Atlantic Blue

28 Customer Reviews

• "Having been clients of Carbis bay holidays for many years we were so disappointed and disgusted by our recent experience."

  The property is really nice but it has been allowed to deteriorate over time, with little or no maintenance. The cleaning was terrible, mould in the fridge and shower which we had to clean before we could use them. The freezer was unusable due to mould and someone elses content. The bathroom radiators did not work, even though this had been reported many times, the upstairs one was wired in against current standards, we had the downstairs one mended but we're still without the upstairs one after three weeks. If that wasn't bad enough the cupboard door fell off hitting my wife. The cleaners were sent after the first week, but it was left to me to explain how they had failed to clean properly and left the freezer unusable. They did clean the apartment properly that time but there is obviously no inspection taking place to maintain standards. It was impossible to get anyone from Carbis bay holidays to answer the phone until my fourth attempt, the office had a notice saying that it was not manned that day, or infact most days, but nothing to say that the staff were infact. just up the road in their SECRET OFFICE,. When I made contact through the email all I had back were automated messages. The owner apologised but nothing but excuses from Carbis bay holidays or Sykes. Finally some German clients arrived at an adjoining property and were unable to stay because of the cleanliness of that apartment and all they got back were automated messages until I directed them to the SECRET OFFICE. I have rebooked the apartment for next year with an assurance that my comments will be acted upon and we will be able to enjoy all three weeks of our holiday and the standards return to what they were and what we have a right to expect.

  Thank you for taking the time to give us feedback. We take all feedback seriously and we are sorry that your stay wasn't up to our usual high standards. All points made will be looked into going forward and improved on. We look forward to welcoming you back next year. Kind Regards, Carbis Bay holiday team. Property Owner

  Reviewed by Robert2.5★Jun 2024

• "Second time staying at the property."

  It’s comfortable and close to all our favourite places to visit. The bus stops just outside the apartments and is very convenient for getting to Penzance. It’s nice to use the bus and see the countryside. The bus to Mousehole is definitely worth using.

  Thank you for your feedback we are glad to see that you rebooked with us! We look forward to welcoming you back again in the near future. Kind Regard, Carbis Bay Holiday team. Property Owner

  Reviewed by Deborah5.0★Mar 2024

• "Arrived on a very cold day and the property was freezing."

  Instructions for the heating and other appliances were difficult to follow. The heating was broken and an engineer came. He was super and got the heating on. As it's old electric storage heaters it didn't come warm until the following morning. Not a good start. Improved after that but the heated towel rail (reported as not working in reviews over a year ago) still didn't work. The wiring to the TV and entertainment system was a real mess. Extension cables, many tangled wires etc. As open it could be a real problem area for small children. It took me half an hour to get the TV working. Multiple unlabelled remote controls, poor instructions and a lead not connected at the back made it rather a challenge. After the initial problems the stay improved but our view of the property and the holiday was affected. The view of the bay from the window was lovely though.

  Thank you for your feedback, we are pleased to hear you enjoyed the view of the bay from the property. We are very sorry to hear the property was cold on your arrival, we are glad the engineer was super and managed to get the heating to work for you. We will be sure to investigate the heated towel rail. We are sorry to hear you found the instructions poor for the TV we will be sure to look into these and revise as necessary. Despite this, we hope you had a lovely holiday and we hope we get the opportunity to welcome you back again in the future. Kind Regards, The Carbis Bay Holidays Team. Property Owner

  Reviewed by Glyn2.5★Nov 2023

• "In fairness were were not at Atlantic Blue very much, sleeping there only."

  I would rate it as average. We were part of a larger walking group staying at "Tremorva" and so we cooked and ate there. The flat was adequate for our needs and as described. Perhaps the only let down was the bedding in the ensuite was damp and clothes got a little damp in the twin cupboard. The towel rails did not warm up. We did receive a phone call saying there was a problem with the remote and that there was a button to press instead. That did work but it switched itself off before getting up to temperature. There did appear to be underfloor heating in the bathroom which helped. A torch was needed to get to the keys in the key safe after dark.

  Thank you for your feedback, we are glad to hear the flat was adequate for your needs and as described. We are sorry to hear the bedding was damp and that your clothes got a little damp in the twin cupboard we be sure to pass on your comments on. Despite this, we hope you had a wonderful holiday, and we hope we have the opportunity to welcome you back again in the future. Kind Regards, The Carbis Bay Holidays Team. Property Owner

  Reviewed by Godfrey3.4★Nov 2023

• "Main heater in kitchen / lounge area did not work , some of mugs chipped ."

  freezer grubby inside . Plus side showers were excellent so was the view .Beds were comfortable .

  Thank you for your feedback, we are pleased to hear that you enjoyed the view. We are sorry that you found a few issues during your stay, we would always like the opportunity to rectify so please call us and one of the local team will be able to assist straight away. Thank you again and we hope to welcome you back in the future. Kind Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by John3.8★Oct 2023

• "Lovely property well furnished and clean."

  Great view of the sea from the top bedroom. Easy to walk into St Ives. Only small downside is water was very hot and couldn’t adjust it and only one towel rail came on then couldn’t figure out how to turn it off. It would have been good to have washing up liquid and more dishwasher tablets. Only niggly things though would still stay again.

  Thank you for your kind feedback. We are thrilled you liked the property and your stay. We have passed on your maintenance comments to the correct team to look into. Thank you again and we hope to welcome you back in the future. Kinds Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Mitzi3.4★Sep 2023

• "Had a great stay."

  The apartment was in a great location for carbis bay beach and St Ives. Also convenient for open top bus tour. Had everything we needed for a lovely stay thankyou

  We are glad you had a great stay with us. We hope to see you again in the near future. Warm regards, Carbis Bay Holidays Team. Property Owner

  Reviewed by Debra4.7★Aug 2023

• "Stunning view and great location."

  Really happy with our stay and the apartment had everything we needed. We couldn’t get the game console to work but decided that it was a good thing! Pieces missing in the St Ives puzzle but we had fun trying to complete it on a rainy day.

  Thank you for your feed back we are glad you enjoyed the views and your stay. We hope to see you again in the near Future. Kind regards, Carbis Bay Holidays Team. Property Owner

  Reviewed by Nicola5.0★Jul 2023

• "Apartment is nice with great views, but whoever cleans all the whites doesn’t do a good job, and there seems to be no quality control process in place."

  When we arrived the first thing we had to do was to complain about the dirty towels and bed linen. The agency reacted relatively fast and we had new ones delivered next day, but they weren’t great either. We just gave up at that point, as we knew if we complaint again, the next lot wouldn’t be any better. Please get the basics right, as this was not the first time it has happened.

  Thank you for your feedback. We are sorry to hear that these weren't up to our usual standard but are pleased that we were able to replace all of these very quickly for you. Your points have been passed onto the housekeeper to look into. We hope to get the opportunity to welcome you back in the future. Kind Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Michael3.4★Jul 2023

• "Amazing holiday would stay again thank you"

  Dear Kyle, we are so pleased to hear you enjoyed your stay and would like to return in the future. We hope to have the opportunity to welcome you back soon. Kindest regards, The Carbis Bay Holidays Team. Property Owner

  Reviewed by Kyle5.0★Jun 2023

• "Our 3rd time staying here."

  Fabulous location for St Ives or Carbis bay beaches and facilities. Amazing views from the master bedroom. Clean tidy and well equipped, everything you need if you want to stay in and cook. Showers are powerful and easy to regulate the temperature. Look forward to returning.

  Thank you so much for taking the time to leave us your feedback, we really appreciate it and are thrilled to hear you had a great time again at Atlantic Blue! With Kind Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Serena4.7★Jun 2023

• "We had a lovely week and were sorry to leave."

  Beautiful views over the bay. Proximity to the bus stop, beach and coastal path couldn't be better.

  Thank you for your wonderful feedback. We are thrilled to hear that you loved the property and location! Thank you again for your comments and we hope to welcome you back in the future. Kinds Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Barbara4.1★May 2023

• "Very comfortable accommodation with everything we needed for the week."

  It’s in a good position for exploring from Saint Ives to the Lizard and Lands End. There’s also a good bus service that stops outside the apartments and makes it easier to visit places without the worry of parking. We recommend the open top bus tour from Saint Ives to Lands End and back along the north coast.

  Thank you for your wonderful feedback. We are thrilled to hear that you loved the area and your stay! Thank you again for your comments and we hope to welcome you back in the future. Kinds Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Deborah5.0★Mar 2023

• "This place was perfect for our family."

  4 adults, 2 teenagers and 1 baby. It was like a home from home. It had everything we needed. The view was beautiful as well.

  Reviewed by Lindsey5.0★Oct 2022

• "Very good. No clear instructions on how to use heated towel rails."

  Upstairs one did not work

  Thank you for taking the time to leave Feedback following your recent holiday at Atlantic Blue and we do hope you enjoyed your stay. With regards to the heated towel rails in the bathrooms, directions for using these can be found in the Heating section of the property’s Quick Start Guide. We do hope to be able to welcome you back again in the future. Best Wishes, The Carbis bay Holidays Team. Property Owner

  Reviewed by Leonard4.7★Sep 2022

• "It was perfect for us."

  Ideally located for us to visit all that Cornwall has to offer. A short walk into lovely St Ives. Lovely beach at Carbis Bay too. 5 mins walk to Tesco and the local pub.

  Thank you for your excellent Feedback and we hope to welcome you back again soon. Kind regards, The Carbis Bay Holidays Team. Property Owner

  Reviewed by Philip5.0★Sep 2022

• "The property was very nice with really lovely views and decent sized bedrooms."

  The washing line was extremely useful and plenty of clothes storage space. The only downsides were: The lack of a separate freezer. As a family of 4 staying for 2 weeks, the small fridge with an icebox was just not big enough. There really needs to be a separate freezer. (There appeared to be one upstairs in the cupboard but it wasn’t plugged in to be used). There were lots of cobwebs on lamps etc and a snail on the top of the window frame so cleanliness was a bit lacking. The glass table had six chairs but was very small even for 4 of us.

  Thank you for your feedback. We are saddened to hear the cleanliness was lacking for you and we apologise, this is not the standard we expect from our housekeepers. We are pleased to hear you thought the property was really nice and enjoyed the lovely views. Kindest Regards The Carbis Bay Holidays Team Property Owner

  Reviewed by Katharine2.8★Jul 2022

• "Had a great time"

  Thank you, that's great to hear and we hope to welcome you back! Property Owner

  Reviewed by Tony5.0★Jul 2022

• "Lovely apartment with stunning views to wake up to."

  Well equipped and with a really comfy bed and good quality linen. Plenty of fluffy towels too. Never find leather sofas particularly cosy myself but that's just a personal preference. Very clean apart from when I stored my suitcase under the bed in the main bedroom and a few balls of fluff floated out. A tumbleweed moment! Hardly a disaster though! I would definitely come back here especially if I could order the same great weather I enjoyed this time.

  Thank you for your feedback. We are saddened to hear that you found an area of the property a little below standard, we apologise. But we are thrilled to hear that you loved the property and your stay on the whole! We look forward to the opportunity to welcome you back in the future. Kinds Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Lynn4.4★Jun 2022

• "Absolutely beautiful apartment."

  Very homely. Welcome pack on arrival fantastic. Views amazing. Master bedroom a perfect space to relax. Only problem was the heated towel rail didn't work for the duration of our stay. Engineer was sent out same day but it still didn't work. We were informed the engineer would come back but if he did we had no feedback and damp towels the whole week as it didn't work for the duration of our stay. Not the owners fault! The walk to & from the beach is quite difficult unless you're super fit but well worth it. The apartment has everything you could need and if anybody is unsure as to make a booking....you won't be disappointed. The pictures do not do the place or the view justice. We had a lovely stay and would definately return

  Dear Miss Eastham, thank you for taking the time to leave Feedback following your recent stay at Atlantic Blue and it’s so good to hear you appreciated the Welcome Pack and lovely views from the property. I am very sorry to hear the heated Towel Rail wasn’t working for the duration of your stay, I have checked with our Property Management department and I’m pleased to confirm this has now been successfully repaired. We look forward to the opportunity to welcome you back again in the future. Kind regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Tammy4.7★May 2022

• "Delighted with accommodation."

  Clean, well equipped and reserved parking space directly outside apartment. Superb location with views out across Carbis Bay.

  Thank you so much for your positive feedback. We are so thrilled to hear that you loved the property just as much as we do. We hope to welcome you back in the near future. Kind Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Robert5.0★Apr 2022

• "Only issue we found was there was a few cobwebs over the place (my husband was more picky on this than I was) and the hot water did run out quite quickly we found, so for 5 adults we had to schedule our showers stealthily which wasn't the best, but other than this we really enjoyed our stay!"

  Thankyou The welcome pack was such a lovely surprise and helped for anything that we forgot but needed for our stay, the views are spectacular and being close to a tesco was useful for keeping holiday costs down and cooking for ourselves (by the way, your RNLI puzzle is missing 3 pieces

  Dear Lorna, thank you for your leaving your Feedback following your recent stay at Atlantic Blue and good to hear you appreciated the Welcome Pack and you enjoyed the lovely views across the Bay. We are sorry to hear about the cobwebs and other issues you mentioned, we have advised the Housekeeper of these. Kind regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Lorna4.1★Mar 2022

• "There was an issue with the shower in the main bathroom."

  This was not delivering hot water. Management acted on this as soon as we informed them but it couldn’t be resolved before we left. The en suite shower was fine though. Otherwise the facilities were very good overall and the property was comfortable. The kitchen area would have been very cramped for the six people the property could accommodate.

  Dear Mary, thank you for taking the time to leave Feedback and your valued comments following your recent stay Atlantic Blue. I am sorry to hear there was an issue with the shower during your stay, I am pleased to advise I have checked with our Property Management team and they have confirmed this has been resolved and this is now working properly. Kind regards, The Carbis Bay Holidays Team. Property Owner

  Reviewed by Mary4.7★Dec 2021

• "The property itself is comfortable, as described and in a great location, it was ..."

  The property itself is comfortable, as described and in a great location, it was very dusty around the TV and on the unit and near the lamp, also dusty under the sofas, everywhere else was clean and tidy and is always nice to have a welcome pack :) I have booked with Carbis Bay holidays for a couple of years over several properties within the bay, I will look elsewhere now the prices have increased since being taken over

  Reviewed by Karen3.8★Oct 2021

• "We have booked via Carbis Bay holidays many, many times over the past few years, and they have always been excellent."

  However, takeover by Sykes seems to have changed this for the worse. The bed in the main bedroom had not been changed prior to our arrival; there were no pillow or mattress protectors on the bed; the sheet was stained with what can only have been urine stains; the mattress was the filthiest I have ever seen on a bed. As arrival is not permitted until after 5pm, the company were not contactable so we had to start by washing bedding and turning over the mattress. As the mattress is not designed for reversal, this made it uncomfortable to sleep on. An emailed complaint was responded to very quickly with a voicemail message, but the Sykes switchboard was disconnecting calls (for 2 days) when we tried to call back - it seems it's not possible to speak direct to Carbis Bay holidays any longer without going via Sykes......this is definitely a massive degradation in service. When we were eventually able to speak to Carbis Bay Holidays, they very quickly provided a mattress protector that did at least make the bed slightly more comfortable. However, this is not the answer......the disgustingly filthy mattress needs to be replaced immediately, and mattress and pillow protectors need to be provided as a matter of course. We have already booked another holiday in Atlantic Blue for next month, based on our previously excellent service from Carbis Bay Holidays. Had we waited until we had visited Atlantic Blue, however, we would not have booked it again. It will be interesting to see if the mattress has been replaced before we return. We will also think twice about future bookings now that Sykes are the business owners.

  Dear Mr Cockerill, Thank you for taking the time to submit your feedback. Firstly, we are sorry that you feel that the service has changed; please be assured we are the same team in the local office, supported by the same housekeepers and local trades. We understand you are returning to us in the coming weeks and would like to explain that when you enter our properties, if you call from the number you gave us when booking your stay, as a priority your call comes through to us in the local office. We are open Monday to Saturday, 9am to 5.30pm, so we are still in the office upon check in time to assist with any queries our guests may have. We are also supported out of these hours by our customer relations team at Sykes head office, which can assist and speak with our out of hours team in the local area in emergency cases. Its great to hear that we acted as swiftly as we did once we knew of the issues. Please be assured that we have passed the points to the housekeeper of the property to investigate and we once again would like to apologise. The owner is also taking your comments on board and the mattress has now been replaced as this was the first time that the owner had had it reported to them and they acted as quickly as possible to resolve the issue. We look forward to inviting you back in a few weeks time, Kindest regards, Owner Relations, Carbis Bay Holidays Property Owner

  Reviewed by Paul2.5★Oct 2021

• "We loved the view of the sea, the location was great for exploring the local area."

  The place felt like a home from home and very comfortable for our first Cornish stay.

  Reviewed by Monika4.7★Sep 2021

• ""We all had a fantastic holiday lovely apartment to stay in , weather was."

  Really good for us ,been holidaying in Cornwall for 19 yrs , will be back in Cornwall soon ,"
  Karen antcliffe

  ReviewApr 2019

• ""We thoroughly enjoyed our week staying at Atlantic Blue."

  The accommodation was of a high standard, modern, bright and clean and had everything required for a very comfortable stay. The views from the windows were fabulous and the location was ideal as it meant we could either walk the coastal path or catch the bus into St Ives and then only use the car for other trips. In addition to this the walk down to Carbis Bay beach was very nice although the walk back up was a little more challenging!" David Howes.

  TestimonialSep 2016

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