7 Water's Edge

45 Customer Reviews

• "Position of lodge lovely, nice quiet site,unfortunately the Lodge needs a bit of tlc,for example exterior needs a lick of paint , in shower room uneven floor stubbed toe on floorboard thats lifting ,very badly water stained worktop needs waterproof worktop, Restaurant on site chef on holiday so limited menu Cleanliness issues very dusty under two chairs,windows filthy with finger marks all over,sticky worktops ,small frying pan with stuck on food,not good !"

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  Reviewed by Roger3.4★Sep 2024

• "I have stayed many times at stonerush lakes and always have enjoyed my stay ."

  However even though the setting is lovely by the lake it was spoilt my continuous building work going on everyday ( did video and report this to reception . ) Totally spoilt the holiday ! The lodge was dog friendly but unfortunately the smell of urine was everywhere! Especially in the bedroom . Had to spray air freshener all the time to be able to sleep from the smell . We were very lucky to have had beautiful weather otherwise we would have come home early .

  Reviewed by Lisa2.5★Sep 2024

• "The log cabin was nice and clean comfy beds nice clean linen and towels."

  The view was beautiful over the lake watching all the wildlife was stunning. The location was great not far from Looe and other places The only downside was the terrible smell outside the door as you walked in smelt like sewage it was quite awful and sometimes could smell it as you walked in. Bathroom floors need replaced as there coming up from the floor so that wasn’t nice kitchen work tops need replacing around the sink area they seen better days maybe a light outside as there isn’t one would of been nice to sit outside of a evening Hot tub was nice overall it was a lovely stay and my mother in law had a lovely break .

  Thank you so much for your feedback Rhonda, I am so happy to hear that there were several aspects of your stay that you loved, however very disappointed to hear of the issues you also experienced. The items which you have raised have been passed onto the owner of the lodge and we will encourage that these items be rectified, so that future guests do not experience similar problems. I hope that you will come back to stay with us again soon. Sally, Guest Services, Charteroak Property Owner

  Reviewed by Rhonda3.4★Sep 2024

• "On site facilities are excellent and staff in the bar/restaurant were very friendly and helpful."

  Regarding the accommodation- fixtures and fittings were originally to a high standard - we have stayed at this site many times over the last 12 years including previous stays at #7 Water’s Edge - however maintenance has not been kept up. Lounge/Kitchen area is still very nice with good views across the lake. There are some games provided and TV/AppleTv/Bluray player are nice to have for a lazy afternoon at home and sofas, table & chairs are all good quality. Cleaning routine had failed to pick up mouse droppings in multiple cupboards- I hadn’t expected to have to sort out a visit from Rentokill whilst on holiday. We were unable to report this issue immediately due to a Bank Holiday, however this was resolved within 24 hours of being reported to CharterOak. Flooring and skirting in the en-suite needs replacement due to mould & damp. The worktop in the kitchen also needs attention. Decking needs attention- some boards have already been replaced. More needs to be done in the near future. Table & chairs on the deck need maintenance (cleaning/sanding/minor repairs) or to be replaced. We were quite tolerant of the issues due tonour fond memories of family holding over a number of years, however I would be surprised if a first-timer would be wishing to return based on this experience. We still find this a very relaxing location and would consider booking again but only in one of the lodges which has had recent maintenance. We would not rebook WE7 at this time unless this issues mentioned have been addressed. We registered these issues with Sykes on day 1 of our holiday. It is now 9 days since they were registered we have not been contacted other than to receive a complaint reference.

  Thank you for leaving us your thoughts Steve, we really do appreciate your time. I am very pleased to hear that you were still able to relax on your holiday, despite the issues you raised during your stay I am so sorry to hear that there were some cleaning oversights, this has been passed onto our housekeeping manager to ensure that this does not happen again moving forward, Please do be assured that the flooring in the ensuite has been quoted for and we are encouraging this to be replaced by the owner. I do hope that one day we will be able to welcome you back again. Sally, Guest, Services, Charteroak Property Owner

  Reviewed by Steve2.8★Aug 2024

• "The site was beautiful, really well maintained, unfortunately the accommodation was not to the standard we would expect when booking through Sykes, the drainage was very poor, the shower tray kept over flowing so we had to keep turning the shower off to allow it to drain, the lodge smelt of sewage, the toilet and sinks gurgled through the night, waking us up, the bedroom curtains were mouldy, there was a nail sticking out of the decking which my daughter stood on."

  The general cleanliness of the lodge was of a poor standard. We would stay on this site again but not in this lodge which is a shame because the location over looking the lake was beautiful.

  Thank you for leaving us your thoughts after your stay at 7 Water's Edge. Thank you also for your lovely comments regarding our resort, the team do work extremely hard to maintain the site as best they can, despite the ever-growing foliage and grass! I am however sorry to hear that you had some issues while staying with us. We really do want for our guests to have the best time, and I apologise that this was not the case for you. This lodge is currently being looked at and recommendations and improvements will be made to the owner. I hope despite the issues you encountered you will return to stay with us again in the future. Sally, Guest Services, Charteroak Property Owner

  Reviewed by Sinead1.9★Aug 2024

• "A nice property, but could do with a few little improvements, ie, slabbing or ..."

  A nice property, but could do with a few little improvements, ie, slabbing or re graveling to front of property as if raining it would be rather muddy, and re coating the exterior as it looks a bit tired,

  Thank you so much for leaving us your thoughts David, after your stay with us at 7 Water's Edge. We really do appreciate your insight and comments, which I have passed to our Guest Experience Manager. I hope despite these issues, you enjoyed your stay and will be back to visit us again in the future. Sally, Guest Services, Charteroak Property Owner

  Reviewed by David4.1★May 2024

• "The property exceeded our expectations."

  The property was clean, spacious, modern and situated in beautiful and well maintained grounds. We were next to the lake, which was peaceful and full of wild life. During our stay we saw carp, ducks, geese and foxes which added to our experience. The hot tub was lovely and was routinely checked throughout our stay. The reception staff were faultless. I would definitely return and highly recommend the property.

  What a wonderful review Paulette, thank you so much! I am absolutely delighted that you loved your stay at 7 Water's Edge and enjoyed connecting with all the wildlife at Stonerush Lakes! We have goslings here too now! I look forward to being able to welcome you back to stay again in the very near future. Sally, Guest Services, Charteroak Property Owner

  Reviewed by Paulette5.0★Apr 2024

• "On first inspection the lodge was perfect, however there are a few things that need attention."

  Firstly it would be nice to have more coat hangers, we stopped for a week and there was only 3 per person provided. Secondly the curtains in the main bedroom are covered in mould at the bottom so definitely need replacing. The hot tub is wonderful and the view over the lake is beautiful. It was nice to just sit and watch the birds and squirrels. Very relaxing and peaceful.

  I am so happy to hear that you had a peaceful and relaxing stay with us at 7 Water's Edge, Paula. Thank you for leaving us your feedback regarding the hangers and curtains, I have passed your comments to our housekeeping manager to resolve. Hopefully, despite these issues, you will come back and see us again in the future. Sally, Guest Services, Charteroak Property Owner

  Reviewed by Paula3.8★Mar 2024

• "Excellent stay at clean comfortable lodge with relaxing hot tub."

  We were very pleased with the services and facilities and location in peaceful spot by the lake. The staff were very friendly and accomodating, even switching our booking at no extra cost , when our daughter hurt her leg and couldn't go away on the original date. Sally gave us helpful local advice on the best beaches to visit and we did and really loved it. Would recommend and go back. Thank you. [Tiny recommendation for a mattress topper for single bed as springs were bit lumpy for daughter. There is small amount of black round sink due to water not being wiped properly, this is not owner's fault but perhaps some protection could be installed?]

  Thank you so much for leaving us your lovely feedback Elizabeth, we really appreciate your time. I am very pleased to hear that you loved your stay with us at 7 Water's Edge and that you were able to visit the beaches I told you about! Thank you also for your suggestions for a mattress topper for the single bed, I will pass this to our housekeeping team. Quite a few of the worktops on the resort are due to be re-sanded and varnished, so I will check that your lodge is on the list! Hopefully these issues will not stop you from returning to see us again in the very near future. Sally, Guest Services, Charteroak Property Owner

  Reviewed by Elizabeth4.7★Oct 2023

• "This was like a home from a home, it had everything you could possibly need and more."

  The property was very clean and tidy with modern finishings throughout. The balcony overlooked a peaceful lake creating the most relaxing of environments. The hot tub was fabulous, and surprisingly private considering it was at the side of the property. The only thing I might change would be the trees in front of the balcony as it does block the view slightly, that being said it does mean that you have more privacy. An outdoor light would be useful also as it is pitch black apart from the indoor light. These however wouldn’t stop me booking this particular property again. Sally and her team were lovely and welcoming, The Mill restaurant looked lovely however we only had a drink on the outdoor terrace. Overall 10/10 from us! We will be back :)

  I am so happy to hear how much you enjoyed your stay with us Gemma and that you loved 7 Water's Edge and Stonerush Lakes. Thank you for your suggestions for the lodge, I have passed your comments to our Guest Experience Manager to look into. We can't wait to welcome you back to visit us again in the near future! Sally, Guest Services, Charteroak Property Owner

  Reviewed by Gemma5.0★Oct 2023

• "The cabin was lovely but there was a pile of off- cut wood and rubbish left beside this cabin."

  It did not appear that any work had been done on this cabin but the rubbish was left next to parking space. Also the second bedroom we could not open the door to outside which means that there is no way the escape in a fire but also could not cool down the room. Also the dinning room chairs the legs are all loose and we were concerned they may break. Many thanks Julie

  Thank you so much for leaving us your feedback. I am so sorry that you found several issues with your lodge. If I had only known about them during your stay, I would have most certainly resolved them immediately for you. Hopefully this will not deter you from returning to stay with us again in the future and thank you for still giving us a great review score. Sally, Guest Services, Charteroak Property Owner

  Reviewed by Michael4.7★Apr 2023

• "Surprised to be asked for feedback when Sykes didn’t bother to respond to the feedback I sent when requested on the first day of the holiday."

  Lodge reasonably clean but could be better like last year. Facilities again could be better: blinds still not fixed and locks iffy (but maintenance were prompt on attending on the Sunday morning when one handle sheared off on the Saturday night). Freezer hadn’t been emptied after the previous occupants. In all, decent enough but a bit tired and in need of TLC to be anything like luxury. Hot tub still a nice touch hut a little effort on the part of the (corporate) owner and this would be a far better holiday home.

  Thank you for taking the time to leave your feedback, we try to schedule a refresh during the quieter times to ensure the lodge is up to the standard expected. The lodges are privately owner so will pass your comments to them. Property Owner

  Reviewed by James3.4★Aug 2022

• "We had an amazing holiday at 7 waters edge, lodge was lovely very spacious and fully equipped, it was clean but there were a few missed bits eg, legs on brown leather chairs were thick with dust and there was toothpaste marks on the ledge below the mirror cupboard in the main bathroom but I just gave it a wipe."

  Hot tub was lovely plenty big enough for the four of us. This lodge is so private it was perfect, We would love to return for another holiday

  Thank you for a great review we have passed across your comments to the Housekeeping Manager, we are glad you enjoyed the privacy and would return we look forward to welcoming you back Property Owner

  Reviewed by Julie4.7★Jul 2022

• "The setting was truly beautiful and very hard to beat, however the lodge was very dirty."

  The dust was so thick you could write your name in it. my husband dropped his swim shorts on the floor and when we picked them up they were filthy. The toilet was stained and as for the toilet brush was disgusting! I might suggest a plastic sort next time so it doesn't rust. We were also very disappointed when we walked up to the restaurant on Tuesday, where we thought we would have a drink and order from the takeaway menu, however we were told it was only available on a Monday! Apparently it was on a sign outside the restaurant but it was NOT on the one in the lodge, which was the one that we were looking at. Our driver had had a drink by that time and we were unable to drive anywhere else and as we didn't know the takeaway menu was not an option we didn't have anything back at the lodge so we went hungry! This issue definitely needs to be addressed. We spoke Christine when we picked up the keys and were not made aware of it. The cocktail we had was rubbish too. It seemed to be very under staffed, the girl working the bar said she was the only member of staff on. It put us off so much we cancelled our reservation at the restaurant for the Wednesday and had a lovely meal out instead. There was no welcome information pack, eg things to do in the area, local taxi phone numbers, takeaway menus as you cant eat on site. We chatted to a gentleman when we took our rubbish to the communal bin and he had asked if we had seen the otter or the kingfisher. It would have been lovely to know this information so as we could have kept an eye out for them. The beds were comfortable and clean but a spare duvet or blanket would have been nice as the duvets were thin and my husband was cold. We paid a lot of money and our expectations were not met. Overall stunning location but poor cleanliness and lack of information. If these issues are rectified it would be an ideal getaway.

  Thank you for leaving your feedback, we do ask people when they arrive to let us know if there are problems so we can sort at the time, we have someone available for this until 6.00pm. The opening times for the Bar, Restaurant and Reception are clearly displayed both in the outside noticeboard box and on the door when Entering the Old Mill. The menus change on a regular basis so advise people to look at our website for the latest options along with opening times. There is an information folder which contains as much as possible it details the local amenities, petrol stations, Banks ATM & Transport, Days out like the Eden Project, Adrenalin Quarry, Treasure Trails etc it is difficult to cover everybodies preferred activities. We do provide free WIFI so people can do some research on what is open at the time they are staying. Property Owner

  Reviewed by Angela2.5★May 2022

• "Fabulous property and had a really relaxing week which was just what we were looking for."

  Located near some really great places to visit and when not feeling like that chilling out in the hot tub was perfect. If there was one grip it would be the inside glass of doors to decking not cleaned. Everything else was spotless and comfortable. Especially loved waking up to the geese, ducks and hungry carp. Kiki the dog loved the warm welcome she got at the mill restaurant and we loved the food and service.

  We are glad you had a relaxing stay and were able to visit some of Cornwall's attractions, The wildlife are always an interesting part of the surroundings even whilst in the hot tub. We are glad Kiki also enjoyed the whole experience. Thank you for you great feedback. Property Owner

  Reviewed by Olivia4.7★Apr 2022

• "We had a very relaxing and enjoyable four night stay at 7 Waters Edge."

  The surroundings are beautiful, very peaceful and quiet with lots of wildlife around! The property was clean and tidy upon arrival and the facilities were ideal for what we required. The hot tub was perfect - clean and well maintained. We used it everyday and had no trouble with it at all, I believe the maintenance person did come to check the hot tub halfway through our stay. We did not eat at the on-site restaurant but we did have a drink there one afternoon - it’s modern and has a cozy pub feel inside with very affordable drinks prices. I would recommend buying any food shopping before arriving at the property as a large supermarket is about 40 minutes drive away. There are picturesque seaside towns about 30 minutes from the property which are lovely to explore for a couple of hours - our stay was in December so understandably they were very quiet and not everything was open. The only issue we had with our stay is the master bedroom bed was incredibly uncomfortable - you could feel the mattress springs digging in when lying down and gave both of us painful backs. On our last day when stripping the bed before leaving, we saw that the mattress was actually upside down which would explain why it was so uncomfortable, although I’m not sure why it was placed like this! It is a shame about the master bed as every other part of our stay was absolutely brilliant! Despite the uncomfortable bed we will definitely be returning to 7 Waters Edge for another relaxing break in the near future!

  Reviewed by Ella4.7★Dec 2021

• "Beautiful property and location, furnished Nicely with a well stocked kitchen for my chef partner."

  The on site pub is amazing with the friendliest of staff and food that was defiantly not your standard pub grub, the whole menu looked amazing, we can’t wait to go again to try more of it!!! We will defiantly be back to 7 waters edge

  Thank you for your feedback. Glad you enjoyed your stay. Look forward to seeing you again. Property Owner

  Reviewed by Isabel4.4★Dec 2021

• "Lodge met all our expectations"

  Thank you Property Owner

  Reviewed by C5.0★Nov 2021

• "Lovely break away, little package for essentials is a nice touch!"

  Only thing I would mention is that our torch provided was broken which would of came in handy while walking the dog. However, all in all a great stay.

  Reviewed by Gemma4.7★Sep 2021

• "Lovely property."

  Quiet and beautiful location on the lake. Clean, spacious and the hot tub was fantastic. Only issue was the beds- all the mattresses need replacing. Lumpy and soft which was a major downside of the property. We did raise this with Sykes before going, based on another review, but nothing was done and this would stop us re-booking this property.

  Reviewed by Claire4.7★Jul 2021

• "Beautiful position."

  Lacked some pizazz; many others had outside parasols, plants on balcony etc. No windows, many doors which would have been okay but missing keys in order to open as very warm in cottage. Some grime on shower head and hose and around seals. All door handles loose and some blinds didn't roll properly. Overall beautiful stay but needs some care and attention.

  Reviewed by Rebecca4.1★Jun 2021

• "Amazing, beautiful, lovely."

  Superb lodge, wonderful surroundings, great hot tub. We loved feeding the birds and fishes. To wake up early, open the double doors in the bedroom and watch the wildlife was heavenly. Thank you for a lovely, relaxing holiday

  Reviewed by Paul5.0★May 2021

• "Thank you for such an amazing week, we will definitely be returning everything was just perfect, very peaceful and beautiful setting!"

  Reviewed by Chelsey5.0★May 2021

• "If I had to groan it would have to be the restaurant not preparing for bad weather outside like some places elsewhere have done ."

  But the lodge as usual was 100 per cent excellent in every way

  Reviewed by Neil4.7★May 2021

• "Lovely lodge with fantastic setting next to lake."

  Quiet location with lodges well separated with hot tub in great private position. Amazing to lay in bed and look out over lake in the morning. Enclosed decking was perfect for the dog.

  Reviewed by Lynne4.4★Apr 2021

• "Loved it , Cant wait for our next stay."

  Reviewed by Graham5.0★Apr 2021

• "Beautiful setting and lodge, immaculate and well equipped."

  Perfect for a relaxing break and only a short drive to beaches and other attractions.

  Reviewed by Richard5.0★Apr 2021

• "Lovely lodge very tranquil and just what we needed."

  Great location if you want to travel into Looe or Polperro The only negative I would say is the signage could be better to help people find their lodge, on the day we arrived we had at least 5 different people turn around on our steep drive extremely close to our car which did make me nervous and could have been easily avoided with some clearer signs

  Reviewed by Karen4.4★Dec 2020

• "The location was brilliant for a relaxing holiday in Cornwall and good access to go and explore."

  The accommodation was spacious and well equipped.

  Reviewed by Lee5.0★Sep 2020

• "During covid we had no soap when arriving which I think is paramount, this was rectified the next day."

  The furniture seemed out of place with two sofas that didn't really fit in the room. The sink and tap made such a mess as water splashed everywhere and the freezer was missing a drawer. The beds and pillows were extremely uncomfortable and felt very old.

  Reviewed by Adam4.7★Sep 2020

• "Beautiful accommodation, in lovely location."

  Property exceeded expectations and highly recommend. Disappointing though that cleaning co arrived an hour early, told us leaving time was 9.00 whereas it was 10.00 and then sat hovering in their car until asked them to leave. It caused unnecessary stress taking the edge off a lovely break.

  Reviewed by Karen5.0★Sep 2020

• "It was lovely, a few small details, like the lamp next to bed not working, towel rails not coming on unless we put the heating on, but other than that all good."

  I think you should have a few more basic essentials upon arrival, like bread, milk and tea and coffee, and more tupperware, oil and butter.

  Reviewed by Grace3.8★Jul 2020

• "We had such a lovely time staying at 7 Waters Edge."

  Was so peaceful and tranquil, just what we needed! Only thing that needs attention is the tap on the kitchen which is leaking. Stonerush Lakes is a beautiful place to stay if you are wanting to get away from it all, and is close to many tourist attractions and beaches if you want to get out and about. This was our second visit and are already looking into when we can book our next visit

  Reviewed by Kay4.7★Jul 2020

• "I have booked with Sykes before and found the information online regarding the property very accurate and the pictures true to life."

  The Waters Edge lodge at Stonerush lakes is absolutely gorgeous. The decor and furnishings are modern and stylish and create a very comfortable and homely environment. The kitchen is well equipped and the bathrooms are spacious. The main bedroom had a fantastic view over the lake as does the lounge area. The onsite reception, bar and restaurant has a very welcoming atmosphere and the site is very well maintained. We will definitely return.

  Reviewed by Sue4.7★Dec 2019

• "It was too short!"

  - as last time @ Stonerush Lakes everything was perfect

  Reviewed by Richard5.0★Nov 2019

• "The property was great and we really enjoyed our stay."

  Maybe worth adding to the listing: - Kitchen Towels/Oven Glove provided. - Amenity kit provided on arrival. Improvements required: - Bathroom blind does not twist open/close (no privacy - needs replacing) - Main Bedroom blind does not open/close (had to be kept permanently down for privacy which meant no morning view is the lake - needs replacing) - Requires outside light on decking for access to hot tub when dark. - Decking slippery when wet - Needs good clean (pressure wash) or decking boards with groves. Hope this helps.

  Reviewed by Jonny4.4★Oct 2019

• "The situation of this lodge is perfect right on the edge of the lake."

  The lodge is extremely comfortable although the sofa is a bit low. The reason for the slightly low mark for facilities is..When.we reported that the blind in the main bedroom was broken. We were told by the disinterested lady on reception that that they were aware there was an issue with the blind and did we want ‘someone to look at it’. We had previously reported on arrival that the washing machine had towels inside and the door on the washing machine would not open. When we return to the lodge later that day the door had been fixed but the wet towels were still in the machine and the blind still broken! So the lodge is perfect but it is being let down but very poor facilities management and customer relations.

  Reviewed by Judith4.7★Sep 2019

• "Wonderful place, just wish now we booked more than two nights."

  Reviewed by Hannah4.7★Jul 2019

• "The blind in the family bathroom doesn't close, it is broken, so can't close the blind when having a shower or going to the toilet."

  The blind in the main bedroom is broken and has been tied back up. On arrival the parasol was broken and on a chair, so I assume it had been noticed. There were 4 mugs and 4 glasses which is ridiculous for a property which costs this much! There should be at least 8 of each if not more, so this meant constant washing up. Raised nails on the decking - so don't go on the decking bare foot. No oven glove in the property - plenty of towels and bedding was lovely. Position of lodge is amazing - personal opinion is that this lodge was in a much better condition when Blue Chip Holidays were letting it. Not so many broken items and seemed as though it was being taken care of.

  Reviewed by Emma4.1★Jul 2019

• "The photos dont do it justice ."

  Just like.paradise relaxing stunning scenery ..very peaceful.

  Reviewed by Michael5.0★May 2019

• "The property was outstanding, it had everything we needed, and was perfect for our dog."

  The on-site restaurant/bar was reasonably priced.The location was ideal for daily trips to the coasts. Would highly recommend to everyone and are already planning a trip back ourselves.

  Reviewed by Dane5.0★May 2019

• "Been staying at Stonerush for the last 4 years and enjoy it every time."

  The lodges are lovely and comfortable and the grounds well looked after. the staff are so friendly.

  Reviewed by Nicola5.0★May 2019

• "Your photos and explaination of the lodge really doesn’t do it justice at all."

  It looks quite basic online but when you arrive it takes your breath away . We really were pleasantly surprised. By far the best uk break I’ve ever been on. It was out fodt holiday in a year and with out new born disabled son. Everything was just perfect and really helped us relax after a rather stressful year

  Reviewed by Hannah5.0★Mar 2019

• "This lodge was by far the best holiday lodge we have stayed in."

  We have been "lodging" for 5 years now and have stayed in some really cramped, overcrowded parks. Whereas this park was so well set out, plenty of space and we'll kept. The lodge was huge too - a large balcony, with 4 doors out onto it, and a big bath. This is definitely the bar that should be set for lodges.

  Reviewed by Simon4.7★Feb 2019

• "We booked 7 waters edge for the valentines weekend and we have had a fantastic time."

  The lodge was beautiful and the views were amazing. We took our dog with us and the balcony area was perfect for him. He loved watching the fish over the edge. The only thing we noticed is there should be some outside lighting as using the hot tub in the evening when it gets dark is difficult as there’s no lights. Would recommend staying here to anyone who would like a relaxing weekend.

  Reviewed by Lucy5.0★Feb 2019

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