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"We really enjoyed our stay here."
It was pretty much perfect. Everything seemed quite new. We loved the skydeck and being surrounded by lakes. We loved how many bathrooms there were. The cottage had everything we needed. It's also good to see a cottage owner actually give enough toilet paper for our stay. We also appreciated the little touches, such as the welcome basket, the milk, and just being left to enjoy our stay with no interruptions.
If I was just to give a few suggestions that would have made the stay perfect:
1) it would be good if there was some lighting on the skydeck for the evenings.
2) the hot water didn't work for the last evening and morning for some reason, so might be worth looking at.
3) we could have done with more dishwasher tablets.
Thanks for a wonderful stay, and we hope to come again soon.
Reviewed by Andrew5.0★Oct 2024
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"There are no instructions for what to do with bedding when you leave."
First floor double bedroom - shower drains very slowly.
No instructions for where to put rubbish bags.
No instructions on how to use TV.
Standard of cleaning was below average - lots of hair and dust under the chairs in the sitting room - we cleaned it up!
The standard of the outdoor cushions was poor - they need replacing more frequently.
Reviewed by Geoffrey3.8★Oct 2023
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"We are 2 families with children."
The house was perfect for us, the kitchen is very well equipped and the house is very comfortable. It is finished to high standard. The water park is fantastic! We had a brilliant stay and will definitely be back
Reviewed by Amanda5.0★Aug 2023
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"Great property!"
Reviewed by Andrea5.0★Jul 2023
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"It is a beautiful house on a good spot."
Except the living room is getting too hot and there is no airco of no measures to keep the flying animals away when you open the window. Otherwise it would be perfect.
We got the keycodes for the house and the entrance of the park. The code for entrance of the park was not right. We had to ring at the door and sometimes it wasn't answered and we had to wait for another car to drive by so we could go after that car. I sent an email about the codes and the answer was that is was their last information and otherwise I had to inform at security. Not very friendly towars a costumer.
Reviewed by Robin4.1★Jun 2023
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"A delightful, unique property with homely furnishings – perfect for a party of 8 which included 2 small children."
We loved the environment and free use of pool and tennis courts.
Reviewed by Paul4.7★Dec 2022
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"Covers on the sofas are not great quality and don’t fit well, maybe look at throws?"
? Also no clothes airer, one would be useful! Some bulbs needed changing and batteries in remote needed replacing only minor details! A lovely property that suited the needs of a multi generational family group!
Reviewed by Anne-marie4.7★Oct 2022
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"When we arrived at the Skydeck on Friday 7th October as is my custom I made a tour of the facilities and found several problems which to me meant that the property had not been checked prior to our arrival."
Our party numbered 10 adults five couples. We found only eight white mugs for a cup of tea , a few teaspoons not ten, we attempted to use the grill but it would not heat to any sort of temperature to use. not all the showers had been cleaned to a satisfactory level leaving hairs etc photo taken, One of the sofa stretch coverings was all torn. Some of the double bedrooms had only one bedside table and one small light, All bedrooms were allocated two bath sheets and only one small hand towel per couple one bedroom had a very large TV but nowhere to hang a single item of clothing.
I did contact the local office and we did receive some more cups and an engineer arrived to make the grill work. lots of small things which when added together made the whole experience not as pleasant as it could have been
Thank you for your feedback. Apologies you experienced some issues and were disappointed, we do welcome guests' comments. We are pleased that you contacted our office to give us the opportunity to rectify some of these during your stay. Our managed team will review all of your comments. We hope that you were still able to enjoy your stay.
Best wishes Manor Cottages
Property Owner
Reviewed by David1.9★Oct 2022
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"To say we are disappointed with the service received and the general state of the property is an understatement."
We logged the following issues with you and they were allocated case reference COR-279277-CF. These were originally logged on 13 August:
Broken freezer - still not working properly when we left on 19 August. We had frozen food with us which we then had to disgard given the lack of a working freezer. Obviously this is most unsatisfactory.
Only one spa pass was left for us. This was still unresolved when we left on 19 August and caused us some issues as a party of 10 as we had to 'negotiate' with the reception staff every time we wanted to use the facilities.
Balcony furniture was tatty and in some cases unusable. Cushions were missing and the deck chairs had no seating inserts, so were unusable.
We had no contact with the owner or yourselves other than a holding email to say you were going to contact the owner,.with regards the issues flagged. What I find most astounding is that today I have received an email from yourselves advisng that all the issues have been resolved - what a joke!!!! This is totally unacceptable and we will be posting reviews to say this.
In addition to all of the above I would also like to point out the poor cleaning undertaken within the house. Every room was filled with cobwebs and spiders, which have obviously been there for some time. The kitchen surfaces (behind the toaster) was covered in dead flies and dust. In addition the outside of the property would benefit from some cleaning - all the windows and the glass on outside areas were covered in thick cobwebs, which I would suggest hadn't been cleaned for months and months. They were so bad that one of our party cleaned the outside areas himself. As a slight aside, I would also suggest that the property needs some attention with regards decor. The carpets are dirty/stained and the walls scuffed and marked throughout. All of the above is most disappointing, given we paid nearly £3k for a weeks stay in the property.
Thank you for leaving us some feedback. We picked up on your email straight away regarding the freezer to which we wanted to send someone to have a look and resolve this. You came back to us saying this was no longer the case so no need for anyone to come out. I really wish you got in contact if this wasn't the case. 1 pass does cover everyone in the property but we are in the process of getting more for ease. I will pass on the comments about the outdoor furniture and cushions. I really do apologize about the clean not being up to standard. I do wish you would have contacted us and we could have got a team round to rectify this immediately. We do hope you had a lovely stay.
Property Owner
Reviewed by May1.9★Aug 2022
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"When we arrived at the property, it had not been cleaned and had no beds ready for our arrival."
The cleaners turned up at 7.00 and we finally got in to the property at 10.30pm when we then had to start unpacking. A very disappointing start to the holiday exacerbated by having to wait outside the property for our prebooked food delivery and a gift for one of our party was delivered and signed for on the Friday but never found for us despite numerous requests to the owners. We were disappointed by the owners’ responses to our complaints whilst we were away as all they stated was that they hoped we would enjoy the rest of the week. Very upsetting start to our first family holiday in 3 years.
I'm truly so sorry you had to wait for us to clean your property. This should never have been the case. Due to unforeseen circumstances with the housekeeper it meant she was unable to attend the property and wasn't able to contact us. I hope that us refunding you for the price of the delivery that was never delivered to you and the dinner on us was enough to show our sincere apologies.
Best Wishes,
Manor Cottages.
Property Owner
Reviewed by David1.9★Jul 2022
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"Excellent stay in wonderful area."
Difficult to find house. Suggest map be provided with documents.
Thank you for taking the time to leave a feedback. We are delighted you enjoyed your stay and will forward your recommendations to the owner. We look forward to welcoming you again soon.
Manor cottages
Property Owner
Reviewed by Keith5.0★Jun 2022
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"The decor and facilities are a little dated and showing their age."
There were a number of maintenance issues that needed addressing - lights not working, doors not fitting etc. The deck was very poor. It was desperately in need of a paint and refresh. The deck furniture was very limited. There were deck chair frames but no material. We contacted the owners without success at tracking it down. We made very little use of the deck.
Thank you for taking the time to leave a feedback, we are so sorry you had issues while your stay. Maintenance will go over now and sort all issues and we will inform owners of your recommendations. we look forward to welcoming you again soon.
Property Owner
Reviewed by Chris2.8★May 2022
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"We had a lovely stay at the skydeck."
The accomodation was great with every room having an ensuite. The views from the balcony and skydeck were beautiful. It was lovely to spend the evening eat up on te skydeck.
We enjoyed the facilities including the lovely pools and the steam room and sauna.
It was also great that the owner provided dishwasher tablets, fairy liquid, sponges, hand soap, firelighters and some logs for the log burner.
Thank you for taking the time to leave such a nice feedback, we are delighted you enjoyed your stay and we look forward to welcoming you again soon.
Manor cottages
Property Owner
Reviewed by Amy5.0★May 2022
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"This is more for the developer than the owner,catering for 10 with one oven is problematic."
The site is like a rabbit warren & the black signs with small lettering are not easily seen in the dark. Lost count of the times we got lost. The property is superb, very clean & well appointed. All five couples said they'd come back & use it again.
We're so pleased you enjoyed the property and would love to welcome all five couples back in the future!
Property Owner
Reviewed by Stewart5.0★Nov 2021
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"The property is well appointed and lovely inside however just a couple of minor things."
A couple of the beds had very soft mattresses which I would suggest need replacing. And there are not enough big pans for cooking for that amount of people.
Thank you for taking the time to feedback on your stay at The Skydeck. We're so pleased that you enjoyed your stay and appreciate you bringing these things to our attention. The property has just undergone a full inventory check and things such as the pans you have mentioned will be replaced.
Property Owner
Reviewed by Kate4.1★Oct 2021
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"This is a great location and the property was spacious and well stocked with essentials to make our stay."
However, it needs a little work to bring it up to the standard of the price being charged for it. A little extra TLC and cleaning is required. The windows are filthy and the amount of spiders was like a scene from a horror movie. Some fly nets on the windows in the kitchen might help? Particularly the corner window, we recommend not opening that for what crawled in within 5 mins sent shivers down my spine and nearly ruined dinner. But creepy crawlers aside, the spa was great, but remember to book your slot or no entry. We had a lovely, memorable two days.
Thank you for your feedback. We are sorry for the issues that you encountered during your stay and will take your suggestions for improvement into full consideration. We would love to welcome you back anytime in the future.
Property Owner
Reviewed by Aaron4.1★Sep 2021
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"We all had a great time but there are just a couple of things that would have made it fantastic."
We didn’t wear shoes in the house as requested and a couple of us went up to the sky deck with no shoes on and got splinters in our feet as there are places where the decking is not fixed properly. Also the cushions for the sun loungers aren’t great.
We did have a problem with a shower leaking and the hot water for the first floor but we reported it and it was all fixed within a couple of hours.
However the whole family loved the house and it’s surroundings and the children have all asked if we could visit again, they thought it was like staying in a castle. We all felt the benefit of the tranquility of the surroundings and loved watching and listening to lake and all its inhabitants.
We thoroughly enjoyed our stay,
Thank you for your feedback with regards to your recent stay at The Skydeck. It's wonderful to hear how much you enjoyed your stay and we will pass on your comments to the owner. We hope to welcome you back again in the near future.
Property Owner
Reviewed by Sandra5.0★May 2021
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"We enjoyed staying at The Skydeck and the surrounding area is beautiful."
The spa was open for swimming and was nice and clean, the Ballyhoo restaurant was lovely and the food really good. We managed to have local takeaways 2 nights and they were nice but expensive. On the whole the Skydeck had everything we needed but the lack of blinds/curtains on the 2nd floor ( living area) made it very uncomfortable to relax. We were lucky that we had some good weather while we were there but being unable to block out the sun made it too hot, like a greenhouse. When we opened the patio doors to let in some cool air we got an incredible amount of bugs in the accomodation. We couldn't possibly keep the patio doors open in the evening as the bugs were even worse. I understand that being close to a lake increases the chance of this which is why I don't understand why the owners wouldn't put in blinds and air conditioning or even just a fan considering you can't open windows. This was such an issue that it would prevent us from booking the Skydeck again.
Reviewed by Louise3.4★Sep 2020
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