Awel Y Ddol

4 Customer Reviews

• "Lovely property great views, large garden dog proof would definitely book again"

  Reviewed by Peter5.0★Sep 2024

• "When we arrived at the Cottage we found the second toilet area closed off."

  We brought this up with yourselves and you contacted the owner and they brought the key and unlocked it. It obviously hadn't been used for sometime as it had not been cleaned and had cobwebs all around. We booked this cottage purely because it had two toilets as advertised on your site. This should be corrected for future holiday makers. The whole cottage needs some love and care, the cottage had not been cleaned at all. The cleaner had not cleaned the property before we arrived and had to come in the next day to clean the cottage, but they did not wash the floors in the kitchen/diner or in the bathroom or wash the bath out. We had already said that we had found toothpaste all on the shelf in the bathroom and there were cobwebs around the sink pedestal. The cloth on the table hadn't been wiped as we found ketchup marks on it. The fridges hadnt been cleaned as the one in the kitchen had an earwig in the door and was not wiped out properly and the one in the back utility room had not been wiped out and one shelf had been removed from the fridge and had cobwebs and was very dirty. The cupboards had cobwebs in the kitchen was in disarray. The plates and crockery was all over the place. The kick board on the base units were falling down. The extractor fan was really dirty which the cleaner did wipe but it did not work at all. We didn't even have a potatoe peeler but the owners very kindly brought one up for us. We were very disappointed with the cleanliness of the cottage and the electrical appliances had not been PAT tested this year they are out of date. I have another holiday booked with yourselves but I'm worried that we will have the same problems with our next cottage we have booked for next year. Do you not do send anyone to check on your cottages to see that they are in a good state of repair and fit for purpose.

  Reviewed by Judith1.6★Aug 2024

• "The cottage was large and comfortable kitchen well equipped it would have been ..."

  The cottage was large and comfortable kitchen well equipped it would have been nice to have condiments a welcome pack and some local information the travel directions given to us were poor we had trouble finding the cottage when i phoned sykes they promised to phone me back but did not we were actually on our way home and found the cottage by accident sykes no longer give written directions so they need to improve their email directions

  Reviewed by David4.4★Jun 2024

• "Very happy to gave moved af short notice to this holiday let however was not what we required Thjs was not it the fault of the owners whk accommodated us at very short notice."

  Nowhere to walk the dog from this property as no footpath outside either way. No ensuite for my elderly friend and no second double bed which we preferred. Sykes need to sort out the electricity at thd West Cottage properly and have better communication with customers. A full day on Sunday ruined and had to pack again at short notice. All we have is a refund of the difference between rental costs. Hardly good customer service. No follow up phone call made. Very disappointed with Sykes/Menai and would not recommend the company. A week spoiled

  Very happy to gave moved as short notice to this holiday let however was not what we required. Thjs was not it the fault of the owners who accommodated us at very short notice. Nowhere to walk the dog from this property as no footpath outside either way. No en-suite for my elderly friend and no second double bed which we preferred. Sykes need to sort out the electricity at the West Cottage properly and have better communication with customers. A full day on Sunday ruined and had to pack again at short notice. All we have is a refund of the difference between rental costs. Hardly good customer service. No follow up phone call made. Very disappointed with Sykes/Menai and would not recommend the company. A week spoiled. Property Owner

  Reviewed by Steve3.1★Jun 2024

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