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"Love it here ."
Will always return .
A few pointers
May help to have a mat on entrance as gap under door means lot of sand hoppers get in on an evening and create quite the investation.
A mattress topper would help for comfort on the bed .
Also in winter to be provided with some wood for fire as the storage heaters don’t keep it very warm .
Help to have a large frying pan in kitchen .
Reviewed by Jill3.8★Oct 2024
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"One of the most beautiful cottages I have stayed in, stunning location, a proper ..."
One of the most beautiful cottages I have stayed in, stunning location, a proper Jewel in Scottish National Trust Crown, thanks so much for an unforgettable week
Reviewed by David5.0★Oct 2024
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"This was a lovely cottage very comfortable fantastic views the cottage itself is ..."
This was a lovely cottage very comfortable fantastic views the cottage itself is very comfortable had everything you needed for your stay
Reviewed by Andrew5.0★Sep 2024
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"Couldn't work out how to put shower on and couldn't find instructions."
Also hot water in bathroom sink went cold very quickly.
Couldn't find instructions for TV and struggled a bit with that.
Couldn't work out how to switch heaters on/down/off.
No-one on site to ask for help as far as I knew.
Lovely little cottage and views, but very expensive per night especially for only one person.
Thank you for your feedback. We do have contact details for the property team in the Welcome Folder in each cottage. I understand that you did make contact with the team when you asked about extending your stay. They would have been only too happy to assist with your issues had they known about them.
Property Owner
Reviewed by Sheila3.4★Aug 2024
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"The property was very clean and inviting, however we did not realize how much footfall would be going passed each day we found that it was quite intrusive as we were regularly getting people stopping directly outside the cottage looking through the window!"
! Also going around the back to see the beautiful waterfall, at all times of day into the evening, we were looking for something a little bit more secluded and less intrusive. I think that it would be an idea to mention this in your listing for the cottage, that being said we still had a great time!!!
Reviewed by Joanne4.1★Aug 2024
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"The location on the beach is fantastic but the cottage has quite a big downside: the 100 steps down was expected as was the amount of people walking past the front door."
However, we didn't expect them to be looking through the back kitchen window and exploring the area behind the cottage as well as out front. There is no gate or chain saying 'private' so people felt they could just go wherever they wanted. It was like being in a fish bowl. The cottage had no garden chairs to sit on so the only way we could enjoy the grassy area in front of the cottage was the hard bench. It was also the only place we could tie the dogs up in the sunshine. The bench was on the public grass so access was sometimes limited. Because there was no area to keep the dogs safe in a garden, it isn't really a dog friendly cottage.
Inside the kitchen the fridge door was broken from the housing, the dining table was wobbly (which my husband fixed with a multi-tool he had with him) and there was no space in the cupboards for our food. We rearranged the crockery to make a bit of space and squeezed the rest on and around the microwave.
Reviewed by Sarah3.1★Jul 2024
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"Property very clean apart from windows which were rather mucky which detracted from the wonderful view."
Also was unsure if the green grass area in front of the cottage was private use for cottage as people were tending to picnic there.
Reviewed by Anna4.7★Jul 2024
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"The Cottage was clean, comfortable and a pleasure to stay at."
only 2 minor items of maintenance that need to be looked at in the bathroom: the toilet seat is loose and the toilet roll holder is coming loose from the wall.
We had a lovely peaceful and enjoyable stay at the cottage.
Many thanks for your kind comments about South Segganwell. We are sorry that you found the toilet seat and toilet roll holder loose, the team at Culzean are attending to these maintenance issues.
Property Owner
Reviewed by Brigitte5.0★May 2024
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"We had a wonderful week at Culzean Castle in South Segganwell Cottage."
We took our two dachshunds and they quickly settled in. Although it’s 100 steps down from the car park we only went back up them a couple of times during the whole week. We mainly walked along the beach and upwards past the gas house to the castle or North along the beach towards Dunure.
The castle grounds are excellent, and take time to go inside Culzean Castle itself, the guides are really friendly and are well informed about the history of the place.
Segganwell cottage was perfect, beautifully clean and very warm. Lots of towels and a comfy bed. You will need to take more loo rolls if staying for more than a couple of days but everything else is there including some great smelling shower gels and shampoos. Also there is a hairdryer provided.
We took some spare towels and blankets for the dogs and be aware that when it rains the water creeps under the front door so have an old towel ready.
The sea views are amazing, it was so lovely to wake up to the waves splashing on the shore. Everyday we saw different wildlife including ducks, a resident swan and a blue heron. The weather was great even when it rained we still got out and enjoyed the walks and the fantastic scenery. We definitely recommend this place for a quiet getaway.
Reviewed by Steve5.0★Apr 2024
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"Lovely place, in a lovely spot and the views are fab."
The bed is so comfy, everything you need in the kitchen (no washing machine), comfy sitting room (settee maybe low for some), bathroom is small but has lots of hot water; lots of towels including huge bath towel and dining table with great views.
If it rains it rains in the front door (it's an old door and you just put a towel down) no big deal.
There are so many different birds to watch on the shore and Lovely walks around the castle and shore line.
Reviewed by Lesley4.7★Mar 2024
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"We've been visiting Segganwell for years and absolutely love it."
The cottages are well maintained and well equipped and in such a beautiful spot. Always lovely and cosy.
Reviewed by Maureen5.0★Jan 2024
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"We had another perfect stay as we have also had in past."
Disappointed to find on arrival the grass at bench in front of house covered in dog poo.(not that this is your fault) the kind lady next door lifted it with her dog poo bags when she arrived.) The front door was letting in rainwater and could perhaps have a better seal on it. This didn't bother us and will return. Fantastic property and location.
Reviewed by Angela5.0★Dec 2023
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"Fantastic location and excellent property, well maintained and managed."
The Culzean estate in which it insists is incredible and is made extra special as staying at the cottage allows access to walk and enjoy the whole estate. We had a magical week and would love to return.
thank you so much for the lovely comments and we hope to welcome you back to a NTS cottage.
Property Owner
Reviewed by John5.0★Nov 2023
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"We absolutely LOVED staying at South Segganwell."
That view is unparalleled! We loved having access to the country park too and really enjoyed the walks with the dog, especially having out own 'private' beach!
It's a shame the fire wasn't working, but the heating worked brilliantly and we weren't cold. The shower head rail/riser was broken - it kept coming away from the wall, which has obviously happened when people try to open the door with it lowered. It needs changing to the other side of the shower box! But we were able to make it stay in place enough to shower. We would've liked an outdoor light, as it was super dark letting the dog out at night. Glad we'd taken torches! One request would be to have had a couple of larger bowls for pasta-type food, perhaps?? (But that's just a picky thing).
Other than those things, we loved it and would deffo go back. Thank you.
Thank you for your feedback and we have noted the suggestion about the bowls. Unfortunately we had the chimneys in the Segganwell cottages swept in October and have been told they need new liners. We can't allow use of the stoves until the liners are fitted - the earliest date we can get a contractor booked in is mid December.
Property Owner
Reviewed by Michelle4.7★Oct 2023
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"Yet again a lovely, relaxing stay at Culzean."
Disappointed we couldn’t use the wood burner, it needed a new part but that didn’t spoil the holiday. The weather was amazing
Glad to read that you enjoyed your return visit. Unfortunately we had the chimneys in the Segganwell cottages swept in October and have been told they need new liners. We can't allow use of the stoves until the liners are fitted - the earliest date we can get a contractor booked in is mid December.
Property Owner
Reviewed by Tracy4.7★Oct 2023
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"For dog owners and people who love to walk, this is the perfect holiday, our dog certainly didn't want to leave, and we could have easily stayed another week."
We will be back.
Culzane is an amazing place with lovely people.
Reviewed by Rachel4.7★Aug 2023
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"Beautiful views."
Comfortable cottage.
However,
In front of the cottage is a thoroughfare for walkers - there was a constant stream of people walking past the cottage window -
or picnicking on bench/ front garden area -
It wasn’t quite the quiet peaceful weekend we had hoped for.
Thank you very much for your feedback. We are sorry that you were disturbed, we have noted on the webpage for the Segganwell Cottages that the public have access to the beach so we are unsure what else we can do alert guests about the access.
Property Owner
Reviewed by Kate3.8★Aug 2023
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"Love this little cottage by the sea."
A little taste of paradise. So cosy with great views from inside and out. Can't wait to go back.
Thank you so much for the kind comments, we are very lucky to have cottages and apartments in unique locations. We look forward to welcoming you back.
Property Owner
Reviewed by Angela5.0★Aug 2023
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"Wonderful location great for the dogs but would recommend carrying light baggage due to the number of steps, however cottage was perfect us and the dogs we would definitely stay again."
Thank you very much for the lovely feedback. Segganwell is very popular because of the beach. Glad to read the dogs had a good holiday as well.
Property Owner
Reviewed by Tracey5.0★Jul 2023
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"100 steps understood but not great."
didnt realise a door separates both properties to share both cottages. didnt appreciate hoover in small dbl room needed us to clean it and also collect all laundry to put in laundry bags. great location. public walked past at close proximity. expensive. I stayed in the castle for less. As a NTS member disappointed.
Many thanks for your feedback which we do appreciate. We are going to look at the listing to make sure that bookers know that the public have access to the beach. It is a small cottage and we have reduced the sleeping capacity to give our guests more space but storage of equipment is always an issue in a small cottage.
Property Owner
Reviewed by Alistair3.1★Jun 2023
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"We had a fabulous stay at South Segganwell, it was perfect and we will definitely be back."
A couple of maintenance issues were dealt with quickly and all the NT staff and volunteers were very friendly. As Culzean Castle and the beach are visitor attractions there are people about and sometimes parked in the cottage spaces, however all the people we chatted to were lovely and there is an abundance of parking so no problem for us.
Reviewed by Christine5.0★Jun 2023
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"We had a wonderful stay in the cottege."
Location is fabulous (if you can manage the steps) Lovely bed and bedding and everything clean throughout. Some great walks around the grounds and the castle.
We had a problem with people parking in our allocated space - due to a lack of signage on the actual spaces. Also we had people wandering around the building - due to a lack of signage. A gate across the rear path would help.
Given these issues we would return and hope that the NTS put these right as there have been many people make the same comments.
Reviewed by Maurice5.0★Apr 2023
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"This has been the 5th time we have stayed at Segganwell South, but first since the renovations, and we were very impressed."
...just a pity a week was not long enough, (but that is not your fault). We would however like to make two observations - the first involves the parking - it should be signed more clearly that the 2 spaces are reserved for the cottages. Although there is a sign, it is easily missed. Each time we have stayed, there has always been someone who has not seen or ignored the sign. On one occasion, a motor home occupied the whole space and would not move even when politely asked - this made it even more difficult for us to unpack as we had to park a distance away. Perhaps a chain with the same key combination as the house? The second point is less important, but we feel that out of season visits there could be provision for some logs to be made available. Thank you. Bernard
Reviewed by Bernard5.0★Apr 2023
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"The cottage was excellent , and the position so close to the sea was ideal , the only let down was people from the park using the back garden of the cottage as a quick loo stop, not a nice thing to see out the back window , the owners were really good to act by putting soft signs up but better signs needed and a small gate put in place , i know it wont fully eliminate the hazard/offenders but will definitely make a difference , all in all a really good holiday and a well positioned cottage for a dog holiday ."
Reviewed by William5.0★Apr 2023
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"We loved our stay at the cottage."
The view was beautiful and customer service was excellent. Just loved Katrina and Tom at the castle.
Many thanks for your very kind comments and we have passed them onto the team at Culzean Castle. Holidays Team
Property Owner
Reviewed by Joe5.0★Nov 2022
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"Dissapointed parking was not reserved for the cottage at all times."
Toilet seat not secure. Wall paper coming off the ceiling. No firewood for fire or coal just for a starter fire. No washing facilities for clothes. We enjoyed the walks around the grounds and beaches of Culzean and the walled garden . The soup in the cafe was delicious . All in all we enjoyed our holiday and will come again.
Reviewed by Marion3.8★Oct 2022
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"A beautiful cottage in a wonderful location."
Very peaceful, comfortable and well equipped.
Only complaint we did not like lots of people walking past our holiday cottage and glaring through our windows as it was a violation of our privacy.
Would be better if that little bit in front of our cottage was gated off so we were not frequently disturbed.
Other than that it was perfect.
Reviewed by Lisa4.7★Oct 2022
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"The cottage is in lovely location (as long as you can manage 120+ steps to access)."
The views are excellent and being located in Culzean Country Park gives ready access to lovely gardens, a beautiful castle and fabulous coastline.
The cottage has been refurbished very well and given the size it is very well appointed.
The accommodation is reduced now that bunk beds are removed. This means that families will probably not be able to go there. This is a pity as the cottages were ideal for children.
However, I would still recommend!
Thank you for your very positive review, we made the decision to remove the bunk beds to allow better access to all the facilities in the cottage and more comfortable. We now have 8 properties at Culzean so we can accommodate larger families in the other cottages.
Property Owner
Reviewed by Michael5.0★Sep 2022
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"Beautiful cottage in a very beautiful location."
Only grumbles we had was;
Lack of storage space in kitchen, another wall unit wouldn't have gone amiss.
Would've preferred a washing machine to a dishwasher (and why equip us with an iron when there's no washing machine??).
During our stay we had a couple of passersby peer through the window startling us! (And them) Maybe a sign pointing out the cottages are privately rented and to respect the privacy of the people inside?
Apart from the grumbles, was a perfect holiday and will highly recommend to friends and family
Reviewed by Andrew4.7★Sep 2022
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"The cottage itself is amazing."
It has everything we needed and was furnished to a very high standard I would thoroughly recommend the cottage. I did however have a problem with the public. I was not made aware it was on a public thoroughfare.
We had people having a picnic on what I was told was our lawn. People looking through the windows round the back when I was cooking and we even had a guy come in the open front door and ask for the loo!!
If there was a gated area for the cottages or even signs saying private I would have enjoyed it more.
We found ourselves with the door locked and curtains shut between 11 and 5 and after that time we found the solitude we came for.
Changes need to be made before I recommend the cottage.
Other than that you are doing everything right and I would have loved to return however it tarnished it a bit.
Thank you for your feedback. We are very sorry to read that you were disturbed by visitors passing the cottage, all the estate is open for guests to make their way around so folks will come down to the shoreline. We would hope that the public would respect other people's privacy, even with private notices the general public do tend open doors they are not supposed to. We will discuss with the team at Culzean Estate what we can do about making it more obvious that the cottages are occupied by our guests.
Property Owner
Reviewed by Mandy4.1★Aug 2022
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"Lovely little Cottage."
Nicely decorated. Comfy bed. Maybe a few complimentary logs and kindling, especially as they have a massive amount of land covered in trees. Kitchen is good considering the size but maybe a shelf above the sink for a little extra food storage. The utensils were fine though no tin or bottle opener and the heavy frying pan supplied isn't very energy efficient on an electric hob and a couple of fold away chairs to sit outside. Loads of DVDs in the TV unit but no DVD player.? Check out time could be a little later say 11 am especially when they ask you to strip the beds.. I think a tadge expensive also. All said and done, fantastic location for walks and peace and quiet.
Thank you for your feedback and we are glad to read that you enjoyed the location and walking on the estate. We have asked the housekeeping have been asked to check the kitchen inventory and replace the corkscrew, bottle opener. Thank you for your suggestion about the shelf above the sink. We have 8 holiday properties at Culzean and the housekeeping team also cover the castle. We simply cannot get all the work done preparing the holiday cottages for the next guests if we changed the check out time to 11am. As you can imagine it also takes some time and energy for the team to make their way down to the Segganwell Cottages.
Property Owner
Reviewed by Michael4.4★Jul 2022
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"With such a lovely setting, how could just simple things be forgotten?"
A bottle opener/corkscrew, adequate cooking utensils, a dustpan and brush. The wall paper is peeling away from the living room ceiling and the toilet seat was loose. We agree with previous comments about the totally inadequate shower. It would have been nice to see photos and information about the history of the cottage and information about the locality and relationship to Culzean. The guest info book is sparse and out of date referring to 4 beds and the cheese grater and milk pan were dirty. I was quite shocked to be honest that this was a National Trust property.
Reviewed by Heather2.8★Jul 2022
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"Overall, a little disappointed with our stay at South Segganwell."
You cannot deny the beauty of the surrounding area and views from the cottage but there were more than a few issues, which left us feeling somewhat disappointed for what we paid.
The cottage was clean and bed was comfortable, however we were not keen on the bedding/sheet, the quilt didn't fit the cover/sheet and it just got a bit annoying after a couple of nights. Quite fussy, I know, but its the little things that really do make your stay special and cozy. We actually had a bit of a rejig of the furniture in the lounge because there was a big chair in front of the window with its back to the amazing views outside. Therefore we placed the dining table in the window bay so we could enjoy the views while we ate our meals. Just be aware that there is people constantly walking past the cottage and looking in, so if that bothers I wouldn't recommend. The only way you can get any privacy at the cottage is to keep the bottom shutters closed, but that blocks out a lot of light.
There were a few facilities listed that were not present/inaccurate that let the cottage down...
There was no DVD player, despite us specifically checking with Sykes about this, prior to our holiday and it being advertised on the property description. We spent money and time selecting some dvds prior to our holiday, so this was very disappointing. We did contact Sykes about it while we were there but it took them a few days to reply, towards the end of our stay, by which time it was too late, and the issue was never resolved, nor were we contacted by the owners about this.
The cottage description advertises a 'private lawn', however this was not private, with the general public having their own picnics etc right outside your front door. Nor was there a 'patio garden', or 'garden', as advertised.
Some other side issues were there being some basic but essential items missing from the cottage such as tin opener, bottle opener, corkscrew, things like that. These little things all just added to our frustrations.
Most self catering cottages we've stayed in through Sykes have basic items such as salt, pepper, cooking oil, toilet roll, maybe a pint of milk to get you started, however these were not present. So a note to future holiday makers at the cottage, you need to take absolutely everything with you! There was also no fuel for the open fire, which I think is a bit silly to advertise an 'open fire', without even providing a few logs to get you started.
There was a bit of a fly/insect issue in the kitchen so I think the cottage would really benefit from a fly screen, particularly in the kitchen.
I know a lot of this sounds really picky but little things like, salt and pepper, a tin opener, cozy & comfortable bedsheets, really do go a long way! And if I knew all of the above before I'd stayed at the cottage. I would have come a lot more well prepared.
The cottage location is undeniabley beautiful but we sometimes felt a bit 'on show' with passers by, dog walkers etc. A couple of times when we were sat on the lawn in front of the cottage, dogs ran in the cottage and a couple of people even thought the cottage was public toilets. Maybe a clear sign, letting the public know that it is 'private property and to respect the privacy of the residents' would go a really long way!?
And just another little side not to future holidaymakers, we had no problem getting a phone signal at SS, which was useful.
I don't think we'll be heading back to South Segganwell anytime soon unfortunately.
Thank you for the feedback after your stay at South Segganwell. We are sorry to read that you were disappointed with your stay. The property has been refurbished this year, the reduction in sleeping capacity has given our guests more space. We apologise as we were a little late removing the mention of a DVD player because we had supplied a Smart TV instead. The housekeeping have been asked to check the kitchen inventory and replace the corkscrew, bottle opener and dust pan and brush. The Culzean estate is open to all guests so some will make the way down all the stairs to the beach, thank you for your suggestion about a sign.
Property Owner
Reviewed by Hayley2.8★Jul 2022
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"The cottage was in a good clean condition with everything we needed."
The shower design was too high for shorter people, but the shower itself was fine. It is not a suitable cottage for anyone with a disability as there are many steps onto the shore. But, the views were outstanding and it is very private. Great for walking and exploring the surrounding region.
Thank you for your review. The cottages is very popular with guests who enjoy being by the sea, birdwatching. We mentioned the steps twice on our entry because we would hate anyone to not be prepared for the walk up and down to the cottages at Segganwell.
Property Owner
Reviewed by Caroline5.0★Jun 2022
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"An idyllic stay in what felt like a desert island, with the added advantage of access to the beautiful grounds of a National Trust for Scotland castle."
What's not to like? (maybe the 125 steps to get down to the cottage).
Thank you very much for your feedback. Segganwell is a very popular location, the team who look after the cottages must be very fit.
Property Owner
Reviewed by Philip4.7★May 2022
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"Our 5th stay at the Segganwell cottages over a 20 year period."
As ever the location is one of the most spectacular and special we have ever encountered. The cottages have recently had new kitchens and bathrooms installed which are great. However, the kitchen did have absolutely no space to put food other than in the fridge, and the selection of crockery was not great.
Also, for those who have travelled a fair distance and arrive late in the evening it would be good if there were a couple of firelighters and a few logs to get you going on a cold evening without having to go out again.
We visited the cottage before children, 3 times with young children and on this occasion with older teenagers when we booked both cottages. It is the most amazing location and experience for children, our children have fantastic memories of Culzean, as do the children of friends we have stayed there with. Flicking through the visitors book we are not the only people to have had this experience, it is full of repeat visitors and children with wonderful memories. My point here is why have you removed the bunk beds ? Children can no longer visit and experience the wonders of these glorious cottages. As I said earlier we stayed as a couple before children and having bunk beds in the alcove was absolutely not an issue.
Many thanks for your feedback and the comments about the kitchen which we will pass onto the team at Culzean. Both cottages have had new kitchens and bathrooms to improve the quality of the facilities at Segganwell. The decision was made to remove the bunk beds and create more space for two guests in the property. We do note on our page for North and South Segganwell that fuel isn't provided for the cottages so that guests can purchase them prior to arrival.
Property Owner
Reviewed by Fergus3.8★Apr 2022
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"Wonderful location and really comfortable accommodation - one of my best ever holidays."
Would have appreciated more information about the local area and a bird identification book by the window would make a great addition. Could also benefit from having a sign to identify it as private as with it being in the castle grounds passers by seemed to think it was ok to have a good look through the window which felt a little intrusive at times and I could imagine being a real problem at busier times of the year.
Reviewed by Allison5.0★Jan 2022
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"A very peaceful and relaxing couple of days @ South Seggenwell Cottage."
An earlier check-in time during the Winter / "dark" months would be welcome. We were fortunate be able to check-in @ 15.0 - by 16.0 (the standard check-in time) it was dark and wouldn't like to negotiate the steps down to the cottage (carrying luggage & provisions) in poor light.
That aside, a very good break and would highly recommend.
Thank you for your feedback and positive comments. We do have a check in time of 4.00 pm which is standard throughout the industry. We have to allow time ,for the cottage to be aired for your and our staff's safety, and cleaned which can be challenging depending on how the previous guests leave the cottage. If we can finish the cottage before 4pm then we can allow earlier access if requested.
Property Owner
Reviewed by Raymond5.0★Dec 2021
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"Agree With the suggestion that you offer to provide wood for the wood burner."
Also agree that the showerhead needs looking at – you can’t change the height and that is bad if you are taller than 5 foot!
Location absolutely stunning
Number of emails from Sykes rather too many given it was only a two night stay!
Reviewed by Jan4.1★Nov 2021
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"We have been visiting Segganwell, both North and South, for over 30 years."
Hopefully you will see the changes we have planning on your next visit.
Property Owner
Reviewed by Margaret3.8★Oct 2021
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"We had a great time as always, our third stay !"
I would suggest that the shower needs some attention, you cant adjust the height of the shower head. I would also suggest the possibility of a 'Wood Pack' at an additional extra cost, fire lighters , kindling and some logs for the wood burner. i think this is something most people would happily pay for.
Reviewed by David4.7★Sep 2021
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"Excellent location (allowing for the 100+ steps to access the cottage) ..."
Excellent location (allowing for the 100+ steps to access the cottage) Facilities of the cottage generally good but felt the Bathroom needs modernising sooner rather than later
Reviewed by John4.1★Aug 2021
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"Cottage was spotlessly clean."
Thank you. Good basic cooking facilities. Comfortable bed but very uncomfortable seating in lounge! Great views and absolutely Culzean was a great place for a break. we went nowhere else as there was so much to see and we walked for miles each day in the grounds.
Please note this cottage is advertised only for 2 people but there are bunk beds in the bedroom as well as a cot and double bed. It would be ideal for a wee family. So much for wee ones to do.
Thank you for your kind comments, the team do work hard to prepare the cottages for guests so it is great to get your positive feedback. The beds are being removed and the cottage does only sleep 2. We plan to carry out some upgrading to Segganwell at the start on next season
Property Owner
Reviewed by Linda4.1★Jul 2021
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"Beautiful holiday location
The details mentioned that fuel including firewood would be provided but there was none available."
I know it was May but it was cool enough to light the log burner (the cottage was warm enough with the heating but the place was advertised with a log burner so would expect to use it)
Thank you for your feedback, glad to read you liked the location. We have amended our details to say that we do not provide firewood.
Property Owner
Reviewed by Miranda4.7★May 2021
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