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"We had a lovely second stay at Cartway Cove."
However, a couple of things we were slightly disappointed with. Firstly, when paying premium rates for the summer holidays, I don't believe it right we should have to provide our own towels and bedding.
Not just that, but when we arrived the last people's bedding was on the doorstep and ours was no-where to be seen. We had paid an additional cost to hire bedding and I then spent the first hour of my holiday frantically trying to contact people to find out what had happened before offices closed for the weekend at 5pm.
Eventually our bedding arrived and we then had to make all the beds! Again, when paying a lot of money for a week's stay, I don't see how this can be justified.
Also, the tap was leaking in the kitchen and there was a loose slab in the garden as well. There was a Maintenance Man there when we first arrived but these don't appear to have been looked at.
Overall we had a brilliant week as always, and it wouldn't put us off staying again, but these are points I wanted to mention.
Thank you for your feedback. We are sorry for the inconvenience caused by these issues. The decision to not include linen as part of the rental is down to the owners and is done so to keep the cost of the holiday down. We appreciate the frustration however. We are glad that you still managed to enjoy your visit despite these issues and would love to welcome you back to North Cornwall in the future. - John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Vicki3.4★Aug 2024
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"With the great reviews, our expectations were high but we were not disappointed."
Thoughtfully equipped and tastefully decorated, with some beautiful art. Special mention for the wonderfully powerful shower. Ground floor bedroom and stunning views from open plan living room were a bonus with a less able mother in law.
Perfectly placed a short walk from relatively bustling Port Isaac and its tasty restaurants but far enough away to feel secluded. Scenic coastal path is literally on the doorstep, whilst quiet Port Gaverne allows an outdoor drink at pub or award winning restaurant, with sheltered cove for rock jumping or SUP with the teenagers at high tides. All in all a wonderful week, so we will be back. Thank you
Thank you so much for your comments. We love hearing just how much you enjoyed your stay! Hopefully we can welcome you back anytime in the future. - John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Jean-francois4.7★Aug 2024
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"Beautifully situated; views on three sides."
Well equipped and stocked kitchen.
A very relaxing holiday.
Thank you so much for your feedback. We are so glad that you enjoyed your stay and would love to welcome you back anytime in the future. - John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Barbara5.0★May 2024
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"We had a lovely 4 th stay at cartway cove
A new set of frying pans would ..."
We had a lovely 4 th stay at cartway cove
A new set of frying pans would provide a better cooking experience
The dishwasher tablet compartment doesn’t open during washing cycle
A welcome pack on arrival would be a nice touch
Thank you for your comments, I will inform the maintenance team about the dishwasher.
There is now a welcome folder in the property.
We hope to welcome you back for your 5th visit very soon.
John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Janet4.7★Dec 2023
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"Perfect holiday in perfect location."
Second year back to Cartway Cove and have loved spending time here with our friends and family.
Thank you so much for your feedback. We are so glad that you enjoyed your stay and would love to welcome you back anytime in the future. - John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Heather5.0★Aug 2023
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"What a wonderful property."
We thoroughly enjoyed our stay and appreciate all of the effort it takes in making sure everything is just right for guests. Simply stunning location and we were made to feel very comfortable. Days spent exploring the amazing Cornish beaches and evenings star gazing and walking around the famous Port Isaac. We were two adults and three children ( 17,15 11) and the space was perfect of us all. The only negatives are the checkout time - 9.00 am is way to early post Covid and no linen included. Missing the views already and looking forward to a return visit.
We are so pleased to hear you enjoyed your stay at Cartway Cove so much. We are sorry if the check out was too early for you (it is actually 09.30) but this is especially necessary in peak season to allow cleaning and maintenance to take place. We do hope that we get the opportunity to welcome you back to Cornwall in the future. John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Ben5.0★Aug 2023
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"Had a wonderful stay with my sons."
The cottage was in a perfect location, with on the doorstep coastal walks. Port Isaac was only a short walk away too. Enjoyed meals and drinks at the two local restaurants in Port Gaverne. Cottage had breathtaking views. My only request would be include the linen and towels, apart from that it was really superb stay !
Thank you for taking the time to share your feedback with us. We are pleased you enjoyed your stay at Cartway Cove. We do hope that we get the opportunity to welcome you back to Cornwall in the future. John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Vickie5.0★Jul 2023
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"Lovely cottage."
Superb views.
Thank you so much for your feedback. We are so glad that you enjoyed your stay and would love to welcome you back anytime in the future! - John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Elwyn4.1★Mar 2023
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"Few things needed fixing eg shower base, loose hob knob and some v dangerous loose tiles on patio which we fell off."
But the location and house is gorgeous and we had a wonderful time. Linen shld be provided for the price. Key wasn’t in safe when we arrived so we waited an hour and 9am is waaay too early for departure COVid or no COVid. You shld seriously adjust that and make arrangements accordingly. Lack of staff is not an excuse. All that said we would revisit in a heartbeat. Thank you Jonathan and Jane
Reviewed by Nic4.7★May 2022
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"Could not have wished for a better place to stay."
The cottage provided everything we needed and more. The view was simply stunning and the garden area was perfect to enjoy a few drinks on, when it was warm enough
Thank you so much for your feedback! We are so glad you enjoyed your stay and we would love to have you back in the future! - John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Sally5.0★Apr 2022
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"Having stayed here 10 years ago, it was wonderful to come back and enjoy the cottage with its superb aspect."
The new ensuite in the main bedroom (while not essential) is a welcome addition.
A really lovely week!
I think if there was one minus, it would be that the frying pans all seem to have lost their 'non-stick' ability. With such a well equipped kitchen it's great to be able to cook from home on occasion, but I think the frying pans have all seen better days.
As I say, a very small minus which in no way detracted from the holiday!
Thank you so much for taking the time to send in your comments, we are delighted that you had a wonderful time. We have passed on your comments regarding the frying pans to the owners of the property . We would love to welcome you back in the future.
John Bray Cornish Holidays on behalf of the owner
Property Owner
Reviewed by Gavin4.4★Nov 2021
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"We all loved the cottage - couldn’t beat the location."
The upstairs bedroom and en-suite were superb. The other 2 bedrooms not quite so comfortable but perfectly adequate. Kitchen very well equipped and perfect downstairs layout for a family gathering. Wonderful to have parking too!
Thank you very much for your feedback. We are so glad that you enjoyed your stay and would love to welcome you back anytime in the future. John Bray Cornish Holidays on behalf of the owner
Property Owner
Reviewed by Anna4.1★Oct 2021
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"Ordering bed linen was a mess!"
No bed linen was delivered and we had to go to the John Bray office to collect- after 4.30 on a Friday when most staff had gone home. We were given the incorrect linen and had to return the next day to exchange! Not impressed!
Apart from that we had a lovely week and the house was very comfortable.
Thank you so much for your feedback. We are so glad that you enjoyed your visit, however we apologise for the issues you faced on arrival it was uncommon instance. We would love to welcome you back in the future. John Bray Cornish Holidays on behalf of the owner
Property Owner
Reviewed by Sarah4.1★Oct 2021
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"I have emailed a response a couple of times directly to an email sent to us with the details of the cottage , hoping for a direct reply but obviously no one checks or reads them."
This is a fantastic property sadly let down on this occasion by very dirty stained pillows . Food deposits left under sofas from previous guests and 'nasty' bits left in the spare bedroom which I could hazard a guess at but didn't want to repeat! Who would leave this is beyond me! The living room had numerous cobwebs and some of the utensils were dirty. The BBQ had been left dirty and used .I'm sure the owners would be quite disappointed . Especially in these 'pandemic' times we expected a bit of extra care .
Thank you for your feedback, we are so sorry that the cleanliness was not up to our usual standards but we have reported this to our caretaking team to rectify in the future. We hope we can welcome you back in the future! - John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Steve3.1★Sep 2021
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"We had a really lovely holiday with our children and grandchildren."
The location was great with spectacular sea views and the house very pleasant. We particularly liked the outdoor eating facilities.
Thank you very much for your feedback. We are so glad that you enjoyed your stay and would love to welcome you back anytime in the future.John Bray Cornish Holidays on behalf of the owner
Property Owner
Reviewed by Jennifer5.0★Aug 2021
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