Oak Cottage

31 Customer Reviews

• "We spent the first week of our holiday dealing with several issues regarding the property, which the owner did deal with."

  Still awaiting response from Sykes properties regarding compensation for a disrupted holiday.

  Thank you for your feedback. We are sorry that you encountered some issues during the first week of your stay. Once we were notified of the issues these were all addressed and sorted within 24 hours Property Owner

  Reviewed by Sian1.3★Jun 2024

• "Oak Cottage in Pendra Loweth is a nice property with huge potential but is let down by a lack of general maintenance and upkeep."

  On arrival our first impressions were good, although the fixtures, fittings and furniture appeared a little dated it was well decorated and well equipped. However, on closer inspection the cracks appeared; quite literally on the kitchen floor which had several cracked and loose tiles. It was also evident that it had only had a surface clean leaving enough cobwebs to do Miss Haversham proud. Firstly though, on our arrival we had no hot water which, due to our late arrival we didn’t realise until the following morning. We then had to hunt out the welcome pack ( hidden in the drawer of the TV cabinet ) which stated that the cleaning team should have turned it on the evening prior to our arrival. We didn’t have full hot water until Monday since they obviously hadn’t and it’s an Economy 7 emerson heater so even when we switched it on it wouldn’t start heating the water until midnight. All we could do was use the 1 hour boost switch to get some hot water. It would also be helpful if the welcome pack contained the passcode for the splash pool and gym, which we should have been provided with according to the manager of the site. The kitchen was well equipped with plenty of crockery, cutlery and cookware to cater for six although we did feel that some of the utensils could do with renewing. The oven, microwave and fridge were spotless. The bathrooms were adequate but again showed a lack of maintenance. Both toilet seats were loose as were the taps. We were also unable to lock the main bathroom door which, as we were sharing with teenage grandchildren, meant having to announce the fact that you were using the facilities or having a shower, embarrassing for all concerned. Also there was nowhere to hang clothing in the main bathroom other than the towel rails so it was drape them over the toilet or a quick towel clad dash to the bedroom to get dressed. A non slip mat in the bath would make it safer as it was very slippery when showering. The bedrooms are adequately furnished for this type of property although a little more storage in the downstairs twin would have been appreciated. The bed in the main bedroom however left a lot to be desired. It is very low and showing signs of wear and tear and for people like my husband who has minor mobility issues it was difficult to get out of/up from. The mattress has also seen better days as has the bedding. The quilt cover was thin with wear and had quite a few old stains present; some of which looked like old blood. The sitting room had adequate seating but six adult sized people would find it a bit of a squash. There is a good sized TV and once the kids found they could log into their favourite channels they were happy. The saving grace of this property, and the reason we chose it, was the large conservatory where the only downfall were the broken footstool, the wobbly leg on the coffee table and the hanging gardens of Babylon growing out of the conservatory roof. The conservatory door led to a very disappointing patio area where it would have been nice to sit with our morning coffee or an evening drink; but with large weeds and grass growing between the paving slabs, overgrown shrubs taking up about 2 feet of the patio and a poorly maintained picnic table covered in moss it pretty much spoils the use of the area, which is a shame since all the surrounding properties look to have well maintained patio areas. The barbecue was filthy and has not been cleaned for a while with the cooking rack so rusty it was unusable. The bbq tools, when we found them in the kitchen cupboard, don’t look to have been cleaned as the spatula was caked in grease. Needless to say, we didn’t have a barbecue. On reading through the comments on trip advisor and cornishcottageholidays.co.uk quite a few of our observations are brought up regularly so it’s not just us nit picking but a general theme. As this is in June, well before the main letting season I wouldn’t have expected quite as many minor faults or niggles. But then again if you’re not told about them you can’t repair and most of these faults would take minutes to sort out. To sum up this could be a very very nice property and despite the niggles we thoroughly enjoyed our stay and if the owners were to update a few things (a new mattress for instance) and improve their general upkeep we would book again.

  Thank you for taking the time to leave your feedback, we have taken your comments on board, and can confirm that all maintenance issues mentioned are being dealt with. We have never had a lock on the main bathroom door and have not had any issues with this in the past. Also, it's worth pointing out that the bed in the main bedroom is less that 2 years old. The maintenance of the patio has also been addressed along with the picnic table, and on a final note the BBQ has been replaced. Property Owner

  Reviewed by Leonie2.8★Jun 2024

• "We had a lovely stay at Oak Cottage, the house is spacious, well equipped & set in beautiful grounds."

  The children loved the plunge pool, tennis courts & play area. Nice spot for easy access to Falmouth & the beaches. Would definitely recommend.

  Reviewed by Gemma4.1★May 2024

• "We had a fabulous family holiday in Falmouth in Oak Cottage."

  The location of the cottage was perfect for access to the beach and main Cornwall attractions. The grounds were very well maintained, dog friendly and a beautiful setting. The facilities were perfect as well. The kids loved the plunge pool and playground. The cottage had everything we needed and was very spacious. The only improvement needed is the lounge area sofa and carpet could do with an end of season clean. We’ll definitely be back!

  Reviewed by Karen4.7★Aug 2023

• "This was our third visit to Pendra Loweth (3 adults and a dog) and we were very happy with Oak Cottage."

  It was clean and well equipped and we particularly enjoyed the conservatory. We would have liked to try out the new menus but was fully booked. We suggest you book early if this is for you. Looking forward to our next visit in September.

  Reviewed by Patricia5.0★Jun 2023

• "Clean comfortable cottage in beautiful surroundings, ideal for a family getaway at any time of year"

  Reviewed by Deborah5.0★Oct 2022

• "Lovely property."

  We really enjoyed sitting in the conservatory Had everything we need for a great holiday..We would definitely book Oak cottage again .

  Reviewed by Sandra5.0★Sep 2022

• "Great spacious property, clean and tidy."

  Perhaps the only issue being the shower over the bath maybe a non slip shower mat and wall rail could be considered to improve access for us with mobility issues. That said great time would recommend.

  Reviewed by David5.0★Sep 2022

• "We had a wonderful week, particularly enjoying the conservatory."

  The beds were comfortable. We would just like to point out that there were no lights in the downstairs toilet and the remote control didn't work due to run down batteries.

  Reviewed by Pauline4.1★Jun 2022

• "This is the 2nd time we have stayed in Oak cottage because we loved it so much the first time"

  Reviewed by Rebecca5.0★May 2022

• "Generally comfortable and very clean."

  Happy to visit again.

  Reviewed by Roger4.4★May 2022

• "Lots of space inside the cottage."

  Cottage contained everything we needed.

  Reviewed by Rebecca5.0★Dec 2021

• "The only small issue was that the dishwasher needed a good clean out as it ..."

  The only small issue was that the dishwasher needed a good clean out as it didn't wash anything properly Other than that, oak cottage was comfortable and well equipped and in a lovely location We will definitely return

  Reviewed by Kerry4.4★Oct 2021

• "Site was was quiet and well maintained with good facilities."

  However the cottage was very tired with poor quality mattresses. When we arrived the The cottage was very dirty and we had to spend the first few hours cleaning. We also had to wash all the crockery as a high number were dirty! We were shocked at the number of cobwebs in very obvious areas - no excuse! The furniture in the conservatory was dreadful and smelt damp. I would not return to this cottage as none of us had a good night sleep for the whole week and clearly COVID cleaning protocols were definitely not observed.

  Reviewed by Martin1.9★Sep 2021

• "A lovely cottage in a superb peaceful and quiet setting."

  The cottage had all the facilities we needed and thoroughly enjoyed our stay.

  Reviewed by Sati4.7★Aug 2021

• "Arrived to an open black sack full of rubbish spilling over the door mat which wasn’t the best first impression!"

  No issues inside though and very well equipped and comfortable. Would definitely stay again.

  Thank you for your feedback and we are pleased to hear that you found Oak Cottage to be well equipped and comfortable. The contact details for the caretaker are included at the property and they would have been happy to assist with any issues during your stay. Property Owner

  Reviewed by Elizabeth4.4★Aug 2021

• "The mattress on the double bed needs upgrading."

  It is very thin, and caused me some back ache. The TV in the lounge needs to be bigger. Difficult to watch from the sofa, and couldn't read any words on the TV from the sofa. Didn't watch much TV, but we did want to watch the highlights of the Olympics. Toilet roll holder in downstairs bathroom needs refixing on wall, loose, falls out. Some of the windows in the conservatory need replacing, glass blown. Nice cottage in a lovely location, just needs a bit on investment

  We would like to thank you for your feedback which we take seriously. We will be looking at the decoration, furnishings and equipment in the property in the next few weeks. The toilet roll holder was fixed as soon as it was reported. Planned work to the conservatory will be carried out at the beginning of the New Year. We are glad that you enjoyed the cottage and its location. Property Owner

  Reviewed by Rachel4.4★Jul 2021

• "The cottage was cosy and homely."

  We had the best holiday and are already looking at returning next year

  Reviewed by Rebecca5.0★May 2021

• "The house is in a beautiful location among a very smart and well- maintained estate in landscaped surroundings and gardens."

  It is spacious and warm with an abundance of kitchen tools, cutlery, glasses, crockery etc. The only weakness is the state of the conservatory windows, as about a dozen of the double glazing units have failed and are full of condensation.This hits you as soon as you walk in the building and detracts from your overall impression of the house. Needs putting right!

  Reviewed by Michael4.7★May 2021

• "Pleasant stay, beautiful surroundings, met our family needs, dogs loved it too!"

  Reviewed by Robert4.7★Aug 2020

• "The cottage was lovely , clean and comfortable."

  It had everything we needed. The beach was nearby, it was not crowded and people were keeping to the socially distancing rules. We would recommend this cottage to friends and family. Cert would go back to this cottage. Thank you.

  Reviewed by Stephen5.0★Aug 2020

• "This house was great for a family, well equipped kitchen and all immaculately clean."

  We found it well placed for both Swanpool and Maenporth beaches, and only 10 minutes to Falmouth. I also liked the grounds and surrounding gardens which were well maintained, and we made good use of the playground. Highly recommended.

  Reviewed by Susan5.0★Aug 2019

• "This was our second consecutive year on Pendra Lowery, although not in the same cottage, so we knew what to expect and we weren't disappointed."

  The weather helped of course! The house was clean and had all we needed. My only issue was the bed wasn't very comfortable but that might just be me and my dodgy back. Falmouth is lovely, lots of things to do, and so dog friendly everywhere. We had a meal in the bar on our last night and I can honestly say it was the best meal out we've had in years. It's so easy to book through Sykes and I'm sure we'll be going again next year. Highly recommended.

  Reviewed by Claire4.7★Jul 2019

• "This cottage is fantastically equipped but could have been cleaner."

  Unfortunately lots of the double glazed windows have failed with condensation between the glass panes which makes the property look a little tired. The site is beautifully kept. The bar/cafe is very over priced with no atmosphere so was therefore not really used. Having said this I would return to this property. It is perfectly placed for Falmouth and surrounding areas.

  Reviewed by David4.7★Jun 2019

• "Overall a fantastic holiday home for a fantastic budget."

  With three children the house doesn’t need to be prestige, a family feel and a clean and safe environment is all you can ask for. Sykes and the site we stayed at could not of been anymore accommodating for us. We will be returning to Sykes and in fact have already booked for another holiday this year and I’m about to look for next year. Sykes is the way forward for our family and it’s a pleasure to have found them.

  Reviewed by Steve4.4★Apr 2019

• "Lovely location and surroundings, very clean site and Sykes have been great to deal with."

  Reviewed by Martin4.7★Oct 2018

• "The house was perfect ,but the facilitys were very poor ,with 200 houses on site there was no shop to get milk or bread ,,plenty of sighs saying dogs on leads ."

  And pick up fouling , but THERE WERE NO POO BINS ON SITE ,NOT ONE , other people said the same ,the pool was terrible ,6 people thats all it would hold ,house perfect ,site bad ,j evans

  Reviewed by James4.4★Aug 2018

• "The cottage needs a deep clean and some maintenance."

  The upstairs toilet seat needs fixing, as does the cold tap in the bathroom which drips. The kitchen isn’t very well equipped; no plastic bowls/cutlery for kids, couldn’t find a jug or any oven gloves. No dishcloth provided and only one spare bin bag - like self catering of old! The freezer in the fridge needs defrosting; water constantly drips down into the fridge so all the food gets wet which is really irritating. The Vac was completely blocked and looked like it hadn’t been cleaned out for months, so we had to sort this out before being able to use it. The holiday park is great and the grounds are lovely; Oak Cottage just needs some care and attention.

  Reviewed by Roz2.8★Jul 2018

• "In this day and age, it is a shame that the cottage does not have Wi-Fi."

  It would be much easier to keep teenagers occupied... and also useful for adults!

  Reviewed by Andy4.7★May 2018

• "Although it didn't bother us we would like to bring to your attention that the conservatory roof was peeking but we had a very peaceful stay it is in a lovely quiet setting."

  Reviewed by Stephen5.0★Apr 2018

• "Due to severe weather conditions we had to extend our stay by 24 hours."

  We were so happy that we were able to sort this out so quickly. Many thanks.

  Reviewed by Pauline5.0★Feb 2018

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