Ty Castell

36 Customer Reviews

• "Best equipped property we have stayed in for years."

  Glad we only had one person in the double bed on the third floor due to lack of headroom. Thoroughly enjoyed our weeks stay

  Reviewed by John5.0★Aug 2024

• "Generally a good property and a super base for exploring North Wales."

  The three floors and subsequent staircase was hard work for some of our party, so be aware of that when booking. Also the car parking, behind the property was far from ideal. A very narrow off road drive to the property was troublesome. It was very difficult to turn and get back out and I dented my door on a wall. And one day a large (empty) work vehicle blocked us in. This parking would not be suitable for a large vehicle.

  Reviewed by Tony3.8★Aug 2024

• "We had a wonderful holiday at Ty Castell."

  Large spacious rooms, comfy beds and a well equipped kitchen. It is ideally placed for the town, the harbour, pubs and restaurants.

  Reviewed by Phillippa5.0★Jul 2024

• "Ty Castel, was a lovely comfortable home with plenty of space for everyone to relax in."

  The quality of the furnishings and fitments throughout the property was of a high standard. The kitchen was spacious and had everything we wanted, including a fabulous fridge freezer. However, there were many faults in the property too, the dishwasher was broken and for 5 adults and a child, it would have made things much easier for us all, if it had been working. We were unable to use the games room, as there was a bolt missing from the foosball, but more importantly some of the electrical sockets weren't working, so unable to access the TV or games consoles. Also some of the other sockets on the ground floor weren't working either, which was quite frustrating at times. We were unable to get a good night's sleep, due to the screeching of the seagulls in the early hours and this was with the windows closed, double glazing would definitely help, but I'm sure the locals must be used to it. The parking at the back of the property was very restrictive to say the least, even though we only had two small cars. However, we did enjoy our time in Caernarfon and being centrally based for all the attractions locally and in the surrounding area.

  Reviewed by Sheelagh2.8★Jul 2024

• "Diolch yn fawr !"

  ! Have just returned from a lovely weekend at Ty Castell, the house was clean, comfortable, warm and spacious, the location couldn’t have been any better as we were right in the centre of town which meant we could visit some of the restaurants, shops, pubs and attractions that Caernarfon has to offer very easily. Directions to the property were accurate and the parking was an additional bonus. The welcome pack of welsh food and drink was also greatly appreciated upon arrival. Looking to book again next year. Diolch yn fawr iawn.

  Diolch am y geiriau caredig Sian. Property Owner

  Reviewed by Sian5.0★Feb 2024

• "This is a beautiful house with everything you need."

  It’s ideally located for walking and also perfectly located for transport and car journeys. The games room was a big hit with the children. The house is very spacious and clean. The only slight criticism we had was the sofas, they are very low down which isn’t helped by them being broken. That aside we are already planning to book again for next year

  We appreciate your lovely comments and thank you for letting us know about the damage to the sofas. We have done temporary repairs and will be tackling the problem when we have a break without guests. Property Owner

  Reviewed by Phillip4.7★Oct 2023

• "House is the best equipped we have ever stayed in - cloths, hand soap, washing g up liquid, dishwasher tabs all available."

  Lovely wee touches like local butter, beer and cakes on our arrival was very appreciated

  Thank you for your appreciative comments. Property Owner

  Reviewed by Louise4.7★Oct 2023

• "Great central location and excellent base for discovering beautiful North Wales of which we did plenty."

  House fully equipped as described and issue whilst there was sorted quickly by owners. We would suggest some of the feedback left from Previous visitors is looked at such as Showers (poor requires pump or pumped electric shower) sofa damaged and requires replacing, and deep clean required due to finding items around the house which had been left by previous visitors. The house due to proximity being central and close to local pubs etc, can we very noisey especially on Friday/ Saturday evenings. We did have a great week at the house, thoroughly enjoyed the stay just the little niggles that are frustrating but overcome Thanks Rhys and Sian

  We are glad that you had a nice stay. With regard to some of the issues raised over the last couple of years, we have installed a new shower tray in the attic bathroom, a new oven has been bought, and a new sofa will be bought in the very near future. Unfortunately, there is nothing we can do about the noise from the pub across the road, nor the narrowness of the back lane. Property Owner

  Reviewed by Mark3.8★Oct 2023

• "A lovely place to stay right in the centre of Canaerfon."

  Good facilities, very clean and comfortable beds . We were a party of 7 and had more than ample space , it’s a generous house !!! There is a car electric charger outside the back of the house , the cost is using directly applicable to the owner . This was really helpful for my son , whose battery was very low on arrival . I would recommend, it’s definitely big enough and equipped to host a large family Christmas .

  You were the first guests to use the car charging point. We are very pleased to hear that it was of use. Property Owner

  Reviewed by Rebecca4.7★Sep 2023

• "We absolutely loved our stay at Ty Castell."

  The property was perfectly equipped and super clean with lovely touches throughout including the welcome beers and cake! Location was spot on, right next to the sea and main streets of cafés and bars, of course with this comes a little noise on a Saturday night but it didn't bother us. The games room was a firm favourite with our son. Thank you for a lovely stay!

  We are glad that you liked the house and had a nice stay. Please come again. Property Owner

  Reviewed by Hayley5.0★Sep 2023

• "Ty Castell is a lovely, spacious very well equipped, comfortable house."

  It is ideally situated for shops, cafes, restaurants and bars and only minutes away from the beautiful castle and harbour. It is also ideally situated for visiting the lovely surrounding areas. The parking space at the rear of the property is adequate for 2,fairly large vehicles. We had a great time and would certainly return.

  Reviewed by B5.0★Aug 2023

• "We had a lovely stay in Caernarfon."

  There was lots to do. The property enjoyed a central location, great for the castle and shops however this meant it was rather noisy at times. Lots of building work and a pub on the corner meant we had noise late at night and first thing in the morning making sleeping for those in the rooms at the front of the property difficult, also the road sweeper came round at 6am every morning! I appreciate building work is not always going on and this was unfortunate for us. The description about the parking was inaccurate on the website. We had plenty of space for two SUVs the issue was getting them down the narrow lane with the dumped car in the first place. There were several out of date smoke alarms in the house, which I texted the owner to inform them of. We couldn’t use the shower in the attic bedroom as it caused water to drip through the ceiling of the bedroom below if we did. Also the headroom in the attic room was not adequate for an adult to use, it’s only suitable for children. There were a few other small maintenance issues, lightbulb needing replacement, loose door handle which we found a screwdriver to sort out and the screws in the threshold strips on the first floor bedroom had the screws sticking out of it which meant lots of stubbed toes. The kitchen diner was perfect for 9 people and very well equipped and the lounge space comfy and welcoming. The owners were very helpful in emptying the bins when we found them to be overflowing when we arrived, however given the issues mentioned above this is not a property we would choose to return to.

  The cracked shower tray in the attic bedroom has been replaced. All other problems noted have been addressed. Property Owner

  Reviewed by Amanda3.8★Aug 2023

• "This was a great property for a family get together."

  The games room was a great asset. The beds were comfy and the travel cot worked really well. The only thing lacking was a bigger dish washer. But we had a great stay and would recommend the property.

  Glad you had a nice stay. The point regarding the dishwasher has been noted. Property Owner

  Reviewed by Jackie5.0★May 2023

• "Fabulous property in an amazing location in a great town."

  Thank you.

  Thanks. Property Owner

  Reviewed by Juliette5.0★May 2023

• "Thank you for such a great stay!"

  The property is fantastic, really spacious for a large group and the location is great - everything you could need within walking distance.

  Reviewed by Laura5.0★Mar 2023

• "Lovely place to stay, right in the walled town, close to the castle, the water and all the pubs and restaurants."

  The accomodation is on several floors, the rooms are well appointed, the beds comfortable. There is plenty of space in the well equipped kitchen. There is room to park 2 cars in the space to the rear of the property, we parked a Ford Kuga and a Volvo medium size saloon next to one another without too much trouble.

  We are glad that you enjoyed your stay. Property Owner

  Reviewed by Steven5.0★Jan 2023

• "Excellent property, great facilities."

  Plenty of socialising space downstairs for a large group and the play room was a brilliant asset for the children. Kitchen was well-equipped and the bedrooms were a good size. We would certainly like to visit again and explore further.

  We are glad that you enjoyed your stay. Property Owner

  Reviewed by Sarah5.0★Dec 2022

• "Eight of us (all adults) stayed at Ty Castell over Christmas and, despite some terrible weather most days, we had a great holiday."

  There was plenty of space for everyone, the games room being especially appreciated by the younger adults in the group. Location in old town was also great for exploring / short walks. The parking at the rear was never an issue, despite us being in a large car, provided you are careful. The charging point, although we did not use it, would have been a great feature for those with an electric car. Our biggest issues were with the oven, which struggled generally with cooking for eight adults (let alone ten) - it's too small for a property this size and did not seem to heat up fully on any setting. A couple of metal baking trays would be a helpful, cheap addition as well (otherwise, we had all we needed) The 'attic room' was also a concern. Although you clearly point out the restricted head height in your listing, hard hats are needed! The very small window does not conform to the minimum size for a bedroom (450mm x 450mm). It also never really warmed up. In our view, this room should NOT be legally listed as a bedroom as there's no safe egress in case of fire. Suggest this be checked out, we did not feel safe sleeping up there. We would only therefore recommend Ty Castell for max eight people using the other four bedrooms (which are very nice).

  We have replaced the oven since this comment was left. With regard to the attic bedroom, the fire safety assessment carried out by a professional firm has confirmed that all is in order. Property Owner

  Reviewed by Sara4.1★Dec 2022

• "We had a really lovely week in this beautiful property."

  With 8 adults and 4 children, that was an achievement! the location couldnt be better - lots of cafes and shops literally around the corner and only a few minutes from the castle and promenade. very thoughtfully appointed by the hosts. it all worked perfectly for a large party. will book again

  We are so glad that you had a nice stay. Property Owner

  Reviewed by Moira5.0★Oct 2022

• "An excellent holiday cottage."

  It was well-appointed, particularly in the kitchen. We self-cater, rather than eating out, and there were more than enough pans, crockery and cutlery for all 9 of us (unlike a previous cottage, where I cooked spaghetti in a frying pan!). It was clean, the owners were helpful and welcoming, returned an item I had left in the cottage, and overall it was excellent value for money. I would recommend it to anyone looking for accommodation for a large group of people. The children enjoyed the table football. The location was perfect - plenty of activities within walking distance, and all of Snowdonia a short drive away.

  We are glad that you had a nice stay. Property Owner

  Reviewed by Diana5.0★Aug 2022

• "The property is brilliant, there was nine of us staying and a baby and there was plenty of space."

  The property is in a very good central location surrounded by all the amenities. The kitchen is very well equipped and the extra touches that were there on arrival such as butter, Welsh cakes, tea, coffee etc is a lovely touch. The owners are very attentive, texting to ensure we’d settled in. We had a slight issue but on contacting the owners they were quick to contact us and sort the issue. The only down side was that the showers are not great and the cot mattress was very hard, if taking a baby I would recommend taking something extra to use as a mattress. But all in all the place is brilliant, would definitely recommend and would go again. Thank you.

  Thanks for the feedback. We have had guests suggesting in the past that power showers are installed. We have discussed this with our plumber, but because thehot water tank is located next to the boiler in the basement, and the top bathroom is on the 4th floor, the best option is electric showers, which we have. Property Owner

  Reviewed by Susan4.7★Jul 2022

• "This is a superb holiday house, and we really enjoyed staying here."

  The house is in a great location, almost exactly at the centre of the historic old town, approx 150m from Caernarfon Castle. The house was very spacious, clean, and well-equipped. The kitchen / dining area, living room, playroom, and utility room are all on the ground floor, which helps reduce noise for the bedrooms (which are on the first, second, and third floors). The house is on a street that's mostly residential, with very little traffic at night (although there was some noise from a nearby pub on Saturday night until 11pm). The off-road parking at the back of the house is accessed via a narrow passage that's difficult to manoeuvre - we were ok with 2 small-to-medium cars (with a passenger standing outside helping to judge distances), but other guests might prefer to park on the street or in a nearby public car park. Overall, this was one of the best holiday houses that we've ever stayed in, and we'd definitely stay here again.

  Thank you. Property Owner

  Reviewed by Stephen5.0★Apr 2022

• "The house is ideally situated to everything that you may need during you stay."

  The house was warm and welcoming and had all facilities that you need. Definitely will stop again.

  Thank you. Property Owner

  Reviewed by Liz3.8★Mar 2022

• "We really loved our stay."

  The house was lovely and warm, very comfortable and really clean. The kitchen was well equipped with everything we needed to stay in and cook our meals. There were plenty of towels and a good washer/dryer to give them a wash in between. The location was ideal, especially for the older people in our group, with easy access to the shops etc. The beds were very comfortable and the bathrooms were clean and modern. Overall our stay was very enjoyable and would recommend the property to others, thanks.

  Reviewed by Alison5.0★Oct 2021

• "Great location."

  Well equipped. Many thanks for welcome Welsh cakes, beer and butter!

  Thanks for the feedback. Property Owner

  Reviewed by Steve5.0★Sep 2021

• "This is a brilliant place, right in the middle of the walled town and close to all the pubs, and eating places."

  the place is very spacious with everything you could possible want, will definitely book again next time we are in Caernarfon.

  Reviewed by John5.0★Sep 2021

• "The house was stunning, in a great central location."

  We had a great holiday and will be booking with you again.

  Reviewed by Matthew4.4★Aug 2021

• "It’s an ideal base for the area."

  Reviewed by Linda5.0★Aug 2021

• "The accommodation was really clean and well looked after, especially on the ground and first floor."

  The ground floor was perfect for our needs - lovely kitchen-diner with a large American style fridge-freezer and a dining table we could all get round. The addition of the snug/playroom is great for groups with children/teens; ours loved the table football! The owner left us some welcome goodies, which was a nice touch. The location is amazing right in the heart of Caernarfon - that does mean that there is a bit of noise from local nightlife, street cleaner, and very loud sea gulls, but suppose to be expected with this location! Worth it to have the castle, cafes, restaurants and shops on the doorstep. Amazing ice cream at 'Mrs Jones', great food at the Cantonese restaurant and Marina Italian. The property owner was very friendly and helpful and even sent back to us my daughter's precious Teddy bear, that got caught up in the bedding which was very kind of them. All in all a very good week away.

  Reviewed by Elizabeth4.4★Aug 2021

• "We were told the parking was limited but were pleasantly surprised."

  It is a tight entrance but we managed to park two estates next to a range rover which was also there. Just take your time and it really isn't an issue. The house was clean and the covid measures made us feel very safe. We stayed for two weeks so it was lovely that we had the option to have all the towels picked up and replaced after the first week. Facilities are great and what you need in a holiday cottage that sleeps so many. Everyone had a space to go to if needed. For the price and the location I would highly recommend.

  Reviewed by Sali4.7★Jul 2021

• "We thoroughly enjoyed our stay!"

  Lovely place! Diolch!

  Reviewed by Millie5.0★Jul 2021

• "Yes, I suggest you check your email, I filled in a response on the 3rd , I have just checked my sent file."

  Please see that for my full feedback.

  Reviewed by Jean3.4★Jun 2021

• "Plenty of space for 2 families."

  Facilities excellent and good COVID procedures. One minor issue, the showers pressures in all bathrooms was poor. Great location for town centre.

  Reviewed by Duncan4.4★Aug 2020

• "We arrived at the property after 5pm (Monday 24th august) as instructed by the owners due to ‘COVID deep Clean’ measures."

  The property for the parking lot was not ideal, extremely tight and finding it also took its time. When we arrived into the property there was a very musty smell. We were greeted with the rules and regulations on everything we needed to do it it’s regards to the bins & recycling. The bins were not empty and advised that they needed to be emptied before we left. Due to having a 3 year old who wanted to play on the floor with her toys we noted instantly Copious amounts of black dog hair on the rug in the front room and around the table, within half hour of arriving we were cleaning which was certainly not anticipated with the price and the late arrival time. (Photos taken of dog hair) The top bedroom had coffee/tea stains on the bed and bedding ( photos have been taken). Overall the property was not clean and needed aspects updating ( stair carpets and some bedroom carpets specifically ) As for the area it was not overly pleasant and was done amenities there was not much to do. This all resulted in 3 members of the party leaving and driving home almost 3 hours within 24 hours. The rest of the party left a day before was due to the issues in the property and the lack of things to do. Overall we have booked many properties using Sykes cottages and other sites and this was our worst overall experience. We will be making a further complaint as the cleanliness of the property in this current climate was defiantly an issue.

  We would like to explain that the recycling bins are emptied by the Council on Thursdays, and so on a Saturday when changeovers normally take place, there will be stuff in the bins. Similarly, the general refuse bins are emptied every 3 weeks. The instructions on how to find the property make it clear that the access to the parking space is very narrow, and turning can be a problem. Unfortunately, this is out of our control. The weather leading up to the stay had been very wet, which probably explains the musty smell that was detected, but we do try and ensure that the house is thoroughly aired on changeover days. We pride ourselves on the cleanliness of our property, as evidenced by other guests' feedback and can only imagine that there was a malfunction on our vacuum cleaner to cause the dog hairs to be left on the rug and floor. The cleaners have been briefed about this, and we will ensure that there will not be a recurrence. With regard to the stains on the bed linen, we obviously wash bed linen after every guest, and so we can only assume that the stain was very feint, but again we will be on the lookout to ensure that there is no recurrence. As for the lack of things to do in the area, we strongly refute this. Some attractions may have been closed due to Covid restrictions, but normally there are plenty of things to do in and around Caernarfon. We welcome positive criticism, and we take guests' comments very seriously. We are very sorry that your stay at Ty Castell did not meet your expectations. Property Owner

  Reviewed by Sharon1.3★Aug 2020

• "Ty Castell was great."

  Clean, well furnished with all we needed except a garden!

  Reviewed by Tim4.7★Jul 2020

• "Lovely house, clean and comfortable, with everything you might need."

  Right in the heart of the town with all its facilities and nearby attractions on the doorstep.

  Reviewed by Les5.0★Mar 2020

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