How can we help?

Before you travel

We are delighted you have chosen to go on holiday in one of our properties.

Its quick and easy to manage your booking through your customer portal or App. The following actions can only be completed through this method.

  1. Make a payment
  2. Change of date
  3. Amend your party size
  4. Add a pet
  5. Cancel your booking


Our property listings provide you with all the detail we know regarding what you can expect from your stay, including everything you will find in your property, directions, parking and local attractions. We are unable to provide any additional information but rest assured all properties come with everything you would expect from a holiday home, with facilities that reflect the maximum amount of guests. Yes, your freezer will be big enough.

Of course, we all love our home comforts, therefore if you have any specific items you may wish to enjoy, and they aren't showing on your listing, then we suggest you bring these with you as we cannot guarantee they will be there, and we don't want you missing out.

You may wish to consider bringing your; coffee machine and your favourite pods, air fryer, hairdryer, allergen specific bedding and towels, BBQ, Christmas decorations, extra toilet rolls, washing up liquid, clothes detergent, shampoo and conditioner.

Manage your booking

Log into your account to manage or amend your booking.

Chat to us

Have a question about your booking? Start a WhatsApp chat with one of our agents.

Get in touch

If you need help with a booking, you can send us a message from your account.

After your holiday

If you've left an item behind or wish to make a complaint, the only way you can do this is by logging into your account and sending us a message. We will respond to you within 7 working days.

Get in touch

You can send us a message from your account.

Make a booking

If you need help securing your perfect holiday property, our Holiday Experience team are here to help.

Make a booking online

You can make a booking online 24 hours a day.

Give us a call

Our Holiday Experts can only help you over the phone with new booking enquiries. Call us on 01244356666
Opening hours: 9:30am - 6:00pm Monday - Friday

During your stay

If you are unable to contact the property owner and require urgent assistance during your stay please call us. If the issue isn't urgent send us a message.

Give us a call

If you need to contact us urgently during your holiday give us a call on 01244356666

Get in touch

If you need help with a booking, you can send us a message from your account.