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"We had a really lovely stay at Tresco bungalow."
The property, views, location and facilities were excellent.
It was very well equiped and had everthing we needed.
The only issues we encountered were upon arrival at the Bungalow the description of how to access the property from the car park, (there was no mention of a car park) was not clear and as we arrived in the dark proved something of an issue, and no mention of any steps that you had to access from the car park. The emergency number was not helpful as you had to go through a number of options and then leave a message and someone would get back to you. Not helpful I feel if you need immediate assistance.
We eventually found the main entrance which is located up some stairs on a public walkway uphill behind the Bungalow. The Bungalow does have a garden next to it which is gated which would eliminate the need to use the steps but apparently is no longer in use for guests, and I therefore feel is an issue if you have a lot of luggage or mobility issues.
I did mention to Sykes that the description was not accurate, which they agreed and said they would update it.
I unfortunately left an item behind which has now been returned safely but that proved a bit of nightmare as there was knowone you could speak to directly. All the numbers I tried only had options to book as a guest or rent for as an owner. You have to go through either of these options and you are then transferred, you cannot telephone customer services direct it is a digital service only. I telephoned many times to chase it up and spoke to at least 10 poeple on different occasions, having to wait at least 20 mins on each occasion having to repeat the same conversation, and then put on hold each time as they then had to contact the Carbis bay office before eventually it was sorted. It was so long winded.
They stated the housekeeper had serviced the property the day we left and would have no reason to go back to the property until the next occupants left, so I had know way of knowing for over a week whether my property had been found by the housekeeper.
I do feel having someone closer at hand to deal with immediate issues would be beneficial, and unfortunately would make me reluctant to book a property with Sykes again without this.
Thank you for providing us with such detailed feedback about your recent stay at Tresco, we appreciate you bringing this to our attention. I can confirm that we have ensured the access information is prominently positioned on our listing as well as provided to guests after booking. We recommend only using the contact details provided in your guest information as these will give you direct details to the customer support team. Should you have any further queries the Carbis Bay Holidays offices are open Monday – Saturday 9-5.30 and we can always be reached on 01726 630015. I hope this will help you to feel more at ease on your next holiday with us.
Property Owner
Reviewed by Ion4.7★Sep 2024
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"Beautiful stay, everything you could hope for."
The property was clean, lovely welcome pack, well positioned for St Ives, a really beautiful property. Loved how close to all the amenities it is and how private it is too. The only thing I can say to make it better would be the hot tub cleanliness. It had a fair bit of sand in it when we arrived and no one came to check the chlorine levels. I called and reported it but it remained the same. When we checked, there was no chlorine in after 4 days of use. It didn’t stop us from having an amazing stay, it really was fabulous and I’d recommend it to anyone.
Thank you so much for taking the time to post such a lovely review.
Just to reassure you regarding the cleanliness of the hot tub. On the day of arrival the hot tub was cleaned and refilled. Also, during your stay the maintenance guy visited the property twice to check the chemical levels and topped up when needed. He comes early in the morning and has an access code to the gate so not to bother guests. We will erect a sign at the property advising that the hot tub should not be used without first washing sandy feet, as it seems that sand has made its way into the jets.
We are glad to hear that you enjoyed your stay and we look forward to welcoming you back again.
Property Owner
Reviewed by Elaine4.7★Aug 2024
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"We booked our stay at Tresco on the day of arrival due to a last minute cancellation of a different property."
It is fair to say, we were not disappointed by this and couldn’t have been happier about our stay at Tresco. The property was cleaned and welcome package was ready for us when we arrived. We were impressed with how well the kitchen was stocked with utensils. The outdoor area was secure for the dog and had lovely views. We enjoyed using the hot tub and looking over the beach. The property looks over Porthminster beach which was a lovely close walk for the dog in the evenings. The property is also very short walk away from the harbour in St Ives and didn’t have too many steep hills. We wouldn’t hesitate to book again and highly recommend to friends.
Thank you for your feedback we are glad you enjoyed your stay. We look forward to welcoming you back again in the near future. Kind regards, Carbis Bay Holidays Team.
Property Owner
Reviewed by Casey5.0★Jul 2024
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"Beautiful bungalow & views!"
Couple mentions - there was a set of keys in front door when we arrived and property not alarmed (extra keys in key box too!). I would recommend some blinds to close at night in front windows/doors as it was uncomfortably hot upon waking due to beautiful sunshine we were lucky to have. Pool man did indeed come early - 7am - he did not ring bell so it was fortunate my dog was not out in the garden. I ‘splashed out’ on this expensive property for my wife’s 60th but our last afternoon (18/7) which we intended chilling peacefully in the hot tub was spoilt by mini diggers going up & down lane to rear of property with their very loud alarms going off which was indeed not pleasant to listen to.
Thank you for your feedback we glad you enjoyed the views! We will pass your considerations onto the owner, hope we have the opportunity to welcome you back in the future. Kind regards, the Carbis Bay Holiday team
Property Owner
Reviewed by Michael4.1★Jul 2024
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"We had a lovely holiday at Tresco Bungalow."
It is a fantastic location, lovely views. Close to a fantastic beach and a short walk to St Ives Harbour.
We are glad you had a lovely holiday. We hope to welcome you back again in the near future. Warm regards, Carbis Bay Holidays.
Property Owner
Reviewed by Tania5.0★Jul 2024
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"Superb bungalow, lovely location and a unique outside area which is hard to find in St Ives."
The hot tub is a great addition and the view when sat in it, is amazing. The bungalow has everything you could need, very clean, very good facilities. Parking was tricky as the spaces are not marked and the car park gets full, use of the lift would be great for loading and unloading but overall a great stay in a great place.
Thanks you for your feedback we are pleased that you had a great stay. We hope to see you again in the near future. Kind regards, Carbis Bay Holidays Team.
Property Owner
Reviewed by Mark5.0★Jun 2024
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"Wonderful bungalow with all the necessary amenities you would need."
Location is perfect with stunning views and a very short walk to the town.Would definitely rebook again.
Thank you for your feedback we look forward to welcoming you back in the near future. Warm regards, Carbis Bay Holidays Team.
Property Owner
Reviewed by Anna5.0★Jun 2024
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"Absolutely 1 of the best holiday places I have had for a week ."
The inside is good but the space outside is fabulous . And Location is spot on . Will hopefully be back
Thank you for taking the time to give us feedback we are pleased to see that this is one of the best holidays you've had. We look forward to welcoming you back again in the near future. Kindest regards, Carbis Bay Holidays Team.
Property Owner
Reviewed by Darran5.0★Jun 2024
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"We sadly arrived to large dog turds up the steps, balls of black dog hair on the floor, sandy mats and dusty windows sills."
This made the start of the stay not so good but the owner was quick to respond. Once this was cleaned up and the hot tub warmed up we relaxed into a lovely stay and really enjoyed the accommodation and setting. The location and facilities were fantastic. We were glad the canoes were not on top of our van or we may not have got under the bridge! The music from the hotel above did keep the kids awake at night so would bring ear plugs if we came again. A wonderful view to wake up to and super comfy beds.
Thank you for taking time to give us feedback after your stay. We shall look into the points you have raised and improve on them for the future as this is not up to our usual high cleaning standards. Kind regards, Carbis Bay Holidays.
Property Owner
Reviewed by Louise4.7★May 2024
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"We had a wonderful stay here and I couldn’t recommend it highly enough."
The whole place is a “smart house” so there’s a pad under the TV to control everything from the radiators to the towel warmers.
The kitchen is very well-stocked so you have all the cutlery, cutting knives, boards etc you would need. We enjoyed breakfast both outside on deck and inside at the small table overlooking the water beach.
The beds were quite comfortable and decorated in a cool, modern style. The hot tub was a treat and we enjoyed it a few times during the stay despite it being a little chilly when we visited.
It really is quite a luxurious place and you feel a little bit like royalty getting to stay so close to the water with a beautiful view.
I would like to caution folks on getting to the bungalow. You have to maneuver down a very steep hill then around to a parking lot right in front of the bungalow. Our friend staying with us didn’t feel like her car would make it down the hill so we parked around the side at the train station parking.
It’s around £10 a day and just a minute or two walk to the bungalow if you are unsure of navigating the steep hill.
Other than this, if you really want a wonderful weekend away in a beautiful bungalow that’s close to shops and of course the beach, this place is for you!
Reviewed by Liz5.0★May 2024
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"This is an excellent property in a fantastic location."
It is very thoughtfully set out with so many extra facilities included as standard. Not a criticism but an observation, we were lucky enough to have a very sunny day so we used the sun loungers and it is a real sun trap, so maybe a sun umbrella for the guests staying in the summer months would be a great addition to what is a great property, real credit to the owners.
Thank you so much for taking the time to leave such great feedback after your stay at Tresco Bungalow. We are so pleased to hear you enjoyed your stay and enjoyed the additional amenities the property had to offer. In regard to the umbrella, we have passed this onto the owner for their consideration and they thank you for your constructive comments. We do hope to have the opportunity to welcome you back to Tresco Bungalow in the near future. Kindest regards, The Team at Carbis Bay Holidays.
Property Owner
Reviewed by Mark5.0★Apr 2024
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"We had a very pleasant stay in St Ives."
Tresco bungalow is furnished brilliantly, with very modern fittings and utilities that made our stay very comfortable and enjoyable.
The location is perfect for short walks into town and directly to the beautiful beach below. We were very unfortunate with weather, so could only use the hot tub once, but it was set up nicely to be able to look out at the lovely view whilst relaxing.
St Ives has some wonderful old architecture, beautiful walks in the town and challenging hills to explore, as well as some lovely pubs, an incredible old church and great restaurants. The Harbour Fish and Chips were some of the best fish and chips I’ve ever had!
We took the train to Penzance as well, which was an experience, but the town isn’t any where near as lovely as St Ives, so we were glad to be staying there.
Some things to note… getting to the property was a slight challenge, you need to be prepared to drive down an incredibly steep hill which looks like a footpath. Myself and my wife both decided sat nav must be wrong and diverted to a different route through town, which turned out to be a wrong move and got us a little lost down the tiny roads we shouldn’t have been on. When investigating the steep hill path by foot we realised this was in fact the way, and managed to get the car down the hill. It wasn’t a problem in the end, but some advanced warning that you’ll need a car that can handle the climb back up the hill too and some reasonably good driving skills to navigate this.
Another thing of note and only minor grievance would be that the pool man came before 8am on the morning we were leaving, which we felt was a little intrusive as we had until 10am to leave.
In the second bedroom, the two single beds pushed together could do with a mattress topper to make sure you can’t feel the divide.
Otherwise the bungalow was excellent, well equipped, clean, modern and great location for the duration of our holiday.
Thank you so much for taking the time to leave feedback after your stay. We are so pleased to hear you enjoyed your time at Tresco Bungalow and recognised the high quality standard of the property. We are sorry to hear you had initial difficulty locating the property, but are pleased to hear you located this after a short duration. We are available in the office from 9am to 5:30pm Monday to Saturday, and are on hand to answer any questions or queries you may have. We have passed your words in regard to the mattress onto the owner for their consideration. Once again, thank you for taking the time to leave feedback after your stay, and we hope to have the opportunity to welcome you back in the near future. Kindest regards, The Team at Carbis Bay Holidays.
Property Owner
Reviewed by Jack4.4★Apr 2024
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