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"On arrival property smelt foisty and damp, almost no welcome pack, no starter fire pack, very few coat hangers, none in double room on first floor."
Nobody could sleep on that bedrooms mattress because you slumped onto base and offered no support. Walking to hot tub meant walking through mud as was walking back to house. Easily solved by putting a path in? Otherwise great location, good size bedrooms, nice living area and an enjoyable stay and we would rebook just sort out the above and it would make all the feedback excellent.
Reviewed by Robert3.4★Nov 2024
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"Lovely property with a great view (despite the petrol station!"
) and fantastic location, easy walk down a lane opposite the house to the railway, castle and town centre. For the price we felt there were quite a number of basics missing which would have made the stay perfect... not enough toilet rolls, hand soap provided but no toiletries (not even shower gel) in any of the bathrooms, nor any storage to keep your own toiletries etc either by the free standing sinks or in the showers. Bedrooms also lacked storage space. No dishwasher tablets. Also the directions are not accurate. You are told to drive to Henwalia, a tiny road, when the property is on South Road right opposite the petrol station, which isn't mentioned and is the obvious landmark!
Reviewed by Stephen4.4★Aug 2024
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"The property is well maintained and smart."
The flat was clean except the stairs from the door leading to the living area.
Bathroom mats might be useful to have.
The hot tub wasn't inviting.and also we didn't know where the light switch was. Tenants on the floor below us said that the light was on overnight, but we hadn't even gone into the hot tub area leave alone use it.
Reviewed by Swati3.4★Jun 2024
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"The apartment was lovely and the view from the top window was beautiful ."
Very accurate description on the site. Perfect place to stay. The kitchen could do with some extra mugs and a couple of serving dishes. We had to call maintenance for lounge tv, and the guy was amazing and turned up very quickly. The gate to the hot tub may have been better placed on the fence panel nearest the path to avoid the mud.
Reviewed by Julie5.0★Mar 2024
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"We all really enjoyed our stay in this property."
Very nice apartment, bedrooms very spacious and the bathrooms are modern. The kitchen and living space is huge and makes a great place to hang out. It had all the necessary things to make food.
I would introduce another bin in the kitchen for recycling.
There's a cafeteria to make fresh coffee aswell. Thanks for a great apartment
Thanks Robert,
It's nice to hear you had a enjoyable stay and the apartment was well looked after and appreciated!
Take care
KR
EB
Property Owner
Reviewed by Robert4.7★Sep 2023
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"The house was lovely and in an excellent position to walk into town."
We had a couple of minor issues which I reported. I look after any holiday home as if it were my own. The issues involved water and I didnt want damage being caused to the owners home. We agreed for maintenance to come and fix the issue. Maintenance came, bought no tools etc and asked to come back the next day. I spoke on three separate occasions to the holiday company and explained I was uncomfortable someone coming into the property if we were out. Out of three full days holiday, these were interrupted by us having to stay in for the work men and phone calls. I felt no one from the holiday company were listening. When I arrived home I emailed the holiday company with my feelings. I received a cold reply stating this paragraph and that paragraph. When I emailed again saying I felt my main points of my email had not been answered.....I have not received a reply!
This has no reflection on the owner. The house is beautiful.
Hi Julie,
Thanks for your feedback and apologies for the inconveniences with rectifying the issue.
i was aware maintenance was called to a minor issue and had to return with some materials.
Hopefully it didn’t disturb you to much.
KR
EB
Property Owner
Reviewed by Julie5.0★Jul 2023
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"Stayed for 2 night with my friends for me and my sister 50th birthday we had a ..."
Stayed for 2 night with my friends for me and my sister 50th birthday we had a great time highly recommend it’s got everything you need and it’s 5mins to the town and tesco and McDonald’s are 5 mins the other way
Hi Christine,
Thanks for leaving a review.
Really glad to hear you all had an enjoyable birthday celebration! hopefully you visit again some time!
Kr
EB
Property Owner
Reviewed by Christine5.0★Jun 2023
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"Great property and location, couple of maintenance issues left by previous guests but after a call to Simon in the office a maintenance man was on site fixing them within 20 minutes."
Only one thing i would do for dogs or young children is put a gate both sides so they can use outside without getting out onto the main road, couple of hundred quid to make safety much better
Hi Neil,
Thanks for your constructive feedback, we’ll look into these points and see what can be done.
Thanks again
KR
EB
Property Owner
Reviewed by Neil4.7★May 2023
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"This was a stunning place to stay for a few nights to visit snowdonia."
The rooms were very spacious and the decoration was stunning throughout. It’s very close to local amenities and the town and only a 15 minute drive to snowdonia parking. Some minor negatives, water pressure dropped when everyone was trying to use the showers (to be expected given there are 4 bathrooms…), there was limited toilet paper (one roll per bathroom and no spares), washing up liquid and bin bags so we had to buy our own very minor but overall a very nice place to stay and i would highly recommend
Hi Ryan,
Thanks for your positive feedback, hopefully you had a successful summit day!
Hopefully we can welcome you back in the near future.
KR
EV
Property Owner
Reviewed by Ryan4.7★May 2023
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"Beautiful property, loved every minute of it, log burner is a wow factor, especially since it rained lots!"
Would recommend the property! Love it family of 6 all adults and our small dog!
Downside: there was a smell of drains for a couple of days this passed and then another smell which was disturbing, not sure where it was coming from.
I would suggest a mop etc be at the property so we can mop the floor etc.
Reviewed by Lynn4.7★Dec 2022
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"Wow, this property was everything we could of hoped for."
We stayed at the penthouse for a 50th birthday celebration and had a wonderful time. It was luxurious, clean, beds were huge and the hot tub was just what we needed after a walk up Snowdon, the views from the apartment where lovely. We had everything we could have needed and the log burner was a bonus. The host was fab, great communication and gave us recommendations of places to eat. I would highly recommend this property, thank you for a wonderful stay.
Thank you Anwen, really glad you had a lovely trip!
Property Owner
Reviewed by Anwen5.0★Nov 2022
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"Location, cleanliness, comfort and facilities are first rate and when we reported a fault with one of the bedroom showers it was fixed the next day."
For the high standard of the Penthouse we were really surprised it did not have a cafetière especially as past customers had previously left the same comment.
This is a minor issue and would not hesitate to book it again.
Hi Trevor,
Thanks for your positive feed back,
we’ve taken on board what you mentioned about the cafeteria and we’ve now ordered some ready to be delivered!
Thanks
Eddold e
Property Owner
Reviewed by Trevor5.0★Oct 2022
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"Beautiful property."
Very modern with a historic twist with the back wall of the property.
Very spacious and clean
We will definitely stay again
Reviewed by Tanya5.0★Sep 2022
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"Lovely property."
It was perfect for us (4 couples) Very clean, bright and light. Great open plan kitchen/dining area/living room makes it very social. Property is in great location. Walking distance into Caenarfon (advise pre-booking for any restaurants) and easy access to Llanberis for walking up Snowdon (very busy) as well as the rest of North Wales. We would be very happy to return.
Reviewed by Gill5.0★Sep 2022
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"Excellent accommodation, finished to a high standard, not sure the pictures really do it justice."
Location is perfect for visits to the castle and highland railway.
The kitchen was well equipped but I also agree that it would have been nice to have a coffee machine and some oven dishes would also be a good addition.
Would happily stay there again, thanks.
Reviewed by Robin5.0★Aug 2022
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"Very happy with the cottage little request in future hot tub time later would be nice, little toiletries would be nice post code doesn't take u directly to the house."
Fan would have been nice.
Overall we really loved the decorations comfortably spent 2 nights definitely will come beck again
Reviewed by Momtaj5.0★Aug 2022
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"A beautiful property, really enjoyed our stay and would book again… a few minor points for the owner would be."
1: Bathrobes or Bathsheets for when using the hot tub
2: An airer for drying towels
3: There was no wood, fire lighters or even matches for the log burner
Again these are minor points and did not detract from how much we enjoyed our stay.
Reviewed by Keith5.0★Aug 2022
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"The place is great."
The only con as previously mentioned in other reviews is lack of little things that makes the place feel real home and comfi. There are no hangers anywhere in the home for jackets and towels. No place to put your toiletries in the bedrooms or the bathrooms. Other great place.
Reviewed by Irit4.7★Jul 2022
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"Coffee maker of some description would have been appreciated maybe that’s just an American perspective but I think not."
Other than that and a slow clothes dryer (4 hours?) no real issues.
Enjoyed the balconies found the extension balconies especially cool.
Might want to add few more pictures or wall art just to break up the austere whiteness
Nice stay
Reviewed by Paul4.7★Jun 2022
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"The owner has provided everything to a truly high standard and has to be commended."
An excellent property situated centrally and is highly rated by all of my family. Again all credit to the owner.
Reviewed by Alan5.0★May 2022
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"Great location and very nice apartment which easily housed 8 of us comfortably."
The rooms, living room, and bathrooms were spot on. Couldn't of asked for a better place to stay! Also walking distance to the castle and only 20-30 minutes from major outdoor attractions/destinations.
Reviewed by Daniel5.0★Apr 2022
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"Lovely house just bit disappointed, a few essential items were missing."
These could easily be remedied
There was no toilet paper, there was no soap!!!
The TVs only worked with BBC channel
There was no coat hangers in the wardrobes
And the bed sheets were not ironed, so badly creased
there was no information at the house regarding WIFI or bin collection
Reviewed by Sarah4.1★Apr 2022
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