8 New Houses

12 Customer Reviews

• "We find this property special."

  The location is great, in a quiet, beautiful area . Shops are close and so are attractions. The owner is always on hand if you require help or information. She is friendly and unobtrusive. The property is clean and comfortable. Would recommend.

  Reviewed by Ken5.0★Sep 2024

• "A lovely property."

  Immaculately clean and well appointed. Great location, especially to the canal for walking and canoeing. We may well be back.

  Reviewed by Kaye5.0★Sep 2024

• "Loved our time at 8 New Houses so much so we booked again for next year whilst we where on holiday."

  Alex the owner was lovely full of information on the local area and was on hand being only a couple of doors down if we needed anything. Charming cottage with a enclosed garden for sunbathing and for the dog to run around in. Great location for touring the area.

  Reviewed by Gary4.7★Aug 2024

• "Cannot fault this holiday property Owners were exceptional in their care and knowledge giving us suggestions of local places and events to visit They were kind and thoughtful and nothing was too much trouble, anything we needed was provided if not already there."

  Garden was maintained to a high standard throughout our stay Cleaning and clean laundry provided throughout our lengthy stay Would highly recommend

  Reviewed by E5.0★Jun 2024

• "What a find!"

  ! Booked a last minute short break away, not too far from home but somewhere with lovely countryside and some peace and quiet. Alex was the perfect host. Sent us ideas of places to visit, nice places to eat that were doggy friendly and was waiting to meet us on arrival. She showed us around, and advised how things worked and where to find her if we needed anything. The cottage was immaculately clean, very comfortable and everything we needed. There is a private parking spot and a lovely sunny garden. The bed was comfy, and the shower was great. Will we be back?? Most definitely, there were lots of places we'd like to explore. Ignore any bad reviews that might be posted, this lovely lady couldn't be a better host and her property is perfect.

  Reviewed by Christine5.0★Jun 2024

• "Fabulous Cottage and i felt so at home and lovely garden."

  Equipped to a high standard and very comfy bed. Super helpful host.

  Reviewed by Anna5.0★Jun 2024

• "A lovely location."

  Hosts were very helpful. House lovely and clean would recommend

  Reviewed by Nicola5.0★May 2024

• "The hosts are lovely people The house is in a quiet location and perfect You ..."

  The hosts are lovely people The house is in a quiet location and perfect You are close to other venues ie Chirk castle, Llangollen but walking distance to canal

  Reviewed by Nicola5.0★May 2024

• "This is a beautiful cottage in a lovely quiet area but only a few minutes drive from Llangollen and also just a few minutes walk and your on the Llangollen canal it’s a fantastic walk to the viaduct."

  Inside the cottage you have every home comfort you could imagine and it was spotless. Nothing was too much trouble from the hoist who went above and beyond even to bringing fresh free range eggs from her chickens. The views from the garden and bedrooms were amazing. Beds were so comfortable and the bedding and towel’s all of a luxurious standard. We would highly recommend this cottage and would stay again in a heart beat . Thank you

  Reviewed by Charles5.0★May 2024

• "We thought long and hard about doing this review."

  The host was so helpful and apologetic about the issues we experienced at 8 New Cottages, however the experience did spoil our holiday and so on balance we should be honest about our experience. When we arrived at the property we were welcomed by the owner who is a lovely lady and extremely helpful and she even gave my wife a Birthday cake which was a lovely gesture. We noticed lots of cobwebs around the house, especially in the bedroom which we removed ourself but more disturbing there was a strong smell of 'smoke' in the bedroom. We understood that the previous customer may have been smoking in the property. The first night was uncomfortable due to the smell of smoke so the owner made up the second bedroom for us and gave us a box of chocolates as an apology as we had also discovered ants downstairs and there were already a lot of dead bugs in the lounge window which I sent her a photo of. Again, The owner sorted this issue out the following morning and put ant powder all around the house and cleaned up the windowsills and also shampooed the bedroom carpet to get rid of the smoke smell. We also had no heating or hot water that morning. The owner sorted the problem out instantly as the property needed the gas bottle changing over. The second night we had to sleep in the second bedroom but the mattress was so uncomfortable and the smell of smoke was still apparent and was also on our clothes. We had a few minor issues: No Terrestrial TV/ BBC/ITV- there is a smart TV but it is not connected to an ariel and no streaming services were included. Also no USB charging sockets anywhere. Hot & Cold water taps wrongly labelled in the kitchen. No salt and the sugar was damp/solid- The owner replaced both promptly. Coat hook in the entrance hall to kitchen falls off the wall if you hang anything on it and the bedside table handle drawer also fell off The smell of smoke was still strong that we decided to cut the holiday short by 1 night and we left at 5pm on the Sunday. The property is in a great position and the owner is lovely and very helpful. I'm sure the issues we experienced will be rectified and future guests will have a much better experience,

  I can only apologise for the smell of cigarette smoke on this occasion. We have a strict non-smoking policy, but the previous guests did not respect that. We did our best to deep clean, decontaminate, and aerate the property before these guests arrived on the same day the previous guests left. However, the back bedroom still had a residue smell of cigarette smoke that was apparent the next day. Immediately upon notification of this, we purchased brand-new bedding, including a new duvet and made the front bedroom into a king (using the zip & link beds). The make of the mattresses and beds in both the front and back bedrooms are identical and were purchased at the same time. Therefore, it is perplexing that these clients found the beds different. These guests unexpectedly brought their two pet cats with them on holiday. Because of this, they did not want the windows opened at all so the cats could escape. This did not help with air circulation during their stay, which was unfortunate. We do generally not allow cats to stay. The property is self-catering, and guests are expected to bring all their provisions. We are not contracted to leave salt or sugar in the property. However, these guests phoned me at 7 p.m. on Friday asking if I could provide them with some salt as they were cooking when the released they needed some, I immediately provided them with some. Our property is a rural property, and we do get visits from insects. On this occasion, the guests arrived earlier than the stipulated check-in time of 3 p.m. Consequently, we could not finish the deep clean to the standard we usually would. We ask all guests to respect stipulated check-in times to ensure the property is ready for their arrival. Unfortunately, as a rural property, it is not on mains gas, and therefore we use LPG gas cylinders. We do check the remaining gas in the cylinders on a regular basis, especially on change-over days. Although we are generally good at predicting usage, if clients leave the heating on high all night, this will deplete the gas faster than usual. We always have a second cylinder on standby, ready to replace an empty one. Indeed, on this occasion, the guests had their gas cylinder changed immediately upon request after the heating had been left on all night. We do have a smart Wi-Fi TV in the property. These guests asked us to provide the passwords for our Amazon Prime TV. Guests get full access to all free digital channels but are expected to log into their own Netflix or Amazon Prime accounts if required. Following the departure of these guests, we took the property off the market for ten days for emergency maintenance. This time has been used to thoroughly aerate the cottage and remove any residual smell from cigarette smoke and, indeed, cats. Property Owner

  Reviewed by Roy1.9★Apr 2024

• "The property was very pleasant and practical."

  We were very comfortable. We have already booked a further break here for 2 weeks. The hosting was unobtrusive but any questions or issues were dealt with instantly and in a very pleasant manner. Stairs are a little steep but not the worst. Great location.

  Reviewed by Ken4.7★Mar 2024

• "A lovely, cosy cottage in a peaceful location."

  I stayed with my two boys and there is a safe park one minute away from the front door. Situated in a quiet area, yet all the amenities of Chirk just a short drive away and lots of options for places to visit too. The owner was very kind and helpful, nothing too much trouble. On our first day there was a small problem with the boiler which I couldn’t fix and this was immediately sorted. In the summer the garden and patio will no doubt be a lovely place to sit back and unwind. My boys commented on how lovely the new carpets felt and insisted we get the same one ! I have no hesitation recommending number 8!

  Reviewed by Phillip4.7★Feb 2024

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