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If your booking can’t take place due to a COVID-19 lockdown in the UK or Ireland, you can request a change of date or choose to receive a full rental charges refund (subject to the T&Cs below).
Sustonica, the first global sustainability standard for holiday lets.
Our aim is to create lasting holiday memories and we intend to do so both responsibly and sustainably. To deliver on this we've set out a number of environmental and social pledges which help to focus our efforts; you can read more about them in our Impact Report.
This is why we've partnered with Sustonica, the first global certification for holiday lets, to support our owners to be more sustainable.
The Sustonica certification focuses on four key areas: energy conservation, water conservation, waste reduction and promoting inclusiveness. They are on a mission to become the most widely recognised sustainability standard for holiday rentals and a catalyst to reduce emissions of holiday lets and influence guests to reduce their own household consumption too.
Properties that display the Sustonica badge have successfully passed the criteria, which align with the UN Sustainable Development Goals and the Global Sustainable Tourism Council standards, and their owner has made a commitment to look after our planet as well as you.
If your booking can’t take place due to a COVID-19 lockdown in the UK or Ireland, you can request a change of date or choose to receive a full rental charges refund (subject to the T&Cs below).
Terms and conditions
If your booking can’t legally take place due to (i) a COVID-19 national lockdown in the UK or Ireland, or (ii) a COVID-19 local lockdown in the UK or Ireland, either where the property you’ve booked is based or where you (as the lead booker) live, or (iii) the number of people and/or households (as referred to on the customer information form that you completed ahead of your booking) attending it being in excess of those that are legally allowed to attend holiday lets in the area where the property is based, you can request a change of date (without the Sykes’ admin fee) at an Owner’s discretion or receive full rental charges refund from the Owner, for any booking that departs before 01/01/2023.
You will need to have filled in the customer information form before the relevant restriction is announced to take advantage of Book with Confidence. Owners may request any evidence that they reasonably require before making a refund. Sykes Holiday Cottages is not agreeing to pay or guarantee any refund from the Owner to you under this Book with Confidence.
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