Lower Fernlea

41 Customer Reviews

• "The property was not fully refurbished to a high standard in recent years (as quoted in description), sadly the property was unloved and due some maintenance."

  The location and parking are the properties winning factor, however the overall cleanliness is much to be desired. The quality of the bedsheets, and towels, not to mention the uncomfortable bed are not fitting of the price tag. There also needs to be more transparency about the building work next door, and a 10% reduction does not cut it.

  Thank you for your review which we appreciate you having the time to complete. Coast and Country manage the property on our behalf so we will be taking up your negative comments with them. We have no control over the neighbours building works and are very disappointed that they chose the height of the summer season to do this but understand that the works are nearing completion now. Property Owner

  Reviewed by Thomas2.5★Jul 2024

• "The fact that there was noisy building work going on next door was not sufficiently flagged."

  As regular Salcombe visitors we don’t read the fine print relating to location at the end of which there is indeed reference made to refurbishment work going on next door. Although it doesn’t refer to the scale and noise associated with the work. I understand from the local agents that there would have been a specific additional red warning at the time of payment had we not done a last minute booking, which would have alerted us to this fact. Whilst an offer of a 10% reduction was made and accepted this is really not sufficient to compensate for the disruption, and we remain very unhappy with the transparency of booking process.

  Reviewed by Nick4.4★Jun 2024

• "An ideal location close to the town, it has everything you need."

  Steps up to apartment are a bit steep but a great apartment.

  Reviewed by David4.7★Sep 2023

• "Lovely stay at Lower Fernlea, very close to everything we needed in beautiful ..."

  Lovely stay at Lower Fernlea, very close to everything we needed in beautiful Salcombe, very clean and well equipped accommodation, just a little mention, really do need bed linen that actually fits the double bed, and a more comfortable duvet would be perfect

  Reviewed by Lynne4.7★Sep 2023

• "Lovely property, equipped with everything needed."

  Excellent location with the bonus of car parking.

  Thank you for your kind review and so glad to see you had a lovely holiday Property Owner

  Reviewed by Deborah5.0★Sep 2023

• "Excellent location with parking near to town centre."

  Steep hill and steps to negotiate back to property.

  Reviewed by Roger4.7★Jun 2023

• "Lovely apartment, well positioned with parking in a great location."

  Very fair price Clean and we’ll provisioned. Will definitely use again Ian/Babs H

  Thank you for your positive feedback and we look forward to welcoming you again at Lower Fernlea Property Owner

  Reviewed by Babs5.0★Jun 2023

• "The location is great and having off street parking is a bonus."

  Unfortunately the people using the flat above Lower Fernlea were very noisy and could be heard very clearly through the ceiling and the walls upstairs.

  Reviewed by Catherine4.7★May 2023

• "We had a lovely week in Lower Fernlea, despite the weather not being as kind as normal."

  We found the accommodation to be clean and well maintained and was in a perfect position for all the amenities that Salcombe has to offer. The sun terrace was great for breakfast and the parking below was definitely a bonus. We will come back next year and have already recommended Lower Fernlea to our friends.

  Reviewed by Beverley5.0★May 2023

• "We enjoyed a lovely week long stay at Lower Fernlea."

  It was a great base to explore Salcombe and the wider area. The property was as advertised and was in a good clean condition when we arrived. We took one large vehicle and it easily parked in the space available. I would think two medium size cars (e.g. Ford Focus) would be a squeeze. The availability of the EV charger will likely be very beneficial to anyone with and EV travelling a long distance or planning to explore a lot. Whilst the upstairs bedrooms are only 2’6” they were manageable for an adult during our stay, although anyone of greater than average height would really struggle for headroom when using the shower in the adjacent bathroom. In comparison the ground floor en-suite was much more suited to somebody taller. We reported a couple of issues at the end of our stay. The broadband went faulty on the final day but there were good mobile signals on the EE and O2 networks in the area so we managed. The timer on the boiler kept stopping, which meant sometimes the boiler may not have come on before we got home or not gone off. In the end we just resorted to manual activation. We wanted the owner to be aware so that this wasn’t wasting energy and their money. Overall, this was a good property, well suited to our stay and we would consider it again in the future.

  Reviewed by Martin4.7★Apr 2023

• "No complaints and service amazing"

  Reviewed by Lydia5.0★Feb 2023

• "Lovely property and very well equipped."

  It’s the perfect location for a trip to Salcombe. We absolutely loved our stay and would love to come back. Thank you for allowing us to bring my dog too, it was his first time going to the seaside and he loved it. He also loved watching people from the outside area walking past the property.

  Thank you Chloe for your feedback and so happy to see you and family enjoyed your stay at Lower Fernlea Property Owner

  Reviewed by Chloe4.1★Sep 2022

• "We enjoyed our stay in Salcombe."

  Lower Ferlea is ideally placed to walk into town where there are plenty of pubs restaurants and lovely shops plus the Quay and the most stunning views you could ever wish for. The apartment was a nice size. 2 bathrooms and parking was a real asset. The 2nd bedroom is fairly small and has no wardrobe which is fine for a short stay but it was a bit tight for 2 adults. Also had small problem with ants in the property. There was ant killer provided so I guess this must be an ongoing problem. We rectified the problem with water but may need some further investigation. The apartment is equipped with many extras in the kitchen to make it feel homely and comfortable. We had some noise (scrapping of chairs) from the apartment above but as we were out and about a lot this was not a problem for us but useful to know. The apartment has a lovely large balcony which was a real sun trap. The umbrella was a real bonus and provided the shade we needed. We had a lovely stay and would recommend to others.

  Reviewed by Catherine4.1★May 2022

• "We have stayed in many properties in Salcombe and this is one of the better ones."

  The location is brilliant and the terrace is great. The property is a good size for a family of four with young children (ours are 13 and 10) and was clean, tidy, comfortable and well maintained. The only downside was that the people staying upstairs (in another property) were very noisy in the early mornings.

  Dear Sally, thank you for your review and we are delighted to hear you enjoyed your stay. Property Owner

  Reviewed by Sarah5.0★Apr 2022

• "Great location and lovely property"

  Reviewed by Sally4.7★May 2021

• "The apartment is in a great location, well equipped and maintained."

  Clean when we arrived and easy to keep clean. One of the better apartments, we have stayed in.

  Thank you for taking the time to leave us your feedback. We were really pleased to read that you found the apartment comfortable for your stay. We have passed on your cleanliness praises to the housekeeping team and would like to thank you for this. Coast and Country Cottages on behalf of, Property Owner

  Reviewed by Steven5.0★Dec 2020

• "We were very pleased with everything and found the accommodation very comfortable."

  We shall definitely go back.

  Many thanks for leaving us your comments. We were pleased to read that you found the property comfortable for your stay and very much look forward to welcoming you back soon. Property Owner

  Reviewed by Ian5.0★Nov 2019

• "Great cottage in a fantastic location, so easy to walk into Salcombe."

  Very comfy mattress, slept really well! Really thoughtfully equipped. Super clean. We had a lovely stay and feel this cottage is quite the find!

  Thank you for leaving us your feedback. We were delighted to read that the cottage was presented to a high standard prior to your arrival and that it provided you with all the facilities you required. We have passed on your cleanliness praises to our housekeeping team who were really pleased to learn that this was satisfactory for your visit. We very much look forward to welcoming you back soon. Coast and Country Cottages on behalf of, Property Owner

  Reviewed by Noreen4.7★Oct 2019

• "Really nice place with everything that we could have wanted."

  Great to have the patio and chairs out front with the sun on it until mid afternoon and also to have onsite parking. Short but steepish walk into Salcombe centre and handy to have the park virtually opposite for walking the dog early and late in the day. Only slight downside on the property was the bed was a little too firm for our liking. I would also make a point about having to pick the keys up from the Agent's office on arrival rather than have a secure key case outside the property to access. Despite having set off early (we had a 300 mile drive) traffic delays on the way put us under pressure to get to the office by the final pick up time of 16.00 and when we tried to phone ahead to advise that, firstly we couldn't get a signal and when we did, we were put through to the head office. They were able to advise of the backup arrangements, which shortly afterwards were messaged to me by the local office but perhaps the back up arrangements could have been advised in the directions and pick up instructions sent out beforehand?

  Thank you for taking the time to leave us your feedback. We were pleased to read that you had an enjoyable stay. We were only sorry that you had some difficulty with the key arrangements at the beginning of your stay, we have passed on your suggestion for a keysafe to the owner and can only apologise for the inconvenience caused. We hope this did not detract too largely from what is a beautiful week in Salcombe and very much look forward to welcoming you back soon. Coast and Country Cottages on behalf of, Property Owner

  Reviewed by Dave4.7★Sep 2019

• "Great apartment in a good spot!"

  We will be back next summer

  Thank you so much for your positive feedback. We are pleased that you enjoyed the apartment, and agree it is in the perfect location to explore all that Salcombe has to offer. We look forward to seeing you again soon! Property Owner

  Reviewed by Nicholas4.1★Jun 2019

• "This is our second visit as met our requirements and such a good location."

  Shower trim on shower door upstairs could do with a clean. Lovely time despite the weather. Best wishes

  Reviewed by Susan4.1★Jun 2019

• "I suspect someone came in and fixed a lighting issue on Saturday morning whilst we were out - which we were grateful for as the sitting area light were either out or flickering on Friday night when we arrived."

  Might have been nice to have been informed that someone was going into the property though! A rug in the sitting area would have been appreciated - cold floor! Otherwise - lovely cottage - great location and parking. Managed to use the patio furniture too!

  Reviewed by Pauline4.1★Mar 2019

• "Great service from C&C over the Christmas Holiday - nice house and 'as ..."

  Great service from C&C over the Christmas Holiday - nice house and 'as advertised' in the centre of town but still private - very pleased and would recommend - thank you

  Reviewed by Nick5.0★Dec 2018

• "No perfect for a week away and ideally situated just 2 mins walk into the centre-real benefit especially in the summer is the parking."

  Reviewed by Kathy4.4★Oct 2018

• "Great location, as only a few minutes walk to the main street and estuary."

  Balcony out front was very spacious and a sun trap for most of the day, having parking spaces was great (officially 2 but we only had 1 car, would have been a squeeze to get 2 in). The house itself was well laid out, and had all amenities for a week's holiday. Spotlessly clean. Double bedded room had a relatively small bed in it, and the mattress was a bit too soft for our liking, which was our only negative

  Lower Fernlea is a delightful property within the heart of Salcombe so we’re pleased to hear you enjoyed it. Once again, thank you for your feedback and we hope you book again with us soon. Property Owner

  Mr Stuart AtkinsonJul 2018

• "Good property."

  Excellent location. Well equipped. Some issue with noise from flat above causing problems for sleeping of very young child in our party.

  Thank you for your review of Lower Fernlea in Salcombe.  We were grateful to you for your feedback in respect of this property and pleased that you loved the excellent location.  We were sorry to hear, however, that there was an issue with noise from the flat above during your stay and will be passing on your comments to the owners.  We do hope that you will choose to return to Salcombe in the future.  
  Property Owner

  Nov 2017

• "Great property & location in Salcombe, opposite the park & close to Main Street."

  Modern, spacious & clean decor. Worked very well for our family & dog. Great outdoor space & parking space a bonus. Only slight downside was noise from surrounding property above. However, will look to book again next year. Great service from property company.

  Many thanks for your taking the time to leave your review of Lower Fernlea in Salcombe.  We were so pleased to hear that this pet friendly property, together with its outdoor space and parking space, suited your family well.  Your feedback in respect of the noise from the property above has been noted.  We were delighted to hear that you would be keen to re-book Lower Fernlea again for next year, so hope to see you in 2018!    Property Owner

  Jun 2017

• "As previously stated."

  ......

  Thank you for taking the time to leave your five star review of Lower Fernlea in Salcombe.  We were delighted to hear that you had a great time on your holiday and that you found the team to be friendly and helpful.    We do hope to see you again soon!
  Property Owner

  Mr Patrick FaleurMay 2017

• "Spacious & nicely decorated."

  A great property for a family break with a dog. Great location & area.

  Thank you for your kind review of Lower Fernlea in Salcombe.  We were so pleased to hear that you enjoyed a great family break in this lovely property. Looking forward to welcoming you back to the Salcombe area very soon.    
  Property Owner

  Jun 2016

• "Good location."

  Nice apartment. Sleeps 4 but not equipped properly for 4. Needs a few diy jobs but nothing that would spoil your stay. Lovely sun terrace.

  May 2016

• "Lovely apartment, thoroughly enjoyed our stay."

  2 points to note: the bin lid did not work and my brand new car had 3 big White patches on the roof and windscreen of milky white paint presumably caused by the driving rain into the open carport. It has been quite tricky to get off. Staff at C and C clearly were aware of the issue, might be worth warning future residents.

  Thank you for your review in respect of Lower Fernlea in Salcombe. We were delighted to hear that you thoroughly enjoyed your stay in this lovely apartment. We are grateful for your feedback regarding the bin lid and a replacement is now being organised. The issue with lime residue dripping into the car port is also being investigated. Our Property Services Team is hoping to establish if there is anything that can be done to prevent this from happening again. Thanks, once again, for your valuable feedback. We do hope you choose to stay with us in the future. Property Owner

  Jan 2016

• "The apartment was lovely."

  Very comfortable and everything you needed was provided.

  Mr R DaviesJul 2015

• "The place was ideal for a weeks stay, not too fussy but it was up for sale and felt a little tired around the edges."

  One or two areas could have been a bit cleaner, we mopped the whole downstairs area on arrival

  Many thanks for your positive review in respect of your recent stay at Lower Fernlea in Salcombe. We were grateful for your feedback regarding the property. As you appreciate, we work very hard with all owners and their housekeepers to ensure holiday properties are satisfactorily cleaned and presented for the arrival of guests - we are therefore sorry that this popular apartment fell below its usual high standard on this occasion. Looking forward to welcoming you back to the Salcombe area very soon. Property Owner

  Jul 2015

• "Great until the hot water died on our last morning."

  Many thanks for your positive review in respect of your recent stay at Lower Fernlea in Salcombe. We were pleased to hear that you had a great time at the property but so sorry that you did not have hot water for your last morning. A plumber has now attended and the 'over heat stat' was found to be faulty. This has now been replaced. We look forward to welcoming you back to the Salcombe area again soon. The Team at Coast & Country Cottages Property Owner

  May 2015

• "Nice accommodation but unfortunately the bathroom had not been cleaned so I had to do it when we arrived and the bed appeared not to have been changed."

  Not the usual standard as we have stayed many times in coast and country cottages and always been delighted.

  Thank you for your feedback in respect of your stay at Lower Fernlea in Salcombe although we were very disappointed and sorry to read that the property was not satisfactorily cleaned and presented prior to your arrival. We have passed on your comments to the housekeeping/caretaking team and will follow up and take what action is required to avoid further problems of this kind. We do hope you choose to stay with us again. Property Owner

  Apr 2015

• "It was ok, looked tired, chipped glasses, bed linen needs replacing, booking in ..."

  It was ok, looked tired, chipped glasses, bed linen needs replacing, booking in November shouldn't make a difference to the standard of the property

  Many thanks for your valuable feedback regarding your recent stay at Lower Fernlea in Salcombe. We were disappointed to read that the property fell short of its normal standard. We work hard to ensure all holiday properties are satisfactorily presented for the arrival of guests, whatever the season and apologise that this was not the case on this occasion. Your comments have been noted and we will pass these onto the property owners and we will work with them to make any necessary improvements. The Team at Coast & Country Cottages Property Owner

  Nov 2014

• "We love a TV in our bedroom that's all it was lacking."

  Oct 2014

• "You really ought to buy yourself a new television."

  Sep 2014

• "Good"

  Aug 2014

• "Lovely flat and fantastic roof terrace which we used daily"

  Jun 2014

• "Enjoyed our stay."

  Main window in the sitting room did not close properly - informed agent.

  Apr 2014

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