Castle Mill

11 Customer Reviews

• "Lovely spacious cottage, in a beautiful setting."

  The cottage was well equipped and not far to walk to pubs, restaurants and shops.

  Reviewed by Fiona4.1★Sep 2024

• "A wonderful location, so close to the centre of Newport (yet with its own parking), and with all the lovely walks straight from the property."

  The previous feedback on this website had clearly been noticed, as the property was very clean, and milk, bread, butter and Welsh cakes were there as a welcome, which was lovely. We took our own drain mesh trap to catch hairs in the main shower (thank you to a previous reviewer who had warned us!). A couple of minor pointers: Firstly, we would have appreciated some clarity around the recycling. We saved all our paper, plastic, and glass and carried it down to Long Street car park (as in the property instructions on the wall by the microwave) but there was only a bottle bank there, so we had to put all the recyclables in the black bin sacks in the cottage, which seemed a huge pity. Secondly, some guidance about how much to run the dehumidifiers (night/day, how often) would have been helpful. We worked out how to empty them using the instruction manual on the shelf above the television, but some more guidance in the white folder would be useful. All in all though we had a great week and would be happy to choose this property again.

  Reviewed by Jenny4.4★Aug 2024

• "The property was lovely in a beautiful location but it was let down by cleanliness and general maintenance."

  When we first arrived we thought this is amazing until you looked a bit closer. There were cobwebs everywhere and they had been there for some time, especially on the velux windows which really stood out. The sink was stained brown, luckily there was some bleach cleaner which got it back to its original cream colour. The toilets were stained as well but we had no bleach left and felt we shouldn’t really be cleaning the place. Doing holiday cleans ourselves we realise that you may miss something when cleaning but these bits really stood out. We weren’t sure if we’d done the recycling and rubbish correctly as the bins outside weren’t marked for what was to go into them. Beds and pillows were comfortable, plenty of parking, the outside areas were lovely but again could do with a gardener to trim it back as it’s very overgrown, especially by the stream. The dehumidifiers we never found a problem with the noise but instructions on how to empty them would have made life easier for those that have never had to use them. Please don’t let the bits I’ve mentioned put you off booking as it was lovely but it would be better if the issues mention were sorted out.

  Reviewed by Peter3.4★Aug 2024

• "Lovely cottage beautiful setting."

  Dehumidifiers noisy and need emptying very often. Certain areas could do with a bit of TLC but none of this stopped us having a great time

  Reviewed by Malcolm3.8★Jun 2024

• "When we arrived at 4pm the house hadn't been cleaned, the beds not changed and towels were dirty."

  There were cobwebs everywhere and although cleaners may have prepared for guests, it's clear that the Mill hasn't had a thorough clean for months. The building itself has a damp gable-end wall (in the lounge), and dehumidifiers abound. There is an exhaust outlet for the boiler at head height on the outside wall - by the double doors which gives off noxious waste gases when in use, - making the rear patio unusable and the rear doors couldn't be opened onto the garden because of the gas outlet. The garden area around the rear patio was sodden and could be made dry by channeling the drainage from the hill into the old mill race. There were no welcome facilities and no washing-up liquid or dishwasher tablets. The emergency cleaners managed to get to the property soon after 4.30 and did a thorough job of rectifying the mistakes. They left us some basic items, but not the cleaning items mentioned above. The property would clearly benefit from a woodburner rather than a piano - Do not touch. Really disappointed, and although Sykes resolved the issues quickly, they have not been back in touch to talk through the impact that an unprepared, dirty property had on our holiday. The Mill could be a really special place to stay with just a few changes.

  Reviewed by Lynne2.5★Jun 2024

• "Car parking gets very muddy when raining."

  De-humidifiers have small reservoirs. Otherwise, great place, may well return.

  Reviewed by Peter5.0★Dec 2023

• "We had a lovely stay."

  The property is in a lovely located with beautiful views of the sea from the side of the property and kitchen window. The property was immaculately clean. The living room and kitchen were both functional and comfortable. The bedroom we're all clean, the beds were OK. I would not class them as comfy. There are mattress toppers on top to try and enhance the comfort, but the beds themselves could do with replacing. This is the only reason for a 4 star and not 5 star review. The drain in the shower get clogged and does not drain properly. This is clearly a long standing issue as the door frame in the bathroom has started to go rotten. If we could suggest one thing it would be the owner put some handsoap in the bathroom. I think we have been spoilt with every other property we have rented with sykes (10+) ad they usually have maybe a pint of milk and a few little started bits to help you on your way. At Castle Mill there was nothing and that is fine. We appreciate this is just an added bonus, but we would expect a bottle of handsoap. The first thing koat people do when travelling a long was is use the bathroom. This is literally rather only negative comments. The property is beautiful, the location is beautiful and there is everything you need on your doorstep, from cafes, a local butchers, spar shop and a lovely pub.

  Reviewed by Daniel4.1★Sep 2023

• "This is a wonderful property!"

  Tucked away but yet so close to town and the wonderful countryside and sea. The cottage is clean and well presented and we had a fabulous stay.

  Reviewed by Caroline5.0★Jun 2023

• "Great position."

  Wonderful views. Peaceful. Cigarette roll up on front step on arrival. Uncomfortable beds due to cheap mattresses. Average quality bed linen. Two pillows on double bed with no pillow case. Towels not great. No hand towel in kitchen. Only one tea towel. Dirty dishwasher.

  Reviewed by Michael3.8★Jun 2023

• "This is a lovely property which offers a wide range of activities nearby."

  We took advantage of the shops, pubs, places to walk, and the local market on Monday. The accommodation is well equipped and comfortable. The town is pleasant without being spoilt by overdeveloped tourism. Further afield we enjoyed the Gwaun valley and coastal walks.

  Reviewed by Richard4.4★May 2023

• "Truly loved staying in this "upside down" charming cottage."

  Kitchen very well stocked and very comfy beds. Would like to suggest a "grab rail" in the bathroom as bath side is quite high. Plenty of eateries with delicious food. Definitely hope to return.

  Reviewed by Soups5.0★Feb 2023

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