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"Our Weeks stay at Ty Conwy was a comfortable stay, The decor was very well done."
It was a nice staging post for seeing the sites around parts of North Wales & the hot tub at the property was a real bonus & a great thing to have.
We did have a couple of issues, we had trouble with the tv, netflicks stopped working & we could not get the BBC channels, I called the owner, Adam & he told me a previous guest back in July had messed up the system, he did tell me how to fix the problem, I filled his instructions, but for me they did not work, so it was a bit of inconvenience, but I did have my own netflicks on my laptop so we could watch it through the tv & we could watch the BBC channels through the BBC Iplayer.
All the windows in the house could have done with a good clean, especially the front one in the lounge as the dirt was highlighted when the sun came around in the late afternoon, there were also cobwebs on the outside & inside of the patio doors & cobwebs on the back of the dining table on the left-hand side & they had all been there for a while, so that was a bit of a letdown
Thank you for your review. We are pleased you found the location good, house comfortable and appreciated the decor and hot tub.
With regards to the TV, I (Adam) personally spoke with you on the phone and explained that previous guests have struggled to use the smart TV, so as a contingency we have added an Amazon Firestick to make it easier to operate. I talked you through how to use the TV at length, you informed me the TV was then working fine. I advised you to let me know if you had any further problems with operating the TV and that I would be glad to help. I attended the property half way through your stay to check on the hot tub, and during this visit you again told me that everything was ok.
With regards to your comments about cleanliness, we employ a professional cleaning team who conduct a thorough and deep changeover clean in between in each guest's stay. We also personally conduct a cleanliness quality check prior to guest's arrival. We are therefore confident that the standards of cleanliness were very high for your arrival. If cobwebs or marks on windows occur during your week-long stay, this is unfortunately out of our control.
We appreciate you leaving the house clean and tidy on your departure, thank you.
Property Owner
Reviewed by Alan4.7★Sep 2024
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"We had a lovely stay here, it was comfortable and of course with the added bonus of the hot tub, it was easy to unwind after a busy day walking."
The property had everything we needed for our stay. Great we didn't have to take our own towels and bedding. We loved the location, a 15 minute walk to Conwy Centre and easy access to explore North Wales. The locals were very welcoming. A local shop is near by for those essentials, not forgetting Wooseys Fish and Chips (the best by far) also just down the road. Dogs were welcome. There were bowls and a feed mat available should you need them. Would definitely consider staying again.
Reviewed by Jane5.0★Sep 2024
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"The decoration in the cottage was modern and fresh looking , but the shower curtain could have done with changing, but I do understand that the constant use of a shower it can get marks on it."
There was no live tv but on
catch up plenty of things to watch. The location of the cottage was good to a local fish and chip shop where the staff was very friendly and there was a shop which I cannot comment on because we never used.There was a local field to walk your dog if you take your four legged friend with you just down the hill from the cottage .
Thank you for your great review Keith. We are pleased to hear that you found the decoration of the house fresh and modern. The shower curtain is changed and rotated every 14 days and is thoroughly cleaned between each stay. There is live TV on every TV in the house, we are sorry that you could not operate this and would have gladly helped you if asked. Thank you for your great feedback
Property Owner
Reviewed by Keith3.8★Jun 2024
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"Lovely property very close to castle and the town centre very well equipped."
Clean and modern, just the beds could do with upgrade.
Thank you for your review. We are glad you found the house clean and modern and in a good location. The beds and mattresses are all less 9 months old, and are of high quality so we are sorry you felt they could do with an upgrade. Thank you for your review
Property Owner
Reviewed by Kim4.7★May 2024
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"Amazing property, clean and lovely interior."
Comfy beds and a great shower. Hot tub and dart board a real bonus.
Location great for Conwy (easily walkable) and surrounding areas via car or bus if you want. Would definitely stay again if possible!
Thank you for your lovely review!
Property Owner
Reviewed by John5.0★May 2024
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"Lovely house in a great location, very clean and comfortable with the added luxury of a indoor hot tub which I used daily and really enjoyed, I would definitely stay here again."
Thank you for your lovely feedback! We are pleased to hear you enjoyed your stay and would love to stay at Ty Conwy again.
Property Owner
Reviewed by John5.0★Sep 2023
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"A little disappointed."
Tried all 3 smart TV's, said no signal, only Netflix & iPlayer available ? But we had books to read. Pyrex jug only item suitable for microwave. Pyrex/plastic bowls would be useful. Table mats for kitchen table would be good idea. We found spring mattress quite uncomfortable. Tiny bathroom sink, more suited to cloakroom, gentleman like good wash before bed. Upstairs windows could do with clean, but probably just age. Hot tub was good, being in garage, dried up leaves blown in, didn't give "ambience" to use frequently. Upstairs carpets whiff a bit of dog, maybe bit of shake N Vac. Owners have put in a lot of effort in refit, new boiler in bedroom, but left old one in situ in kitchen ? paint on floors, unfilled holes in walls ect let them down 10/10 for effort though
We would like to address some factual inaccuracies in your feedback. Firstly, the smart TVs do work and have many channels. Secondly, both boilers in the property are in use and working, the old boiler has not been 'left in.' Thirdly, there are plenty of glass Pyrex dishes in one of the kitchen cupboards, and table mats too. Fourthly, the sink in the bathroom is small, however the property is a small terrace and we opted for a smaller sink in order to accommodate a bath, which we felt was more important to our guests. In addition, there were no dried leaves in the garage/hot tub room on your arrival, as we do a final check of the whole property before arrivals. We cannot accept responsibility for leaves that may have blown in during your stay. The mattress you have stated is uncomfortable is brand new, we can not cater to everyone's individual preference in mattress type. And finally, as for the whiff of dog upstairs, the carpets are cleaned thoroughly before each guest, however as a dog-friendly property, is it impossible to completely avoid this. We do advertise clearly that we are a dog-friendly property. We appreciate your 10/10 score for effort.
Property Owner
Reviewed by Stephen2.5★Sep 2023
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"We found our stay at the cottage to be very average."
The main concern we had was the cleanliness of the cottage- dirty floors, thick amounts of dust under chairs and tables, windows that dirty you can’t even see out, hairs in the bathroom. My dog found a old ball under the bed- so it was obvious that it had not been cleaned.
It was clear that the obvious had been cleaned on the top surface but the cottage needed a very deep clean and a maintenance update- we spent 10 minutes trying to fit the keys in the safe box!
We found the mattresses was very uncomfortable also, which made our sleep very disturbed.
The hot tub was a nice feature, but our towels became black from the dirt on the floor and the thick cobwebs in the room was a little of putting.
The cottage could have a lot of potential, because the location is perfect but for the price that we paid it needs a lot of work doing to be happy with the stay.
Thank you for taking the time to share your feedback.
We regret that you didn't reach out to us during your stay, so that we could have had the opportunity to address your concern at the time.
We are sorry to hear that your stay did not meet your expectations and we apologise for any inconvenience. We take great pride in the cleanliness and comfort of our property, as demonstrated by our numerous positive reviews and high scores for cleanliness. In regards to your comment about the property needing a maintenance update, Ty Conwy has been newly renovated throughout in 2023.
Thank you again for your feedback. We are pleased that you found the location to be perfect, and the hot tub to be a nice addition.
Property Owner
Reviewed by Lydia2.2★Aug 2023
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"Ty Conwy is a lovely house, with every home comfort."
Its spotless and nicely decorated. We were delighted with the generous welcome pack, which was very unexpected- thank you. The hot tub was great, and an added bonus. Along with the off road parking and its close proximity to the town, we couldn't have asked for more.
Thank you very much for this lovely feedback, we are really pleased you enjoyed the welcome pack and the hot tub, and had a great stay at Ty Conwy. Thank you.
Property Owner
Reviewed by Patricia5.0★Jun 2023
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