Mulgrave House

12 Customer Reviews

• "House was great for 11 people."

  Lots of space. Perfectly situated for walks to Staithes and Runswick bay across the cliffs. Lovely welcome pack and good communication from owner.

  Reviewed by Jo4.7★Dec 2024

• "Lovely, spacious place to stay."

  Great for walking to the beach. Lovely welcome pack on arrival,homemade scones,jam, bread, & marmalade. Really nice touch. Thank you. We would stay again.

  Reviewed by Andrea5.0★Dec 2024

• "Lovely place ideal for our stay and good walks to beach."

  Place was lovely and clean welcome pack with homemade scones bread jam and butter a lovely touch. Would stay again. Thanks Malcolm

  Thank you very much for the lovely review and hope to see you again. Property Owner

  Reviewed by Malcolm5.0★Aug 2024

• "The house is in a great spot close to everything we wanted to see."

  It was clean on arrival and beds and bedrooms were comfortable however some bedrooms do not have wardrobes and there were not enough coat hangers.well equipped kitchen for our needs large fridge and freezer with washing machine.the lounge diner was spacious with plenty of seating though sparsely furnished . The dining table was a great size. The TV’s in the main lounge and bedrooms do not have a signal and could do with updating to smart TV so guests can log into their streaming services ( we brought a fire stick) there isn’t a dryer so clothes are difficult to get dry particularly after a very soggy start to the week .There is a small pleasant garden area but no garden furniture and needs mowing so even when the sun appeared we couldn’t use it . Parking was not an issue for two cars but the area shown in the photos is a difficult manoeuvre on a busy road .we appreciated the welcome pack of home made bread and scones coffee & crisps. We had a fab week in a beautiful part of the country.

  Hello, so sorry things were not all great for you. However we really appreciate your feedback and have made some changes. we have now put wardrobes in all the rooms and have sorted the reception on the TV. There was a drying rack in the property already , so lm not sure what happened at the time. We have also got a large table and chair set in the garden now for the warm sunny days when they eventually arrive . Property Owner

  Reviewed by Deborah4.4★Jul 2024

• "Very tired and dated, check in time was 5pm, we arrived at 5."

  10pm and still being cleaned. One bedroom unavailable as no mattress on bed. No fuel for log burner, brought later on first day. We have reported this to Sykes properties and there has been no response from the owners of the property which I find totally unprofessional. This is a statement on Sykes site ‘We pass on all our guests feedback to our owners and work closely with them in order to resolve any problems’ Sykes are yet to get a response from the owners of the property.

  I apologise for the late response as I thought things were remedied on check in. and certainly never expected such negative feedback. The house was clean and ready when the guests arrived at 5.10. I was literally ready to leave with a few bits and pieces by the door. The Mattress had to be removed and replaced on the same day due to damage. we were unable to do this due to the turn around time restraint, we therefore gave the family full use of the apartment, which is normally booked out as a separate accommodation, the younger couple who were very pleasant were happy to accept this as an alternative, this however was not mentioned in the negative feedback. The logs for the fire were dropped off at 5.30 by my husband and given to a lovely young lad. It would have been more helpful to have put such comments in our comments book rather than a public page. We literally live 10 minutes away, and quite happy to come and remedy any issues. We didn't receive any calls. Property Owner

  Reviewed by Jane1.6★Mar 2024

• "Great house - huge ,clean and well equipped."

  lovely village with 2 great pubs and very close to the moors and coast.

  Thanks for the feedback and hope to see you again! Property Owner

  Reviewed by David3.8★Sep 2023

• "Front of house parking proved quite unpopular one neighbour who animatedly pointed out that planning consent for the building was for one car only not three as stated in the Sykes listing."

  Recommend guests arriving with more than one car park one in front of the property with other vehicles being parked on the road (not on the pavement).

  Hello, I am sorry about the neighbour.. you can usually fit 2 cars comfortably on the front forecourt in front of the house, which is on our property and one on the road side at the front and usually one down the side, I think its more of a problem if the pavement is blocked. Hope this helps. Property Owner

  Reviewed by Maurice4.1★Sep 2023

• "A good welcome regarding the Bread and Scones and Jam, delicious."

  Plenty of room for everyone, great point being en-suite bathrooms although strangely there are no locks on the bedroom doors. I assume this is a safety issue. When we arrived the proprietor informed us there was a problem with one of the showers that they would remedy asap. This did not happen so was a bit of a downer. Other than that a good place to use as a base for visiting nearby resorts.

  Hi, thanks for the feedback. Sorry about the shower. Property Owner

  Reviewed by Andrew3.8★Aug 2023

• "There are some positives about the place, but it is need of attention across several areas."

  The TV reception on the main TV is shocking. No matter how much we tried we could not get constant acceptable reception. Most of the time we were unable to even watch the standard channels - 1, 2, 3 + 4. I retuned it several times and got a signal, but then it was lost the nest time switched the TV on. Radio in kitchen was just as bad. Appreciate in a rural place but surely things could be made better. The kitchen equipment needs attention - no scissors even though after asking the owner we were promised twice some would be dropped off, not enough cutlery particularly teaspoons. The lighting and how it has been wired is farcical. Still after a week I was unable to work out on how to switch on some of the lights. Didin't help when the main living room one didn't even have a bulb in! The garden needs a lot of attention. You can’t get into it without having to push overgrown bushes out of the way, then you are hit with overhanging brambles - so we didn't use the garden. We appreciated how clean the place was when we arrived, the lovely welcome pack and really great to find a place that offers ensuite bathroom to every bedroom bar the 2 on the 2nd floor. We hope our feedback helps the owner improve the accommodation.

  Thank you for the feedback, we have fixed the poor reception for TV and Radio and there are now scissors in the house and more teaspoons! The garden does need a bit of cutting back, but we do love the wildness of it, but will try to keep a balance. Cheers. Property Owner

  Reviewed by Paul3.4★Aug 2023

• "Owner very prompt to deal with minor issue."

  Good communication.Kitchen well-equipped.Bathrooms spacious and spotless.An excellent family property.

  Thank you so much for your great feedback and hope to see you again. Property Owner

  Reviewed by Lee Diane5.0★Jul 2023

• "We had a fantastic time with our family celebrating my husbands 80th birthday."

  The rooms were great and as described online. The locality was lovely for walks and nearby amenities. There was also a regular bus service that took us to Sandsend and Whitby. Our grandsons aged 18 - 24 plus two girlfriends want to return. My husband and myself had the flat below which had everything we required. Thankyou and we will use you again

  Oh Thank you so much for this feedback, and so glad you had a lovely time. Hope to see you soon. Property Owner

  Reviewed by Kathleen5.0★May 2023

• "We stayed at Mulgrave in November to have a Christmas gathering with family from America, some of whom we haven’t seen in 6 years."

  Emma couldn’t have been a better host, we arrived to a warm home with a Christmas tree in the lounge, freshly baked scones and bread. Emma also cooked a huge lasagna for us which tasted amazing. We all had our private space in beautiful bedrooms, all with with en suites. The kitchen facilities were fantastic, had everything we needed and more. Hinderwell is a beautiful village with lovely pubs offering great food. Only a mile away is Staithes and Runswick Bay. A perfect place to stay, we are already planning another visit to Mulgrave.

  Thank you so much for your kind comments, I am really glad you had a lovely Christmas with your family. Hope to see you again. Property Owner

  Reviewed by Anita4.4★Nov 2022

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