Phenests

23 Customer Reviews

• "A very clean, comfortable and well equipped quiet holiday home with access to a range of walks close by."

  Sunny rear garden and patio to enjoy when the sun shines but cosy warm house when the sun doesn't show.

  Reviewed by K5.0★Sep 2024

• "We loved the location the house was so comfy and practical it had everything we ..."

  We loved the location the house was so comfy and practical it had everything we needed will definitely be staying here again we loved it thank you so much

  Reviewed by Holly5.0★Sep 2024

• "The property was in a lovely location central to everything."

  It was a lovely property with all home comforts.We all loved the property including the dogs. The only issue was the facilities and maintenance team need to leave instructions on disposing of rubbish the signs were inaccurate and being Christmas week there was lots of rubbish and no collection on Tuesday as advised . There were no bins for the rubbish so we had to leave them in black bin bags at the property. No dog waste bins either. The toilet seat was broken . Apart from that it was a lovely week at the property would definitely book again .

  Thank you for your feedback, the toilet seat has been repaired and I do apologise if the bin collection was delayed over the Christmas period. We do leave information at the property about the bins and collection days and I will check this information when I visit the property shortly. Property Owner

  Reviewed by Zaheen3.4★Dec 2023

• "On arrival the house was very cold with no heating on."

  Additionally the house was filthy and smelt appalling.Nothing had been hoovered the stair carpet in particular looks like it's never seen a hoover.The smell turned out to be all the downstairs hard floors had been mopped using a filthy mop that smelt of stale urine and has long seen better days.There we're filthy crockery in cupboards and as for the cutlery what can I say truly horrendous..u Upstairs was no better the bathroom has toilet seat that doesn't stay up or even fit and the grouting on the floor is filthy the sink doesn't hold any water.in the bedrooms things are no better very old poor quality mattresses in each room covered by toppers that don't fit.also why would you put double bed size bedding on king size bed? On our first night we went out and bought replacement bedding crockery and cutlery.Additionally the thermostats on most of the radiators don't work so you either cooked or froze the heating in the front bedroom room does not work at all.The blind in the twin room is broken Outside the garden is not dog proof with fencing being down in several places You also have to put out other people's rubbish which considering there is only one small bin is unpleasant Overall if I could leave zero stars I would.It appears as long as it's being booked the owners don't care about guests holidays or even there own property.All this points have been left by previous guests either in visitor book or online so please please do something about it before you ruin more people's holidays.please note that we booked this in 2019 and then had to change because COVID lock downs etc so at time booking we're unaware of poor previous reviews

  Thank you for taking the time to share your experience with us. We're incredibly sorry to hear about the disappointing conditions you encountered upon arrival at the house. Your feedback is invaluable, and we genuinely apologize for the inconveniences and discomfort you faced during your stay. Rest assured, we take your comments seriously and are actively addressing each concern you've raised. We've immediately initiated a thorough inspection and overhaul of the property's cleanliness, including a comprehensive review of the heating, maintenance issues, bedding, crockery, cutlery, and the outdoor area's fencing. Our utmost priority is to ensure that every guest feels welcomed and comfortable in our accommodations, and your feedback serves as a catalyst for necessary and urgent improvements. We're committed to rectifying these issues promptly to ensure future guests have a much more pleasant and hassle-free experience. We deeply regret the impact this had on your holiday and sincerely hope for an opportunity to regain your trust. If there's anything else you'd like to share or any specific details you think might help us in this process, please don't hesitate to reach out. Thank you again for bringing these matters to our attention. We appreciate your understanding and patience as we work diligently to address these concerns. Best Regards, Property Owner Property Owner

  Reviewed by Therese1.3★Dec 2023

• "It was very nice"

  Reviewed by Sandra4.4★Jul 2023

• "Comfortable and well appointed , had every utensil you could possibly need and a beautiful garden visited occasionally by neighbourhood cats ."

  I had a little difficulty with the oven as instructions have faded but we used the microwave and grill section instead which did the job for basic meals.

  Reviewed by Nicola4.4★May 2023

• "Not as clean as could be."

  Cobwebs in all upstairs windows. Carpet on staircase dusty and dirty. Lots of dead bugs and flies in bathroom. Lots of maintenance problems. Leaking kitchen sink and water coming into utility room ceiling between the join to the house near the light switch. Smoke detector batteries failing and constant bleeps. Bathroom sink plug not working. Chairs and sofas worn and sagging. Beds, even with mattress toppers, worn and sagging. Pillows worn out and no support. Quilts and covers wrong sizes. Cannot regulate heating as radiator thermostats not working. Lots of other niggles. Otherwise it was well equipped. In need of maintenance, good clean and a bit of TLC!

  Hi There, We had the property inspected following your visit and they found no issues. We wishged you would have contacted us during your stay, as we would have got someone there straight away to rectify. We could not locate any problems bar a few cobwebs which have now been removed. The property is regularly cleaned but as we live only 10 minutes walk from the beach, sometimes flies can make their way in if a window is left open for too long, apologies, we will see what we can do to improve this for future guests. Following your visit we also had an electrician attend to check the entire property and the ceiling in the utility room. There is no sign of any leak and the switch is working fine. The roof is new, there was a leak once but was repaired two years ago. So it might have been mentioned in the visitors book then. The battery in the smoke alarm has been changed and that is now working, again is this was reported to us at the time we would have attended immediately. The radiator thermostats get checked yearly and passed when we had this checked 3 months prior to your booking. In regards to the bedding, we do provide additional quilts for guest to use, sorry these weren't to your liking. We hope you still managed to enjoy your time away, we are working with our maintenance team on the issues you have highlighted and there shouldn't be any further issues. Kind regards Property Owner

  Reviewed by Suzanne1.9★Dec 2022

• "Nice house for a family stay."

  Good facilities. We did felt comfortable. And would stay again. Only issue was cleanliness. But this was addressed with agent and respons was immediately received.

  Hi There, Thank you for your feedback, we apologise again for the issues during your stay but we're glad we were able to rectify this for you quickly. We have now hired a new cleaning company who we are very pleased with and expect no further problems. Thank you for staying with us, we hope to see you again! Property Owner

  Reviewed by Saida4.1★Sep 2022

• "The house was not clean and we had to phone the owner as it had not been cleaned buy the checkin time, there were no clean towels and the beds had not been made."

  It was very dated and there was lots of things in the kitchen cupboards so there was little place to put anything. There were spiders and cobwebs all around the house even after the cleaners had been,I would not book this again and I could not recommend it to anyone very disappointed it spoilt our holiday

  Hi there, We are very sorry to hear about these issues during your stay, we wished you would have contacted us during your booking as we could have rectified this for you straight away. We try to present Phenests as homely, cosy and warm for guests, we but we can appreciate that tastes can differ when it comes to decor and etc. We have since appointed new cleaners for Phenests and have been happy with their service since they have been looking after our property. Kind regards Property Owner

  Reviewed by Paul2.2★Sep 2022

• "A good base for the Falmouth area, clean and comfortable, the property is a bit tired but was ideal for us two and the dog, the enclosed back garden is an asset for dog owners and a good sun trap for sitting outside."

  The shower in the bathroom is a bit tight, but I am 6’5’’. We would happily return.

  Thank you for your lovely feedback. We do hope we se you again at Phenests soon! Property Owner

  Reviewed by Stephen3.8★Jun 2022

• "Lovely house although a bit dated , beds were comfy and nice bedding."

  We did have a few visits from the lovely Alfie the dog from the garden behind the house he was very friendly with us and my dog. It’s possible when deposits have been found in the garden that is was the lovely Alfie and not the dogs staying there. Great location but quite a steep walk back from the beach , especially after a couple of gins.

  Reviewed by Shelley3.4★Sep 2021

• "We had a lovely time, the property is well situated for exploring the South of Cornwall."

  Reviewed by Elizabeth3.4★Sep 2021

• "We were met by dog poo in the garden dead flowers in the kitchen , dirty cutlery ..."

  We were met by dog poo in the garden dead flowers in the kitchen , dirty cutlery in the draw , and no plug in the sink although Sykes informed us someone would be dropping one off ,, but it never arrived

  Reviewed by Mel3.1★Jul 2021

• "Cream teas and milk in the fridge on arrival was great and the property was clean, but is very tired and dated."

  It has the potential to be amazing but it feels like you are living back in the 1980’s. Every cupboard in the kitchen is absolutely full of ‘stuff’ meaning there is nowhere for you to put food or anything you brought with you. The TV only worked sporadically as it has a loose connection and the shower was disappointing and the front door only stays closed if you lock it! We were aware there was no downstairs WC, but it was more of an issue than we expected as we took elderly family with us- the utility room is a huge waste of space - plenty of room to incorporate a downstairs WC- but as I’ve already said- the house needs money spending on it. The garden is a positive, getting the sun for most of the day. We also had telecom workman digging holes in the road for two days, blocking the driveway and starting work at 7.30am - it would have been good to be warned! The property is in a great location, but a bit basic - so sadly not for us.

  Many thanks for your feedback following your stay at Phenests. Customer feedback is incredibly important to help us continually improve our standards. We are sorry to hear that the property was not to your taste, however we are pleased to advise that the Property Owner has received your feedback and we have discussed the areas you have highlighted. The Owner was not aware of any works taking place near to the property, so we were unable to inform you of this prior to your reservation. We do apologise for any inconvenience caused. Once again, we thank you for taking the time to give us your valuable feedback. Property Owner

  Reviewed by Anita2.8★May 2021

• "Kitchen rags and rubbish bin bags are not provided."

  Toilet rolls provided are not enough. Further to that we had trouble with the WiFi as 3 students had to do their exam online the WiFi breaks and disrupts often. We also had problem with dryer which was dirty and not working well to dry the clothes. Other than the above that the cottage was perfect and wonderful and we don’t mind renting again and Falmouth is a lovely place to relax and have a typical English holiday.

  Reviewed by Sivapalan4.7★Apr 2021

• "Arrived at Phenets after a long journey only to find everything need for a Cornish Cream Tea; it was a lovely surprise."

  The house has everything you could wish for; kitchen includes all the crockery/cookware/utensils that we could need. More than sufficient towels, and all four beds being made up, despite there just being the 2 of us. Lovely place and a 15 minute walk to the beach. Highly recommended.

  Reviewed by Simon5.0★Oct 2020

• "Small things need fixing but comfy bed ,crisp white bedding , hot shower ..."

  Small things need fixing but comfy bed ,crisp white bedding , hot shower washer dryer plenty of space great garden, dishwasher even shoehorn at door made for a great week

  Reviewed by Kimberley4.7★Oct 2020

• "Great location."

  Comfortable house. Maybe the cleaners could take away some of the rubbish. We had to sort rubbish left by two previous occupants that hadn’t been put out for collection. Could also do with replacement pillows! However, would stay here again as really enjoyed our week

  Reviewed by Clair4.4★Jul 2020

• "It is a shame that a few little tweaks could make this house exceptional."

  Couldn't get the oven to work or the upstairs tv. A book with guidance would be helpful. Also the shower needs some grouting work done. A nice few starter items were great but spoiled by the fact that we couldn't get the lounge TVs to work then we found that all the arials had been taken out of the set - why? Sport for items in the kitchen - never had so many in any of the places we have staid previously this was a plus. Good location for seeing the area a the beach is only a 5min drive away.

  Reviewed by Colin4.7★Sep 2019

• "The property is in a good location in Falmouth - close to the city centre and local beaches and attractions such as the Maritime Museum."

  The house is nice and cosy. Was clean and neat upon our arrival. We are happy with our first stay in Cornwall.

  Reviewed by Ashilge5.0★Aug 2019

• "The house has potential to be a really lovely stay for all ages but it is not toddler proof."

  There is wires hanging from the wall lights, there is lots of clutter around meaning we were unable to unpack all of our clothes and food shop. We had 3 drawers & 2 x small drawers for 4 of us as the chest of drawers in the cupboard was full of someone else’s clothes! The garden has lots of different levels and the decking is rotting right outside of the back door. The door is very hard to open and close. The house also isn’t very clean, lots of cobwebs around. With these little things that could easily be rectified, it would be a lovely holiday home as there are lovely beaches within a short walking distance.

  Reviewed by Karen3.4★May 2019

• "NO USER INSTRUCTIONS FOR HEATING OR KITCHEN APPLIANCES"

  Reviewed by Thomas4.1★May 2019

• "Lovely comfortable house and we very much enjoyed our stay."

  A welcome pack of house info would be nice, little things like nearest shops, and walking route to the beach, which is really quick and easy once you have found it!! Some basic cleaning supplies would be good too, I like to keep the properties I stay in clean, especially the kitchen but there was no cleaning products at all. The patio door needs looking at, it doesn’t slide very well and we had trouble closing it so decided not to open it again. Not a problem im March, but summer visitors will need it as there are no other opening windows downstairs. Not wanting this to sound too negative as it is a lovely comfortable house in an ideal location to explore from. We would definitely visit again.

  Reviewed by Wendy4.7★Mar 2019

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