Curlew Cottage

10 Customer Reviews

• "A very central property for all amenities and attractions."

  A few niggling problems though. The shower is very awkward to access and the shower screen was impossible to use effectively, whilst the bathroom window was adjacent to the bath/shower and got soaked each time the shower was used. We had difficulty opening the key safe which is situated in a very difficult position. The manager confirmed that everyone had a problem with this. On trying to vacuum throughout after a day or so I had to turn the vacuum cleaner off because of the awful smell it emitted - this was obviously caused by dog hairs as was the brush Minor things that were irritating.

  Reviewed by Bill3.1★Oct 2024

• "The propert was large and well appointed however the bathroom and downstairs toilet are very small."

  The biggest issue we had is that this property is advertised as dog friendly, as soon as you arrive and look at the information folder the first thing you see is a list of rules like no dogs on furniture, fair enough. Don't let dog upstairs, no stairgate provided. Don't let the dog go to the toilet in the garden, as children play in the garden. Get the point but as a responsible pet owner I always clean up after the dog, it would help if there was a hose in the back garden to wash down where the dog had been, noticed hose outside on the drive way but too short to get to the garden if the dog were to go in the garden. Good news is there is a nice little park 2 to 3 mins away. So, dog friendly, I'm not so sure!! Overall a good property but disappointed with the size of the bathroom and list of dog rules.

  Thank you for taking the time to share your detailed feedback. We're glad to hear that you found the property spacious and well-appointed overall. We appreciate your comments regarding the bathroom and downstairs toilet size and will take this into account for future improvements where possible. Regarding the dog-friendly aspect of the property, we understand your concerns. We aim to strike a balance between welcoming pets and ensuring the property remains comfortable and clean for all guests, including those who may not have pets. The guidelines are in place to maintain the standard of cleanliness, especially for families with young children who might use the garden. That said, we appreciate your suggestion about providing a hose in the garden area, and we will definitely consider adding one for more convenience. We’re glad that you were able to enjoy the nearby park, and we hope your stay was otherwise enjoyable. Thank you again for your feedback—it's incredibly valuable to us as we work to improve the experience for all our guests, both human and furry! Property Owner

  Reviewed by Alexander3.1★Sep 2024

• "The property was spotlessly clean, the beds was so comfortable and all the bedrooms was a good size with storage."

  Kitchen was fully equipped with everything you'd need for meal prep. The little welcome pack of treats was a lovely surprise and my puppy she enjoyed the garden. We did take two car's with us so plenty of space to park both on the drive way. The New Forest there's so much to see and do, lovely walks near by.

  Reviewed by Amanda5.0★Jun 2024

• "The photography gave a misleading impression of the size of the property and garden it was smaller than we anticipated although we appreciated the extension."

  Bedroom 2 with double bed was wedged against the wall, so no space to get out that side. There was not enough room to store bicycles as stated the garage was locked. The combination locks for the side gate and bike shed had seized and needed lubricating with WD40 and were still stiff to roll. The keysafe was difficult to operate and there were no instructions on how to close it once the key had been removed. The letter box kept falling off and although we tried screwing the nuts back on it repeatedly fell off. The non stick coating on the pans was badly worn and we didn't use them. The chrome lavatory brush handle had rusted. There was a shelf unit/cupboard in the bathroom which had broken and was incomplete. The shelves in the white cupboard in the bathroom had fallen down and needed fixing back in. Some pictures were loose in their frames. The bath was slippery because it didn't have a non slip base we bought a non slip mat. The dining room table was too high and the chairs too low. There was no instruction manual to reset the hot water, so some of us had cold showers. There was a loud drilling noise at night of unknown origin which could be heard in the 2nd bedroom and front lounge.

  Thanks for taking the time to leave your feedback. We're sorry to hear about the issues you had during your stay. If you had contacted us or Sykes during your stay we would have been more than happy to try and help resolve the issues. Regarding the issues with the bed layout this is actually in the property photos currently photos 25 and 26. We would just like to point out that as this is the first feedback where we have had these issues raised and the issues havent been raised again since but we have instructed our management company to investigate as soon as possible. Property Owner

  Reviewed by Judith2.5★May 2024

• "An excellent property all round."

  It is spacious, well furnished and decorated, spotlessly clean and well equipped. The outside space was great, we enjoyed the patio furniture, big parasol and games room, and the enclosed lawn. Comfortable beds, quiet area, convenient for the town and local walks. Two good lounges, would just suggest adding another chair or small sofa in the front living room. We'll come again!

  Reviewed by Allan5.0★May 2024

• "This is a lovely property, ideally situated for exploring Dorset and the New Forest."

  Our boys and dog thoroughly enjoyed the spacious house and garden, in particular. The house was very comfortable & there was everything we needed & more in the kitchen. On our first day we found that the television in the snug didn’t work. It switched off intermittently & the next morning unfortunately did the same. The contact number given by Sykes was for a company that looks after the property on behalf of the owners. My husband left a message, but didn’t hear back so had to chase them up later in the day. We were told someone would go round to look at the television the following day. Having returned to the house we were unable to tell whether anyone had been in, so again rung that company. They said they spoke to the maintenance person who thought the tv probably needed replacing. They’d also spoken to the owners, who said they’d been there the previous week & it was working ok then. We were asked to video what happens to the television, which we did & this was emailed to that company again. We never heard back from them or the owners, so felt the duty of care was lacking. Having a second television wasn’t the end of the world, but it meant one room in the house couldn’t be used, as intended. Our biggest disappointment was in having to spend part of our holiday chasing up an issue & not getting it resolved. It would also have been nice to have heard from the owners at some point, even if only to apologise for the inconvenience. We understand that they aren’t local, so you lose an element of personal touch but at least this issue wasn’t anything major.

  Many thanks for your feedback. I'm happy to hear that you enjoyed your time at the property. I am sorry that we were unable to resolve this issue during your stay, The TV has now been replaced with a brand new one. If you wish to discuss your feedback further, please do not hesitate to contact us. Property Owner

  Reviewed by Amy3.4★Apr 2024

• "A lovely house in a great location."

  Reviewed by Laura5.0★Oct 2023

• "The property was well equipped, comfortable and clean."

  The downsides were: a high step from a slope to the front door step with no handhold very limited space in both bathroom and WC low headroom when using the stairs - we have bruises as mementoes. We would have preferred the privacy of net curtains or similar in the bedrooms.

  Reviewed by David4.7★Sep 2023

• "Lovely house, spacious, clean and very convenient for Lymington."

  Lots of dog friendly eateries in walking distance and great dog (and people) walks in the area

  Reviewed by Anne4.7★Jul 2023

• "We had an amazing time, we loved the house especially the downstairs and the garden."

  The house was very clean and comfortable, loved the snug area and the big tv. The walk into Lymington was lovely we had a lovely walk around the shops and the market. We would definitely recommend this property and we would book it again. Thank you we had an amazing holiday.

  Reviewed by Robert5.0★Jun 2023

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