Sunnycote

Our recent experience at Sunnycote Holiday Home was disappointing.

We stayed at the property for two nights and encountered several problems that disrupted our stay. Upon arrival, although the house was not fully prepared, this was not our main concern. We noticed food remnants on the stove from the previous guest (a whole pot of stew), leftover food in the refrigerator and freezer, and crumbs scattered on the worktop around the toaster. As this trip was planned for a special family occasion, we tried to make the best of the situation, especially after travelling several hours with young children. On the first morning, we discovered there was no hot water. Given our short two-night stay, the delay in gaining access to the house and the inability to leave early the next day due to the hot water issue significantly affected our experience. The owner attempted to resolve the problem but became quite rude after we voiced our concerns, claiming that it was not her fault that the house was unclean and insisting she had "tried her best." She also stated that a refund would not be given, despite our not requesting one. The problems during our stay included:- - Unclean bedding - Dirty crockery - Presence of dog hair and fluff in various areas - Broken plug sockets - Remnants from previous guests in the bedrooms and living room - A box of Rotten vegetables and fruit in the garden, which was unkempt as was the entrance to the property - Dirty shower cubicles, including hair - Mouse droppings in the kitchen - Heaters are unusable due to expired PAT testing - The games room was not suitable for use; it was cold, damp, with broken and dangerous equipment

This is a beautiful old house, really well situated but from a comfort perspective it fell below our expectations.

The main issue was the heating. We could not get the house heated to a reasonable temperature. Raising the thermostat made little difference and at best the radiators felt luke warm. And the bathrooms were Baltic. Another thing we found was that a couple of the gas rings on the hob would not light. Less vital but a nice to have would have been: Shower gel, shampoo and conditioner in the bathrooms Hair dryers For longer stays a washing machine and tumble dryer would be of benefit for big families who because of the outstandingly beautiful area may end up with muddy or sandy clothing

Plug sockets falling off walls, no access to the internet even with password given and when we turned up the draining board was full aswell as the dishwasher with pots.

No instructions or welcome pack or number to contact of where we were ment to leave rubbish and used bedding and towels or how to get access to the WiFi. The beds were extremely comfy though.

Good old property.

Spacious and well furnished.

We had a good holiday.

There was plenty of space for all of us. The local shop was very close and we liked the village. There were lots of places for us to walk the dogs, we enjoyed the surrounding area. The only thing I would have liked was a house book, which is normally available. We wouldn't hesitate to stay at sunny cote again

The cottage has a lovely feel and has everything you need in it.

Communication was excellent. It’s a great space to take family and friends. We had 8 adults, 5 kids, a baby, two dog’s and had no issues with space. It’s in a fantastic location just a short walk from the beach and pub. Would highly recommend staying there and I’m sure we will be booking again.