Thanks again, we’ve enjoyed a lot.

  Thank you Mark for your wonderful review! We're delighted to hear that our property was a spacious and comfortable base for your stay in Llandudno, and that you had a fantastic holiday experience. We appreciate your understanding regarding the minor issues with the boiler and shower, and we are already looking into these to ensure they are addressed promptly. It's great to know that the free parking and thoughtful details of the property contributed to your enjoyment. Thank you for choosing to stay with us, and we hope to welcome you back to Llandudno in the near future! Property Owner

  Reviewed by Mark4.7★May 2024

• "Celebrating our 25th Wedding anniversary with family of 16."

  We had a wonderful weekend with lovely weather. The Keep is well stocked with everything you need and is a beautiful well kept house. It is in a good position, especially for the beach which is just a couple of minutes away. The beds are also very comfy, and we loved the big table and lounge which accomodated all the family. There are plenty of things to do in Llandudno...the children loved the train ride up the Great Orme and also the toboggan ride. There is a good choice of restaurants and a good shopping centre nearby, together with local shops and a Co-op. We would certainly return and would recommend staying there.

  Thank you for your wonderful review and for choosing The Keep to celebrate your 25th wedding anniversary with your family. We're thrilled to hear that you had a fantastic weekend with lovely weather and found our house well-stocked, beautifully maintained, and in a great location close to the beach. It's great to know that the comfy beds, large table, and spacious lounge made your family gathering even more enjoyable. We're delighted that you and the children had fun exploring Llandudno, including the train ride up the Great Orme and the toboggan ride. It's also wonderful to hear that you appreciated the variety of restaurants, shopping centers, and local shops nearby. Thank you for recommending us, and we look forward to welcoming you back in the future! Property Owner

  Reviewed by Lynn4.7★Apr 2024

• "Great long weekend property excellent Everything we needed."

  Lovely.

  Thank you for your kind review! We're delighted to hear that you had a great long weekend and found the property to be excellent with everything you needed. Your positive feedback means a lot to us, and we hope to welcome you back for another lovely stay in the future! Property Owner

  Reviewed by Gary5.0★Apr 2024

• "Excellent place to stay, great location, beautiful house, great guide and hosts very attentive."

  Can't wait to go back

  Lovely to read your feedback, we are so happy you enjoyed your stay and look forward to welcoming you again Property Owner

  Reviewed by Elaine4.7★Mar 2024

• "Review: we really enjoyed our stay here."

  The house is beautiful and perfect for gathering with friends. The hosts were very accommodating and easy to contact. We'll definitely be back, thank you!

  Thank you very much for your review. We are pleased you have enjoyed your stay. We look forward to your return! Property Owner

  Reviewed by Charlotte5.0★Jan 2024

• "A large family gathering stayed at The Keep for a 3 night stay the week before Christmas."

  Prior to arrival we received a detailed manual regarding the property with videos on each room so we could decide where best to place everybody. The property was perfect, gorgeous bedrooms, furnishing lovely, Christmas decorations around the whole house - felt immediately like home. The kitchen was well stocked with everything you could need. Great location! Would definitely recommend to friends/family.

  Thank you so much for taking the time to Send such positive feedback. We are glad you have enjoyed your stay and our property. We look forward to welcoming you /family friends once again. Property Owner

  Reviewed by Alison5.0★Dec 2023

• "Our party of 14 were very impressed with the furnishing standard of the house" The Keep", but at the same time dissatisfied with the lack of Hot water in all of the bathrooms for the first day, no showering was possible (except in cold water) which for several of the guests who arrived late evening straight from work was very disappointing, some of the bathrooms had no toilet paper and none of the bathrooms had soap to wash your hands (even in cold water) In some of the bathrooms including the one I had had no running water in the wash basin either so when you had used the toilet?"

  ???? The conclusion of all the guests was the furnishing fixtures and fittings were excellent but stingy on items of kitchen products, 1 bin bag, horrible red bitty tea towel, 1dish cloth which was similar to tissue paper. Never the less we enjoyed Llandudno and was blessed with good weather, and we all arrived home safe.

  We are pleased you enjoyed llandudno and the furnishing standard of the house.The hot water was as explained at the time a local issue which in turn caused an airlock in the system. We responded with a plumber within a few hours of being notified.There is one electric shower in one of the en-suites so showering would have been possible.We provide a small kitchen starter pack as an extra.our housekeeping has been reviewed this week so soap and paper will be provided as per house manual. Property Owner

  Reviewed by Kathleen3.4★Oct 2023

• "The Keep is a fantastic place for big groups and caters for everything you can think of."

  High level of cleanliness, very comfortable for sleeping and lounging in the evenings. Kids loved the games room and hot tub. Great location close to the main promenade. The hosts were very responsive and flexible and a pleasure to deal with. We have very much enjoyed our stay and would highly recommend.

  Thank you Sarah for your kind feedback, we do hope you will visit again Clare and Mark Property Owner

  Reviewed by Sarah5.0★Aug 2023

• There are no reviews featuring this term Show all reviews