Minerva

53 Customer Reviews

• "We had a lovely stay at Minerva."

  The place had pretty much everything you could need. We arrived to find a lovely welcome pack in the amazing kitchen. Even the dogs had a welcome pack

  Hi Julie, Great to hear from you and appreciate your feedback. Thank you We hope you have a lovely week. George x Property Owner

  Reviewed by Julie4.7★Oct 2024

• "A brilliant break with the extended family, the location was perfect just a short walk from Treaddur Bay."

  The accomodation was perfect, large enough for all to have space and children to enjoy themselves. I would certainly recommend this to friends and family and as it looks like I will be returning for a other run around the island in next year's Ring of Fire race... We will be looking to book this again.

  Thank you so much for your brilliant feedback and we can’t wait to welcome you back to Minerva soon. It’s been an absolute pleasure having you stay! Xx Property Owner

  Reviewed by Terry4.7★Aug 2024

• "This is the 2nd time at this acomodation."

  ..the house is very nice. Unfortunately. As with the first time we went the cleanlyness is poor. The bin is never cleaned the window sills are dirty. There's Mold in the shower and.bathroom and in the bedroom

  Hi carol, thank you for your feedback and I’m glad you enjoyed Minerva. My sincere apologies for the lack of cleanliness you experienced this time, I’ve been in touch with the cleaning company about it and they are aware of your disappointment and mine too. They are coming back to me with a plan to make sure this doesn’t happen again and I will also ensure they are doing proper manager checks. I hope you still managed to enjoy the fabulous hot tub, the gorgeous views, the great communal dining space, the music and all the other wonderful things Minerva has to offer. Many thanks again. x Property Owner

  Reviewed by Carol2.8★Aug 2024

• "A great sport, location was perfect and the house catered for our needs."

  We enjoyed the close by walks and local village for drinks. Rooms were comfortable however the only downside was no blinds in the bedrooms, most mornings woke up around sunrise and couldn't get back to sleep. All in all, a very enjoyable break and would definitely return to Minerva again.

  Reviewed by Ben5.0★Jul 2024

• "Wow!!!"

  Absolutely fantastic. There are 7 adults, 1 child and 1 dog in our family group and there is plenty of room to all enjoy together or alone if you need peace and quiet. The facilities were great, and everything worked. Plenty parking space, great childrens toys, loads of pots, pans, crockery etc. Such a lovely property with outstanding views. Thank you for a lovely place to stay.

  Hi, thank you for your wonderful feedback. It makes me so happy to know you’ve all had such a fabulous stay at Minerva. Thank you so much for sharing such kind words x Property Owner

  Reviewed by Karen5.0★May 2024

• "Amazing holiday home for large families with children."

  Perfect area with plenty of things to do. The house is in a lovely spot with amazing views. 100% revisiting here in the future. Hosts were very generous aswell as we wanted to check out a bit later.

  Reviewed by Scott5.0★May 2024

• "The holiday cottage Minerva was super for our family Easter break."

  The living area was spacious and comfortable for everyone to spread out and enjoy and we had all the necessary equipment for family dining as well. The hot tub was super at the end of the day activities. Lovely views from the balcony and a nice peaceful location close enough to walk to the beach and amenities.

  Hi, thank you so much for 100% feedback and for giving Minerva 5 stars. X Property Owner

  Reviewed by Andrew5.0★Mar 2024

• "The camp bed was more like a deck chair, wouldn't of been comfy for anyone to sleep on, we had to use the sofa."

  No spare bedding for the extra people, or covers. Was a shame the conservatory was leaking alot of rain in, Apart from that great time thankyou

  Hi Lucy, Wonderful to hear you had such a great time at Minerva and we were delighted with your overall feedback score of 81%. Apologies about the adult camp bed, we've not received feedback from previous guests before about this so will look in to it. The spare bedding is kept in the conservatory and there's also extra kept in a cupboard in the lounge. I'm sorry this wasn't made obvious to you and I will pick this up with the cleaners. Thanks also for your understanding about the storm damage in the conservatory caused by high winds the day before you arrived. You were very understanding about this when I notified you immediately about this and I hope you enjoyed your later check out on the Monday? Many thanks, George and family x Property Owner

  Reviewed by Lucy4.1★Feb 2024

• "Had a fabulous week in this beautiful house."

  Gorgeous views from the back of the house… we loved watching the sheep and rabbits.

  Hi Ruth, It was a joy to host you and your lovely family over the half term holiday and I'm delighted that you had such a brilliant time. We hope to welcome you again soon :) x Property Owner

  Reviewed by Ruth5.0★Feb 2024

• "My family and I had a wonderful 3 day stay at the Minerva cottage."

  It was exactly what we were looking for in a home for our large family to live and relax, during our stay in beautiful Anglesey. It's a fantastic property with plenty of living space. It has great balcony for enjoying a morning coffee with beautiful coastal views or evening cocktails watching a gorgeous sunset. We made good use of the fully utilised kitchen and dining area. The adults thoroughly enjoyed the amazing hottub situated in the front garden area. The children loved the fully stocked games room, playing the games console or playing on the childrens snooker table aswell as reading books or playing with legos. This home is just perfect for a large group to feel together as a family or large enough for everyone to have space to relax apart, Just perfect.

  Hi Anthony, Wow, what a joy to receive such awesome feedback and all of it so very positive. Thank you for sharing it with us x Property Owner

  Reviewed by Anthony4.7★Oct 2023

• "Lovely house."

  Beautiful views! Comfortable beds with quality bedding, everything there that you could want. Nice touch with the kids toys and books etc. Wheelie bin was full on arrival, but soon sorted after contact with the caretaker.

  Fantastic to receive such positive feedback overall, thank you so much! xx Property Owner

  Reviewed by Nicola4.4★Sep 2023

• "Great location for beaches and shops."

  Party of 4 children, 6 adults and 2 dogs, more than enough room for everyone. Children loved having a games room. Hot tub was a great addition. Kitchen had everything we needed. Rooms and bathrooms great. Views are amazing! We all thoroughly enjoyed our stay. Only one recommendation, some found the mattresses ( bottom bunk in small room and en-suite double) uncomfortable.

  Amazing feedback, thank you for taking the time to write it. And you point has been noted, thank you sharing that with us x Property Owner

  Reviewed by Loraine4.4★Aug 2023

• "Minerva is a beautiful property, unfortunately the cleanliness and general maintenance let's it down"

  H Amanda, we are so sorry to hear about this. We actually had problems with the previous guests checking out 3 hours late which had a detrimental affect on the time the cleaners had to turnaround the property. Needless to say, this shouldn't have happened and the cleaning company now ensure that they utilise the full 6 hours to do a proper clean and changeover, which has been demonstrated in feedback received from guests since. Many thanks for sharing this feedback with us and I'm glad you enjoyed the property. The Hodge family x Property Owner

  Reviewed by Amanda2.8★Aug 2023

• "A couple of glitches at the beginning of the holiday which were sorted our quickly; I felt confident that any other problems (there weren’t any) would be treated in the same way."

  Thanks go to the owners and their staff for their prompt help. A lovely holiday home for our large family group and our three dogs. Fabulous views and really good access to all the beaches in the area. We had a great holiday at Minerva!

  Hi William, Thanks for your super feedback of 88%. It's always so lovely to receives such positive feedback, thank you! I'm also glad that the glitches were sorted quickly. We hope to welcome you back again soon. Have a great summer! Property Owner

  Reviewed by William4.4★Aug 2023

• "Firstly, I’d like to say that Minerva is a lovely property in a great spot."

  However, there are issues. On arrival, one of the first things we had to do was pick up two dog poos off the balcony from the previous guests. We also found as the week went that the standard of cleanliness was poor throughout. Pots, pans, and plates still with food remnants on, breadsticks in the sun room drawer, and general dirt and grime in all rooms. It was clear that this place was given a brief once over at best. With regard to facilities, there was no speaker or Alexa as stated in the property details. We rang to ask and was told that the previous guest had smashed it. Granted, you can’t control what guests do but surely during the ‘deep’ clean and inventory check this should have been picked up and a replacement put in. There was also an issue with the hot tub which took two full days to get to temperature so we lost the use of it on day one. Finally, the mattresses are so old that there is literally no cushioning left in them. I felt like I was sleeping on a wooden door. A real pity that such a nice property is not being given the treatment it deserves.

  Thank you, Paul, for your kind comments about Minerva. It is a beautiful, unique property in a fabulous location with so many wonderful features! I’m sorry to hear you were disappointed with a few things as we’ve had a run of 100% feedback from all our guests since we redecorated, updated and modernised it back in March of this year. The cleaning company have been made aware of your comments and have re-enforced their stringent procedures to ensure this won’t happen again. The hot tub can take a day to heat up on a same day changeover due to the volume of fresh water and hot tub hygiene is of paramount importance to us. The alexa was stolen and the speaker broken by the previous guests, which I am pursuing with Sykes separately. The mattresses are relatively new and the level of hardness makes it difficult to please everyone. The mattress in the main bedroom is a memory foam and can feel different to a normal sprung mattress. Thank you again, we value all feedback and will ensure standards remain at the highest level. The Hodge family x Property Owner

  Reviewed by Paul1.6★Jul 2023

• "Absolutely beautiful home!"

  Very well equipped. Beds were really comfy, views absolutely stunning and a short walk to the beach!

  Hi Michaella, We’re so thrilled you all enjoyed yourselves and thank you for your fantastic feedback score of 100%! We really enjoy making our guests’ stay a very happy one and hope we can welcome you back again soon. Many thanks. The Hodge family xxx Property Owner

  Reviewed by Michaella5.0★Jun 2023

• "We enjoyed a fabulous few days at the Minerva, it's a fantastic house with everything you could possibly need for your stay."

  Great location and views.

  Hi Sandra, What wonderful feedback, thank you! It’s always great when we receive a 100% score and are very grateful to you for sharing this with us. We hope to welcome you back to Minerva again very soon. Many thanks. The Hodge family x Property Owner

  Reviewed by Sandra5.0★Jun 2023

• "Didn’t provide simple things such as cooking oil, dishwasher tabs, cleaning spray for kitchen counter tops; which to me should be available, even if they are only the cheap options."

  Otherwise was absolutely lovely and couldn’t fault it. Lovey views, 2 year old loved watching the cows out the back.

  Hi Stephen, Thank you so much for your fabulous overall score of 94%. I'm so pleased you enjoyed your time at Minerva. All guests should receive dishwasher tablets as part of their welcome pack and have access to cleaning supplies so I'm unsure as to what happened there. I will pick it up with the cleaning company to make sure it won't happen again. It may have been a simple oversight. Many thanks again for your fantastic review and feedback. George x Property Owner

  Reviewed by Stephen4.7★Jun 2023

• "Amazing family home - It made our trip and workdays so much more pleasurable to ..."

  Amazing family home - It made our trip and workdays so much more pleasurable to somewhere so super to have such a comfortable base

  Reviewed by Ellie4.4★May 2023

• "Absolute fabulous house."

  Well equipped for families with all ages children. Short walk to the beach, sea views and cosy at night too. Comfy beds and extensive kitchen facilities! Thank you so much for our stay we will be back! Highly recommend

  Hi Sian, I am delighted to hear you had such a wonderful time and thank you so much for your 100% feedback. Hopefully, we will be able to welcome you back again soon. Property Owner

  Reviewed by Sian5.0★May 2023

• "Conveniently situated, excellent parking spaces."

  Lovely views and made a great base for a family holiday.

  Hi, thank you for sharing such wonderful feedback. We’re delighted that you enjoyed your stay so much and thanks so much for the 100% score X Property Owner

  Reviewed by Tim5.0★Apr 2023

• "We've just come back from a wonderful holiday and the holiday house was the cherry on top!"

  It was exactly how described, and was perfect for our large family of 11! The views were breathtaking, and the house had everything you needed to relax and ensure the kids were entertained. The pool table and little kitchen were an excellent bonus! We loved the welcome package and enjoyed a glass of the bubbly in the spacious hot tub! It was all lovely, nothing to fault.

  Reviewed by Amy4.7★Apr 2023

• "Honestly we couldn’t have been happier!"

  The property was incredible. Beautiful views, cosy, clean & close to all amenities. 9 of us stayed for 2 nights for my mums 70th birthday & she had the most amazing time. She’s actually requested we all start saving for another stay at Minerva as soon as possible. Thank you so much xx

  Reviewed by Carrie5.0★Mar 2023

• "Unfortunately we only have our last several years with Sykes Cottages in Bowness which have been fabulous."

  We found Minerva to be tired in decoration with the furniture being old and worn. On arrival the cleaning hadn't been as thorough as I had hoped with dishes still having grease on them. The dishwasher wasn't working and in all fairness George got a handyman to come out however he was unable to fix the problem. The biggest disappointment was the position of the hot tub being in the front which wasn't really explained in the brochure so we didn't use that. The conservatory was totally out of bounds due to the coldness and looking like a storage room for old furniture. Our holiday was booked until the 3/1/23 however we left on 1/1/23 so again this was very disappointing and a waste of money and holiday time.

  Thank you for your feedback and I am desperately sorry to hear of your experience. However, I am happy to confirm that Minerva is now booked out for 3 months for a complete regeneration with a new conservatory, new garage, new driveway and frontage, large games room and the whole house will be re-decorated from top to bottom. I have already picked up the cleaning issues with the cleaning company as I agree with you that their changeover was not up to standard. Anybody reading this feedback can feel secure in the knowledge that they will receive the highest of standards of accommodation when they arrive at Minerva with a total regeneration of the house, loads of space, gorgeous views and the perfect positioning to make the most of the area. Property Owner

  Reviewed by Lesley2.5★Dec 2022

• "Well where do I start, this place is absolutely amazing the pictures on the website do not do it justice the house is something special and will not disappoint."

  We spent a wonderful week here with our 3 dogs. From the moment we walked in we instantly all felt at home with all our stress draining out of our bodies. The views are spectacular and we spent so much time just chilling and admiring these. At night we had the log burner on which packed a punch and kept all nice and warm after a long day walking the hills. The hot tub was a great addition which help the aching bones. We definitely didn’t want want to leave.

  Hi Michele Thank you so much for your wonderful review of Minerva. I am so glad you all enjoyed the views, the hot tub, the log burner and all the great things Minerva and Trearddur Bay have to offer. It’s always very rewarding when we get a 100% satisfaction score :) Thanks again. George x Property Owner

  Reviewed by Michele5.0★Oct 2022

• "Great views lovely house and area fantastic hosts communication good value my ..."

  Great views lovely house and area fantastic hosts communication good value my only personal dislike is bunk beds and feather and down bedding apart from that it is well woth booking again So much to do do in the area for all ages x

  Reviewed by Carole4.4★Sep 2022

• "Lovely property."

  Stunning views. Play room and Xbox facilities great. We simply had a fantastic time.

  Hi Ian. That’s absolutely wonderful to hear and thank you for your exceptional feedback. It’s lovely as an owner to receive a perfect 100% score. We hope to welcome you back again soon. Many thanks Property Owner

  Reviewed by Ian5.0★Aug 2022

• "Minerva cottage was exceptional everything you needed is there hot tub a bonus ..."

  Minerva cottage was exceptional everything you needed is there hot tub a bonus great to see it being emptied cleaned and refilled on arrival The views are amazing and a short walk to beach Perfect in every way

  Reviewed by Natalie5.0★Jun 2022

• "We loved our holiday the accommodation was wonderful , just one very small criticism we did not have a tin / can opener we went to the cottage next door and they lent us one."

  Everything else was spot on . Would definitely return to Minerva when booking a holiday on angelsey.

  Hi Sue. Thank you so much for your wonderful feedback and overall score of 100%. We are thrilled that you enjoyed your stay at Minerva so much and would love to welcome you back again. Thanks for the tip about the can opener, it's been replaced now. x Property Owner

  Reviewed by Sue5.0★May 2022

• "This property was perfect for our requirements, lovely rooms, comfy beds, good showers, massive kitchen!"

  Hot tub was such a nice treat after activities during the day! Surrounding fields create lovely views of Anglesey! Host was amazing, couldn’t do enough for us when needed! (Couldn’t find the iron lol) they were very responsive. Could not fault this cottage whatsoever, perfect for a big group of lads or a family. Already planning a return trip! Thank you loads! Xx

  Reviewed by Thomas5.0★May 2022

• "Lovely quiet location, very spacious accommodation with stunning views from the rear."

  Plenty of natural light throughout due to the numerous large windows that makes the place feel airy and spacious. Plenty of parking space at the front of the property and a lovely hot tub to soak away those aches and pains from all the walking at the end of a busy day. Very friendly neighbourhood. The owner Georgina kindly text me upon our arrival to notify us that the inner fridge door compartments were unfortunately broken by a previous tenant but that was not a problem for us, and she wished us a lovely stay and was very accommodating. Nice touch! The only downside was the low water pressure in the showers , the cobwebs around the ceiling and light fixings, saucepans needed cleaning before use, radiators were dusty especially in the bathrooms and the tv channels only accommodated for Netflix but not normal tv. I would certainly recommend Minerva and will hopefully go again as Trearddur Bay is most certainly a wonderful place for rest and relaxation on the beautiful island of Anglesey . Wished I could have stayed for longer than a week .

  Reviewed by Lorraine4.4★Apr 2022

• "Well what can I say!"

  ! The pictures are beautiful but they did not prepare us for just how beautiful that view is!! We were pleasantly surprised as soon as we entered the property, first impression was that it was clean and well maintained. But there was something very special about walking down the short staircase to the lounge and seeing those huge floor to ceiling windows with panoramic views of the most beautiful countryside. We were welcomed with a lovely card, biscuits and complimentary bottle of prosecco, such a nice touch :) The entire house was so well equipped, the kitchen was huge and had everything we could’ve needed even down to water bowls for the dogs. The layout was perfect for a large family gathering as we all sat chatting around the table whilst cooking dinner. The lounge was a great size with comfortable sofas and a large tv (although we preferred to watch the view with the sheep, lambs, cows and rabbits entertaining us) Just off the lounge was a huge conservatory packed with games and entertainment for younger children right up to teenagers, complete with colourful led lights. The bedrooms and bathrooms were clean and welcoming with nice little touches to make the stay more comfortable. The decking balcony outside had a table, benches and chimenea but it was a bit windy to sit out. We did however enjoy the hot tub out front, behind the hedges for privacy it was lovely. It was nice to see a chatty gentleman come the morning we were leaving and completely empty the hot tub, clean and refill. Reassuring that this is also well maintained for hygiene. If I had to give any constructive criticism I would say the mattresses on the beds aren’t the most comfortable, they are very very soft. Also, the conservatory door doesn’t close very well and was rattling in the wind, could also be a security issue. Very minor things! We had a short walk to a lovely beach and a 10 minute drive to some more beautiful spots. There’s also a large retail park around a mile away. We loved our stay and would 100% boo again! Thankyou so much to Lorraine for answering my questions before arriving and Thankyou to the property owner George for the welcome text message. We didn’t want to go home!

  Many thanks indeed for such an amazing review and for the time and thought it has taken for you to write. We are thrilled you enjoyed Minerva and all the delights it has to offer. The views really are spectacular! We would love to welcome you back again and hope to see you soon x Property Owner

  Reviewed by Katy4.1★Apr 2022

• "We had a family holiday 6 adults, 7 children We all loved this house and the views were amazing."

  The children had so much fun with the toys games etc provided in the house. The children loved sitting and watching the lambs playing in the fields. They didn't want to leave. The house was very clean and beautiful inside and outside. Had everything we needed, including washing machine, dishwasher, Iron etc. We are all talking about another family holiday and will definitely be booking this house again. Loads off areas to visit lovely walks beaches. A large retail area within 6 minutes drive, has all the shops you need, a shop a few minutes away were you can hire paddle boards etc. Overall amazing

  This is wonderful news to us. We are delighted you enjoyed your stay at Minerva and would love to welcome you back again soon. Thank you! Property Owner

  Reviewed by Steven5.0★Mar 2022

• "The overall house experience was fantastic there was loads of space, many rooms which was great!"

  The house was clean and tidy. The views where amazing and the overall look of the house was stunning!

  Reviewed by Yasmin5.0★Oct 2021

• "The check-in and out times were restrictive BUT I was able to seek flexibility once I contacted the team Not until I rang re the above was I informed that I had paid for 3 nights and not 2, therefore check out time was far more flexible."

  The dishwasher did not work - a HUGE problem as I was cooking meals for 9 and then had to wash by hand! This took up enjoyment time from our holiday.

  Hi, thanks for your feedback and overall good scores for Minerva. The guest check in and check out times have been restrictive due to Covid, however I have been in communication with the cleaning company and we have agreed that standards will not be affected if check in goes back to 4pm and check out is 10am and this has been confirmed with Sykes. I can understand your frustration regarding the dishwasher, it’s only 5 years old and so did not expect it to break down. I know the handyman responded quickly and tried to fix it. However we ended up having to buy a new one which is now fitted and working. Many thanks, the Hodge family. x Property Owner

  Reviewed by Jo4.7★Sep 2021

• "The property itself is lovely and beautiful location."

  Unfortunately the cleanliness was not as expected- dusty, oil fat in baking trays, dirty glasses and bowls, bathrooms were disgusting, dust and items left under furniture. Also both double beds were extremely uncomfortable especially the master, the mattress needs replacing 100%. The kitchen facilities- dishwasher didn't work, nothing organised in cupboards, all just everywhere and nowhere really to put a food shop, no masher and other broken utensils left in the filthy draw, baking trays falling apart, the house sleeps 13 yet fridge isn't big enough for that neither is the tiny broken bbq outside. We did enjoy our stay but property really does need a few improvements and cleaning to a higher standard

  I’m glad you enjoyed the property and its fantastic location and that you had a great holiday. I’m sorry to hear that the cleanliness was not up to standard. As part of your welcome, there is a handwritten note that reminds all guests that, if there are any concerns, immediate help is at hand. Minerva has a totally managed service and the support team are superb, so I am really sorry that you did not utilise this service as these issues could have been rectified straight away. The cleaning company and property manager are fully aware of your comments and a plan has been in place to ensure that these things will be thoroughly checked and sorted. Thank you also for mentioning about the dishwasher as I did issue a part refund through Sykes yesterday so hopefully you enjoy a nice family lunch or dinner out somewhere? Many thanks again, The Hodge family x Property Owner

  Reviewed by Tara1.9★Sep 2021

• "It's difficult for me to give accurate feedback, given personal health issues I was unable to attend on the holiday."

  My children and grandchildren however use the cottage and seem to be very pleased with the location, facilities and layout

  Reviewed by Paul5.0★Jul 2021

• "Superb location - views amazing."

  Lots of space for our large family. House well equipped and hot tub was fabulous. The management team were extremely helpful . The details said that towels were included , but they were not big enough or enough of them - so would encourage to take your own. Also from the details it suggests there was another shower . None of this detracted us from a fabulous stay.

  Reviewed by Claire3.8★Jul 2021

• "Minerva is a beautiful house in a great setting."

  Trearddur Bay is a fabulous holiday spot for clean accessible beaches and easy access to South Stack and other great walks. Peaceful and restful. Let down by cleaning and preparation to a poor standard. We arrived to an outdoor waste bin that was full and couldn't be closed, cigarette butt's across the front garden, toilets dirty, chip fork in the bed, damp duvet cover, broken cafetiere, coffee machine not working, outside table had lolly stick stuck to it and waste in the chimenea. A great property well and truly let down by the service side of what you pay for, hard to recommend on this evidence when so many other great properties in this area, Minerva itself well worth renting but needs cleaning and preparing to much higher standard.

  Many thanks for your comments about how beautiful Minerva is and the setting. I am so sorry to hear about your experience with the standard of cleaning.Our primary goal is for our guests to have a brilliant time so if there is anything that we need to be aware of then we recommend that the guest contacts our property manager on arrival. This way it enables you to enjoy the rest of your stay and gives us an opportunity to put things right for you. The cleaning company we use are recommended by Sykes and is a 5 star rated company. The gardens are checked by the hot tub man twice weekly and the property manager checks the gardens and the house post cleaning. We use a local laundry company and have done for many years and we’ve never received any negative feedback. The outdoor waste bin gets emptied by a large waste disposal company twice monthly and should easily have had the capacity to cope with the waste that comes from 2 changeovers. Your comments have been shared with the relevant team members that supports the running of Minerva and we are grateful that you have taken the time to share them with us. We hope you enjoy the rest of the summer and that we can welcome you back to Minerva again soon. Many thanks. The Hodge family Property Owner

  Reviewed by David2.8★Jul 2021

• "Loved the views and spaciousness of Minerva from the large windows at the back."

  It was extremely quiet although only 10 minute walk to the beach. A brilliant place to unwind and recharge batteries.

  Reviewed by Jean4.7★Jun 2021

• "It appears changes have been made to front area to make additional parking, which is great but meaning no enclosed garden."

  poor outdoor relaxation chairs.. bbq too small. other than this amazing. lack of bin bags and toilet roll poor effort given cost...

  Dear Mrs Burgess. Many thanks for your overall feedback of 81%, I’m pleased that you had a great holiday at Minerva and that you were especially pleased with the cleanliness - rating this area 4/4 overall. Many thanks for your additional comments. It is tricky with Treardurr Bay to offer guests more 'lounge like' outdoor furniture due to the nature of the weather, hence why we provide the wooden, longer lasting variety that will not get blown away or damaged. I will also feed back to the cleaning company around toilet rolls and bin bags. We provide our guests with a cupboard full of cleaning equipment, sprays, washing up liquid, tea towels etc and so I am sorry that not enough bin bags or toilet rolls were provided on this occasion. I am glad you had an amazing stay - I think we are all very grateful to be going away this summer! The Hodge family, owners. Property Owner

  Reviewed by Karen4.1★Jun 2021

• "We had a fantastic stay at minerva."

  House was amazing. Hot tub was a real bonus. House was equipped with all you need. Second bedroom, bed springs slightly exposed and bed was squeaky. Views were great, overall a wonderful stay.

  Hi Diane. Many thanks for your wonderful feedback. We are always thrilled to hear from our guests who have enjoyed their stay and all that Minerva has to offer. The hot tub is a consistent winner, especially with families. Thanks also for your feedback about the bed in the second bedroom. In the interim I have arranged for a 4 inch mattress quilted Silent Night topper to be fitted and will look to replace the mattress in time. Have a great summer and we hope to welcome you back to Minerva again soon. Many thanks, the Hodge family x Property Owner

  Reviewed by Diane4.1★May 2021

• "It was amazing we had a fantastic time it was beautiful the hot tub was an added bonus."

  Reviewed by Sheena5.0★Apr 2021

• "We all loved the place ,the space,the excellent views and close to the beach and ..."

  We all loved the place ,the space,the excellent views and close to the beach and shops, We enjoyed the hot tub and barbecue also the chiminea We recommend this place for a family holiday

  Reviewed by Peter5.0★Oct 2020

• "The Minerva is in need of some TLC and the cleanliness leaves a lot to be desired, especially in our present climate."

  We arrived on 25/9/20 and on the surface everything looked fine. But taking a closer look we were horrified ,all three toilets had urine stains in and on the toilet seats, the toilet in the main bathroom had some sort of black stuff at the back of the seat and all down the pan! The shower in the en-suite was mouldy and all the towel rails had certainly not been cleaned since the last holiday makers. Behind the bed in the en-suite room was disgusting it had months worth of dust and the actual bed frame was the same, my husband and I had to scrub it all first before we could sleep in it. There was also a very dirty and dust extension lead under the bed which had the lamp plugged into it. The kitchen units were all stained,so we had to clean them and the kitchen bin had debris in it from previous holiday makers. The baby highchair was dirty and full of stains. Lampshades and lights were thick with dust and to top it off the fan in the conservatory leaked when it rained so could not be used. It’s a shame because it could be a lovely property,the views and the location are absolutely stunning. Someone is letting someone down very badly and us as customers are most definitely being put in a vulnerable position especially with covid-19 out there.

  Many thanks for taking the time to share your comments and I am extremely sorry for the cleaning issues you have raised. The cleaning company we use are usually brilliant and utilise the time in between guests to ensure the property is cleaned thoroughly, the floors are steamed and is fully prepped ready to welcome our next guests. I am surprised by the photos and have been in lots of discussions with the cleaning company since being notified to ensure that this never happens again. I was happy to learn that the company responded to your comments at the time very quickly and spent time on Sunday rectifying the areas and doing everything to ensure you were happy for the rest of your time there. Moving forward, I will ensure that the cleaning company adopt their policy of management checking after every changeover, that a deeper cleaner will be done regularly and that these areas are checked after every clean. I appreciate your comments as they will enable us help us improve Minerva even further for our future guests. We hope to welcome you back again soon. Many thanks from the Hodge family. Property Owner

  Reviewed by Judith1.3★Sep 2020

• "I would first of all say the holiday in the property was very good on the negative side there were a few things that I was not happy about."

  First of all the couches all need changing and the balcony needs treating it looks very dry and in need of some TLC.The bar b q was very small and the welcome pack left a lot to be desired.My next observation was that parts of the road leading to the property is not very good I realise this is not your problem but it might put future customers off.Overall it was satisfactory but with a bit more TLC it could be a ten instead of an .8 .

  Many thanks for your thoughts on Minerva and for sharing them. Your feedback is valuable, especially in such hard times when it is difficult for me to keep a check on the property. It has been exceptionally busy and this has proven to be wearing on the lounge furniture. I am currently looking to update and replace the sofas you mention within the coming few months, however, they are still in good condition and are comfortable and I have had no other feedback to suggest that this isn't the case. Unfortunately, with regards to the road leading up to Minerva, I have no control over the state of this. However you will notice that we have re-graveled the large section of road directly in front of Minerva and also the hill leading away from the property in grey stone which improves the road significantly. The welcome pack contains tea bags, coffee, milk, sugar, bars brith, local cake, cleaning products, toilet rolls, towels and tea towels which is regarded as a good package by past guests and I am sorry that this didn't meet your satisfaction. I will take time to reconsider this and speak to future guests to find out their thoughts. I would really like to be able to welcome you back to Minerva at some point in the future as I am sure your stay there would be a fantastic one. Property Owner

  Reviewed by Paul4.1★Sep 2020

• "We had a wonderful 4 day stay at Minerva."

  2 dogs, 2 grandparents, 2 parents and 3 children aged 7, 9 & 11. The house is absolutely fabulous with an amazing view over the surrounding countryside and the bay. The children especially liked the games room and the hot tub! The location is great being just a short walk down the the beautiful beach. We will definitely return.

  Reviewed by Sally5.0★Aug 2020

• "Amazing house perfect for our trip to Angelsey."

  The kids loved the conservatory which had ample toys for all four of them at different ages. The kitchen had everything needed available and the dining room seated us all comfortably. On arrival a couple of cleaning issues that have been sorted out with Sykes Cottages. This did not affect our stay and I would definitely return to this property. Perfect location and accommodation.

  Reviewed by Vicky4.4★Aug 2020

• "The house was in a fabulous location with fabulous views of the sea and open fields full of sheep and cows."

  The best bit about this house is the use of the hot tub which was amazing. There were an abundance of children’s toys and books, sky tv package with all channels, an Xbox and WiFi enabling us to log into Netflix. The description of the house does need updating on Sykes Cottages though, there is no utility room but we suspect that this is because the house now has a huge open plan kitchen, it also does not have a shower room, there is just the main bathroom, the en-suite and a separate WC. The information folder in the house mentions a speaker system but there was no speaker for us to use and there were no batteries in the remote controls in the conservatory so we had to purchase our own. There were also some light bulbs out, most notably the main light in the conservatory so it was very dark in here in the evening. Also we could not use the sky mini box in the conservatory it wasn’t working. There is a leak in the conservatory and due to the heavy rain we had one night rain was pouring in, the roof in the downstairs living room also needs repairing as there was a small leak here too. Despite these minor things we did have a wonderful stay and would consider staying here again if the things above had been rectified.

  Hi. Many thanks for your feedback on Minerva and I am very glad to hear that you enjoyed your stay. It is always very helpful when we receive detailed feedback as, very often, areas like this gets missed due to the fact that we are not staying in the property. It is always our aim to give all guests a five star experience and I am sorry that there are some areas of your stay that could have been improved. Having said this, I am happy to report that I have already rectified a number of these items. Having spoken to Sykes this morning they are in the process of removing the utility room bullet point from the description as we are not sure why it was listed on there. Unfortunately the Harmon Karden speaker has disappointingly been taken from the property and so I have updated the guest welcome pack accordingly. I am sorry that you had to buy new batteries for the remote control in the playroom and that there were bulbs that were out as the cleaning company should check all controls and the lights. I have notified them of this and asked that they check everything after every clean. I have checked all lights and replaced the bulbs to those lamps that weren't working also bought a second table lamp in the playroom to improve the light source in there even further. The roof to Minerva was replaced end August and so I am surprised there was a leak. I am here at the moment and it's been raining for the last few days and there are currently no leaks, however, I have notified the cleaning company to keep a very close eye and will source a repair man if the leak appears again. We really do appreciate your feedback and hope that you will come and visit us again soon. Many thanks. George Property Owner

  Reviewed by Lisa4.7★Oct 2019

• "What a beautiful house perfect location walking distance to the bay ."

  Everything you need for an amazing holiday would highly recommend .

  Reviewed by Diane5.0★Sep 2019

• "The cottage is in a beautiful location and I think if it was listed for a maximum of 9 people it would be great but it simply does not have room for the 13 people it states."

  The mattress on the sofa bed is really thin and very uncomfortable. The bathrooms are small and the outdoor space is limited so given we had children staying with us, it was very hard for them to find space to be. Overall I really feel that the cottage did not really deliver what we were expecting and would advise re-listing it for smaller parties.

  Hi, many thanks for your comments and feedback relating to Minerva, our holiday home in Trearddur Bay, Anglessey. The description provided by Sykes goes in to detail about the number of beds and bedrooms available to guests and includes the fact that there is a double bed pull out and adult camp bed for the extra 3 people staying. We are very sorry that you felt that the property wasn’t big enough for 13 people, however we often rent out Minerva to 13 guests and we have never received a complaint about its size before, including the size of the bathrooms. The photos on the website clearly show the bedrooms, the bathrooms and the outdoor space available for guests, however, if there is anything you think we can do to the photos to make this more clear, that would be great. We will also look in to improving the mattress on the double pull out bed and will look at perhaps providing a mattress topper or replacing the mattress all together? We are always looking for ways to improve Minerva as we often stay there ourselves and always appreciate feedback from our guests. Many thanks for taking the time to share your thoughts. Property Owner

  Reviewed by Rachel2.2★Apr 2019

• "Brilliant setting, lovely house."

  Kids and adults loved the hot tub! Brilliant way for. 3 generations of the family to spend quality time together.

  Reviewed by Katherine4.4★Apr 2019

• "This is a beautiful house with amazing views."

  Everything has been catered for. Didn't want to leave.

  Reviewed by Amanda5.0★Dec 2018

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