Trevean

50 Customer Reviews

• "So many issues."

  I found a baking tray full of grease when looking through cupboards. The washing machine seal was black so we travelled home to do our washing as I didn't want to put my clothes in there. The front bedroom window was incredibly hard to open and the night storage heaters made the whole place SWELTERING!! Awful. It was like trying to sleep in the Sahara desert. The sofas were uncomfortable and slippery and the floor was slippery too. We put throws on sofas but they just slid off. The bathroom was not great, a shower over a bath that was not easy to get into, thank goodness we brought a bath mat or could have been quite dangerous. The whole place needs some money spent on it really. We only came as we were having work done in our bungalow in redruth which necessitated us moving out for a while so would have been nice if there hadn't been so many problems.

  Reviewed by Suzanne2.5★Nov 2024

• "Lovely cottage that is perfectly located for our family."

  Warm, comfortable and homely. It has everything that we needed. (Including a pumkin carving kit!) We would highly recommend it for anyone looking for a place to stay. I especially liked the welcome booklet with lots of information about what to do in the area. Fantastic, home from home. We will 100% book again.

  Reviewed by Scott4.7★Oct 2024

• "Lovely stay at Trevean Hope to come back"

  Reviewed by Gillian5.0★Sep 2024

• "A lovely cottage in a quiet area with a sunny garden."

  It was very clean and the kitchen was well equipped for all our needs. We particularly enjoyed the vicinity of the walking trail accessible just across the main road to walk to Portreath beach in just half an hour. Thank you for this fabulous stay!

  Reviewed by Ann5.0★Jul 2024

• "Firstly…."

  I spent several hours trying to contact someone regarding the cot and high chair I needed, which finally the day before I was due to departure was reassured that they was there ready waiting for us. We arrived due to traffic at 1am Friday morning extremely tired with a 6 month old baby and then had to scramble around the house to eventually find the cot which was under the bed..still needed assembling! The cot was flimsy, un-hygienic with stains all over it and there was no mattress, which is disgusting! The highchair was upstairs in a cupboard and wasn’t even a high chair…it was a flimsy seat that my child was unable to use! The house was full of dog hairs and the bathroom shelves was still dirty…windows in front room was filthy! I have 2 dogs at home and no cleaning so I know that it’s hard to keep onto but it’s a holiday home that should be spotless and hygienic, which it was not! While I am on the subject of cleaning. The cleaner of the property pulled up at 9.30am on departure day outside the house waiting for us to vacate which was very uncomfortable. The baby was asleep on the sofa as he had several unsettled nights sleep when at 10.10 the cleaning lady bursts into the house and shouts ‘are you about finished, I have a tight schedule to clean this house’!!! This extremely rude lady woke the baby up and made us feel like children. There was no need for her to be so aggressive as we was only 10 minutes late which we didn’t realise. The house is run down and in need of a little work to make it the standard that you are listing it at. The shower head kept falling to bits while showering! Tried to wash a few baby clothing items but the washing machine was full of dog hairs. Positive things are my mum said her double bed was comfortable and the location is great. And the kitchen was well equipped. I believe that the owners don’t know what’s going on with the cleaning side of it. The house isn’t even having the basics done! I paid £800 for this stay which is massively overpriced…I do want some of that refunded as this is listed well overpriced and due to our experience. I have used Sykes cottages for all of my holidays and never had a bad experience but this needs to be addressed especially if someone is taking a baby and expecting to have the basics there. I think it’s down to the company that is looking after this property as I don’t think the owners has any idea the property isn’t being looked after properly.

  Thank you very much for taking the time to leave us with your feedback, we're very sorry to hear of the difficulties and issues for your stay and we do hope that despite these that you managed to overall enjoy your time in Cornwall. We do wish that you had let us know at the time of the things you've reported here as we would have done all we could to help put things right for you immediately. We can however confirm that since your report, the shower has been attended to and repaired. Cleanliness has been frequently praised recently and we're sorry to learn that you felt differently, happily the guests immediately following you have confirmed how clean it was and we're confident your experience was a one-off. We hope that the gesture we've made to you since your return has been well received and we hope that you'll return to Cornwall again in future. The Property Service Team. Property Owner

  Reviewed by Khloe1.6★Jul 2024

• "Nice little cottage with most of what is required for a comfortable stay."

  Could possibly do with an update. Also, I found the fridge small for 1 person so not sure how a family would cope. Other than that, it is convenient and very useable.

  Reviewed by Samantha4.1★Apr 2024

• "We had a lovely stay at Trevean."

  So much so we have booked again for next year. Highly recommend this lovely little cottage, with its comfy bed, beamed ceilings and a well stocked kitchen for all your cooking needs. 10/10

  Reviewed by Donna5.0★Feb 2024

• "Quaint and clean."

  Very well equipped. Beds were comfortable. Heating easy to control and accurate. Stairs steep and creaky, especially at the top on the landing. Kitchen provided with tea towels, wash cloths and liquid. Parking outside in the road was okay. HOWEVER, as much as we tried - we could not get the TV to work. Whatever we tried - NO SIGNAL came up on the screen. Checked all the cables and aerial connection - all seemed fine so have to assume that there is a problem with the connectivity. Pleased that there was a radio to listen to. If need be, will stay there again and trust that the problem with the TV will be sorted out.

  Thank you for taking the time to provide your feedback following your stay at Trevean. We are sorry to hear you experienced issues with the TV and do wish you had contacted us to enable us to rectify this for you during your stay. We are pleased to advise future guests that the owner of the property is aware of the issue and will be attending the property herself to fix this. We look forward to welcoming you back to Trevean in the future. Property Owner

  Reviewed by Lorraine4.7★Nov 2023

• "Thank you for the lovely afternoon tea provided and the basics, milk/tea/coffee etc to get us started."

  We thoroughly enjoyed our week in the cottage, there was everything you could think of was supplied. Plenty of beautiful walks and places to visit in the car. We will definitely recommend!

  Reviewed by Yvonne4.7★Oct 2023

• "TV wouldnt work - waited in for maintenance man next day - he went and got us a new freesat box but connection was still hit and miss all week- think the aerial cable needs replacing."

  Wasnt ideal having to waste time waiting for him. Well equipped cottage otherwise and in a good position. Looking a bit tired in places but nothing in particular. Pub over road was a disappointment with no food on offer and closed half the time.

  Thank you for your feedback. We are sorry that you had issues with the TV during your stay. Our maintenance man attended as soon as he could. Had we been made aware of any further issues with the TV during your stay, we could have arrange for someone to deal with them at the time. Our maintenance people are a trusted team and there is no need for guests to have to wait for them to arrive, they are happy to deal with any issues without guests having to be present. Property Owner

  Reviewed by Diane3.8★Sep 2023

• "The cottage was pretty fully equipped with acceptable comfort, unfortunately, this was spoiled by poor cleanliness, and bad maintenance."

  There was thick dust/ grime around door and window frames, plus accumulated dust on woodwork and, built up dog hairs on the door mat. At least one bulb and cooker hub not working. Singular, not major but added together not satisfactory when hundreds of pounds spent.

  Reviewed by Peter2.5★Sep 2023

• "Trevean Cottage has everything you’d need for a home from home stay."

  We had no trouble parking directly outside the property all week as it is on a very quiet road. The garden was nicely enclosed for our dog. Rooms are all spacious. Would definitely recommend this property as a base for exploring beautiful Cornwall.

  Reviewed by Brian5.0★Jul 2023

• "A lovely cottage in a peaceful location."

  Very well equipped with everything you would need for your stay. Very dog friendly if you are taking your furry friend with you. Lovely outside space to enjoy the sunny weather. Slight negatives, the decor could do with refreshing, downstairs flooring is showing signs of age. The positives out way the slight negatives. A lovely cosy cottage you should consider if visiting West Cornwall.

  Reviewed by Norman4.1★Jun 2023

• "Lovely cottage , great location home from home , just a few minor issues with the cleanliness the conservatory windows where dirty you could see where someone had been playing oxo on the windows also under the sofa in the conservatory was a lot of sand from the beach, everywhere else was spotless, no mop and bucket as it said there was in the itinerary and no tin opener, there was everything else you needed."

  We still enjoyed our stay.

  Reviewed by Christine3.8★Jun 2023

• "The property was as advertised and was really comfortable."

  The stairs were steep and might be a problem for older cliental but was no problem to us. Everything was provided apart from a mop and bucket and the tin opener didn't work and broke when we tried it. These were minor problems and in no way detracted from the overall pleasure of spending a week in this lovely cottage.

  Reviewed by Granville4.7★May 2023

• "Lovely cottage, loved the conservatory and the garden."

  Road busier than expected. Great walk on the old tram way to Portreath

  Reviewed by Caroline3.4★May 2023

• "Absolutely beautiful cottage so homely and had everything we could have possibly needed!"

  Even had a feeding station for our dog! Not far from all the lovely beaches, beautiful walk from carbis bay to St ives. Throughly enjoyed out stay thank you!

  Reviewed by Lynn5.0★Apr 2023

• "This is a nice property in a nice location."

  However a few things need fixing and updating Items that need fixing 1. The two left hand rings on the cooker do not work 2. The blind in the 2nd bedroom is broken and is not working Items that need updating 1. The let would benefit from a smart television rather than freeview. The current TV is old and has a background buzz and needs replacing. 2. It would also benefit from a bluetooth speaker to play music on or a smart speaker 3. The heating system and controls could do with updating, the storage heaters probably work in winter but nit when the weather is milder, the house overheated when we were there on our stay and the only way to control the heating, we could find, was to switch off the individual storage heaters

  Reviewed by John3.1★Apr 2023

• "First let me say this a great little period cottage."

  But when we arrived the bed was unmade and the dirty towels from the previous guests were still in the bathroom. This situation was was quickly resolved by the extremely helpful customer rep'. A cleaner was sent over with a bottle of Posecco in hand and all was resolved. However, the heat was set at 18c and was not adjustable. I complained about the lack of heating but was told it could not be changed. We were provided with free firewood but the cottage remained on the cool side unless we had the fire going which made it difficult to get our clothes dry. Great location, close to Portreath and Redruth and well equipped, but if you are going in the cooler months heat could be an issue.This was the only reason I did not give a 5 star rating.

  Reviewed by Stephen4.1★Mar 2023

• "We had a lovely few days at your cottage and hope to be back again later in the year."

  Reviewed by Diane5.0★Mar 2023

• "Lovely cottage with everything we'd want on our tick list."

  Very cosy with the log burner in November. Bed was extremely comfortable. Easy, off road walk into Portreath, and lots to visit in the area.

  Reviewed by Sam5.0★Nov 2022

• "We felt instantly at home the day we arrived."

  A lovely cosy cottage. Very well equipped with everything we needed. Perfect location for exploring lots of Cornwall. Secure garden for our 17 month old Labrador. Only bad part was having to leave as I could have stayed forever! Thank you for a perfect holiday.

  Reviewed by Gemma4.7★Oct 2022

• "Clean, comfortable and well equipped cottage in a great location for exploring the Cornish coastline."

  Trevean Cottage has everything you’d need for a home from home stay. We had no trouble parking directly outside the property all week as it is on a very quiet road. The garden was nicely enclosed for our dog. Rooms are all spacious. The listing online shows an open sided staircase but this has now been closed in, it is worth mentioning that the stairs are steep but there are handrails on both sides. Would definitely recommend this property as a base for exploring beautiful Cornwall.

  Reviewed by Carol4.4★Sep 2022

• "Lovely stay."

  Everything had been thought of. Comfortable and clean, and 20 minutes or less away from lots of different towns beaches and forests. My only gripe was the back garden was not fully secure for our dog. After ringing Sykes and the lady confirming it was, it was then disappointing to find it was in fact slightly open on one side to next doors garden (a low wall). We resolved this by putting the bin in front of the gap. We have a terrier so although well behaved he loves the opportunity to escape! Overall though it was a fabulous sty and the pub across the road was extremely friendly too!

  Reviewed by Becca4.7★Jul 2022

• "We were very impressed with Trevean."

  The cottage was superb very well equipped and comfortable. A perfect setting for a relaxing and restful break

  Reviewed by Christine5.0★May 2022

• "A lovely, cosy, old, full of character cottage."

  Really steep stairs typical of a terraced house. Ideally placed for exploring the north coast. Portreath is a really nice little place with a few pubs and eateries and a really nice beach. We felt right at home in the cottage with our dog. A lovely log burner and lots of little thoughtful touches to make you feel at home. The double bed was really comfortable too. Can’t fault the place!

  Reviewed by Allan5.0★Apr 2022

• "We were more than happy with the lovely cottage and all equipment and arrangements."

  We had a great few days visiting places, some we knew well and some we were discovering for the first time. The location was also excellent, having St Ives close by one way and Newquay the other. We will probably look to come back some day soon

  Reviewed by Jonathan5.0★Apr 2022

• "Thank you we had a fabulous stay and your cottage is so perfectly situated to visit many, many places."

  We ticked some, not all, off our list, which means we can return! The cottage is very spacious and dog friendly being enclosed at the rear. Great walk along the woods to Portreath with beautiful sunset evenings! Thank you. Shaz

  Reviewed by Shaz3.8★Apr 2022

• "Wonderful. Thank you so much for a most enjoyable stay."

  Your cottage has everything. We were SOO comfortable. (And I would like to add that I love the child locks on the upstairs windows, very easy to open wide if required for ventilation but very safe for little people)

  Reviewed by Isabel4.7★Mar 2022

• "For us, this cottage is perfect, it's quirky and rustic."

  This perhaps wouldn't be everyones cup of tea. Cream tea on arrival is a nice touch, but the scones were out of date the day we arrived.

  Reviewed by Anne5.0★Sep 2021

• "We felt it was fortunate that the weather was not especially hot, as the upstairs windows cannot be opened more than a finger`s width."

  We suspected this would make the main bedroom uncomfortable in hot weather. That aside, the house was well equipped as advertised. Bizarrely, the warning in the listing about absence of TV signal is a false alarm. There is Freeview which works fine.

  Thank you for taking the time to complete your feedback. The owners have confirmed that the upstairs windows are fitted with safety latches as this was the legal regulation for those type of windows at the time they were fitted. You can push the latch in and the windows will open further. We have removed the note from the website which advised of the lack of TV signal at the property. As you say the TV does have Freeview which allows access to most channels. Property Owner

  Reviewed by Michael4.1★Sep 2021

• "A great cottage, fab location for exploring the north Cornish coast."

  Everything needed and more!! The cream tea on arrival went down very well and was a lovely touch. Would highly recommend a stay at Trevean

  Reviewed by Sarah5.0★Sep 2021

• "Great easy straightforward booking lovely cottage had everything we needed for a fantastic holiday"

  Reviewed by Stephen5.0★Aug 2021

• "The cottage was very tatty and not at all comfortable."

  The garden wasn’t secure for the dogs as a fence panel had blown down. This was in the comments book from previous guests but had not been rectified. The shower was not great and the sofas very uncomfortable. The whole thing needs updating. The carpets were grubby and need replacing.I Would not recommend this cottage unless it was just a place to lay you’re head , if you’re going to be out and about all day. Unfortunately the weather did not permit this for us so we chose to come home early.

  Thank you for your feedback: we are pleased to report that the fence panel has been replaced with a new wall. The sofas are a leather, chesterfield style which previous guests have found to be comfortable and the carpets were cleaned in the spring. Property Owner

  Reviewed by Iram2.5★May 2021

• "Whilst the heating had been upgraded, the instructions hadn't been updated and so they weren't in synch."

  We were instructed to leave rubbish outside the property for collection on Saturday when we left however on arrival we found last week's rubbish still on the pavement outside the property and later discovered that local refuse collection was on Friday.

  Thank you for your feedback.The rubbish is collected on departure day by a commercial waste company rather than by the regular council collection. We will look to update the heating instructions Property Owner

  Reviewed by Avril4.4★May 2021

• "Absolutely everything we needed and fabulous little cottage!"

  Reviewed by Katie5.0★Oct 2020

• "Fabulous cottage, highly recommended"

  Reviewed by Nicci5.0★Sep 2020

• "We had a brilliant holiday here, the cottage is nicely situated for exploring both north and south cornwall."

  It is also very well equipped with everything you might need while on holiday. Only thing I found a bit difficult (as someone who has a few mobility problems) was the very steep staircase.

  Reviewed by Dave4.4★Sep 2020

• "Lovely location,only found the tram path by accedent to get the 1 mile to the beach."

  Could have had clearer info about it. Comfortable house, yard lovely for outdoor eating.

  Reviewed by Andrew4.7★Jul 2020

• "We had a very enjoyable week at the cottage."

  Very comfortable, clean and cosy. Managed to get out every day disputed the wet weather. Cottage is situated in ideal location We have booked with this company before and have no complaints. Definitely use them again.

  Reviewed by Gillian5.0★Sep 2019

• "What a lovely cottage described exactly as the advert had said and with more surprises to be found when we got there!"

  Brilliant instructions and easy to find everything. Would definitely go back!

  Reviewed by Daniel5.0★Jun 2019

• "Beautiful cottage in a lovely location, cottage had everything we needed, clean, tidy and was great for the dogs with enclosed garden."

  The thoughtful things like a bottle of milk, tea, coffee and sugar left out for us on arrival and a wonderful cornish cream tea was a very welcoming touch. Can't fault it and would highly recommend a stay there.

  Reviewed by Donna4.7★Mar 2019

• "It’s a cold cottage for winter bookings and barely a bath full of water for one person per day with the way the heating was set up."

  The Kingsize mattress has serious issues so if you want a good nights sleep, avoid this until they give the cottage some much needed TLC

  Reviewed by Laurence2.8★Jan 2019

• "Lovely cottage very clean and lovely to be met with a cream tea laid out."

  The bed requires a new mattress and I think the cottage should be checked during your stay as the toilet seat broke during our stay. We put it in the book assuming this would be checked and fixed sadly not.

  Reviewed by Andrew4.4★Dec 2018

• "Cottage first class, village of Bridge lovely and Portreath great."

  Good walks all around area. Only negative is the parking, brochure states park infront of property, but the space infront was taken up with a work van and car all the time, so we parked our car on the gable end, in the pub car park, up the hill towards the Methodist chapel, basically anywhere we could get in, so please advise future users alternative parking arrangements.

  Reviewed by Peter5.0★Oct 2018

• "Sykes utterly and categorically failed to support us when we dicussed the issues we encountered and took no responsibility for the cottage at all which is highly misleading."

  We are now exploring our options with citizens advice and the credit card company. We will not be recommending Sykes to friends and family.

  Reviewed by John1.9★Aug 2018

• "Lovely quiet location cottage cosy good base for many sight seeing places."

  Hope to return again.

  Reviewed by Deborah3.8★May 2018

• "The property was amazing beautiful and and clean ideally located for travelling all over Cornwall the fresh cut flowers and cream tea provided where a lovely touch."

  Reviewed by Alexander5.0★Apr 2018

• "Looking at the maintenance book there were long standing issues with the main bedroom window not opening, (it was too stuffy and hot,) a leak in the conservatory and the woodburner not drawing properly."

  All three problems were still present and although they did not affect our time there, apart from the window, it would be good if they could be sorted out. Othere wise a great cottage in a good situation.

  Reviewed by Nicola4.7★Mar 2018

• "A lovely cottage in a great location to explore the surrounding area."

  lots of beautiful beaches to enjoy with our dog before Easter and easy access to the town of St Ives. We all enjoyed our stay in this quant cottage.

  Reviewed by Karen4.1★Mar 2018

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