13 Oxford Street

10 Customer Reviews

• "An extremely disappointing stay."

  This had been our 3rd stay here and we booked for 2 weeks. After a 7 hour train journey we arrived without a welcome pack so couldn’t even have a quick drink before we went shopping. The house didn’t feel very clean and there are too many things to list that need attention. The kitchen table is held together with one screw and was quite dangerous we also were without sockets in the upstairs bedrooms for a week which was very inconvenient. This property is very rough around the edges now and this time it was an uncomfortable stay. We found it so convenient for our stay visiting family and friends but unfortunately won’t be staying again.

  We are especially disappointed to hear that you felt aspects of the stay didn't meet your expectations and apologise for this. Considering that the property was fully renovated only 18 months ago, and other reviews left by guests have been very positive, we are surprised by your feedback. As such, we have personally visited the property to assess the issues you have raised and have been liaising with our management company, Oak Homes to address any areas for improvement. Unfortunately, some things such as the storm affecting the upstairs sockets are beyond our control, Oak Homes kept you closely updated and we are sorry that we were unable to resolve the situation during your stay. Rest assured that we always act on feedback and hope that you would consider staying again with us in the future. Property Owner

  Reviewed by Eileen1.6★Nov 2024

• "We both enjoyed our stay at 13 Oxford Street."

  It’s in a fabulous location, within easy walking distance of the city centre and great shops, bars and restaurants. The house itself was clean, warm, comfortable, and well-equipped—as a previous reviewer mentioned, a hair dryer would be handy in a holiday let as these are quite bulky to pack. Parking is quite tricky; Oxford Street is mainly for residents with permits, with the rest of the street for stays of two hours maximum. Information about nearby areas with free on-street parking was kindly provided upon booking, but unfortunately all of these spaces were full when we arrived (a late afternoon weekday). However, we were subsequently able to book a parking space using an app around ten minutes’ walk from the property for the duration of the holiday quite easily, so it worked out in the end.

  Thank you so much for the positive feedback, so pleased you enjoyed your stay! A hairdryer is usually available for guests, but we have been made aware that it has gone missing so will be replaced. Property Owner

  Reviewed by Katherine4.4★Nov 2024

• "Very well equipped."

  Clean and tidy. Convenient location for shops and public transport.

  Thank you! We are glad you enjoyed your stay with us. Property Owner

  Reviewed by David5.0★Sep 2024

• "Ideally situated for train station, shops and historic sites of Exeter."

  Accommodation adequate but a bit of a squeeze for 4 adults. A microwave, kitchen scissors and most importantly access to either a mop, broom or vacuum cleaner would have been helpful. An information folder regarding nearest shops, restaurants, doctors etc and instructions for cooker, tv and other appliances would definitely be useful.

  Thank you for the positive feedback! We provide information about local amenities in the pre-stay email, however, a couple of people have mentioned that I microwave would be useful so we will be providing one in due course. Property Owner

  Reviewed by Susan3.8★Apr 2024

• "The house was tastefully decorated and very comfortable."

  The area was nice and quiet and easy to walk into the city centre. We were staying for a dance festival at the corn exchange so only a 15 min walk, avoiding the cities extortionate car parking fees! (£18 a day currently) The only annoying thing was not being provided with the correct key code and being stuck in the pouring rain unable to get into the house. Fortunately when I finally found a number to contact Sykes they were able to give me an alternative code to try which worked. Also a microwave would have been really useful.

  We are sorry about your experience accessing the key safe, we have liaised with Sykes regarding this following your stay. Thank you for your positive review of the house, we are glad you enjoyed your stay. Property Owner

  Reviewed by Clare4.1★Feb 2024

• "I would highly recommend this property for anyone visiting Exeter."

  The house was very comfortable and all the facilities were in very good condition. It is just a short walk to some really good independent bakeries and other shops on the main road and also to M&S food! Easy walk into the city centre.

  Thank you for staying with us! Property Owner

  Reviewed by Ann5.0★Dec 2023

• "We had an amazing stay at 13 Oxford Street."

  As non drivers the cottage is perfectly positioned near St Thomas Rail way station and a main bustop on Cowick Street. Its also a pleasant 20 min walk into town, either up the hill on fore Street or via the Quays using steps. There is also a flatter route along the river. The cottage was warm and cosy with relaxing decor. It was spotless and our beds were comfy. Great shower and large bathroom and a little courtyard outside. There is also a selection of books on the bookshelves. The TV has loads of options but we couldn't find the traditionsl terrestrial channels but it was easy enough to figure out how to select programmes and you can watch live TV if its the bbc or ITV. It also had Netflix and Amazon Prime which was fab. The kitchen is very modern and had every thing we needed bar a large frying pan and scissors. The fridge had milk, bread and butter but I reccomend to bring tea and coffee with you. Our only feedback would be printing out a little information folder with Oven and Hob instructions. I used Google and found the PDFs but not everyone can do this. There is free WiFi. We would have happily swept the floors or hoovered but there are little cleaning products so it might be worth leaving a few more bits and bobs out. These are all minor things and we would definitely stay again. The owners are also quick to respond over messaging which was fab too so we felt looked after, we also had a lovely welcome hamper.

  Thank you for your lovely review, we are glad you enjoyed your stay! Property Owner

  Reviewed by Rachel4.4★Dec 2023

• "Really comfortable stay."

  Would be helpful to have a parking permit and information folder.

  Reviewed by Eileen3.8★Nov 2023

• "Nicely furnished property with good access to train stations and the lovely quayside."

  I believe it’s fairly new to the rental market so perhaps I could share some observations to make a nice property even better. A microwave would be a bonus as using the oven must be more expensive. A bath slip mat and a hairdryer are things most people expect in any rental. The second bedroom has a double or king bed in it, but it is impossible to get around the bed as it butts right up to the fireplace. Not good if you need to use the downstairs toilet during the night. A set of drawers in one of the rooms would be nice. All in all, this is a very nice house for two or three people and just needs a few tweaks. Owner was very receptive to enquires as were cleaning company.

  Reviewed by Gillian4.1★Jun 2023

• "This is a delightful terrace house, very clean and within walking distance of ..."

  This is a delightful terrace house, very clean and within walking distance of the city The owners were very helpful and have noted my comments They need visitor parking permits Instructions for the cooker and heating Pegs for the laundry Freebies TV I would definitely recommend staying here

  Reviewed by Carole4.1★Apr 2023

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