The Coach House - Holmwood

43 Customer Reviews

• "Unusual, but lovely property."

  We enjoyed our visit and would book again. It is handy for Glasgow city and as a base for the surrounding area.

  Reviewed by Simon5.0★Oct 2024

• "We were disappointed with the general level of the cleanliness, the facilities and the maintenance of the property."

  The staining on one of the mattresses, the provision of one saucepan, one milk pan and a frying pan did not seem adequate for a self catering property. Apparent lack of information on how to operate the television and central heating was frustrating. The waste on the hand basin in the bathroom requires attention. Some of the information in the folder was incorrect (the password for the Wi-Fi, the days that rubbish was collected and where to leave the rubbish bins was omitted). The lack of a tea towel. The cleanliness of the shower unit (Going rusty). Overall the standard of the property was not what we expected from the National Trust for Scotland

  Thank you very much for the feedback which has been passed onto the management team at Holmwood. They will take up the issues with the cleaners and check the maintenance issues. Please if you do stay at a cottage and you have issues with the equipment and preparation of the cottage then contact the members of staff noted in the Welcome Folder as they will only be too happy to sort out any issues whilst you are in the property. We are very sorry that the property was not prepared as it should have been for your arrival. Property Owner

  Reviewed by John3.1★Sep 2024

• "A lovely character property in a beautiful setting."

  It was very clean and very well equipped, it had everything we needed and more. Only minus was that we found the beds a little hard and uncomfortable. The steep stairs up to the front door might prove a problem if you have mobility issues, but all in all a very nice clean comfortable property.

  Reviewed by Tracey4.7★Aug 2024

• "Lack of response to phone calls to both emergency numbers was inexcusable."

  Welcome pack needs serious revamping. Out of date information neefs to be removed. If not for the very helpful staff in tne adjoining Holmwood House cafe we would have had no way of reporting the lack of electricity in the coach House. Extremely disappointing NTS, you need to lift your standards. In addition, the cleanliness of the tables and benchtops when we arrived was below a reasonable standard. As for the junk in the cupboards, good grief! Never again would we stay in this cottage.

  Thank you for your feedback, we have passed on these comments to the team at Holmwood. We are sorry that you did not enjoy your stay in The Coach House. Property Owner

  Reviewed by Ian1.9★Aug 2024

• "Clean and well equiped."

  Nice location.

  Reviewed by Eric5.0★Aug 2024

• "Great setting, very quiet and Thursday to Sunday there is a National Trust cafe open at the main house 50m away."

  Extremely convenient for visiting Glasgow and surrounding area. Could definitely do with a bit better cleaning especially the living area and bedrooms and the steps up to the front door need a really good brushing. Would definitely use again.

  Thank you for your feedback. We have reiterated to our cleaners the need for attention to detail when preparing Coach House and have asked the team to attend to the stairs upto the front door. Property Owner

  Reviewed by Gavin4.1★Jul 2024

• "In general the stay was great however there were a few less than great points, that had we paid full price would have been appalling."

  The place looks like it's never been vacuumed. The bathroom and kitchen were lovely and clean but there were hairballs, dirt and even things like hair bobbles on the floor. Very grim. The beds really need replacing, they are lumpy and not comfortable. And the listing said a secure garden. There is not one, you have access to the grounds but dogs must be on leads.

  Many thanks for your feedback which we do appreciate. We have asked the cleaners to carry out a deep clean and have reiterated the standard of cleanliness we expect in The Coach House. The property team are going to recheck the mattresses in all the bedrooms . Property Owner

  Reviewed by Rebecca2.8★Jun 2024

• "This property is fabulous - an oasis in the of the heart of Glasgow where you can hear owls at night right next to the historic House."

  I have stayed at numerous Sykes rentals and never needed to publish a negative comeback however -

  Reviewed by Patricia4.4★May 2024

• "What a beautiful period property in the grounds of NT Holmwood -so peaceful."

  Amazing for scenic walks along the banks of the White Cart River ..but also convenient for enjoying all the sights in Glasgow city centre. Perfect for a family break .

  Reviewed by Robert4.7★Mar 2024

• "Unusual, but very comfortable property."

  Might not suit people with limited mobility. Ideal for a city break with very good public transport links. Good butcher's nearby - " best steak pie in Scotland", which we would not contest!

  Reviewed by Roger5.0★Feb 2024

• "We had a very comfortable stay, with everything we needed in a characterful property."

  A great location, with walks literally from the doorstep and easy access to Glasgow’s attractions further afield. Wouldn’t hesitate to recommend.

  Reviewed by Diana4.4★Feb 2024

• "We really enjoyed our stay, The facilities were great and it was an ideal location for visiting Glasgow's other facilities, would love to come back."

  Just one small thing. The bed in main bedroom was a little small and a bit hard.

  Reviewed by Rebecca4.7★Jan 2024

• "We were very pleased with the Coach House."

  It was very comfortable, warm and well fitted out. The Coach House (though only a few miles from the centre of Glasgow) was extremely peaceful and in a lovely location in the grounds of Holmwood House. Every holiday letting has some faults and the Coach House was no exception, but those faults were very minor and were totally outweighed by the positives. Incidentally many of the issues raised in other reviews we did not recognise from our experience of the Coach House. This is certainly a place we want to stay in again. It's worth noting that the staff we came across were very attentive and helpful as well. Finally we felt the Coach House was very good value for a 7 night stay. Thoroughly recommended.

  Thank you very much for your lovely comments and we hope to welcome you back to the NTS. Property Owner

  Reviewed by Richard4.7★Oct 2023

• "We have enjoyed many holidays in The Coach House,and many other NTS properties."

  This is the first time, we have booked with Sykes holidays. We were very excited….new kitchen,furniture etc………but,there it ended! Walked in and house was cold, checked the boiler it said room thermostat or boiler was off, tried turning the timer all on then all off, no change, could not find a room thermostat, or instructions for the timer, eventually found tiny switch in certre of timer that was the boiler control! Kitchen, toaster full of crumbs, bins dirty, with bags that didn’t fit, dirty dustpan, crumbs in the cutlery drawer, cooker hood, covered with grease, and dirty oven tray in the oven that made the oven smell, rusty microwave. I would love to be able to attach photo's. Sitting room, dodgy lamp shade, kept falling off, because of incorrect/ lack of fittings fittings. Sofa and chairs, cushions have never been removed, dust and crumbs under all. Main bedroom, squeaky bed, it’s become a joke! Twin room, new mattress on top of old, no mattress cover. Later found it on the floor in the cupboard. Single room, old mattress under the bed. Cupboard with vacuum cleaner etc, a shambles. The duvet covers didn’t fit the duvets, neither did the sheets fit the beds. One towel per person for a week, and only two hand towels for 5 people including WC, bathroom and Kitchen! Pity the stand for airing/ drying towel's in the bathroom had been removed. Guests are asked not to arrive before 17:00 and leave before 10:00, your cleaners turned up at 9:20 for access, they did ask if we needed help to carry the bags down, we said no and they waited in their vehicle until we left. We also had emails from Sykes Cottages asking to leave the Coach House as we found it, but after taking the trouble to clean the property to a reasonable standard we did not feel we should put all the filth back All in all,disappointing.

  Thank you for your feedback and we are very sorry that you didn't find the cottage in the condition that both you and ourselves expect. We have taken this up with the cleaners and re-iterated the standards we expect when servicing a cottage for the next customers. Property Owner

  Reviewed by A1.9★Sep 2023

• "From the moment we drove down the tree lined drive we knew it would be special."

  This is a period property that has been sympathetically modernized but retaining many of the original features and fixtures. It is warm and comfortable. Kitchen is well equipped with everything you need. For the evening there are a selection of games, puzzles or books. The TV works off a Roku box giving you access to all the Freeview channels. Easy dog walk (2 miles) from the back gate along the river and Linn Park. Great base for exploring Glasgow and beyond. Use the train to get into Glasgow - quick and easy! Definitely will book again if we are in Glasgow. Did read a few negative reviews - think they must have been for a different property!

  Reviewed by Matthew5.0★Sep 2023

• "The double bed was very noisy getting in and out on both sides."

  Requires maintenance or replacement. Bathroom decor is dismal and ill-lit. TV was difficult to use with overcomplicated hand book. Couldn't find BBC Scotland channel anywhere. External stair required weeding and sweeping. Microwave old, and needed upgrading. But despite these drawbacks we enjoyed a very good holiday - Holmwood House itself is most interesting and attractive.

  Reviewed by Robert4.1★Sep 2023

• "The coach house was perfect for our holiday."

  It was very close to Glasgow but we felt like we were in a country estate. The space was great and the staff at Holmwood House were really friendly and helpful.

  Thank you very much for the kind words, it is in a great location to see Glasgow but also have the grounds to walk around. Property Owner

  Reviewed by Hannah3.8★Aug 2023

• "We have had a fantastic stay."

  A beautiful and unique property, and Glasgow has so much to offer. The staff both at the property and when I phoned up about a faulty light were very friendly and helpful and responded quickly. One or two things would improve our stay. Please provide more info about the bins, eg that black is recycling and green rubbish, and where to put them out for collection on a Monday. A teapot and some more teaspoons would be helpful in the kitchen.

  Thank you for your lovely comments , lovely to read that you appreciate the building that we look after at the NTS. The team at Holmwood will check the kitchen inventory. Property Owner

  Reviewed by Amy4.1★Aug 2023

• "This was our 2nd stay as our 1st visit had been great."

  The house and location were still fantastic for us, however, the level of cleaning and upkeep of the property has dropped significantly. There was thick dust and dog hairs everywhere and it looked like the property hadn’t been hoovered (among other issues). I communicated this to the property manager and received the reply “I am so sorry to hear that the cleaning wasn’t to your standards on this occasion”. I was disappointed by this response as it just put it back on me, rather than acknowledging that this is completely unacceptable for a holiday rental. I spent the 1st 2hrs of our holiday cleaning! I would like to think that the problem will be resolved as it is a great property and it would be very sad to see it neglected like this. I am currently unsure if we’d stay again which is a shame.

  Thank you very much for your feedback and we appreciate the time taken to let us know about your experience. We have spoken to the Property Manager about the issues you found and that is not to the usual level of cleanliness we expect. We understand the property manager did offer to send more cleaners to the cottage to address the issues but we understand that you declined. We presume that you had already sorted out the issues yourself and we are sorry that you had to do this. Property Owner

  Reviewed by Elizabeth2.8★Aug 2023

• "More comfortable beds"

  Reviewed by Ann4.4★Jun 2023

• "As a family we had a lovely stay at Holmwood coach house, the kids didn’t mind the bedrooms downstairs and loved the grounds."

  The location was perfect for us within walking distance to Linn park waterfall, and walks around Linn park. Amenities were 15 minute walk to a bakery, butchers and supermarket. As well as short drive/taxi journey (train station/on a bus route locally but we didn’t explore these routes) to the tourist attractions of Glasgow. The accommodation had every thing we needed, plenty of space to cook, relax and it was very peaceful.

  Reviewed by Paul5.0★May 2023

• "This period cottage is a surprising gem in leafy surroundings yet within easy reach of Glasgow centre, The Burrell Collection and lots more."

  The Scottish National Trust have restored the house to a high standard, and the Linn park is adjacent for leafy walks and bird spotting. Any snags? - there are 25 steps up to the front door and another staircase down to the 2nd and 3rd bedrooms.

  Reviewed by Neil4.4★May 2023

• "A beautiful NT period property in a fantastic location for walks and transport links to all highlights in Glasgow City"

  Reviewed by Robert3.8★Apr 2023

• "The coach House was a little oasis in the city."

  Surrounded by trees and the house grounds it was so quiet except for birdsong. Amenities were a walk away and the Riverside walk we did each day. We liked the layout of the coach house with a bedroom and living areas on one floor and then other bedrooms downstairs. The beds were very comfortable and we were able to have a very relaxing stay. Thank you NTS.

  Reviewed by Anna4.7★Mar 2023

• "No welcome tray – this is a first."

  We had to make a special journey to the shops for milk on arrival. No local nformation. No Teapot, practically no toilet paper, no kitchen wipes for work surfaces. Noisy heating system. Dangerous stairwell – an unguarded stairwell with another door opening within inches and light switches on the stairwell side. One person fell down the stairs looking for the light switch at night. Badly bruised ribs and very painful. Good points – warm and quiet area.

  Reviewed by Margaret3.1★Mar 2023

• "The property was well described and was indeed only suitable for the able bodied due to the steep stairs at the front of the property."

  The property itself was comfortable and had all we needed in terms of crockery and utensils. The TV was all run from a Roku streaming stick which we found easy to use and actually quite liked it, the non-IT savvy may well find it difficult if not used to how these things operate. WIFI was strong and fast. Loved the setting and as the main house was not open it was lovely and quiet in what is a relatively central and busy area of the City of Glasgow.

  Reviewed by Ian4.7★Mar 2023

• "We were very comfortable at The Coach House, home from home on the edge of Glasgow."

  Loved the views over trees and gardens, so peaceful with lovely walks for the dog on the doorstep. Kitchen was very well equipped, appreciated the lovely white cotton bedlinen and soft towels. Cleanliness was excellent. Would definitely recommend and hope to return when the house and cafe are open.

  Reviewed by Emma5.0★Jan 2023

• "Very happy with the property, lovely and warm when we arrived, just perfect for our Christmas break, cosy and comfortable."

  Grounds were lovely for walking. Especially by the dogs and it was so peaceful.

  Reviewed by Carole5.0★Dec 2022

• "The beds were a nightmare we felt crippled every morning."

  The main double bed was really tiny so your feet kept touching the foot board and the mattress was awful. The other single beds were no better we felt exhausted at the end of the stay and couldn't wait to get home for a good nights sleep!!

  Thank you for your feedback about the Coach House at Holmwood. We are very sorry that you didn't have a comfortable sleep. This cottage was refurbished earlier in 2022 and the beds were new. so we are unsure why they were uncomfortable. Property Owner

  Reviewed by Peter2.2★Nov 2022

• "Great accommodation in its own grounds no disturbances and on the edge of vast park for walks although disappointed that Holmwood House was closed for the winter."

  House very warm and central heating worked great. Second toilet and sink down stairs very useful. Only problem we had was working the TV it was quite complicated for us oldies ! We had to get someone to show us and that took a while. Other than that everything fine.

  Reviewed by Nickola4.7★Nov 2022

• "Newly refurbished and good location but: - no local contact to deal with problems."

  The only contact was for emergencies. - absolutely no local information provided - TV did not work. It repeatedly froze so that we were completely unable to watch it throughout week - Bathroom basin hot water only available on cold setting! Took 3 days to discover this - No hot water when we arrived - turned off

  Thank you for your feedback. We have checked with our property manager and the folder which is left on the dining table does have the local contact details in it. We also leave a card with the Property Manager contact details. The facilities manager has checked the tap on the wash hand basin in the bathroom and all seems alright with it. We are sorry that there was no hot water on arrival and we can only assume that the housekeeper turned it off by mistake as it is normally left on. Property Owner

  Reviewed by Wendy3.4★Sep 2022

• "Gorgeous and unusual location on trust land."

  Gardens and fruit trees abound. 15 mins walk to high street. Beautiful cottage . Simply but efficiently appointed. Had everything we needed.

  Thank you very much for your very positive feedback. Lovely to read that you appreciated the location, gives you the beautiful gardens but not too far from the city centre if you want the shops and museums. Property Owner

  Reviewed by Jordana4.7★Aug 2022

• "This was a truly lovely stay."

  It is near everything one would want to visit in Glasgow and not at all far from Sterling Castle and from the Falkirk Wheel.

  Thank you , it is lovely to read that you enjoyed your stay. We are very lucky at the National Trust to have cottages in such great locations including amazing gardens, historic houses and castles. Property Owner

  Reviewed by Jane5.0★Jul 2022

• "A lovely cottage in large grounds, well located for exploring the West of Scotland and especially for the Burrell Collection in Pollok Park (and neighbouring Holmwood House)."

  Provision for drying wet clothes and footwear could be improved. A boot / shoe rack opposite the door would be good. There is a lot of poorly utilised space in the lower lobby (on the level below the entrance and under the stairs) which could be re-configured to accommodate a drying frame.

  Thank you very much for the excellent scores. We have passed on your comments re drying rack to the team at Holmwood. Property Owner

  Reviewed by Alistair5.0★Jun 2022

• "Absolutely beautiful place was like home from home will definitely be staying here again"

  Thank you very much, great location for visiting Glasgow without being in the centre of the city. Property Owner

  Reviewed by Macauley5.0★Jun 2022

• "What a beautiful house in a magnificent setting!"

  We chose the property because of its geographical location (close to family in Cathcart) but would highly recommend it to anyone visiting Glasgow. The setting is second-to-none and the house is delightful. It was lovely to see considered references to Holmwood House in the interior design. There was a problem with water pressure (the shower kept switching off), and more crockery (that fits in the dishwasher) would have been handy; otherwise great, really appreciated the games and Wi-Fi, and provision of plenty of linen/towels. We would definitely return. Thank you.

  Many thanks for your comments and great to see that you appreciated the recent upgrade we carried out. We have reported the water pressure problem and the crockery sizes to the team at Holmwood and thank you for letting us know. Property Owner

  Reviewed by Jil5.0★May 2022

• "We stayed at the Coach House three years ago and had a very pleasant and comfortable stay - so were surprised to see some of the more recent negative comments."

  Happy to report that it has recently had a lick of paint and then some - more a factory reset. The accommodation is fresh, clean and comfortable, and on a great site. The on-site National Trust for Scotland staff are friendly and approachable and it's a great base for exploring Glasgow and its environs - the Burrell Collection and Pollock House are only a few minutes drive away and its easy (and cheap) to get the train into the city centre.

  Thank you very much for your comments and the appreciation of the work carried out on The Coach House. Yes it is in a great location for visiting all the NTS and all the free museums that Glasgow has to offer. Property Owner

  Reviewed by Chris5.0★May 2022

• "We loved our stay in the Coach House - so comfortable and peaceful, with the added fascination of a tour of the main Holmwood House."

  It was easy to get into the city centre when needed, either by public transport or car, and attractions like the Burrell Collection were within easy reach. We were sorry to find no CD player (advertised in the details online), since we'd taken a batch of CDs to listen to! And we had a problem with the microwave, which cut out after some minutes and seemed rather hot on the top. Otherwise everything was great, and we hope to return!

  Thank you very much for your kind words. We have reported the Microwave to the team at Holmwood to investigate. We are sorry that we have recently removed the CD player and this was not updated sooner. We have added to the kitchen a dishwasher, washer/drier and an induction hob. Property Owner

  Reviewed by Anne4.4★Apr 2022

• "This cottage has recently been refurbished and we loved it."

  Clean, tidy, quirky and quiet. The location was perfect for us, and we felt like we were on a serene little island on the edge of the city due to the 5 acres of garden surrounding the main house. Lots of space to park, great connections into town. We used the train from Muirend to get to the city Center. When going further afield we would be on the motorway in about 10 minutes and off to wherever we wanted. The only minor issue we had was that the water pressure is quite low, so just don’t run a tap when someone is having a shower as the power shower will stop when the pressure drops. It’s easy to start again though.

  Many thanks for your feedback and the acknowledgment that we have recently made some investment in the cottage. As you note a great location for the city with the added bonus of the gardens and parking. We have noted the issue about the shower. Property Owner

  Reviewed by Richard4.4★Apr 2022

• "The property is very tired and contains a collection of mismatched furniture."

  The beds were clean and the kitchen sufficient for our needs. However we arrived to find no workable TV ,a toilet seat that was not securely fixed and only two wine glasses . It took over 24 hours to contact the “emergency” number. Once Stevie the property manager arrived he competently and cheerfully addressed our concerns . It is such a shame that this property is not better presented as it is in a lovely location and well placed to explore Glasgow

  Thank you very much for your feedback and we are sorry that you had to contact a member of staff about a few issues. We have highlighted the loose toilet seat to the team at Holmwood and also asked for extra wine glasses to be provided. We are going to review the furniture and decoration in this apartment in the near future. Property Owner

  Reviewed by Pat3.1★Dec 2021

• "It's grubby."

  I read the previous reviews but I thought; this is National Trust for Scotland, it can't be that bad - but it is, the reviews are accurate and the problems highlighted have not been addressed. Effectively no TV, sofas are dirty and have no cushions, toilets require several flushes to clear, toilet door doesn't lock, etc., etc. This house requires a thorough clean and paintwork updated.

  Many thanks for your feedback and we are sorry that you have had to report some problems with your stay. Following on from feedback we have received we made the decision to change the cleaning team for the property. We are planning to refresh the property over the winter. Property Owner

  Reviewed by Stephen2.2★Sep 2021

• "A nice property in a quiet location and great for exploring Glasgow and surroundings."

  Sadly the cleanliness was poor, little evidence of cleaning on arrival let alone a COVID clean/preparation for guests (I note that bed sheets and towels were fine!), all surfaces were dirty and fridge/microwave/oven all poor. Resolved with a pack of Dettol wipes, though the cleaners were called back to the property during our stay to clean. TV lacking terrestrial channels and Virgin media box not working (was provided with a Roku box after a couple of days to get basic channels). No COVID cleaning/sanitiser and check in info as advised in Sykes emails running up to our arrival. Regarding the property… Sadly there is no private lawn with patio furniture as described, though we were offered access to the NTS Holmwood House walled garden/patio with picnic tables including whilst the house was closed. Parking at rear is on the NTS house car park (we were told we could park at the front of house as the house was closed during the week). Feels like with a ‘between guest’ inspection of the property would resolve many of the basic issues. Also, the description on the web site would benefit from a review for accuracy including the above points, plus the description… upstairs (where you enter the property from the external staircase) is the master bedroom (with very creaky bed as as commented on by previous reviewer!), family bathroom, kitchen and lounge diner, downstairs is the twin and single bedrooms and further toilet. Property would also benefit from a welcome pack advising on facilities and property. I. It’s we did reach out to the NTS house manager and volunteer staff who were friendly and helpful in resolving some of the issues, and I left an email with the manager with a couple of items that need resolving for future guests comfort.

  "Many thanks for your feedback and we are sorry that you have had to report some problems with your stay. Following on from your feedback we made the decision to change the cleaning team for the property. We have amended the description of the property, it is possible to park at the front of the house. We are currently in the process of planning the winter maintenance to refresh the decor and some of the soft furnishings. We value your comments and hope that you will stay in NTS cottages in the future. " Property Owner

  Reviewed by Kevin2.2★Aug 2021

• "Great house and location, little bit disappointed with cleanliness and lack of response."

  Re cleanliness, facility should have received COVID appropriate cleaning but appeared no more than normal cleaning from surfaces and the inside of the fridge was not thoroughly cleaned. Bed in the main bedroom upstairs made some worrying clanging noises every time when rolling over. Were asked to reach out to provided contact on day of arrival but call was never answered. No COVID confirmation forms for guests for some time, previous guests left post-it notes to confirm absence of COVID symptoms. Left two messages about broken lamp in downstairs toilet which were equally not responded to. On the whole, got the feeling that the house received a standard clean with little or no other attention from the owner. On the upside, internet (Virgin) was fast and reliable.

  Many thanks for your feedback and we are sorry that you have had to report some problems with your stay. Following on from feedback we have received we made the decision to change the cleaning team for the property. The Covid contact sheet should have been left for each new guest and we apologise for this, and the new cleaning company will be instructed about the up to date Covid Guidance. Property Owner

  Reviewed by Johannes3.4★Jul 2021

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