Valley Lodge 48

34 Customer Reviews

• "Our shower head wouldn't stay up, so we called the maintenence, he didn't even get in touch with us, that is really poor."

  He didn't acknowledge our call. My husband bought a screwdriver and he did it himself. You should tell the owner, the man isn't doing the job he's paid to do. The site was lovely, the swimming pool was great and surrounding was beautiful.

  Thank you for taking the time to feedback. We’re sorry you couldn’t get hold of our maintenance team. You could have contacted CCH and they’d have contacted us. For future reference there is a screwdriver under the sink with other small items to assist guests. We are really pleased to hear you loved the site and enjoyed your holiday. We hope to see you back very soon. Property Owner

  Reviewed by Christine4.1★Sep 2024

• "Please follow up on complaint made on first day"

  Thank you for taking the time to write a review. This was dealt with at the time and it is clear it was not a complaint, it was an electrical fault beyond our control which we rectified as soon as possible. Things happen in all our homes and sadly sometimes we have to wait a couple of days to get something repaired. We hope it didn’t spoil your holiday and that you enjoyed the free welcome pack with Prosecco. Property Owner

  Reviewed by Stephen1.9★Aug 2024

• "On arrival at number 48 we could not get WiFi so I sent a text as advised in the information folder but I never received a reply."

  The password is incorrect in the folder and on the plaque on the wall. I tried to do some washing in the washer drier but the washing didn’t spin. I phoned the number and Kevin answered and kindly arranged for it to be collected and washed it for us and returned it the next day. The machine was not repaired whilst we were there but Kevin changed the towels for clean ones as we were unable to wash them ourselves. He also took another large load of washing and did it for us, which was very kind of him. The code in the folder for booking the swimming pool is out of date so we had to go to reception and were given a new code. The hob over the oven was difficult to work and the hobs kept turning off which was a pain. Maybe we were doing something wrong. On a more positive note the lodge was situated in a quiet and peaceful location.

  Thank you for your feedback and we are sorry that there was an issue with the washing machine. Which has now been repaired. We were pleased to hear that Kevin was able to help you with the washing! There was a recent change to booking the pool which is now updated in our info pack. The lodge is located on a quiet area and very peaceful. Kevin and our team are always there to help our guests. We do hope to see you again soon. Property Owner

  Reviewed by Mary2.8★May 2024

• "Wow absolutely an amazing week away (and thanks for Kevin in contacting you to see if we could stay the extra night which we were able to so thank you too) it’s our second time back but our first to this lodge which we found so much better than the last one proper home from home on entering it was smelling clean and fresh the robes for the hot tub were a lovely touch!"

  The kitchen was well equipped with all you needed and a lovely hamper on coming in was wonderful with a bottle of bubbles cream tea and various little treats! Plenty of board games and cards to play (although our monopoly game was still going strong after the week) there was plenty of DVD’s to choose from so we had a couple of movie nights. The hot tub was fabulous just the right temperature and was lovely to get up in the morning for a plunge before breakfast and again in the evening I’ve never slept so well! (Beds were really comfortable) Lots of little places to visit we enjoyed a walk around Goliath falls (stunning as ever) Looe polperro Bodmin (Jamaica Inn) we even just enjoyed a lazy day so very chilled set in beautiful surroundings. We shall definitely be coming back to this lodge we really couldn’t recommend it enough thanks for sharing your lodge with us it’s definitely been a fantastic week!!!!!!!!

  We are so pleased that you enjoyed your stay at No48. We do try to make it a home from home. It is a beautiful location for a relaxing or energetic holiday. We do hope you'll come back and visit us again soon. Property Owner

  Reviewed by Ruth5.0★Feb 2024

• "All very good as expected Unfortunately no hot water at taps in bathroom en suit or kitchen."

  However all showers good and kettle working.

  We are so sorry to hear this as we only recently had a new boiler put in! There is an emergency contact mobile number in the property and it’s such a shame you didn’t take the time to contact our housekeeping team and they would Have come out immediately to resolve the issue for you. Property Owner

  Reviewed by Jonathan4.4★Aug 2023

• "There was just a few small issues I found."

  The double bed was not comfy at all, was far too soft and wobbly and I couldn't sleep on it neither could my kids. We all ended up sleeping in single beds. There was a slight tear in the top left side of the double bed sheet. The blue information book could do with being updated as there's no use of grey fobs to access swimming or the gym. The balcony could do with being dusted every now and then to get rid of cobwebs for those who don't like spiders. Other than that the lodge was lovely and we have a lovely time.

  Thank you for taking the time to give feedback. We are really pleased you enjoyed your visit and had a lovely time. We will check the info folder. Beds are always very personal taste and it’s a new sprung mattress that many have asked where purchased as they want to buy one! The balcony can be swept one day and have cobwebs the next… the beauty of being in the countryside surrounded by nature! Property Owner

  Reviewed by Amie3.1★Jun 2023

• "The lodge was perfect."

  Had everything we needed and the hot tub was amazing. Lovely clean and comfortable home from home. Site was quiet and clean. The pool, sauna and gym were easy to book and nice. Will definitely return. Thanks for a lovely holiday. Styring family.

  Thank you. We look forward to welcoming you back. Property Owner

  Reviewed by Marie5.0★Oct 2022

• "Had a great holiday here all as expected, clean, lovely hot tub, quiet area, great bar/resturant and friendly staff towards us and the dogs."

  Hopefully will return in the new year for another week of relaxation with the dogs.

  Thank you so much for taking the time to write a review. We are so pleased you enjoyed your stay and that you and your dog family were welcomed. We work hard to make no 48 a home from home. Look forward to seeing you back next year. Property Owner

  Reviewed by Jody5.0★Oct 2022

• "We did love the property."

  Very well equipped kitchen very good. Furnished beautifully. But HotTub was not good and only half the jets worked, the chemicals were far to high. Unable to use after a breathing problem. Out side Area top and bottom needed cleaning bottle tops left around hot tub. Cigarette ends left on path at entrance. The lodge did smell we bought air fresh to help. Hoover needed cleaning and new filters which would of helpd. bathroom floors not clean black mould in shower. Nice touch with the scones and cream. But they were stale and cream had mould on. Dogs loved there treatd. loved the Views and the peaceful Area. Club house good food good and very friendly.

  Thank you for taking the time to give your feedback. We are pleased that you liked the property. We pride ourselves on our superior levels of cleanliness and all the extra free gifts we leave for our guests. There is NO black mould in the bathroom and never has been! It is steam cleaned at regular intervals and the property is throughly cleaned between guests. I have checked it myself and no such issue is present. In regards the complementary cream tea, this is purchased fresh and left in the fridge on the morning of guests arrival. It cannot have been stale and the Cream was in date and fresh. At no time have you contacted our housekeeping team who are there for you 24/7 nor CCH to raise any issues. These could have been addressed immediately rather than you putting unsupported negative comments on this forum. We appreciate we all have different tastes and experiences but your comments are totally unsupported by all our other guests comments and our own spot checks. the hover in the property is for guests use and is not the professional ones used by our housekeeping teams on changeover. In relation for the Hot Tub it appears you are not familiar with their use and did not read the very detailed instructions provided in the information pack. This is a legal requirement of guests so that they understand it’s use . Every jet is separately adjustable when you’re in the hot tub, so all are working fine and are checked every week. We use Bromine in our Hot Tub as it is much kinder to the environment than Chlorine. If you had read the Hot Tub information sheet then you will have known to lift the lid for a short while prior to using it. This allows any excess scent to dissipate. The longer the lid is left down then the longer gasses have to be held under the lid. This is so important and ALL our guests are advised to read the guidelines. Property Owner

  Reviewed by Marie2.8★Sep 2022

• "Don’t like the toilets downstairs"

  Thank you for taking the time to give some feedback. The property is advertised as an upside down house to have the lounge upstairs to enjoy the views. We hope you enjoyed the Hot Tub, the welcome pack and all the little extras we provided. Property Owner

  Reviewed by Julie3.4★Sep 2022

• "Property lovely, no major issues, coffee machine needs to say lift then pull out ..."

  Property lovely, no major issues, coffee machine needs to say lift then pull out water tank, didn't work that out till the last day

  Thank you for taking the time to give some feedback. There is a little sign on the back of the coffee machine that explains how to use it and the manual is is also in the welcome folder. We hope you enjoyed your holiday, the Hot Tub, welcome pack and all the other little extras. Property Owner

  Reviewed by Caroline4.1★Sep 2022

• "The property is not suitable for people with even moderate walking difficulties."

  It is accessed by very steep slopes and we would never have booked this had we realised. We were also emailed documentation which advised us that there were 2 parking spaces at the lodge but this was not true. I contacted the owners when we struggled to park and we were advised that there was no designated parking by the lodge - this was very disappointing. I would not recommend this lodge as it is sited only with the very able bodied in mind and this is not highlighted in any of the documentation. This was our first holiday since 2019 and we were very disappointed - so much so, we only stayed 4 nights. The cleanliness of the property inside the lodge was good. We did contact the owners a number of times with various issues and they were very quick to respond, which was helpful. This is the first time I’ve used Sykes Cottages and due to this experience I would not recommend to friends. More honesty with customers is required. I’m happy for this review to be published but the owners may prefer it is not.

  Thank you for taking the time to provide your feedback. At no time did you contact us as the property owners. I believe you spoke to our housekeeping team. If you had contacted either us or Sykes prior to your holiday we would have reserved a parking place close the property. It was a very busy time when you stayed so parking close to the property is not always possible. The photo clearly shows there are a few steps up to the property and all the properties are called Valley Lodges because we are in the valley. The slope you refer to is the short walk up to the Pub on site. Many people with limited mobility drive up for meals to save walking. We have many limited mobility guests who return year after year. We would suggest in future to contact the booking agency to ascertain information specific to your needs. The housekeeping team have said you enjoyed the property & hot tub and the free welcome pack. We hope you find something for your very specific needs in the future. We’re pleased that our housekeeping teamwere helpful . Property Owner

  Reviewed by Joanne2.8★Aug 2022

• "The lodge was better than we hoped and the facilities on the park were brilliant."

  It was so peaceful there, and the pools.werent too busy. Would definitely recommend and we plan to go back.

  Thank you so much for taking the time to provide a review of our property. We are so pleased you have enjoyed your stay and all extras we provide for our Guests. We look forward to welcoming you back again. Property Owner

  Reviewed by Rhian5.0★Jun 2022

• "Loved our stay."

  We didn't have enough towels though and went to the office but they said they didn't deal with other cottages, we spoke to someone on the phone but no towels came, no big problem. The worst part was the hot water pressure in the kitchen. To have a full bowl of hot water takes a lifetime, had to boil water to wash a small amount of dishes which you wouldn't put the dishwasher on for. One of our party is a plummer and he said it wasn't right even though explanation was given it should have been much better than it was. We used this as a base and went out every day, and came home to the hottub every day which was very good and a good temperature.

  Thank you for taking the time to give your feedback. We hope you enjoyed the free welcome pack and bottle of Prosecco we left for you? The hot water pressure is a problem on site as we have our own water bore holes. We have done our best to provide the best we can and there is a new dishwasher for guests use. Bedding and towels are also provided free of charge two per guest. Extra are available via our housekeeping team at a small extra cost. We have also provided a new washer drier to enable guests to wash their own. As we are a self catering property. We hope you remembered to bring your own personal towels for the hot tub as this is often the towel issue as guests are asked not to use the hotel quality towels for the hot tub. We are glad you enjoyed your holiday and look forward to welcoming you back agian. Property Owner

  Reviewed by Elisa4.4★Jun 2022

• "We had an enjoyable stay and the chalet was very homely and welcoming goodies very much appreciated thanks !"

  When we arrived there was a very strong smell of dogs and there were alot of dog hairs on the blankets in the lounge area which wasn't ideal for a family with no dogs and a crawling baby. The hot tub was relaxing but motor was noisy particularly noticed in the bedrooms at night. Nice park facilities and friendly staff, would return.

  Thank you for taking the time to provide feedback. We are really surprised you said there was a doggy smell as we were in the property ourselves the week before and there was no smell at all, the property was left empty for a few days before your arrival as we did a full chemical deep clean and ozone treatment throughout the house . The throws that are left near the sofas are specifically for dog owners to use to protect the leather sofas from scratches. They are NOT for general blanket use. This is explained in the Information folder. The Hot Tub noise is the same for us all, we have one at home and if you’re not used to them then they can appear a bit noisy as the pump and filtration has to run to keep the Hot Tub clean and legally safe for guests use. We were pleased you enjoyed the free welcome Pack including Prosecco & the cream tea. We look forward to welcoming you back again. Property Owner

  Reviewed by Rachel3.8★Apr 2022

• "Lovely place, very well maintained and cared for, and dog friendly."

  Nice welcome pack on arrival. Very clean throughout and kitchen is well stocked with coffee machine, washing machine/dryer, dishwasher etc. Would recommend to others and like to come back ourselves.

  Thank you so much for your lovely review. We are really pleased that you found the property well maintained. We pride ourselves in providing those little extras that make your holiday special. We look forward to seeing you again for another visit. Property Owner

  Reviewed by Jane5.0★Feb 2022

• "The property was well equipped."

  We did have an issue with the hot water that did not get resolved. The site was very steep and access to the properties involved using steps, during the hours of darkness it was difficult to see the sleeping policeman and the steps were a hazard. The information folder was very useful and we used a couple of the walks recommended which we really enjoyed.

  Thank you for taking the time to provide feedback. We are sorry that there was a problem with the hot water from the kitchen tap, unfortunately the issue was not reported to us by the previous guests, until they had left. Our housekeeping team visited you as soon as we were aware and attempted to call out a plumber. You said you were happy as you had 2 electric showers and a dishwasher. Unfortunately as it was over the BH it was impossible to contact a plumber (believe me we did try!) There is lighting on the roads, but is kept to a minimum for guests to enjoy the tranquility of the location. We are glad you found the information folder helpful. We look forward to welcoming you back agian. Property Owner

  Reviewed by Brian4.4★Dec 2021

• "Lovely holiday with my family, there were 2 children aged 4 and 4 adults."

  I would recommend to family and friends. Due to the season a lot of places were not open for the children, would return during another season., so we had to travel further than planned but this did not effect the holiday. with staying the 6 nights the hot tub wasn't checked to our knowledge to ensure it was clean for us to use. two of the single beds were not comfortable for the adults as they were spring. all parties enjoyed the holiday :)

  Thank you for taking the time to complete your feedback. We are glad that you and your family had a lovely holiday. The hot tub is emptied, sanitised and refilled after each booking. Daily checks of the hot tub are carried out by a trained and qualified person and these are done either first thing in the morning or at time when guests have gone out, so as to minimise disruption. There is also a self dispensing chlorine floating unit which provides slow release chlorine into the water between the daily checks. The hot tub is also regularly serviced. As we all know beds are a matter of preference and so may differ to the ones you are used to at home. We are glad that you enjoyed your holiday and would love to welcome you back. Property Owner

  Reviewed by Angel3.8★Oct 2021

• "The lodge was lovely and spacious."

  Only things I can complain about are we had to buy baking trays and the frying pans need replacing. Downstairs did smell of damp probably because of the hot tub use.

  Thank you for taking the time to provide feedback on your visit. We do provide a range of cooking and baking items, we are sorry one didn't meet your specific requirements. Cookware is checked and replaced as necessary. If there is ever a smell of dampness it is usually due to the extensive fogging that takes place between guests visits to comply with Covid advice and to ensure the property is sanitised for each new guest. Opening the doors and windows are recommended upon arrival detailed on the fogging information sheet. We are glad you found the lodge "lovely & spacious". We hope you enjoyed the complimentary bottle of prosecco and the cream tea Property Owner

  Reviewed by Julia3.1★Sep 2021

• "A lovely restful week."

  Cottage facilities were excellent. The on-site facilities also great and location was brilliant. We were able to explore the area without worry about crowds, will definitely return.

  Reviewed by Hannah5.0★Aug 2021

• "Great accom."

  Our only concern was the fact that the hot tub was located on the lower balcony which didn’t allow for any privacy as this was over looked directly from the next door lodge. Some kind of screening would have been nice ( ie: bamboo screen or some kind of foliage etc)

  Reviewed by David5.0★Jul 2021

• "Lovely lodge which catered for all our needs, including great wifi!"

  The onsite facilities were good but of course we had to book the swimming sessions due to covid regulations. Great base location for exploring Devon and Cornwall.

  Reviewed by Naomi5.0★Jul 2021

• "THE COTTAGE WAS DAMP AND THE HEATING NEVER WORKED LONG ENOUGH TO DRY THE BEDROOMS OUT AND LIVING AREA ."

  IT SMELT OF DOGS REALLY BAD .OVERALL NOT IMPRESSED .

  Thank you for taking the time to leave your feedback. The heating at Valley Lodge 48 is thermostatically controlled and can be adjusted by customers. The property is thoroughly cleaned, fogged and aired after each booking departs: the housekeepers are readily available to guests and are on site each day, if customers have any concerns. It is unusual to see such feedback for Valley Lodge 48. As you can see previous reviews have been really positive and there are many guests who choose to return each year. Property Owner

  Reviewed by William2.2★Jul 2021

• "Wonderful setting and we welcomed with goodies on arrival, Prosecco, milk, Scones including jam and clotted cream, biscuits and they even treated the dogs to dog biscuits too!"

  It was a lovely break away our first time away after the pandemic! We have even booked to return Christmas 2021!

  Reviewed by Lisa5.0★May 2021

• "Welcome pack for us and the dog."

  Heating on low. Facilities and cleanliness outstanding beautiful and well maintained

  Reviewed by Tina5.0★Oct 2020

• "The directions were not helpful!"

  ! We initially went left as instructed but found ourselves in a development of residents. On realising our error we headed for the main reception area where a lovely couple helped us find our way - we would NEVER have found our lodge in the darkness; maybe some better directions to particular lodges?

  Thank you for taking the time to complete your feedback following your recent stay at Valley Lodge 48. We were sorry to hear you did not find the directions helpful, we have checked them with the owner who has confirmed they are accurate, we are pleased to hear, however reception were able to assist you. Property Owner

  Reviewed by Alison5.0★Jan 2020

• "The table set up for a cream tea when we arrived was a really nice touch."

  Thank You.

  Reviewed by Sean5.0★Oct 2019

• "Well appointed cottage with everything needed for a family holiday."

  Very peaceful and quiet location. Hot tub was very cleani and most relaxing.

  Reviewed by Adam4.7★Sep 2019

• "Overall a good holiday."

  The property had everything we needed and had more than we had expected. Very clean and the problem with the hot tub was 'put right' immediately. Thank you

  Reviewed by Mavis4.7★Jul 2019

• "Welcome pack of cream tea, sparkly wine & more, including a welcome pack for the dogs, was very much appreciated and was a great start to our holiday."

  Being able to take our little dogs with us is important, as they're very much part of our family and it would break our hearts not to have them with us. The lodge was clean, modern and comfortable, the hot tub was most welcome to come back to following our days out exploring, amazing Cornwall. The holiday park had everything to make our stay memorable, including the gym for our daughter. Would visit again.

  Reviewed by William5.0★Jul 2019

• "Lovely lodge & welcome pack with scones & Prosecco."

  Great that it’s dog friendly - fantastic amenities in lodge & the park itself was great with swimming pools etc to keep the kids entertained.

  Reviewed by Katie4.1★Jun 2019

• "We had a fantastic stay, the lodge was beautiful, well stocked and very cozy."

  We enjoyed staying in the beautiful area and the two dogs loved it as well. My three children didn’t want to leave. Plenty of room, storage and plenty of things to do. The park staff were lovely. The hot tub was amazing. We had enough fridge and freezer space and a good washing machine/dryer. The only two minor downsides were the mattress of the double bed was very uncomfortable and we didn’t sleep well at all. The other was the swimming pool female changing rooms were not big enough for us, they were always full. We chose to dress on the side of the pool, which was fine but thought we should mention it.

  Reviewed by Claire-marie4.1★Feb 2019

• "Fantastic cottage, very clean, high standard interior, lovely welcome package."

  Will definitely visit again.

  Reviewed by Rebecca5.0★Sep 2018

• "Only negatives were the hot water tap in kitchen trickled but cold was fine."

  Broadband rarely worked but we put this down to being in the countryside. Overall though a very enjoyable stay.

  Reviewed by Thomas4.4★Jul 2018

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