Halcyon Cove

40 Customer Reviews

• "Lovely location and a spacious, well laid out property let down by lack of maintenance."

  Patio area needs refreshing ( large weeds growing between slabs - ironic as when we arrived, one of the garden team was sitting outside our bedroom window where the weeds were. He could have removed them in a few mins! All patio doors were faulty. Both bedroom ones were stuff, rusty and filthy in door jams making each second door stiff and noisy to open/close. Main bifolds could not be opened, only first 2. When I went to unlock the bifold, the lock handle broke off. This was reported at the time). The utility room was a welcome facility but a clothes airer would be a good idea as there is nowhere to hang washing - not everything can go in the tumble dryer. We enjoyed our holiday despite these points and will return to Carbis Bay, but it won't be at this apartment. For the price, we have stayed in better in the same area of Carbis.

  Reviewed by Graham2.2★Sep 2024

• "The location and facilities of the apartment were fantastic."

  However the apartment could benefit from a really good clean both inside and on the patio slabs. The windows and doors also really need a service to make them function smoothly. Personally for us we found the sofas and double bed a bit uncomfortable, but this is just down to our personal preference.

  Thank you for your feedback. We shall look into the points you have raised for future improvements. We hope to have the opportunity to welcome you back again in the near future. Kind regards Carbis Bay Holidays Team. Property Owner

  Reviewed by Paul3.1★Aug 2024

• "We loved our stay here, the apartment has everything you could need and Carbis Bay is beautiful."

  The only thing I’d change is better blinds in the bedrooms that block out more of the sunlight. I’d definitely come back to this apartment in future.

  Thank you for your feedback, we are glad to hear you had a lovely stay, we will be sure to pass your suggestions onto the owner for their consideration. We hope to welcome you back to Carbis Bay Holidays again in the future. Kind regards The Carbis Bay Holidays Team. Property Owner

  Reviewed by Sarah5.0★Jul 2023

• "Door handle to living room patio door snapped off when trying to open door."

  Door handle was very loose and flimsy. Everything else was ok. Was unaware that carbis holidays were the property managers could not find any helpline.

  Reviewed by Graham3.4★Jun 2023

• "Overall we really enjoyed our stay at Halcyon."

  The location is great being right by the train station which helps to get in and out of St Ives if you don’t fancy the walk. Being close to Carbis Bay Hotel, the restaurants and the beach is great, the view from the property is amazing directly out to the sea and over to Godrevy Beach. We would definitely come back. However, there are improvements that can be made by the management team… first of all we went at the end of February, it was still very cold, yet the heating hadn’t been on and it was very cold in the apartment, it took 24 hours for it to heat up. Secondly, there was sand under the rug in the lounge, and the sinks were dirty, the apartment clearly hadn’t been cleaned and prepared properly. And lastly there was no welcome pack, loo roll or basic amenities upon arrival which was just poor. These can all be solved with a little more care and attention to detail, but it doesn’t leave a good impression that you look after the properties properly.

  Thank you for your feedback. We are thrilled that you loved the position of the property and the views. We were sorry to hear that you found a couple of issues, but are pleased that we were able to attend and resolve the areas that were reported to us during your stay. We would always like the opportunity to rectify any points so please contact one of the local team on 01736 630015 and we will be able to assist straight away. Thank you again for your comments and we hope to welcome you back in the future. Kinds Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Stephen3.8★Feb 2023

• "Our stay at Halcyon Cove has been perfect."

  The apartment was very clean, bright and spacious. It was lovely to arrive to milk and juice in the fridge and a packet of biscuits along with a welcome pack. Very thoughtful. The views are amazing and it was lovely to sit on the terrace and watch the boats go by, as well as searching for dolphins. Halcyon cove is about a 3 minute walk to the train station which is about a 4 minute ride into St Ives. It’s is also perfectly situated to use as a base to see visit many of the beautiful areas around south Cornwall. We particularly loved, Godrevy, where we saw loads of seals on the beach, The Minack Theatre, and Kynance Cove. Porthmoer beach cafe does the best breakfast ever and is a perfect spot to sit and watch the surfers. If I had to pick any faults with my stay it would be that I found the bed very hard and the invisible glass table caught me out (thankfully it is made of toughed glass) so we had to move it. That said, it would not put me off returning to this beautiful apartment and we are already looking at booking again next year.

  Thank you so much for taking the time to leave us feedback and comments following your stay at Halcyon Cove. We are thrilled to hear you had a perfect stay and would like book again next year. We are sorry you have found one bed in the property too hard. Unfortunately the firmness of mattresses is difficult to get right for everyone as this is very much down to personal preference. We thank you again for your lovely feedback and are looking forward to welcome you back in the future. With Kind Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Sarah4.7★Oct 2022

• "Lovely apartment, well fitted out."

  The only downside was there was no recycling facilities onsite. The home guide advised it was at a local leisure centre but there were only commercial bins when we got there so had to drive around to get rid of it

  Thank you so much for taking the time to leave us your feedback. We are pleased to hear you liked the apartment. We are sorry that you were not able to recycle your waste at the local leisure center and thank you for bringing this to our attention as we were not aware they are only taking commercial waste now. We will update the information in the Quick Start Guide in the property and look into offering guests other recycling options on- or offsite. We hope to get the opportunity to welcome you back in the future. With Kind Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Scott4.1★Sep 2022

• "We absolutely loved Halcyon cove."

  There were however just a couple of points we would like to mention. The mattress (king size) was very hard and uncomfortable. I appreciate a firm mattress myself, but it was actually a little uncomfortable it was so hard. We found a lot of hairs (blonde - none of us are blonde!), mostly in the living area around the sofa and around the rug. I'm unsure if the sofa/rug was hoovered but this wasn't great. The high chair had not been cleaned and was full of dried up food so we had to clean it before putting our baby in it. The only other thing was the advert stated Sky was in the bedrooms but we could not get sky in the king bedroom at all. We had to re-tune the TV and managed to get free view channels as they were not working either on arrival. Despite the above, for a 2 week holiday it was wonderful and we would give the property 4.5/5. We absolutely loved the open plan living, utility room and just the amount of space we had was wonderful.

  Thank you for your feedback, we are very pleased you loved the property. We are saddened to hear that some of the areas were not up to standard for you, we have passed these on to the correct departments to ensure that these areas are looked into. Thank you again for your comments and we look forward to the opportunity to welcome you back in the future. Kinds Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Sophie4.1★Sep 2022

• "Absolutely lovely apartment."

  Very clean and very well equipped. Superb views and stunning location. We had a fantastic time staying in this apartment. The only thing and its probably more of a local council issue was the lack of recycling bins/points at or near the apartment. Even the Tesco Superstore nearby had no facility to recycle which was a shame as we had quite alot of recycling that we had to put in the single bin at the property. We seen other properties nearby seemed to have recycling put outside with bins but there seemed no facilities to do this at the apartment. If there was a possibility to have two bins per property, one being for recycling this wouid be great. This aside we would have no hesitation in staying at this beautiful apartment again. It really was a truely lovely stay. Thanks for a great holiday ! Nick and Siobhan

  Dear Nick & Siobhan Thank you for your great feedback. We are delighted to hear you had a truely lovely stay! Halcyon Cove is a fantastic apartment. The property does not have recycling facilities, however, there are nearby recycling points in St Ives and St Erth. We do hope to welcome you back soon! Best Regards The Carbis Bay Holidays Team Property Owner

  Reviewed by Siobhan5.0★Jul 2022

• "We had a lovely weeks stay."

  The accommodation is beautiful and perfectly located. Was very clean, no complaints whatsoever. Would definitely return and recommend. Thanks for an amazing break.

  Thank you for your wonderful feedback. We are delighted to hear you had a lovely weeks stay. We hope to welcome you back to Halcyon Cove soon! Kindest Regards The Carbis Bay Holidays Team Property Owner

  Reviewed by Liam5.0★Jun 2022

• "I'm not going to lie there were some issues when we first arrived, the main one was the missing sofa."

  So we called the agents and they sent the 'A Team' round and within 1 hour everything was resolved. In my opinion its not how you make mistakes it's how you resolve them and the team were amazing. Minor things: The balcony views are stunning but it can be a bit cold/windy out there as it is shaded. Wifi/phone signal was not great luckily I took a WiFi extender and as there are only doors in the bedrooms on the ground floor we couldnt open them to cool down due to security on a night. All that said book this apartment it's luxurious and has a good degree of privacy even on the balcony. We really enjoyed our holiday and with Carbis and the train to St ives on our door step it was very convenient. The coastal path to St ives was also a great scenic walk. We will definitely book again in the future.

  Dear Mr Johnson, thank you for your Feedback following your recent stay at Halcyon cove. Firstly, may I apologies for the issues you experienced when you arrived at the property but I’m very pleased that the “A Team” was able to sort these for you. Thank you also for your additional comments we will look into resolving these. We are so pleased to hear you found the apartment to be luxurious and appreciated it’s location within Carbis Bay. We hope to have the opportunity to welcome you back again in the future. Kind regards, the Carbis Bay Holidays Team. Property Owner

  Reviewed by Chris5.0★Jun 2022

• "Don’t enjoy the early check out !"

  Dear Mr Fouracre, We appreciate you taking the time to submit your feedback. The arrival and departure time is up for review but we felt that it gave our housekeepers the best opportunity in making sure the properties were 'covid safe' during the pandemic, but please be assured, we are listening to our guest feedback and constantly reviewing the times. We hope to welcome you back in the near future. Kind Regards, Owner Relations, Carbis Bay Holidays Property Owner

  Reviewed by Michael4.7★Oct 2021

• "We were very disappointed with the cleanliness of the bathrooms, bedroom surfaces and kitchen utensils."

  The sofa is grubby and the arms upholstery is very tired. On departure when we stripped the beds one of the single beds mattress protector was very unpleasant. Although we tried to call both carbis and Sykes offices to report these issues the phones continually cut us off. We had to go to the office on the first morning of our holiday to report these issues but do not think they were resolved satisfactorily. The Welcome cream tea no longer exists and a voucher for £4 to spend in St Ives as it’s alternative is not in our opinion an equivalent option for 4 people. As we had previously stayed in this apartment we were aware of the day guest passes for the Spa at the Carbis Bay Hotel that were offered to guests in this apartment. We found the voucher readily available again in the Information folder so were very surprised to find that it is no longer applicable. There was no assistance nor compromise over this issue which we find to be gross misrepresentation. We were only told that it was the housekeeper’s fault for not removing it. As you can imagine we do not think that the level of service is up to our expectations based on the previous visit nor is relative to the cost charged. We feel further consideration of these issues is required.

  Thank you very much for your feedback, we are very sorry for the issues you encountered during your stay. The cleaning items you have mentioned have been forwarded to the housekeeper to ensure they are rectified and special attention are paid to. In reference to the cream tea, I am afraid that due to Covid-19 we cannot have the normal 165 cream teas delivered to the office for collection as it creates too much cross contact and therefore we had to find another way to work round the issue. With Ferrells bakery sadly closing, we will now be providing biscuits for arrivals instead going forward. The Spa Passes are renewed annually with Carbis Bay Hotel, however I am afraid that Carbis Bay Hotel wish to be more exculsive and have therefore said owners cannot renew their memberships for properties which is why we have not been able to extend them. We hope you had a wonderful time with your family and a well earnt rest, Kind regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Heidi2.2★Oct 2021

• "Great location and ideal apartment for us."

  The laundry come drying room was ideal as we had a wet start to the week. I would certainly recommend to anyone heading for St Ives and carbis bay.

  Reviewed by David5.0★Oct 2021

• "Great apartment, especially with a laundry/drying room as we had a wet start to our week."

  Ideal location for both driving and the train to St Ives. We had a good restful break and would love to come/visit here again. Cheers!

  D & VOct 2021

• "The apartment was not very clean and we did not have any tumbler glasses, we had ..."

  The apartment was not very clean and we did not have any tumbler glasses, we had 3 mis matched wine glasses and had to ask for some Champagne glasses, I was worried about the extractor fan in the en suite bathroom, it was full of fluff and dust, the cooker extractor was filthy, I have taken some photos and will send them to you

  Dear Mrs Young, Firstly, we would like to thank you for taking the time to submit your feedback. We are sorry to hear that you found mismatched glasses in the property; as soon as your brought this to our attention, we followed up on the delivery of the new ones, in which were delivered to you as soon as we had them. In regard to the extractors; due to your early check in request due to your train times, the housekeeper was unable to check the property following the cleaners departure. The priority on this occasion was to allow you early entry as they didn't want to cause any inconvenience. Had the housekeeper had more time, we hope they would have been able to rectify these issues before your arrival. We sincerely hope you enjoyed your stay and hope to invite you back in the future. Kind Regards, Owner Relations Team, Carbis Bay Holidays Property Owner

  Reviewed by Susan2.5★Sep 2021

• "Amazing apartment but no recycling facilities"

  Dear Ms Farmer, Firstly, we would like to thank you for taking the time to submit your feedback. Unfortunately, we are very limited on recycling facilities and the nearest public recycling is located in St Erth. We hope to invite you back in the future. Kind Regards, Owner Relations Team, Carbis Bay Holidays Property Owner

  Reviewed by Tracie4.7★Sep 2021

• "A beautiful holiday apartment, spacious, comfortable, clean, really well appointed and wonderful views."

  We really enjoyed our stay and although it was more expensive than an equivalent holiday in France or Spain, we though it a really lovely place. So much so that we looked at booking the same week for next summer, only to discover that it would cost an extra £800, which even in the present climate does not feel justifiable.

  Dear Ms Whittaker, Firstly, we would like to thank you for taking the time to submit your feedback. Sounds like you thoroughly enjoyed your stay and we hope to invite you back in the future. There has been a huge demand for staycations this year and for 2022, which has increased prices in line with other letting agencies throughout the country. Prices also vary in line with the way school holiday weeks fall, and are also subject to annual price reviews. We would like to reassure you that the prices for 2022 are all monitored very closely and priced with seasonal variance and demand to establish the right balance. Kind Regards, Owner Relations Team, Carbis Bay Holidays Property Owner

  Reviewed by Debbie5.0★Aug 2021

• "We had a wonderful week here, very lucky with the weather."

  The apartment was beautifully appointed – wonderful views and a very comfortable place to stay. An oasis of calm after a difficult year. Thank you.

  P, N & AAug 2021

• "The location and apartment were absolutely fantastic!"

  This apartment was just a couple of mins walk to the train station to St Ives and 5mins from the beach (downhill....a bit longer uphill!). I honestly don't think it could have been more perfectly located. The bedrooms were great if you had young children as you can leave the doors open to hear them. The balcony opened to a fantastic view of the ocean and lighthouse, that I wasn't expecting and was far bigger than I thought. I loved that this apartment had everything that we needed in terms of things for the kitchen; lots of glasses, cups, plates and cooking utensils, pots and pans. The child cot was very good quality, sturdy and better than our one at home. Some minor suggestions (feel free not to publish) - perhaps move the sofa a bit closer to the TV to give more room in the kitchen area, which could get a bit tight - let people know you have plastic cups and plates for kids - a big plus to not have to bring them All in all we loved this stay. Feel free to edit and use the above feedback.

  Dear Ms King, Thank you for taking the time to submit your feedback on your recent stay at Halcyon Cove. Sounds like you thoroughly enjoyed your stay and we hope to invite you back in the future. Kind Regards, Owner Relations Team, Carbis Bay Holidays Property Owner

  Reviewed by Katrina5.0★Jul 2021

• "Had a fantastic week 2 - 9th October 2020."

  What a year to remember, but in all the chaos of Covid-19 we had a wonderful week here. It made you forget it all, well, within reason! Carbis Bay and the whole area is beautiful. Loved waking up to the view. We had good weather, at times windy but didn't have the rain the rest of the country had. Lovely apartment, well furnished and comfortable. Would definitely book again. Worth a visit is Godrevy Lighthouse and seeing the seals and St Ives. Hopefully be back next year!

  A, J, T, MOct 2020

• "Had a lovely stay in this beautiful apartment, will miss the amazing view when we go home."

  Always love staying in Carbis Bay and walking into St Ives, never been in the Carbis Bay hotel spa before though which was very enjoyable and a nice lunch in the conservatory after.

  P & SSep 2019

• "We had a wonderful stay - so lucky with the weather - beautiful all week."

  The apartment had everything we could possibly need and to wake up to sunshine and that view every morning was brilliant.

  T & HSep 2019

• "What fabulous views!"

  We saw dolphins! Wonderful apartment and very practical with a large utility and outdoor space. Talay Thai in St Ives was our favourite place to eat and Becks fish and chips is always good for a delicious quick supper. Will be back again next year.

  Aug 2019

• "We've had a really lovely stay."

  Impressed bgy the standard of decor and amenities in the property and also the cleanliness on arrival. And we enjoyed the cream tea! This is a lovely location especially in such close proximity to Carbis Bay itself. Our daughter (who turned 4 whilst we were here) loved walking down there every day! Also ideal for getting the train into st ives. We hope to return soon!

  TestimonialMay 2018

• "We have been coming to Carbus Bay for many years so are sold the area but having stayed in numerous apartments rate this as one of the best if not the best!"

  Fantastic furnishing and decor, really comfortable in fact it will be hard to leave. With its amazing outside space and views we look forward to returning in hopefully better weather. Thank you! Rick and Julie Kent

  TestimonialApr 2018

• "We were here 2 years ago in t6his apartment and loved coming back to our 'Holiday home' as our daughter called it."

  Favorite part was sitting having a drink on the beach whilst it got dark, watching our little girl playing in the sand! Thank you! See you next year!!!

  TestimonialApr 2018

• "Yet another fabulous stay at this beautiful, peaceful place - Thank you!"

  Nick and Sally - USA

  TestimonialMar 2018

• "We've been coming to Carbis Bay for many years and stayed in fantastic accommodation through Carbis Bay Holidays, but this beats the rest."

  The apartment is very comfortable and well appointed and the views are stunning! We will certainly look to coming back to this apartment!

  TestimonialFeb 2018

• "On behalf of all 4 of us we have had a fantastic stay and cannot wait to come back again!"

  TestimonialJun 2017

• "We have enjoyed another lovely two weeks in Carbis Bay our 4th year this time and will be coming back to the area next year."

  The Doddles

  TestimonialMay 2017

• "Our second time staying with carbis bay holidays."

  Beautiful apartment with everything we needed, a real home from home. A wonderful time again in Cornwall. Libby, Neil, Daniel and Joshua

  TestimonialApr 2017

• ""The weekend away was second to none again as it was last year."

  The administration process of the break was really good from start to finish. The welcome on arrival was very friendly and helpful. The standard of the accommodation was really good and to a very high standard. The apartment was immaculate throughout. The little touches such as the welcome box of food and apple juice and toiletries is well thought of and a good touch. We will be coming back to stay again soon as we love the apartment and the area." Christian Aldridge

  TestimonialDec 2016

• ""We really enjoyed Halcyon Cove."

  The apartment was just the right size for us (family of 3) and the location excellent for walking to Carbis Bay or the train station. The standard of furnishings and amenities in the property was very good, and the standard of cleanliness was excellent - the best we have experienced at any holiday property." Caroline Grigg

  TestimonialSep 2016

• "“The booking process was FIRST CLASS - I booked on the day we were travelling, on line and also spoke to an extremely helpful young Lady on the telephone."

  The accommodation was also first class - a luxury apartment, well furnished and every home comfort. Stunning views too!! The apartment was spotlessly clean on arrival. The whole experience of using your company was excellent. You were recommended by my Son and Daughter-in-Law who booked through yourselves earlier in the year and we would not hesitate to recommend you to others.” B Leigh

  TestimonialJul 2015

• "“We thoroughly enjoyed our stay."

  The apartment was exceptionally clean, the beds were very comfortable, and the washer and dryer made our stay with our three year old and eight month old daughters very easy. We found the kitchen well equipped, and the nearby supermarket was handy for making breakfast and dinners at the apartment. Our daughter enjoyed the kids books, DVDs and the large TV for catching a couple of episodes of Peppa Pig. All in all, it was an ideal holiday!” R.Brunette-Chen

  TestimonialJul 2015

• "“The apartment itself was perfect, just what we wanted, the views especially were amazing."

  We even enjoyed some fireworks that were being let off on the beach one night. The facilities at the apartment we're spot on, there was everything there we needed. The location was perfect for the train to St Ives we even walked there once. We will definitely be coming back.” A.Pratty

  TestimonialJun 2015

• ""We really enjoyed staying at Halcyon Cove, St Uny apartments."

  The service you provided was excellent, the apartment was beautifully appointed and very comfortable, also extremely well equipped with everything you could wish for. We would definitely recommend it. The pub at Zennor, The Tinners arms is worth a visit, very quaint and excellent food. Thursday night is folk night when lots of local musicians turn up about 9 and play some really good music." K. Jackson

  TestimonialJun 2015

• ""The apartment was super."

  The Porthmeor Beach cafe was exceptional as far as restaurants go. We also enjoyed the Godrevy Point seal spotting and coastal walks." P. & A. Aspden

  TestimonialMay 2015

• ""We thought Halcyon Cove was excellent and the facilities within it were of a very high standard."

  It did all meet our expectations. We thought the Casa Romana was a nice restaurant, we would certainly book again for our next holiday in the area." J. Stewart

  TestimonialMay 2015

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