The Bookcase

We booked to stay 18 adults for a week and our user experience was very poor and unsatisfactory.

No check-in information was posted, upon arrival the landlord was not contactable and we had to stay privately ( emergency accommodation) that night at a massive cost to us. The landlord promised to pay the expenses for the first night at least but it was never paid. Carpark: The in front is so small that we could not park our Tesla. The roadside parking was always full, and we had to use paid parking far away for our other 2 cars. The bedding was provided for only 12 and the linen was dirty and the beds were very uncomfortable sleep. No central heating until it was fixed the next day. The sofa beds are not made and there was no sufficient linen provided besides were not the best suited to sleep. The property is on 3 levels with steep stairs, some of us even those in good health found it hard to climb the staircases. Bedrooms had no carpets and exposed floor boards were always worried that we may get injured. One of the bathrooms is at the end of the kitchen on the ground floor, which no one wanted / could use as it involves going in front of people in the living room pas across the dining room and in front of people cooking. The remaining 2 common showers are small and have broken fixtures with a bad smell. No sufficient number of toilet rolls for 20 people for a week, so we had to buy them. So early in the morning and late in the evening endless queues to access bathrooms for the very basic needs. We were busy guarding all the time our children from falling off the stairs and we felt very unsafe for our children. The kitchen had no sufficient pans and dishes for 20 people to make food as advertised. We had to wait in turn to dine. When we complained and asked for the promised refund, the landlord accused us of breaking and stealing. I don’t think that I will ever book this bookcase again.

Great property for a large group.

Good base for exploring this part of Wales. Lots of extras that were not on the listing eg, coffee machine, welcome basket. Host very responsive and helpful. Couldn’t park 3 cars on the drive, admittedly we have a large car, but there is parking close by so it wasn’t a problem.