Westhayes

52 Customer Reviews

• "Wonderful accommodation in a wonderful setting which is ideal for the dogs have been before and will book again."

  My only suggestion would be to swap the location of the fridge/freezer and coffee/toaster station as the hall door blocks the fridge

  Thank you for leaving us such kind and constructive feedback. It's great to hear that you all enjoyed yourselves again at Helsbury Park. We're going to change the door so it opens the other way which should be done in plenty of time for your visit next year. Property Owner

  Reviewed by Mark5.0★Sep 2024

• "What an amazing place, 2nd time staying there and enjoyed it even more this time"

  Thank you for your lovely review. We hope to see you again soon. Property Owner

  Reviewed by Darren5.0★Sep 2024

• "A fantastic venue whatever the weather."

  Dogs loved it, especially the river.

  So glad to hear you all had a great time at Helsbury Park. Thank you for your kind feedback. Property Owner

  Reviewed by Ian5.0★Aug 2024

• "Our second stay at the wonderful Westhayes, and once again a total delight."

  Our dogs remembered the place as soon as we arrived, and couldn't wait to go for a walk and swim. My son and I were in the pool within 10 minutes. Claire was very welcoming when we arrived. Thanks again for a fantastic holiday! Hope to stay again soon.

  Thank you for your kind feedback. Glad to hear everyone (2 legs and 4) had great time. We hope to see you again soon. Property Owner

  Reviewed by Tanya4.4★Jul 2024

• "House and location were superb."

  Spent 2 weeks here and it has everything you could want/need from a holiday home. The only downsides are that there isn’t much privacy from the other house and if you are unlucky to get neighbours in the other house who keep their dog tied up out on the shared grass area barking at 10-11pm and park their cars behind you so you can’t get out like we did then that causes frustrations and ruins the vibe a little. The pool was a fantastic asset as well as the walks for the dogs. The house was very comfortable and we would recommend it for anyone looking to stay in Cornwall.

  So glad to hear you enjoyed Westhayes, the on site dog walks and our beautiful pool Natasha. Thank you for taking the time to leave us feedback. Property Owner

  Reviewed by Natasha5.0★Jun 2024

• "Great to have time again in Westhayes in Helsbury, very special place ."

  Always a pleasure to have you stay at Helsbury Park. The amount of time you spend here is the biggest compliment. Thank you for taking the time to leave feedback. See you again soon. Property Owner

  Reviewed by Hitesh5.0★Mar 2024

• "Second time for us in this lovely barn conversion."

  Everything was beautiful and exactly as listing. Pool excellent and so clean and warm!! Only slight niggle- but v small, bed mattresses perhaps could do with renewing in both doubles, they may be getting tired as youve been so busy!!!

  We're very pleased to hear you had a great time and enjoyed our beautiful pool. A balmy treat in dreary December! Thank you for taking the time to leave us feedback. We do review all the mattresses every January so I'm sorry if you got the tail end. Property Owner

  Reviewed by Mike And Nicola4.7★Dec 2023

• "We throughly enjoyed our week at Westhayes, it was amazing."

  The property, grounds and pool were absolutely wonderful. We booked the holiday and my brother and his family rented Marhayes next door, it was lovely to wake up and go for a walk with everyone and between us we brought our six dogs. The pool and sauna were a delight, we used it every day. We have been holidaying in Cornwall for more than 18 years and this property was definitely in our top five we have stayed at. We have already booked to come back next summer.

  Thank you so much Tanya, that is exactly the experience we hope people and pooches will have at Helsbury Park! Guests coming back is the best compliment we can get. See you soon. Property Owner

  Reviewed by Tanya4.7★Oct 2023

• "Westhayes provided the perfect gateway."

  Incredible accommodation with everything there that you could need. Facilities were fantastic with a swimming pool, small gym ( used and loved by our son in law) and sauna. There were many lovely walks, by the river or in the woods, with well kept grass paths. The dogs had a fantastic holiday too. Only problem we encountered were the low sofas as both my husband and I have knee problems.

  So glad you and your dogs had a fantastic time and everything you needed Alison. Thank you for taking the time to leave feedback. Property Owner

  Reviewed by Alison4.7★Oct 2023

• "I have been coming to Helsbury Park with my children since my eldest dog was 1 & she is 14 now."

  All 4 dogs love it - it’s home from home. We’ve probably stayed 15/16 times over the years in all of the properties. Now we need both cottages to accommodate a growing family & the 4 grandchildren love it just as much as us & the dogs. We’ve even had our daughters wedding here. It truly is a unique & special place. The properties are always maintained to a high standard with improvements each year. It’s worth every penny with the swimming pool & land. I only wish it wasn’t as popular as now we are restricted to school holiday bookings!!! Thank you for an amazing week again.

  Thank you so much Sarah, we really appreciate your kind comments. Your coming back and now passing the joy of Helsbury on to another generation are the biggest compliments possible! Property Owner

  Reviewed by Sarah5.0★Oct 2023

• "Fantastic property, have rebooked for next year!"

  Reviewed by Darren5.0★Sep 2023

• "Amazing property in a beautiful setting with great facilities."

  The pool was fantastic and really made our stay. It was lovely and warm and we used it at least once a day. The kids loved it. All the facilities in the pool area were great and well kept. The house was inviting, clean, warm and comfortable. Couple of small points which would be easily fixed - the lighting is very poor in the kitchen and dining area making it very difficult to see what youre doing in the eve if cooking. We found the bed very comfortable but the bedding too thick and hot for us but all down to personal preference I suppose. Would still go back in a heartbeat though as we had a great stay and was such a lovely place to stay. Thanks for a great week.

  Thank you for your kind comments about our facilities and location. We're so pleased you had a great time at Helsbury Park. We do now have some lower tog rated duvets available for those hot nights and have beefed up the bulbs in the kitchen. Property Owner

  Reviewed by C5.0★Aug 2023

• "Very limited heated towel rails."

  Not hot enough or on long enough. The suite in the lounge was very awkward and uncomfortable for my wife and I and our Son, 70 and 40 respectively. My son did your Triathlon in a canter,. Super fit guy. Times posted I believe. Biggest complaint was having a 13 tog quilt. No alternative. We use a 4.5 Tog all year and occatinally add a single blanket. Finally Why is fishing not available to quests.

  Thank you for taking the time to complete your feedback. Had you made us aware during your stay, we could easily have adjusted the length of time the towel rail stayed on, and we could also have supplied a lower tog duvet for you to use during your stay. That is the first time anyone has said that the duvet was too thick but we do appreciate that there was a heat wave at the time of your stay. We are glad that your son took part in our Triathalon, we do hope that this will prove popular with all of our guests. We are sorry that your wife and son found the lounge furniture uncomfortable, we've not had any comments regarding this from previous guests. There aren’t any fish in our pond, but the river although not easy, is okay. We do have to contact the local angling association so our guests can fish. We manage our site to benefit wildlife, but we do not prohibit fishing. We don’t provide fishing equipment because there’s nobody on site to look after it but if guests want to bring their own rod and have a license, they’re welcome to have a go. Had you enquired about fishing during your stay we would happily have explained this to yourselves. Aside from this we hope that you and your family had an enjoyable stay. Property Owner

  Reviewed by Greg3.1★Jun 2023

• "Absolutely fantastic, the property and surroundings were immaculate."

  What a beautiful setting, we had the best family time ever. Look forward to visiting again

  Thank you so much it's lovely to hear that you had such a great time making family memories at Helsbury Park. We'll hope to welcome you back soon. Property Owner

  Reviewed by Mark5.0★Jun 2023

• "Once again had an amazing stay at Westhayes can’t wait to return."

  Reviewed by Jason5.0★Mar 2023

• "Great to be back here at Helsbury."

  Our two Airedales love it here and we’re all looking forward to being back here next year.

  Reviewed by Hitesh5.0★Mar 2023

• "This is our forth stay at Westhayes and we have booked again."

  Lots of re-investment each time we go, the property is beautiful and comfortable, great walks for the dogs and the pool is lovely.

  Reviewed by Elaine5.0★Dec 2022

• "We loved our stay at westhayes this was our second year running ."

  Only a couple of pointers The snooker/pool table had been removed from property which were looking forward to using and an outside light would of been helpful wen we arrived in the dark to unload and also this would of helped wen getting wood for fire from wood stack . The washing machine and dryer combined washed fine but drying was never achieved even after three hours !! Be useful to be a separate tumble dryer . Finally tje slope into the Complex very raised and has caused my car a major issue by cracking the fuel line as my car is an estate and not a four by four this has been very costly to have it repaired

  Reviewed by Shirley5.0★Dec 2022

• "Our second stay at Westhayse this year and we've already booked for next year."

  Great property in a stunning setting and absolutely brilliant for dogs. Our Airedales have loved coming here over the years.

  Reviewed by Hitesh5.0★Sep 2022

• "Difficult to fault such a lovely property."

  Being able to enjoy 100 acres of beautiful Cornish countryside with the dogs literally outside your door. Very thoughtfully maintained by mowing pathways all over. The dogs loved it especially the streams and river running through the valley in the hot weather. If we had to be critical we would suggest a gas bbq rather than charcoal, which would be much more convenient. The property is furnished to a high standard and the cleaners must work so hard to maintain this in between so many visits with canine friends.

  Reviewed by Andrew4.1★Jul 2022

• "The barn was beautiful and just as described."

  Very clean and had everything that we needed. The beds were very comfortable and all 5 of us had great nights sleeps. The location was outstanding- set in beautiful countryside which we spent many hours exploring with the dog. The streams, woods, pond and fields were a joy and were beautifully looked after. The swimming pool was a real highlight of the stay for us and our young children who would have spent all day in there if they could. Meticulously clean and invitingly warm. We didn’t make use of the gym or sauna but they too looked brilliant. The barns location was a tourists dream, although it felt remote and in the heart of the countryside, it was in fact only a short hop to a host of wonderful Cornish gems. Padstow via the ferry from Rock, port Isaac, Boscastle, Tintagel we’re just some of the places we enjoyed visiting, beautiful places to visit, shop and eat! The only down side of the barn for us was the garden. We found it to be not at all dog secure. We understand that dogs should not be left outside unattended, however there were several places where our inquisitive, medium sized dog was able to leave the garden with ease. With livestock and other dogs in close proximity this could have been an issue if our dog had decided to make use of the escape routes. This meant that we were unable to feel relaxed in the garden and enjoy the lovely weather that we had. We solved one of the escape routes by purchasing some wind breaks and blocking the large gap in the fencing. But the fencing at the top end of the garden needs some thinking about. Over all, we had a wonderful stay and thoroughly enjoyed our time at the barn, the garden was a shame and maybe something to think about if you are considering staying there with a dog over the summer.

  We are really glad you enjoyed your stay and thanks for pointing out the weakness in the fencing, we have strengthened our defences in that area! See you next year. Property Owner

  Reviewed by Paul4.4★May 2022

• "We have stayed at the Cottage 3 times now and will be back next year."

  Such a lovely place to stay and well located as well. Beutiful place to stay and the swimming pool and grounds are wonderful.

  Reviewed by Shirley5.0★May 2022

• "What a wonderful place Felt so relaxed and happy Ideal for family and dogs The grounds and pool are spectacular, could have spent every day happily staying put."

  But so many beach’s and site seeing to visit close by The house is homely super clean best night sleep on holiday Master bedroom was lick a honeymoon suit and my sons getting married next year and think of taking his honeymoon there Thank you for a wonderful holiday

  Reviewed by Stephen5.0★May 2022

• "A beautiful property in a stunning location with the indoor pool being the jewel in the crown."

  The park that the property is situated in is absolutely beautiful with its own lake, stream and bluebell woods. The property itself has more or less everything you need, although some of the internal decor and furnishings are tired and could benefit from a bit of refurbishment (hence my comfort score). The kitchen is well equipped (I could have done with some scales and citrus squeezer but I'm being picky) and benefits from a new American fridge freezer. The owners were very prompt in dealing with a problem with the swimming pool cover so that we could continue to use the pool. The main bathroom and one of the bedrooms have been refurbished and all bedrooms have an ensuite. The property was extremely well heated (much to my surprise), probably from the electricity generated from the solar panels. Dogs are welcome and well catered for. This would be a lovely spot to enjoy a BBQ but the weather was not warm enough for us to do that. I would recommend this property.

  Reviewed by Jane4.7★Apr 2022

• "Lovely stay here at Helsbury again."

  Our Airedales have always loved it and it's great to be able to open the door and walk then to the river. Appreciate the new bathroom in Westhayes. Looking forward to our next stay.

  Reviewed by Hitesh5.0★Mar 2022

• "This was our third trip to Westhayes and nothing disappoints."

  There has been evident investment in furnishings and white goods since we last visited (pre covid), and everything was spotlessly clean. Covid guidelines were clear and easy to follow, we look forward to booking again.

  Reviewed by Elaine5.0★Dec 2021

• "Beautiful accommodation met all our expectations, lovely walks , didn’t want to come home ."

  Have rebooked Shirley Charles elaine and Brian

  Reviewed by Shirley5.0★Dec 2021

• "We had an amazing holiday."

  Westhayes was a beautiful barn conversion in a stunning lprivate location and the pool was exceptional. We all had a lovely holiday and the dogs thought they were in heaven

  Reviewed by Mike And Nicola5.0★Dec 2021

• "First time in Westhayes, as previously stayed in the Farmhouse!"

  Very well laid out property, comfortable and very, very clean as always. Thoroughly enjoyed our week.

  Reviewed by Paul5.0★Nov 2021

• "Our 10th trip to Helsbury Park and our 9th stay at Westhayes."

  We love the location and the facilities but we were disappointed that the shower and changing facilities were still closed at the pool due to Covid. This isn’t deemed necessary at other public facilities so we thought it an unnecessary precaution given the pool is used by so few people and generally is shared sensibly with other guests. We also noted a comment from a previous guest who mentioned that the oven and grill wasn’t working at Westhayes. You responded that, after checking, you couldn’t find a problem. We concur with the previous guest that they don’t work - the fan does, but neither the grill or the left oven heat up. Also the shower in the middle room doesn’t drain properly (hence we would have liked to use the pool showers), and the bedding is substandard - lumpy pillows and duvet covers. The 9 o’clock departure time is very early and it would be nice if this could be put back to 10 o’clock as it used to be pre-Covid. Other than these small issues that can easily be addressed, the holiday was great and we were lucky to have sunny weather.

  Thank you for your feedback. Cornwall's case rate is currently above the national and regional average and until very recently had been designated as an Enhanced Response Area. The advice from our local authority is to keep all measures in place to prevent the spread of the virus and to protect our guests, staff and the local community. The oven and grill have been checked again. We have been unable to replicate the fault you mention. An engineer has checked the oven and grill and concluded that the oven is functioning as expected and that there are no faults with the ovens, grill or hob. The shower will be checked, along with the pillows and duvets. Should we have been made aware of any issues during your stay, we would have done our best to try to rectify them at the time. Property Owner

  Reviewed by Tracey4.1★Oct 2021

• "Cottage fixtures and fittings, furniture and flooring worn and dated."

  Oven did not heat up properly, grill part did not work. Washing machine not working properly. Bedding poor quality. Grounds and pool area lovely.

  Thank you for your feedback. The property will be undergoing some refurbishment work over the winter. However, in the meantime, the washing machine and the oven have both been checked and, no problems could be found with either appliance. We advise that should you experience any issues/difficulties during your stay, that you contact the owners who will be more than happy to assist you. Property Owner

  Reviewed by Jo2.5★Sep 2021

• "Excellent cottage - loved it."

  For this cost I would expect there to be more in the kitchen - coffee machine, pasta bowls, wooden spoons, sharp knives, chopping board options. The washer dryer didn't seem to dry without washing which was a bit of a pain Information pack didn't exist - would have been great to have info about the facilities (we never found the games room!), the walks etc And lastly everything felt a little damp over the course of the week - it was a wet week but dry washing and bed linen did feel damp which makes me think a winter stay would not be viable Pool area and general ambience was fabulous, we would love to come back - thanks for having us! Im being very picky - it was an excellent cottage, fab facilities - the kids and dog loved it

  Reviewed by Yvette4.1★Jul 2021

• "This is an excellent property in a lovely location and we all had a great week here."

  The only thing that very slightly lets it down is the lack of some fairly basic kitchen equipment. And whilst it has a drinks fridge/chiller which was a nice surprise - it didn't work.

  Thank you for your feedback. There is a large, new fridge freezer in the property that is more than sufficient for the needs of six guests. We are sorry about this and are glad to hear you had a good stay. Property Owner

  Reviewed by Jerry4.7★Jun 2021

• "Fantastic place to stay with family and dogs"

  Reviewed by James5.0★May 2021

• "An amazing property very spacious and clean."

  Our dogs thought they were in heaven lovely walks in the woods and swimming in the stream every day. Garden very secure.. The indoor Swimming pool is overlooking stunning views This was our second visit we are booked again next year.. love love love this place..

  Reviewed by Susan5.0★Apr 2021

• "Cottage had plenty of space, we were very comfortable."

  Surrounding area was breath taking. Enclosed garden was a asset. Would definitely stay again :)

  Reviewed by Karen5.0★Oct 2020

• "This was a perfect location for us and our dogs lovely walks straight from the cottage."

  The cottage is very spacious. We enjoyed a swim in the pool every day. We didn’t want to leave so we have booked to go back in March. This place has the Wow factor.

  Reviewed by Susan4.7★Sep 2020

• "The grounds were perfect for the dogs and we all loved going for walks."

  Although I didn’t use the pool, the rest of my family did and loved it. Only negative comment is that there should be TVs in all bedrooms and the bed room furniture could do with a little updating. That said these points are minor, we all loved our time here and would definitely come back.

  Reviewed by Anne4.4★Sep 2020

• "The facilities are superb, well thought out for dog owners."

  Very helpful staff if you have any problem, dealt with swiftly and efficiently.

  Reviewed by Allison5.0★Nov 2019

• "We have been coming to Helsbury for the past 12 years and always return as we thoroughly enjoy every experience."

  What I would say, is that I do feel that the barn could do with some modernisation in places. Also, some of the kitchen resources are not of a great standard. Therefore cooking a meal can be A challenge and frustrating. The master bed was terribly uncomfortable and left us both aching each morning, to the point that we considered returning home on the Thursday. I think at the price you pay, I don’t think the extra charge to use the sauna is warranted. My little boy loved the pool and the dogs had an amazing time. Thank you for a lovely relaxing week away.

  Reviewed by Johanna4.4★Oct 2019

• "This cottage was amazing!"

  ! The grounds were perfect for both humans and dogs. We have reactive dogs so the quiet and peaceful area and grounds were perfect for them. The scenery was fantastic. The kids loved the swimming pool and pool table. The cottage was home from home and well equipped. Will be booking again and thank you to the owners for a wonderful holiday

  Reviewed by Vicky5.0★Aug 2019

• "We settled right in at Westhayes."

  The house was lovely a really great place for a family holiday. Ample space inside and out and nicely set out. Kids struggled with no WI-FI in the house, but managed to adjust eventually!

  Reviewed by Victoria4.7★Jul 2019

• "Two bathrooms of house were damp & smelled upon arrival we had to leave doors, windows open & fans on for 2 days to air out."

  The property does NOT have wifi as advertised on the website, you have to go to small shed like place in the next property's garden to get any signal and that room was mouldy, dirty & full of dead flies, it was so bad you could not sit in the room as it was like breathing in mould spores. To be balanced, the pool area & grounds were amazing, the best we have ever stayed in, but do not feel the property was worth £ 1648 for a week

  Thanks for taking the time to complete your feedback, we have now implemented a state of the art wireless connection to the internet we therefore now have uncontended connections of 30m/b+ in all of our cottages as well as by the pool. Property Owner

  Reviewed by Steven2.8★Jul 2019

• "Ideal haven for humans and dogs"

  Reviewed by Lynda5.0★Jun 2019

• "Helsbury Park really do go the extra mile to accommodate dogs."

  The facilities are excellent especially the pool which is way better than a number of good spa hotels I have stayed at. It is not a low cost holiday but they say you get what you pay for and in that Helsbury Park delivers great value especially as we were able to accommodate 5 adults and 4 dogs in what I consider to be a large very well equipped cottage. The WiFi is limited if you need it while on holiday but that is something the owners hope to remedy but they are limited by availability in that area. however there is really good 4G mobile signal there if you need internet access. Overall great holiday in excellent location. i would recommend to anyone who wnats to take their dog(s) on holiday with them.

  Reviewed by Trevor5.0★Jun 2019

• "Excellent location as a base to explore North Cornwall"

  Reviewed by Jennifer5.0★May 2019

• "What a fabulous week we had here."

  The pool was great and we used it twice a day! The scenery and walks were amazing. Our 4 border collies felt right at home. The best cottage holiday in years! We're going back at the next opportunity.

  Reviewed by Claire5.0★May 2019

• "Kennel not secure Enclosed area for dog not enclosed Some appliances didn’t ..."

  Kennel not secure Enclosed area for dog not enclosed Some appliances didn’t work Trouble opening some doors Access is difficult for the elderly More 3 star than 5

  Thank you for taking the time to complete your feedback following your recent stay at Westhayes. We've spoken with the owner who has asked us to cover the points mentioned. It would appear the kennel may have been damaged by previous guests, this has now been fixed and we thank you for bringing this to our attention. Following a visit from the housekeeper of Westhayes to check the electrical items, it transpires that they were all working correctly and once shown how to use them we believe you had no further issues. The extreme hot weather during your stay had caused 1 of the doors to swell and become sticky, we will of course look at this further in an attempt to stop this from potentially happening again. We are sorry to read that you did not feel Westhayes was a 5 tick property, all of our properties are tick rated by our experienced property managers and are rated on facilities, fixtures, fittings and a very substantial inventory for each room in the house. We feel Westhayes very much meets the 5 tick rating. The feedback we receive for Westhayes is overwhelmingly positive and we are confident that any issues highlighted are a one off. Property Owner

  Reviewed by Clare2.2★Apr 2019

• "Westhayes cottage was perfect."

  The location was ideal, we didn't have to travel more than half an hour the entire week. There is so much to do within such a short distance. The cottage itself is gorgeous. Extremely clean throughout and has everything you could possibly need The swimming pool is amazing. Big windows looking out onto the picturesque hills and woods gives you a feeling of serenity. There are endless walks for you and your dogs which take you through these woods, hills, fields and rivers. I genuinely cannot speak highly enough of this cottage. Truly perfect!

  Reviewed by Michael5.0★Jul 2018

• "Excellent accommodation which is very dog friendly."

  Great base to explore North Cornwall from

  Reviewed by Jennifer5.0★Apr 2018

• "Absolutely superb place to holiday with dogs but due to no longer offering the ..."

  Absolutely superb place to holiday with dogs but due to no longer offering the couple discount and the price having gone up we would not return

  Reviewed by Rachel5.0★Sep 2017

• "We love it here, this was our second visit and we have just booked our 3rd visit."

  The location is beautiful and our dogs and children love it here!!

  Reviewed by Michelle4.8★Nov 2016

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