Wheal Charlotte Cottage

10 Customer Reviews

• "1. Tried to book the holiday online with many attempts over two days."

  Site locked up on the payment screen. Rang to book which was not straight forward and was surprised that I was dealing with Sykes and not Cornish Cottage Holidays. This could account for my Banks reluctance to pay. 2 The directions to the Cottage were wrong and did not direct us to the Cottage and we had to ring the phone number provided to try and find the cottage. We were surprised to find that we were talking to someone in the North of England who was initially reluctant to help “as she did not know the area” After persistence on our part she did manage to direct us. 3 On entering the Cottage we were greeted with a very damp and musty smell. Fortunately, we cleared this by opening all windows, but we could not remove the musty smell from the bathroom all week which made it uncomfortable. 4. The entrance and egress from the road to the cottage caused the car to bottom and damaged the underside. (We are awaiting a report from a garage and this could result in a claim) We spoke to people in the other cottages, and they said their agent had warned them of the hazard and advised them to enter from the other direction which we did with no problem. This all said the Cottage its self was excellent and location was good but obviously more care was needed.

  Thank you for taking the time to leave your feedback we are delighted to hear that on the whole you enjoyed your visit. We are so sorry to hear you had issues with the payment process. We have discussed your other points with the property owners and on reflection of your comments have updated the directions, including the entrance approach in the hope this will help future guests find the property easier. You will see that all previous feedback is positive and there is no mention of a damp/musty smell, we do wish you had bought this to our attention during your stay so that we could have had this investigated for you. The owners confirm they have checked the bathroom upon your departure and were unable to find the smell you mention. Property Owner

  Reviewed by Roger2.5★Sep 2024

• "Our week at Wheal Charlotte Cottage was wonderful."

  The beds were very comfortable, the kitchen had everything you needed and there was plenty of storage. We have stayed in Perranuthnoe before so we knew how beautiful the village was. We would definitely stay here again and would recommend 100% for anyone to stay here too. Thank you for letting us stay in your beautiful cottage Gail and Jay xx

  Reviewed by Gail5.0★Aug 2024

• "The wheal Charlotte is absolutely beautiful!"

  So close to Perranuthnoe beach, and other facilities, not far from supermarkets in Penzance, Beds are so comfortable, it was like home from home! Beautiful kitchen, Bathroom was brilliant with a fantastic shower, Games for us to play on the odd day we had rain! I would definitely return to the property! 100% cleanliness! A total haven for peace and tranquility! Thank you so much for letting us stay at your beautiful house

  Reviewed by Sofie5.0★Aug 2024

• "Great location for exploring Cornwall, easy access to the beach."

  Accommodation had everything we needed.

  Reviewed by Pamela5.0★Aug 2024

• "We had a superb holiday, the cottage was amazing and we would definitely recommend a stay."

  Reviewed by Kevin5.0★Jul 2024

• "Wheal Charlotte is a lovely comfortable cottage."

  It has all the facilities you need including a very comfy bed.The southwest coastal path with such stunning views of st Michael’s mount is just around the corner from the cottage. The beach is only a short walk and there is a wonderful cafe overlooking the beach. We stayed for 2 weeks and can honestly say it’s the best we have stayed in. We are already looking to book for next year.

  Reviewed by Adele5.0★Jun 2024

• "A lovely clean tiny cottage in a quiet but central place."

  Useful goodies on arrival.

  Reviewed by Anthony4.7★Jun 2024

• "Very poor quality of pillows in main bedroom."

  They were so flat I had to buy more to have a good night's sleep. No draws to put clothes in. Shelves in wardrobe were to high to use. Television did not work. Unable to pick up any channels. No cleaning goods left despite this being on the welcome book. This was so out of date we had to work out for ourselves how to use central heating and washing machine. Would not recommend others to use unless these are fixed.

  Reviewed by Christopher3.4★Nov 2023

• "The house was absolutely adorable."

  So very clean and in a wonderful village with two super places to eat. Very close to the sea & lovely walks. I love photography so it was ideal for me. If I had to say anything negative, the boiler broke so we had no hot water or heating for one day, but the owner came very quickly and fixed it and the information booklet needs updating, the WiFi code was wrong, there was no cleaning pack & no thermostat for the heating in the kitchen. These were minor issues and we loved the house, had an amazing, relaxing week and would love to visit again.

  Reviewed by Carol4.7★Oct 2023

• "Lovely location and facilities all excellent."

  The only gripe is that the door key safe combination was wrong so we couldn't get into the property. Sykes were unable to help as they couldn't contact the owner. It was very fortunate for us that the neighbour had access to an emergency key so we could get in. We were told 2 days later that the combination had been changed and the code given to us by Sykes was out of date.

  Reviewed by Simon4.7★Sep 2023

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