Ceris Lodge

10 Customer Reviews

• "Unfortunately we encountered numerous issues during our stay at Ceris Lodge and I have hesitated to write a review to give Sykes and/or the homeowner a chance to respond but we have not even had an apology from either."

  The issues I initially had with the en-suite shower room door which locked itself and the upstairs toilet bulb were promptly dealt with by the lovely housekeeper - the bulb was replaced and the shower room door was opened although rendered unusable as the lock completely malfunctioned so the door had to be propped open at all times to avoid anyone getting locked in or out. 1. The lower decked area outside is quite simply dangerous, there are large holes in it where it has rotted away with a 2-3 foot drop underneath - it is completely unsafe. 2. The downstairs area of the property where the bedrooms are located is incredibly damp, most plug sockets have got air fresheners in them in what I imagine is an attempt to mask the musty/damp smell which is actually overwhelming, particularly in the en-suite bedroom. I think the humidity levels are likely well above a safe level to sleep in. 3. The bed in the master bedroom is broken on the right hand side - I fear someone may fall through it before long I could go on as there were other minor problems but I risk sounding ridiculous however these issues did spoil our holiday - I have never felt the need to write a bad review of a property before but other potential holiday makers need to be made aware, this property need serious attention and is not in a fit state stay in currently.

  Reviewed by Jayne1.3★Nov 2024

• "The moment we entered the house we could smell a sour smell."

  When we explored downstairs (the bedrooms) the smell was much stronger. Other reviews have mentioned a damp smell but this was something else on top. I knelt on the bedroom floor to use an extension cable that was under the bed and the carpet stank of urine. That bedroom (the one with the shower ensuite) was impossible to sleep in because the smell was so strong it was nauseating. We contacted the housekeeper and explained that we needed two bedrooms but one of us was having to sleep on the two seater sofa in the living room. She phoned us back to say that she had tried to contact the landlord but was not getting a reply. We then emailed and whatsapped Sykes, who did not reply until we were on the journey home after a week, and even then it was just to say that our 'query' had been passed on to the customer relations team. We have stayed in many holiday cottages over the years and have never written a bad review or made a complaint. This house has such potential for being a really amazing place to stay, but it smelt like a cowshed, and opening windows and plugging in the diffusers that are all over the house (showing that the landlord was aware of the smell) didnt help at all. I think the smell was a combination of damp, poor drains (the sinks and toilets all gurgle when you flush) and perhaps an animal had been shut into the lowest bedroom? A much needed holiday was completely spoilt and we only stayed because we had made plans with family and friends in Bangor. Please could the owners 1. Remove the smelly carpet and clean the floorboards before replacing with new, so that nobody else has to have a horrible holiday. 2. Provide us with a refund.

  Reviewed by Felicity2.8★Oct 2024

• "Another pleasant week at Ceris Lodge, welcomed with a nice bottle of wine."

  Glad to see the loo seat and tap have been repaired from last time. The property is a bit shabby but is made up for in the views over the Straits which we love. Sadly the weather didn't encourage us to sit outside.

  Reviewed by Gill4.7★Oct 2024

• "We had a lovely stay in Ceris Lodge, the property is an excellent location for visiting Anglesey."

  Was lovely to sit out on the balcony enjoying the stunning views. Ceris lodge has everything you need for an enjoyable stay our dog also enjoyed. Only a short walk across Menai bridge where there's lots of places to eat and lovely walk around church Island.

  Reviewed by Tracey5.0★Feb 2024

• "Comfortable well equipped cottage in a great location."

  Housekeeper was very helpful and responded quickly to a minor query. Would not hesitate to book again in the future

  Reviewed by Susan5.0★Oct 2023

• "The owners had left a bottle of wine for us which was a nice touch, unfortunately as our stay progressed things went down-hill."

  The property was not to the standard expected. On arrival the toilet seat in the en-suite bathroom was not fixed properly, and one of the basin taps was at right angles to the sink, facing the other tap. Excellent response from the housekeeper who had the issues resolved in an hour. The property was very cold, and the downstairs bedroom area was damp. The wall at the bottom of the stairs was wet to the touch, and the en-suite bedroom had an ill-fitting external door which was drafty. The instruction book for the property contained incorrect information. It specified laundry bags to be used, but these were not provided. The instructions on how to use the central heating were incorrect, specifying a hive control which was not connected the the heating system. There was no ability to recycle, as all rubbish had to be placed in the single black bin outside. We actually vacated the property a day early, and would not be happy to recommend it. The place needs some updating, especially to resolve the damp issues, but also to ensure the instructions are correct for future users.

  Thank you for your feedback. We value guest reviews to enable us to monitor the quality of our properties. We have taken your maintenance notes on board and rectified these issues. Ceris Lodge is a very unique, historical property built into the hillside location nestled next to the Menai Suspension Bridge however all measures are in place to ensure guest comfort. I'm sorry that the information at the property was incorrect, had you had called our friendly team a member of staff would have been available to assist you 24 hours a day. The black bin is supplied by a private waste collection which is depot-sorted to allow ease of use for guests. Thank you for taking the time to bring this feedback to our attention, we hope you continue to choose us in the future. The Menai Team. Property Owner

  Reviewed by Nigel2.8★Sep 2023

• "A very well-equipped and beautifully-located cottage with glorious views of the Menai Strait."

  Very conveniently located for many attractions including Plas Newydd, Castell Penryn, Bodnant and Plas Mawr. The en suite bathroom is tiny and the loo seat is broken. Would it take so much to fix it? The cold tap is prone to pouring on to the floor if not held in place. Fortunately there are two more loos and hand basins. The beds were huge and comfortable and we slept very well with no noise from the bridge. The welcome fizz was a nice gesture - thank you. All in all a comfortable stay. We would come again.

  Reviewed by Gill4.7★Sep 2023

• "Stayed at Ceris lodge for 5 nights, lovely well equipped cottage."

  Easy access across the Menai bridge to visit various places of Anglesey. We would definitely stay again

  Reviewed by Angela4.4★Jul 2023

• "We were so disappointed !"

  ! when we arrived the lodge it looked so run down all the windows were dirty the wheelie bin was outside full and very smelly not been emptied for a while lots of rubbish in bushes where we had to park not a great start .went in unpleasant musty smell lounge floor needs sanding and re vanishing ripped vinyl in kitchen patio doors need attention garden so over grown bedding in one room not ironed and in main room the bedding very damp ,very noisy drains down stairs loo would not flush ,stayed one night and left very very disappointed we are full time cares and this was are only break this year no mention of any kind of refund this property if far from the 4 ticks or stars it was advertised as I will Not be booking with Sykes cottages again

  Reviewed by Tracy1.6★Jun 2023

• "Great view superb location."

  Private parking. We loved the balcony for meals and drinks over looking the straights. Overall it was an enjoyable stay

  Reviewed by Rita4.4★Jun 2023

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