Dolphin House

27 Customer Reviews

• "An excellent cottage which was clean, well equipped and in a great location to enjoy the many cafes, pubs, shops and attractions in beautiful Burford and the surrounding area."

  We enjoyed our stay and would recommend.

  Thank you so much for the fabulous feedback. We are glad you enjoyed your stay and happy that you would recommend the property. Kind Regards, Manor Cottages Property Owner

  Reviewed by Kathleen5.0★Sep 2024

• "The property was absolutely amazing and was a dream in every way possible."

  The living space with fireplace, kitchen, conservatory and bedrooms were all incredible - clean and welcoming. It was also in a great spot within Burford. At the top of the high street and near to all the shops, coffee bars and pubs but was peaceful and quiet at nightime. I would highly recommend this property to anyone thinking of visiting the area. The bonus for us is they accept pets so our dog thoroughly enjoyed it too.

  We are thrilled to hear that you had a lovely stay and that the property was a dream in every way. It sounds like you made the most of your time exploring what the area has to offer and we're happy that your dog enjoyed the break too! Kind Regards, Manor Cottages Property Owner

  Reviewed by James5.0★Sep 2024

• "Wonderful house situated in the heart of Burford."

  It was cosy, immaculately clean and beautifully furnished. Our only issue was the fact that the dogs pictured and in photos were not available for a cuddle

  Thank you for lovely review. We're delighted you enjoyed your stay at Dolphin House but sorry to hear that you missed cuddles with the dogs! We would love to welcome you again. Best wishes Manor Cottages Property Owner

  Reviewed by Charlotte4.7★Jun 2024

• "Low doorways were an issue for some party members."

  Parking arrangements could be clearer on the listing, they were clear in the property handbook. More mugs would be useful.

  Thank you for your feedback with regards to your recent stay at Dolphin House. We are sorry that there wasn't enough mugs for you, this was an oversight from the housekeepers as there is spare in the cellar. This has now been rectified. We shall also look at the parking arrangements we have available on the listing to make it more clear for future guests. We hope you managed to enjoy the local sites in Burford and the surrounding areas. Kind regards Manor Cottages. Property Owner

  Reviewed by Robert4.4★Apr 2024

• "Overall a great rental property with character, good facilities and excellent location."

  Only complaint is that it was short on mugs and glasses. Only 6 mugs and 8 water glasses meant constant washing up. Could also do with a teapot

  Thank you for your feedback and pleased to hear you had a lovely stay. We are sorry that there wasn't enough mugs and water glasses for you, this was an oversight from the housekeepers as there is spare in the cellar. This has now been rectified.There was a teapot at the property, so we shall look to replace. Best wishes Manor Cottages Property Owner

  Reviewed by Colin4.7★Mar 2024

• "A beautiful property with everything needed for a Christmas family get together."

  Decorations and tree were perfect. The only thing that would have enhanced the stay is having an extra set of keys. Sometimes, it's more convenient to come in through the front door and not have to go round the back to the key safe. We would have no hesitation in recommending Dolphin House.

  Reviewed by Carole5.0★Dec 2023

• "This is a wonderful house, spotlessly clean and comfortable."

  Very well equipped kitchen, loved having tea towels, dishwasher tablets and washing up liquid there for us. Also tea and coffee and a super welcome pack of goodies! Thank you! Information on website needs to be updated, we arrived at 4pm as per instructions and cleaning staff were expecting us at 5pm. Also the garage is available to use and there is space for two small cars which would have been worth knowing beforehand. Apart from these small issues it was perfect.

  Thank you for taking the time to provide this review. We're delighted you loved the house and found it to be so clean and well equipped. Thank you also for bringing to our attention the issue regarding check-in time which is confirmed as 4pm - our apologies for any misunderstanding. We would love to welcome you again. Best wishes Manor Cottages Property Owner

  Reviewed by Julia4.7★Nov 2023

• "Dolphin house is so well situated as a base for the surrounding area, and is in a lovely town."

  The furnishings, bedding, and kitchen equipment etc, are a very high standard, and the cottage was very comfortable. Being on the main high St of Burford, local shops were most convenient, and quite a few excellent pubs with good food.

  Thank you for your lovely feedback. We are so glad to hear that you enjoyed your time away and took full advantage of the beautiful Burford! We hope to welcome you again one day soon! Best wishes, Manor Cottages. Property Owner

  Reviewed by Linda5.0★Sep 2023

• "Very comfortable well equipped house."

  Great location. Do think the dining room chairs are a little low for the height of the table.

  Many thanks for sharing your feedback. We're very pleased to hear that you enjoyed your stay at Dolphin House. Best wishes, Manor Cottages Property Owner

  Reviewed by Jackie4.1★May 2023

• "We loved Dolphin House."

  We were a group of 8 (four couples) who gathered for 5 days over New Years. We were without cars, so the location in Burford was unbeatable -- we could walk to myriad restaurants, stores, and local scenery. The house is in terrific shape, is beautifully decorated and maintained, and provides a very pleasant stay. The kitchen is well equipped for cooking -- though there were a few additional items we would have appreciated, such as a drip coffee maker (there is a Nespresso for making one cup at a time), and many supplies were extremely limited in quantity (dishwasher detergent, bin and recycle bags), which required us to purchase more. While a number of reviews mention street noise, we really didn't notice! Skyes was reasonably good (particularly over the holiday) about responding to a few maintenance issues -- the front door lock was sufficiently sticky that there was one night we couldn't get into the house, they offered a small refund for a non-working fireplace, etc.

  Thank you for your feedback. We are pleased that your group enjoyed your New Year's celebrations and stay at Dolphin House. We agree, the location is so convenient and Burford is a bustling town. We will pass on your comments regarding the coffee making facilities and the front door. We do only provide an initial supply of sundries for use in the property. We hope we can welcome you back again in the future. Best wishes Manor Cottages Property Owner

  Reviewed by Oscar4.7★Dec 2022

• "A beautiful house very comfortable and well equipped."

  In a great location . Thanks for a great stay

  Reviewed by Janet5.0★Nov 2022

• "Great property & great location."

  The house had everything we needed, including towels, kitchen appliances & board games. The house was very cosy & a great size. The conservatory part was a little dirty, however the rest of the house was very clean. The front door is very stiff so would have been helpful to know the trick to get in. However, overall lovely house & would stay again! Thank you

  Thank you for providing this feedback. We're so glad you loved the property and location. Thank you for bringing to our attention the issue with the front door which we have noted. We hope to welcome you again. Manor Cottages Property Owner

  Reviewed by Joely4.4★Oct 2022

• "Fabulous house in a wonderful town."

  Bedrooms are spacious and comfortable. The house has everything you need and more. Perfect for a family with 2 grown up girls.There are 3 bathrooms all are super. Walks from the house are delightful Pubs in the town and surrounding areas are very welcoming with great beers,wines and food

  What a lovely review! We're delighted that you and your family enjoyed your stay at Dolphin House and made the most of the surrounding amenities. We hope to welcome you again. Property Owner

  Reviewed by Sarah5.0★Sep 2022

• "Wonderful stay - thank you"

  Thank you for your lovely feedback regarding Dolphin House. It's great to hear your enjoyed your stay and hopefully you took in some of the local sites Burford has to offer. Manor Cottages Property Owner

  Reviewed by Stephen5.0★Aug 2022

• "Beautiful cottage in a great position."

  We all felt that the in and out times were unfortunate and certainly differed from other companies we have used. There was no ‘welcome pack’ so the note saying there would be one should have been removed. There was a distinct smell of drains which unfortunately prevented us from using the conservatory. Expecting guests to strip their beds is going a little too far, however despite these negative details we all felt we would return.

  Thank you for taking the time to leave a constructive feedback. We are delighted you enjoyed your stay. Regarding the conservatory smell, its been dealt with right after your departure, We ask a local provider to put the welcome pack, we went back to them and they misplaced it. With the check in & out times, we are working hard to try and guarantee earlier check in without compromising the cleaning. We hope to welcome you again soon. Manor cottages Property Owner

  Reviewed by Jane4.1★May 2022

• "Dolphin House is a beautiful property all finished to a very high standard."

  The cottage has ample space and the photos don’t do it justice in that sense - it fits a group of 8 very comfortably. They provided lovely welcoming touches such as a fresh cake from a local bakery, milk and coffee. The location is amazing, right in the centre of Burford access to all the shops and restaurants on your doorstep. We loved our stay and are very much looking forward to returning.

  Thank you for your feedback with regards to your stay at Dolphin House. It's always lovely to hear how much a guest has enjoyed their stay and we hope to welcome you back again in the future. Property Owner

  Reviewed by Louise5.0★Feb 2022

• "Lovely house, beautifully designed, cared for and presented, great location; made just the right environment for a family get-together."

  Thank you for choosing Dolphin House for your family get-together! You're always welcome to return! Property Owner

  Reviewed by Klaus5.0★Oct 2021

• "Not really."

  As it is located on the main road it is very noisy but that is not unexpected. On the other hand, at the time of a fuel shortage it was handy being that close to the High Street. Just one thing: It is a bit ridiculous not being able to find the cutlery!

  Apologies, the cutlery is a little difficult to find. More and more modern kitchens have the drawer within a drawer for cutlery to maximise use of space. We're pleased to hear that you were perfectly situated and had the opportunity to enjoy the lovely local area. Property Owner

  Reviewed by Ian3.1★Sep 2021

• "What a surprise."

  The photos do not do this house justice. It was such a beautiful home to come back to after a day of walking and wandering along the high St. Only downside is the traffic noise that is there all the hours of day and night.

  We're so happy to hear that Dolphin House exceeded your expectations. Hopefully, the traffic did not impact your stay and you were still able to enjoy your time at this beautiful property. Property Owner

  Reviewed by Sarah5.0★Sep 2021

• "Dolphin House was a super comfortable home from home."

  Tastefully furnished, well equipped. Burford is beautiful. We would very likely stay here again.

  We're so pleased that you felt at home at Dolphin House! You're always welcome to come back to Burford and stay with us again! Property Owner

  Reviewed by Brad5.0★Jul 2021

• "We had a wonderful week at Dolphin Cottage, we all loved it and wouldn’t hesitate on returning in the future."

  Thank you! We'd love to welcome you back to Burford again in the future! Property Owner

  Reviewed by Louise5.0★Jul 2021

• "In many respects the property has met our expectations."

  However, a number of problems needed attention, which meant it was not been all we wished for or might reasonably have expected. On arrival there was an offensive drain smell from one of the 1st floor bathrooms. We found there was no coffee pot or teapot provided. Action from the management company remedied these problems the following day. First one, then both ovens ceased to operate between the third and fifth days of our stay. After a visit from an engineer arranged by the management company we had one oven which intermittently worked and then stopped altogether. This affected our ability to cater as we had planned. On the fourth day of our stay the kitchen tap unit came apart, leaking water when used and requiring a plumber to visit and repair it. I do not think it it reasonable to have encountered so many separate problems in a property marketed at this price point and by a company of your reputation. These issues were raised with Sykes in emails on 15th June and 22nd June. No reply has been received as of 1st July

  We apologise for the issues you experienced during your stay at Dolphin House. At every changeover we attempt to check and repair any issues to avoid maintenance visits during a guest’s time on holiday. Unfortunately we were not aware of the issues prior to your stay but feel we acted quickly and to the best of our ability.The problem with the ovens was particularly unfortunate as the ovens are less than two years old and the Neff engineer subsequently confirmed the fault encountered was very unusual. Apologies that you didn’t hear back from us on the emails sent on the 15th and 22nd June, but for some reason we never appeared to have received them. We hope the subsequent contact with the management team has explained the situation to your satisfaction. Manor Cottages Property Owner

  Reviewed by Gregory3.8★Jun 2021

• "The communication from you regarding the booking made everything really easy."

  Everything in the cottage was beautiful and the homemade cake was a lovely touch We couldn’t fault anything and everyone raved about the decor and the comfortable beds We loved it all and will use your company again for sure

  Thank you for leaving your comments on Dolphin House, we glad you loveed in and we would love to welcome you back to one of our Cottages in the future. Property Owner

  Reviewed by Lorraine5.0★May 2021

• "We have now had several holidays with Sykes and they are now my first port of call for holiday cottages."

  How we were contacted and dealt with during lockdown was exceptional and they made everything very easy. The cottage was superb - beautifully appointed and we all had a much needed break away from life's stresses. We cook a lot on holiday and the kitchen was very well equipped. All in all superb. Thank you x

  Thank you for taking the time to leave your comments they are very much appreciated. We are glad you enjoyed your much needed break. We hope we will be welcoming you back to one of our cottages very soon. Property Owner

  Reviewed by Vicki5.0★Oct 2020

• "We had a lovely time in Dolphin House."

  It was the perfect house for our family and the facilities were of excellent quality. We booked it relatively late and it actually wasn't my first choice but how glad I am that we did. I would return without hesitation.

  We're so pleased you loved your stay at Dolphin House..it a super cottage and great for exploring the surrounding towns and villages from. we hope to welcome you back soon. Property Owner

  Reviewed by Pamela5.0★Aug 2020

• "We loved the cottage."

  It is very well equipped, nicely furnished and in a great location.

  Thank you for your lovely comments, we're glad you enjoyed your stay in Dolphin Cottage Property Owner

  Reviewed by John5.0★Jan 2020

• "Perfect house in a perfect location."

  Was very well stocked with everything we needed so much so that we even managed to cook and serve a full Christmas diner here. The house was beautifully decorated for Christmas too. Lots of lovely homely touches throughout the house, felt more like a home than a holiday let. Top quality property.

  Reviewed by Amanda5.0★Dec 2019

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