Ghyll View

28 Customer Reviews

• "A lovely warm and spacious apartment, well-quipped for a restful stay."

  Particularly liked the covered parking, where we happily left the car for most of our visit exploring the surrounding area by foot and bus.

  Thank you for your kind feedback. It is good to hear that you had a restful stay and found it easy to explore the area from the apartment. We look forward to welcoming you back to Ghyll View in the future. Property Owner

  Reviewed by Tracy5.0★Oct 2024

• "This property was perfect for our family holiday."

  It had everything we needed and we all literally felt 'at home'. We love visiting the Lakes and Ambleside is a great base town fir exploring from. We would definitely recommend this property and will hopefully be back ourselves soon.

  Thank you so much for your positive feedback. It is appreciated. We're glad you found Ghyll View a home from home and that it had everything you needed for a lovely family holiday. We would love to welcome you back to the apartment in the future. Property Owner

  Reviewed by Laura5.0★Sep 2024

• "After a difficult journey with heavy rain, accidents and motorway closure from our home in Essex, it was great to arrive at this spacious, light and clean apartment."

  It was well equipped except for some kitchen items - viz : no washing up liquid although a scourer was supplied. Not all items can be cleaned in a dishwasher and it's not always convenient. We used the handwash instead! No rinse aid for the dishwasher. We have stayed in many self-catering properties over the years and these items have been supplied in addition to, often, a food welcome pack with tea, coffee etc. It almost seamed mean not to do this. Also the kettle lid needs replacing as it was in 2 parts with the bottom falling into the kettle.

  Thank you for your feedback. We're glad you found the apartment welcoming, clean and well-equipped. As owners, we can only apologise for the lack of washing up liquid, etc. You should have had a pack with washing up essentials supplied, however, we don't provide rinse aid. We will take this up with Lakelovers and will also ensure that the kettle is replaced as a matter of urgency. Property Owner

  Reviewed by Michael4.7★Sep 2024

• "We really enjoyed our stay at ghyll view."

  The kitchen was well stocked and there was so much space for us (5 adults) and my toddler to enjoy. The property is well decorated and was lovely and clean on arrival. The location was fantastic, it was a 10 minute walk into the heart of ambleside, and 30minutes to the pier. Plenty of parking around the property also. It was a fantastic base for our trip exploring the lake district. I would definitely recommend, amd would definitely stay here again.

  Thank you so much for your excellent feedback - it is appreciated. We're glad you found everything to your satisfaction and pleased to hear that you enjoyed your stay. We look forward to welcoming you back to Ghyll View in the future. Property Owner

  Reviewed by Rachel5.0★Aug 2024

• "Please refer to my meeting with Lake Lovers 22nd Aug 5."

  30pm re complaint about the bathroom, damp and inability to open the balcony doors on the hottist week of the year.

  As owners we were very concerned to hear that you encountered problems. However, we have been in regular contact with the team at Lakelovers regarding this since your meeting. The Property Services Team have carried out an inspection and no damp has been found. With regards the balcony doors, it has been made clear on the description that the balcony is currently out of bounds pending a structural report. We apologise for any inconvenience this has caused and we are hoping to rectify the problem as soon as possible. Property Owner

  Reviewed by Stacey3.1★Jul 2024

• "Overall extremely happy but information about parking space should mention width restrictions."

  Don't think large SUVs would fit. Also it would have been nice to have been left hand soap, a few tea bags, pint of milk and a packet of biscuits just as a welcome after a 300 mile journey .

  Thank you for your positive feedback and score. We're glad you enjoyed your stay. With regards parking, there are actually two spaces - one behind the other. If guests have difficulty getting a large car between the posts, then they can use the one behind. In addition, there are visitor spaces around the site and very close to the apartment. These are marked with a V and can be used by guests. We'll make sure that the description reflects this. Dishwasher tablets and washing up essentials are provided. Property Owner

  Reviewed by Andrew4.7★Jun 2024

• "The property was advertised and featured photographs of a balcony overlooking the Ghyll , when we arrived there was no key for the door , over the next 3 days we spent time on the phone , live chat , WhatsApp etc to be told the day before we left that the balcony was out of bounds , understand these things happen , but the multiple calls and messages not being returned was extremely frustrating, this included by daughter managing to get through to your call centre only to be told that due to data protection they could not discuss the booking with her !"

  Ridiculous , communication very poor

  Thank you for your feedback. We are sorry that there was no forewarning about the balcony, we are now investigating this and the problems with communications are being looked into. As a data protection compliant company, we can only speak to the lead booker unless they have released permission for another person to be in contact. Lakelovers Owner Team From the owners: As the owners, we are very disappointed to hear about the lack of communication and the difficulties you have encountered. We have asked for the information regarding the balcony to be passed on to guests. Unfortunately, the balcony is current out of bounds due to safety issues and pending a report. We hope to rectify the problem as soon as possible. We sincerely apologise for the treatment you have received and will be speaking to the company regarding this. Property Owner

  Reviewed by Darren3.1★Mar 2024

• "Spacious and clean apartment with good shower and bathroom facilities."

  The beds were comfortable. The kitchen was extremely workable. Walking boots and coats had their own special area in the entrance hall. Ghyll view was a great location being so near Ambleside and Stockghyll Force. The television and dvd player, and board games were useful entertainment in the evenings. We had comfortable and happy stay.

  Thank you for your positive feedback. It is appreciated. We're glad you enjoyed your stay and found Ghyll View comfortable and clean. We look forward to welcoming you back to Ghyll View in the future. Property Owner

  Reviewed by Susan4.4★Feb 2024

• "We loved our stay at this property."

  Toasty warm and the Christmas decorations were very welcome. Comfy sofas, big telly, spacious, all within easy walking distance of the town. Our only negatives relate the the 'estate' of the Falls. The road to the property had not been cleared with thick snow making it difficult to get to the property. Also some of the road lights were out making walking at night tricky particularly with the snow and ice

  Thank you for your positive feedback about the property. We are pleased that you found it welcoming and enjoyed the Christmas decorations. We are sorry to hear about the difficulties you experienced due to the road not being cleared. Unfortunately this was the weekend that people had been stranded in Ambleside and around the Lake District due to the very rapid and thick snowfall and emergency services were struggling to cope. Under normal circumstances the approach would have been cleared. Apologies again and we hope to welcome you to Ghyll View again in the future. Property Owner

  Reviewed by Jane4.1★Dec 2023

• "Lovely property"

  Thank you for your positive feedback and we're glad you enjoyed your stay. We look forward to welcoming you back to Ghyll View in the future. Property Owner

  Reviewed by Philip5.0★Sep 2023

• "Overall lovely holiday apartment."

  Entrance up half a flight of stairs to a well equipped kitchen and large living area with dining table. Downstairs to three good size bedrooms, one en-suite and a family bathroom. Pros Very well equipped. Beautifully clean. Nice furniture and furnishings. Luxury clean deep living area carpet. Good quality bedding and towels. Modern smart TV WiFi just about adequate (unless you are a teenager!) Good location for walking into town or out on excellent low and high fell walks from the doorstep. Quiet location Cons Poorly ventilated downstairs bathrooms with obvious long term condensation problem. Very strict instructions and threats to withhold deposit if bathroom fans not used. We obsessively ran the bathroom fans for over an hour after showers and opened all bedroom doors and windows to help air the bathrooms but condensation levels remained high and this felt like a real chore everyday that should not be a concern on holiday. Washer/dryer advertised and we packed clothing expecting to be able to use this; however washer very poor at spinning clothes and even an hour in the dryer didn’t dry clothes. The last things the property needs is wet clothes drying so we ended up making do without washing clothes as planned. Parking spot is very narrow between wooden car port supports. Had to fold wing mirrors every time and edge in and out. Made even more difficult by neighbouring spot being double parked so difficult to approach at exact straight angle. Outside rubbish bins and recycling boxes all full, spent latter part of holiday trying to find public recycling facilities. Be aware very steep walk or drive home each day/night but the hills are what attracted us here!

  Thank you for your positive feedback regarding cleanliness, equipment and other facilities at Ghyll View. We are glad you enjoyed your holiday overall and that you were pleased with the location. I agree that you should not have had to run the fans for so long but all we ask if that they are run whilst using the bathrooms and leave them to run until they automatically switch off. We have had guests turning them off completely which has caused problems in the past. The washer/dryer, as far as we are aware, is in good working order but someone from the holiday company would have come to investigate had you let them know. We will have this looked at. There are visitor parking spaces available at The Falls and very near to the apartment if you find getting a large car into the spaces difficult. Property Owner

  Reviewed by Anna3.8★Aug 2023

• "Ghyll view is ideally situated for lots of walks and going into Ambleside."

  It’s was very clean and tidy upon arrival and way to find on the Falls complex. It has everything we needed for our stay and would recommend the cottage for a stay in the Lakes.

  Thank you for your positive feedback. We're glad you enjoyed your stay and look forward to welcoming you to Ghyll View again in the future. Property Owner

  Reviewed by Kevin4.7★Jul 2023

• "Lovely quiet location , only 10 minute walk from beautiful Ambleside."

  Property spacious and comfortable. Towels were provided although not clear in description. WiFi and TV worked well. Up a steep hill but it’s not too far so not as problem for us. Great base for exploring. Lots of walks/runs straight from door. We took advantage of the capped bus fares so left the car at the property most of the week. Easedale Tarn from Grasmere and Wansfell straight from door both lovely walks. Or just a stroll round Rydal water. Lots of lovely places to eat and drink in Ambleside and surrounding Towns/Villages. Via Ferrata and Sailing lessons at Derwent water Marina were both great activities for our two boys. We got the weather so had the best week.

  Thank you for taking the time to leave feedback and we're glad that you had an enjoyable holiday and stay. We hope to welcome you back to Ghyll View in the future. Property Owner

  Reviewed by Laura4.1★May 2023

• "Lovely property let down by the state of the windows - filthy with a couple of handles/stoppers missing."

  According to a notice on a post outside, there are plans to replace the windows in most of the apartments, but meanwhile..........

  Thank you for your feedback. We are aware that windows need replacing and have just been granted planning permission for that to take place. This is a lengthy process and cannot be carried out on an individual apartment basis in order to maintain the look of the building. We hope that overall you enjoyed your stay and that you found the accommodation of a high standard. Property Owner

  Reviewed by David3.8★May 2023

• "This is a really nice property that fitted our requirements well and we would stay again without hesitation."

  My only gripe was that cooking utensils were limited with small pans and no vegetable peeler (although there was the biggest slow cooker I think I've ever seen) and that other than plates, I don't think that there was 6 of anything that matched and it felt like the property was well overdue for a stock take followed by a trolley dash in Wilko's! Netflix with nice big TV and sound bar made evenings in a pleasure. Well recommended.

  Thank you for your positive feedback. We have taken your comments about kitchen equipment very seriously and will be renewing/restocking in time for the next guests. We hope to welcome you back to Ghyll View in the future. Property Owner

  Reviewed by Philip4.7★Apr 2023

• "Good location for local facilities The hair dryer was missing There was no ..."

  Good location for local facilities The hair dryer was missing There was no Sky package There was no iPod dock All the above advertised as included

  Apologies for any inconvenience and we hope it did not spoil the enjoyment of your stay. We will ensure that the wording is changed to reflect the changes we have recently made. There is a new Smart TV with Freesat and access to Netflix as well as many other features. The Sound Bar that is underneath the TV acts as an iPod/iphone dock through Bluetooth. We will make sure this is reworded. We were not aware that the hairdryer was missing and we will ensure this is replaced immediately. It is usually kept in the en-suite bedroom dressing table but may have been moved. Had you contacted Heart of the Lakes we could have ensured this was replaced during your stay. Property Owner

  Reviewed by Andrew4.4★Sep 2022

• "We have been staying in different properties in this location for a number of years now and always love to return to the lakes and Ambleside as a family."

  We did however have a few niggles with this stay. When we arrived at the property we noticed certain areas appeared a bit grubby, surfaces in the on-suite bathroom could have done with a wipe down, the other toilet had not been cleaned satisfactorily as evidenced by the remnants of someone else’s bowels! Even things like the dishwasher having not been emptied was not the best first impression. There was no kitchen basics provided (not even salt and pepper), which is disappointing. There was no hand soap in either bathroom which is normally provided as a basic in other properties we have stayed in over the years. Something we found particularly disappointing was the total lack of any tourist information (for example leaflets for local attractions, address of nearest supermarket, wifi code, restaurant recommendations etc). Again I assume these have all been removed due to the covid pandemic but feel they could be reintroduced now or if it is still perceived as too early by the owner then I think an email with such information included would be well received and particularly useful to those who are new to the area. I would also assume a property with 3 bedrooms in such a location would regularly attract families to stay. Simple things like a couple of plastic cups/plates etc would certainly have been useful if they had been provided. Finally, we were disappointed about having to remove the bedding before leaving- to us it feels a bit cheeky to insist on this considering the cost of the place is not exactly cheap. I assume it is something that was introduced due to covid, but feel it has been continued just for the benefit of the cleaning company. It is certainly not something we have come across in other places recently. I would like to note that we had no problem with the shower pressure so that issue mentioned in previous reviews must have been repaired. The apartment itself is nicely decorated and furnished to a high quality, it is just missing the finishing touches and a bit of love and care!

  Reviewed by Samuel3.1★Aug 2022

• "Very well appointed accommodation and in a great location for the central lakes area."

  Great to be able to walk into Ambleside in 5-10 minutes but far enough to get away from the bustle of the town. Would definitely recommend

  We're glad you enjoyed your stay at Ghyll View. Thank you for your lovely feedback. Property Owner

  Reviewed by Caroline5.0★Aug 2022

• "Absolutely amazing stay at Ghyll View."

  Really spacious and comfortable for all the family. We had an amazing time and the property was very clean, kitchen was very handy and accessible. Great facilities, TV had lots of apps and things to watch. Lovely dining/lounge area. En suite shower in double room lacked pressure but we were happy to use the other one. That’s the only small negative we have to say! Brilliant location from Ambleside town too, would 100% stay again.

  Thank you so much for your positive feedback. We look forward to welcoming you back to Ghyll View in the future. Property Owner

  Reviewed by Keavy4.7★Aug 2022

• "The property was very spacious and well located with lots of storage and it was great to find so many hangers in the wardrobes."

  We had two issues unfortunately, the electric shower in the main ensuite shower room was barely working and the water pressure was so low. The most disappointing aspect was the poor cleanliness, there was alot of cobwebs and dust throughout the property, hanging from ceilings, behind the curtains and on the extractor in the kitchen to name a few locations. We still had a great time there and it was perfect for the five of us who stayed there for the week.

  Thank you for your feedback and we are glad you enjoyed your holiday overall. We are extremely sorry for the issues you encountered at Ghyll View. We will be making sure that the en suite shower is looked at as a matter of urgency. Also, the poor cleanliness is not acceptable. As owners we are very disappointed to hear this and have already taken it up with Heart of the Lakes/Sykes. We would love to welcome you back in the future and hope you would consider using Ghyll View again. Property Owner

  Reviewed by Patrick4.1★Jul 2022

• "The downstairs level had a strange smell emanating from one of the bedrooms."

  .. Couldn't determine whether it was mould or something more yuk... However, suggest you sort this out for future bookings.

  Sincere apologies for the problems you had with a smell in one of the bedrooms. Please could you contact Heart of the Lakes and let them know which room it was so it can be dealt with. I can assure you that had you contacted Heart of the Lakes during your stay a member of the team would have attended to look at the problem. Thank you for your feedback. Property Owner

  Reviewed by Mark3.8★Jul 2022

• "The apartment is well situated and the rooms are in general fairly spacious and although the kitchen is not big, it is a sufficient size and well appointed with deecent quality equipment."

  The apartment is also clean overall but although pets are not allowed it is noted that the owner takes his/hers which is evident from the white animal hairs found in the carpet near to and on the sofas....it is appreciated these may be difficult to remove and a deep clean may be reqiured for this. Aprt from that we would use the apartment again.

  Thank you for your feedback. Apologies for the issues you found with the cleaning. We have taken the issue up with Heart of the Lakes and assure you that cleaning will be improved for your next visit. Many thanks. Property Owner

  Reviewed by Geoff3.4★Nov 2021

• "Comfortable cottage in a good location for exploring the Lake District."

  Spacious entrance hall to change out of walking gear at the end of the day was useful. You can hear people walking about in the overhead apartment which got annoying at times. We had an enjoyable week away and the cottage was warm and cosy to return to after days out.

  Thank you for your positive feedback. Property Owner

  Reviewed by Anne4.4★Oct 2021

• "We had a great week despite the weather!"

  ! We loved the entrance to the apartment where we could comfortably take off wet coats and footwear! The little stool was particularly useful! We were rather sad the weather was never good enough to sit on the balcony!!!

  Thank you for your positive feedback and we look forward to welcoming you to Ghyll View in the future. Property Owner

  Reviewed by Jean5.0★Oct 2021

• "Overall the Cottage was what we expected, we've had two other properties on the Falls."

  The one thing we were not happy about was the extractor fan in the on suite bathroom. At first we didn't know what was causing the reverberations in the lounge wall. We thought it was an adjoining property. But being a property maintenance engineer, I tracked it down to the extractor fan. (It could be the bearings are gone). Also the over run was at least 20/30 mins long, which if you use the toilet during the night it kept you awake until it went off! Because of the noise we stopped putting the light on at night, which in itself wasn't very safe. Another Idea, why not put the extractor fan on a separate pull cord? Or put a small mirror light that doesn't run off the same circuit. This problem needs to be addressed, as I'm sure other tenants has reported the same problem. We will not book this property again!

  Please accept our sincere apologies for the issues you had with the extractor fan. Unfortunately, due to lockdown and the apartment being out of use we were not able to carry out maintenance and the issue had not been reported to us before yourself. I can assure you that had you reported this to Heart of the Lakes during your stay, a member of the team would have come to fix the problem. It has now been resolved and we are undergoing some refurbishment at Ghyll View during the beginning of the year. Property Owner

  Reviewed by Denise4.7★Aug 2021

• "The accommodation is ideally set for exploring Ambleside and the greater Lakes area and it was lovely hearing the stream nearby, however it's not the easiest to find once you're in the development (which is set beyond some residential properties) so a map of the development would help and although a short walk to town, it is via very steep hills, so not ideal for elderly, frail or those with mobility issues."

  Luckily we're a family with youngish children so it was fine but with the only toilets downstairs (it's upside down accommodation), steep hills to/from town, and a steep climb to unit from car and steps, it should be listed as limited to those with good mobility. The balcony could only realistically comfortably fit two children or one adult, which was disappointing when the accommodation is available for six people, which there was in our party. The balcony, entrance steps and balcony had not been cleaned in ages, there were visible cobwebs along curtain railings etc and the en-suite bathroom although large and modern, needed a refresh in the shower. Otherwise it was generally comfortable, clean and light accommodation with a spacious lounge, it was just the attention to detail cleaning which was lacking, which was surprising in current circumstances. However, good facilities, space and lovely location.

  Thank for your feedback. We're sorry that you found the balcony too small and the walk to the apartment too steep. However, I believe that the description and photographs clearly show these details and people with mobility issues can see that it would not be suitable. As the accommodation is upside down living, both toilets are downstairs near the bedrooms but lots of properties only have toilets upstairs. Again, this is clearly detailed in the photographs and description. Issues over the outside cleaning have been taken up with Heart of the Lakes/Sykes. I am glad that overall you felt the accommodation and facilities were good and in a lovely location. Property Owner

  Reviewed by Jeanette3.8★Jul 2021

• "The accommodation was clean and tidy the only disappointment was that it obvious that the light bulbs aren’t checked, there was five not working in the living room and one in the master bedroom, not sure about the other rooms."

  When I looked at them they were thick with dust and cobwebs so haven’t been checked in a long time.

  Reviewed by I4.1★Jun 2021

• "Lovely stay in a spacious property which included all needed facilities."

  Beds were very comfortable and bathrooms and living area had lots of room. Oven was problematic as the shelves do not fit properly and therefore cannot be easily moved about. Cleanliness was acceptable but did not feel as though a deep clean had taken place whilst shut down (carpets in need of a deep clean, cobwebs in kitchen). Ideally located for walks both from the doorstep and slightly further afield. Parking, although providing two end to end spaces, was very narrow.

  Reviewed by A4.7★May 2021

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