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"Very warm welcome at reception on arrival
Lodge was well presented & everything you would need was there
The lodge is very secluded in a beautiful setting so peaceful & tranquil
The Old Mill is lovely to nip in for a coffee or book for dinner, Amanda of the Old Mill did an amazing job of making a surprise birthday cake for my partner
We enjoyed our stay so much we booked for next year whilst there."
....looking forward to it already
Reviewed by Yolande4.7★Aug 2024
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"Wonderful holiday park in a tranquil setting."
We enjoyed our stay at Stonerush lakes. The property was amazing and the staff polite and very helpful. We would definitely stay again.
Thank you so much for your lovely review Stewart, I am so happy to hear that you loved your stay at 9 Stonerush Valley and found our beautiful resort to be peaceful and relaxing! We look forward to seeing you again very soon!
Sally, Guest Services, Charteroak
Property Owner
Reviewed by Stewart5.0★Aug 2024
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"We had a nice stay and have stayed in much less comfortable accommodation."
Our only comment is that had we paid the full price ( got a last minute deal ) we would have been surprised that the blinds were a bit tatty and the fenced area around the hot tub is in need of repair. Also.the onsite restaurant (outside) had damaged decking and sharp nails sticking through the table top. These are most definitely observations not complaints.
Thank you so much for leaving us your feedback David, it is much appreciated. I am really happy to hear that you enjoyed your stay despite the issues you found. The outside tables in the restaurant and the decking area have been checked at the Old Mill and work on them is now in progress. The issues with the lodge have been passed to the relevant teams, so that they can be rectified, in fact the owner has already started to replace the blinds. I hope we will be able to welcome you back to see us again in the future.
Sally, Guest Services, Charteroak
Property Owner
Reviewed by David4.7★Jun 2024
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"Wow what a well equipped spacious beautiful home so peaceful felt very private with a lovely look out to the stream and wildlife everywhere."
.very relaxing just everything you need in a holiday home plus the added bonus of the hot tub ..used the on site restaurant /bar as well which was very welcoming and great food again in a beautiful setting ..can’t fault at all .. definitely one we would return to .
I am absolutely delighted to hear how much you loved your stay with us at 9 Stonerush Valley and that you had a peaceful and relaxing break by the stream. Thank you so much for leaving us your feedback, I hope we get to see you again very soon.
Sally, Guest Services, Charteroak
Property Owner
Reviewed by Sarah5.0★May 2024
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"We had a lovely stay."
The lodge was amazing and we truly enjoyed the hot tub and the wood burner! We even had a squirrel coming to visit us each morning on the deck, super cute.
Thank you so much for leaving us your fantastic thoughts and experiences after your stay at 9 Stonerush Valley, Anna, we really do love to hear how much our guests enjoyed their holiday! I hope you will return to see us again in the very near future!
Sally, Guest Services, Charteroak
Property Owner
Reviewed by Anna5.0★Nov 2023
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"Me and the wife had a absolutely brilliant time, I think that the pictures that were on the advertisment did not do the place justice, when we got there the place was absolutely brilliant, so peaceful and quite."
The staff are all very friendly and we were made to feel so comfortable.
I will highly recommend and will be going back again.
I am so happy to hear that you both loved your stay at 9 Stonerush Valley, Michael. It is a beautiful, private lodge and I'm delighted your break was peaceful and quiet. Thank you so much for your recommendation, hopefully you will back to see us again before you know it!
Sally, Guest Services, Charteroak
Property Owner
Reviewed by Michael5.0★Nov 2023
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"We love Stonerush and find the site very relaxing, and once again we were not disappointed."
This property could do with a little updating on some of the woodwork but was clean, tidy and comfortable. Everything was working and we really enjoyed our stay. We particularly liked the covered hot tub at this property which protected us from heavy rain (Storm Ciaran!) in October.
I am so pleased to hear that you managed to have a lovely, relaxing stay with us. I can only imagine the lodge was even more comforting for you during the storm which you experienced whilst staying. We really do hope we can welcome you back to stay with us again soon! Best wishes, Martha, Guest Services, Charteroak
Property Owner
Reviewed by Anita4.7★Oct 2023
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"We have stayed at Stonerush before and we are happy to say the standard’s haven’t slipped."
Tucked away with a hot tub what more do you need.
Thank you so much for leaving us your lovely feedback Rodney, I am so happy to hear that you loved your stay at 9 Stonerush Valley and made full use of the very secluded hot tub! Hurry back!
Sally, Guest Services, Charteroak
Property Owner
Reviewed by Rodney5.0★Oct 2023
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"The setting of this lodge is perfect - to the rear, you feel like you're in a forest and the steam running below provides some tranquility."
The lodge was spacious, light and very clean and the sheltered hot tub was a huge bonus when there was the occasional shower. The site is very quiet and it's fine for kids who are easily entertained but there is no play area so look elsewhere if that is a must for you.
The Old Mill restaurant onsite serves great food and the staff are great - special thanks to Amanda.
The park staff were amazing - we had some significant car problems during our stay and nothing was too much bother when it came to offering assistance, support or just a listening ear. Laney and the team are a credit to the park. Our holiday was unfortunately cut short because of the car, but we've booked at the sister Southern Holt site for Easter 2024 and have no hesitation in recommending Stonerush Lakes.
Thank you so much for leaving us your thoughts and experiences of your stay at 9 Stonerush Valley, Dan. It is so lovely to hear how much you enjoyed your peaceful holiday and the beautiful surroundings. We look forward to welcoming you back this Easter.
Sally, Guest Service, Charteroak
Property Owner
Reviewed by Dan5.0★Aug 2023
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"Lovely property,so peaceful and in a beautiful position."
We had a restful time other than one negative, better window covering in the primary bedroom. When the sun came up it is very bright in that room.
Thank you for taking the time to leave us your thoughts Joanne, I am so happy to hear that you enjoyed a peaceful and relaxing stay at 9 Stonerush Valley. We really appreciate your constructive comments about the bedroom window covering, I will make sure that this is looked at. I do hope you will come again for another visit, as we would love to welcome you back!
Sally, Guest Services, Charteroak
Property Owner
Reviewed by Joanne4.7★Jun 2023
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"We will most definitely be back and will be recommending!"
!!
We could not fault the property, was the perfect break, just what we needed, everything you feel that you needed was all available in the lodge. Even a pint of milk and a few tea/coffes etc which i thought was a nice touch.
Perfect location out of the hustle and bustle of the towns but only a short driving distance to the towns.
Thank you for your lovely feedback Camilla, I am delighted to hear that you are planning to come back to visit with us again in the future and that you loved your stay at 9 Stonerush Valley. Hopefully you have returned home feeling relaxed and rejuvenated!
Sally, Guest Services, Charteroak
Property Owner
Reviewed by Camilla5.0★May 2023
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"Lovely to return to Stonerush Valley for the third time."
Quiet and relaxing location. Missed the games and playing cards drawer, and also the guest book to see other guests’ comments. Beautiful refurbishment of the reception and restaurant. Hope to return soon.
I am delighted to hear that you enjoyed your third stay at Stonerush Valley and found your visit peaceful and soothing. I am so sorry that the games and playing cards have been removed from the lodge, I will investigate and see if they can be returned.
Thank you for the lovely compliments about our newly reopened and gorgeous reception and restaurant/bar, we absolutely love it too and it's now well worth a visit.
I hope you will be back to stay with us for a fourth time in the very near future.
Sally, Guest Services, Charteroak
Property Owner
Reviewed by Karen5.0★May 2023
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"We have been to Stonerush Valley for a number of years and this is our first time to No."
9, and it won’t be our last. So nice to see fresh new furniture! Making our stay even more comfortable.
Very tranquil and the added addition of the hot tub is a massive plus point.
The staff were amazing, it was our daughter’s 21st birthday whilst we were there and they left balloons and a bottle of bubbly for her!! Very unexpected.
We had lunch in the newly refurbished restaurant on her birthday and the staff were super attentive and very friendly.
Would highly recommend the restaurant & the lodge!
I was really happy to read your feedback and hear how much you loved your lodge, hot tub and the restaurant here at Stonerush Lakes, Cris. I am delighted your daughter enjoyed her birthday, it was lovely that she celebrated her special day with us!
Thank you for your recommendation, I hope you will be back to see us again very soon!
Sally, Guest Services, Charteroak
Property Owner
Reviewed by Chris5.0★Apr 2023
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"Not “luxury”."
Cleanliness was not at a good standard at all and some maintenance needed doing.
All floor boards creek, mould & limescale in shower, wardrobe smells musty, main bathroom sink plug does not work and water in bath does not get to a good temperature.
Such a shame as it was our first family holiday and we had to clean it.
Thank you for leaving us your thoughts Helen, guest feedback is invaluable to us and we really appreciate it.
I am so sorry for the standard of cleanliness at your lodge and also the issues with maintenance. This is obviously not something we would wish our guests to experience and I can only sincerely apologise that you had to deal with these problems. These have been rectified and everything checked to ensure a luxury stay.
As new owners of Charteroak, we are working towards bringing our resorts to a high standard where our guests wish to return time and time again, but obviously on this occasion we have let you down.
I hope you will come back again to visit us in the near future to see all the improvements we are making .
Sally, Guest Services, Charteroak
Property Owner
Reviewed by Helen2.8★Mar 2023
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"We enjoyed our first stay when this site was under the previous owners and were looking forward to returning; especially as we had not managed to take a break for some 7 years."
The first cabin we stayed in had a lovely position but was extremely dated with items damaged and scratched; it was also fairly dirty all over, with sinks and showers blocked too. We were making the best and ignoring the down points; we run a wildlife rescue centre so spent most of our time enjoying the wildlife.
On our one and only day out, we received a call asking us to return to the cabin and move all our belongings to another cabin as there was a leaking pipe under the cabin. We didn't really want to cut our day short, have to repack or move cabins and since the leak had been found just after midday, we asked if it could be repaired. They insisted we move and that it could not attempt a repair; funny it was fixed the next morning.
Obviously things happen and items break, but their approach was that they'd given us another cabin and everything was fine, don't worry, it was only a holiday we'd been waiting for, for a very long time. There was an offer of some type of refund, but after move we had no replies from them and to date, no reply or recompense.
Here's a tip, we were a customer and you are not doing us a favour. I may have glossed over it if your attitude hadn't been so poor, hence I took the time to write this.
Hello Rick,
We are very sorry that you experienced some issues during your stay with us here at Stonerush Lakes, the team would not wish for any guest to have any problems during their stay and we are working very hard on making as many improvements as we can on our resorts and within our accommodation.
It was a very unfortunate situation which happened with the leak on the first lodge which you had booked, causing water to continuously rush from the bottom and the water to the lodge had to be turned off and isolated. The leak was repaired the following day.
Under normal circumstances you should have received a further call the following day to ask if you would like to move back into your chosen lodge, so I wholeheartedly apologise to you for this call and offer not happening and this is a fault from our side. We do however, hope that you enjoyed the lodge which you spent the rest of your holiday in.
We have spoken with our cleaning company and with the owner of the lodge, as they have also spent time carrying out various maintenance jobs.
I would like to assure you that we take our feedback extremely seriously and will always act upon any works or improvements which are needed, including the service which we offer. I do hope that you will make the decision to return again.
Our deepest apologies again Rick,
Kindest regards,
The Team at Charteroak, Stonerush Lakes
Property Owner
Reviewed by Rick2.5★Feb 2023
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"An absolute delight and amazing customer centric staff and customer service."
On onset we were a bit worried about the place after reading a cpl of reviews but were blown away when we got to the property how great it was and very happy with the overall accomodation, the hot tub was as said switched on and ready for use at the allocated time , we had an absolutely relaxed stay and loved every minute , we will love to come back to the same property again as we believe it's the only one with a covered hot tub which we prefer , par for a few housekeeping issues , we were extremely happy and cannot wait to visit again .
Thank you for your excellent feedback we hope to see you again in the future
Property Owner
Reviewed by Allan4.7★Oct 2022
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"Lovely place to stay so peaceful a few things need sorting why are blinds still broken in the bedroom and en-suite notice it had been over a year and a simple fix not a good first impression when entering also you can see into en-suite if someone was passing by."
Hot tub jets need replacing as now just like a warm bath and unpleasant smell in bathrooms but that said we had a lovely time beds and sofa comfy and clean and wound definitely come back and feel that stone valley was definitely the best spot on the sure private and quiet
Thank you for your feedback. We are pleased to confirm the blinds have been replaced along with the hot tub jets. Thank you for bringing this to our attention. We hope to see you again soon.
Property Owner
Reviewed by Andrea3.8★Jun 2022
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"We had a lovely stay at 9 Stonerush Valley."
Well equipped kitchen, really comfy sofas and comfy beds. Few tiny issues.
The skylight in the master bedroom has no blind and so that room gets very bright very early. Coupled with the blinds on the doors it wasn’t great for a holiday lie-in!
Sadly we had issues with the hot tub, jets not very powerful, reported and told nothing could be done. After a powercut it then just had one super powerful jet, the next pool maintenance chap said it all needed replacing.
Lastly the rug in the lounge needs a really good clean, not just a hoover over it.
We did enjoy our stay here despite these things. Very tranquil, a well situated base for visiting cornea for some much needed rest and relaxation.
Glad you enjoyed your stay overall, and thank you for your feedback. The issues you raised have now been addressed
Property Owner
Reviewed by Andrew4.7★May 2022
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"Absolutely gorgeous lodge and lovely park."
Will be back as soon as I can.My only slight issue was very dark when letting dogs out at night.But as long as you have a torch not a problem.
Thank you for such a great review, we are glad you enjoyed your stay. Due to the way the lodges are situated the whole environment is set up with awareness of light pollution, we do recommend a torch even though they are provided within the lodge. Thank you.
Property Owner
Reviewed by Niki5.0★May 2022
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"Lovely place to stay,so peaceful and love the wildlife,we had three squirrels visit us every day."
We have stayed in a number of properties at stonerush,we try to go twice a year at least,it is our favourite place,the staff our lovely and very friendly,the propertys we have stayed in our second to none.I have booked again for November.
We are glad you enjoyed your stay with us again including the wildlife which part of the surroundings. It is always nice to hear positive comments and that you have booked to come again, we look forward to welcoming you back.
Property Owner
Reviewed by Susan4.4★Mar 2022
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"Absolutely lovely stay we will be back"
That is great look forward to when you return again. Thank you.
Property Owner
Reviewed by Melanie5.0★Feb 2022
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"Lovely week long stay at 9 stonerush valley."
The lodge was well equipped and clean, looking at the previous reviews I’d been expecting it not to be but it was fine- I think certain elements of the property just need a litttle bit of an update. Communication wasn’t great- half way through our stay we started to hear a scratching noise in the kitchen partition wall - we think maybe a small animal had got stuck? Every time it scratched our dogs barked which woke up our baby. As it was New Year’s Eve I emailed charteroak but never heard anything back. Eventually it stopped. Overall though a lovely stay in a private and well equipped lodge and would definitely recommend.
Thank you for your recommendation we are glad you enjoyed your stay overall. We appreciate all feedback and take note of your comments.
Property Owner
Reviewed by Joanna4.4★Dec 2021
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"A great place in a fantastic surrounding."
The on site bar and restaurant staff are all very welcoming.
Thank you for such a great review we are glad you enjoyed your stay with us.
Property Owner
Reviewed by Bob5.0★Dec 2021
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"Really enjoyed our stay."
Loved the hot tub and woodburner. Very comfortable sofas. Clean overall but the wood around sink is black and mouldly and needs replacing and the grout in ensuite shower could do with refreshing as black in areas. Other than that we really enjoyed our stay and will visit again soon. Thank you.
Reviewed by Amanda4.1★Nov 2021
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"This is our 4th stay at 9 Stonerush & we love it there."
Unfortunately we were told the morning of check in that the hot tub wasnt working so we were obviously dissapointed & upset. We were offered an alternative lodge but would mean we would have to check out a day earlier & the location wasnt as good. We decided to stay in no 9 & were told the hot tub would be fixed ASAP. It was finally fixed on the Tuesday - 4 days into our stay. The contractors didnt knock to say they were coming (we had our dog with us) & when i went out to talk to them they were rude & sarcastic to me - wasn't impressed & then they said it would take 2 hours to fix! We decided to pop out to get some more logs for the fire (as none were left for us on arrival) & when we came back, we couldnt park as they had moved their vans onto the drive.
Other than that we had a great stay & Karina (duty Manager at park) was absolutly fantastic & so helpful.
The lodge is desperatly need of a deep clean & updating - walls were dirty, radiators rusty, damp in bathroom & kitchen mouldy & wood rotting - so hopefully those things will be sorted in time for our (hopeful) stay next year.
Reviewed by Kate3.4★Oct 2021
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"Our hot tub stopped working on the Thursday morning before we left on the Friday."
Sadly no one came to fix it and so we had no use of this for the last two days.
Reviewed by Evelyne3.4★Oct 2021
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"A great location."
The property had everything we needed as a family, with space for all to relax. A few extra items such as a large cooking pan would help for those family nights spent in.
Reviewed by Nigel4.7★Jul 2021
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"The property was clean and some facilities such as TV was very good, however some aspects needed repair/updating eg."
broken blinds, bathroom mirror and wooden flooring. In addition the hot tub did not work properly, the bubbles were weak and not as expected. In addition the location was very difficult to get too with very narrow single track roads and if we used anything other than google maps led us down an additional 3.5 miles of dangerous farm tracks. Did not use the on-site bar or restaurant as told booked up for 3 days when we arrived after a 12 hour journey and very little alternatives within 7 or 8 miles.
Reviewed by Allan3.4★Jul 2021
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"What a fantastic site and a great base for touring around Cornwall."
This site is very well maintained. The lodge was clean, well equipped, exceptionally private and a real find. It even impressed our teenage daughters! This lodge is worth a visit.
Reviewed by Helen5.0★Jul 2021
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"The cooker was unusable due to its filthy state."
I reported it to the onsite staff who said they would send in cleaners while we are out. They did clean it but it’s still in a filthy state meaning we couldn’t cook anything & incurred quite an amount of extra cost eating out
Reviewed by Mark3.1★Jun 2021
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"The lodge was a complete getaway from reality, it was so relaxing with the forest surrounding the decking area and the sound of the stream running below."
The hot tub was fab after a day of walking around (someone comes to check the hot tub everyday or every other day to do chemicals and clean) and the decking was secure for our 4 legged babies. Inside the lodge was great aswell, beds were comfy, shower was strong, kitchen was nice but probably could have done with a new frying pan and some extra glasses. The lounge was lovely with the most comfy sofas and great little wood burner. main TV equipped with netflix, amazon prime, Spotify etc (just need to remember to sign out). The site itself was beautiful, well maintained and some lovely walking trails. We ate in the pub once - it was a lovely atmosphere however the food wasn't great, which is a shame as we were expecting to eat there most nights. Also its a great base camp for exploring Cornwall, not to far away from places.
Overall will definitely be returning!!
Reviewed by Danielle5.0★May 2021
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"When we arrived there were strawberries out on the decking fence?"
Reviewed by Jo5.0★May 2021
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"It was our 3rd visit to stonerush lakes, our second in this lodge, but I was a bit disappointed in the cleanliness of some of the items in the kitchen."
The chopping board, frying pan and some utensils needed to be hand washed to make clean. Also, whilst there was plenty of crockery there seemed to be a shortage of glasses. Otherwise we had a lovely stay and will be back
Reviewed by Tony4.4★Dec 2020
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"This was perfect 'getaway from it all' holiday."
The log cabin was in a beautiful location and away from the others, so the only noise was the stream trickling below the verandah.
Inside the cabin was beautifully furnished and well equipped, it really was an idyllic and peaceful location.
Stonerush Valley has plentiful good walks on its doorstep and a short drive to some beautiful beaches. The onsite restaurant makes a super tasty Sunday roast.
We loved our stay here and would highly recommend.
Reviewed by Helen5.0★Oct 2020
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"The lodge was very well equipped just like being home from home would love to go back soon"
Reviewed by Andrew5.0★Sep 2020
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"The signage could be a bit more obvious"
Reviewed by Anthony5.0★Sep 2020
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"We all had a fantastic holiday."
Stonerush lakes is a beautiful site. It is extremely tidy and very well maintained. The wooden lodge was amazing, we particularly liked the covered hot tub. It meant it could still be used in the bad weather that we sadly had.
We had 2 meals at the Mills restaurant on site. It was fantastic food. The staff were particularly helpful and nothing was too much trouble.
We have already booked another holiday at Stonerush Lakes as we enjoyed it so much.
Reviewed by Julie5.0★Feb 2020
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"It was a lovely lodge set in woodland."
The staff at the old mill reception are extremely helpful and friendly. This was a perfect get away and I highly recommend it, you will not regret booking. Sykes cottages were very easy to deal with and called me almost instantly to confirm my last minute booking and check that I had everything I could need. The very example of perfect customer service! Thank you.
Reviewed by Anthony5.0★Jan 2020
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"My only suggestion would be to provide towelling robes for guests- ideal for when using the hot tub."
Reviewed by Pam4.7★Nov 2019
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"A fantastic log cabin in a lovely area, a very relaxing break, i will be booking again"
Reviewed by Anthony5.0★Sep 2019
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"Great lodge, beautiful location, so quiet."
Good onsite bar and food to take away. Dog friendly too.
Reviewed by Tracey5.0★Sep 2019
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"The setting in which the lodge is located is wonderful, we felt like we were in the middle of a forest when we were on the deck!"
The hot tub was spotless and maintained every day. The on-site restaurant served really delicious food too. Would highly recommend
Reviewed by Katie4.7★May 2019
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"A FANTASTIC LITTLE CHALET WITH LOTS OF COMFORT AND LUXURY WE WERE VERY IMPRESSED"
Reviewed by Anthony5.0★Apr 2019
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"Wonderful thank you"
Reviewed by Nicholas4.1★Mar 2019
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"Beautiful relaxing stay would 1000 percent recommend."
Reviewed by Emma5.0★Feb 2019
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