Golden Sands

18 Customer Reviews

• "Lovely place to stay very nice inside great location"

  Thank you for your review, we are glad you enjoyed your stay! Property Owner

  Reviewed by Paul5.0★Nov 2024

• "Well located, spacious flat."

  Clean and comfortable, perfect for small family.

  Thank you for your feedback we look forward to seeing you again in the near future. Kind regards, Carbis Bay Holidays Team. Property Owner

  Reviewed by Hannah4.1★Jul 2024

• "Ideal location."

  Lovely apartment. Some issues with maintenance. Security gate to car park not working. Intercom doesn’t seem to work. Dishwasher not cleaning dishes very well. Otherwise perfect.

  We are pleased that you found the apartment lovely. We shall take the points you raised into account for improvements for the future. Kind regards Carbis Bay Holidays Team. Property Owner

  Reviewed by Ken4.7★Jun 2024

• "We have stayed in this property several times and over the years our 'welcome pack' has diminished each year."

  On this visit the fridge was totally empty .. no apple juice or chocolate drops .. and not a single tea bag or a sachet of coffee. We have a long train journey, leaving home at 7.45 am and arriving at about 4.30 pm. My husband had to then walk to the local supermarket.

  Thank you for taking the time to give us feedback after your stay. We are glad that you keep coming back to visit us and look forward to welcoming you back once again. Warmest Regards, Carbis Bay Holidays Team. Property Owner

  Reviewed by June3.8★May 2024

• "This was our second visit and it was disappointing compared to our first visit."

  Fan doesn’t work in bathroom, shower in en-suite had no pressure. Changeover day for laundry missing towels for our last week. The bed was very uncomfortable with 2 sheet covers causing lumps and discomfort.

  We’re sorry to hear the stay at the apartment didn’t meet your expectations. We weren’t aware of the fan not working in the bathroom, if you had let us know, we would’ve got someone out to fix this right away (we wouldn’t want mould to grow due to condensation). We only replace the towels & linen that are in the basket during changeover day - we’ve had confirmation this did happen on changeover day and any towels in the basket were replaced accordingly. Kind Regards, The Property Owners Property Owner

  Reviewed by Nigel2.5★Sep 2023

• "The apartment was clean and very well equipped."

  Only small criticism would be - we couldn’t work out how to turn on the TVs in the bedrooms & we couldn’t find the ‘comments’ book anywhere. We had a wonderful holiday in a beautiful part of the country!

  Thank you for your feedback we are glad you had a wonderful holiday. We hope to see you again in the near future. Warm Regards, Carbis Bay Holidays Team. Property Owner

  Reviewed by Eve4.7★Sep 2023

• "The apartment is spot on."

  Thank you for your feedback we look forward to welcoming you back in the near future. Kind regards Carbis Bay Holidays Team. Property Owner

  Reviewed by Cristopher4.7★Aug 2023

• "Exactly as listed."

  Felt spacious and was very well equipped. Everything we needed and felt like a home away from home. Location is fantastic with a 400m walk to the beach. Would be happy to stay again.

  MelanieAug 2023

• "We had some cleanliness issues with this property."

  It seems that a superficial clean occurs after each stay but the accommodation is in need of a deep clean. We reported the issues whilst there and a cleaner returned to rectify, however a deep clean is still required. The bathrooms smell damp all the time and so did the bath towels. The fans in the bathrooms were clogged with fluff so this won’t help the situation. The accommodation is well proportioned with everything you need but be aware that the TV’s in the bedrooms do not work with the Sky TV or terrestrial, however if you have your own Netflix account then you can sign in to Netflix. The bedrooms are stylish and we suspect recently updated but the living area looks & feels tired and in need of modernisation. We did not find the living room cosy as it’s a big room and the layout not a good use of space. The furniture could do with being replaced. It wasn’t the weather for sitting in the courtyard but we wouldn’t have done so anyway due to the furniture being covered in mould and weeds growing out of the ground all over the place. The location is ideal for access to the train station and beach. Overall this accommodation needs a lot of TLC and we wouldn’t choose to stay here again unfortunately.

  We appreciate your feedback and comments following your stay at Golden Sands. We want to assure you that the points raised have been addressed and we are currently looking into rectifying them going forward. We are pleased that we were able to assist during your stay and want to apologise for any inconvenience caused. We hope you overall still had an nice stay! With Kind Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Belinda3.1★Jul 2023

• "Very disappointing to have no milk on arrival to make a cuppa after a long journey."

  Coffee pods x 8 but no milk pods. No washing up liquid or Jcloth. Always had in the past.

  Thank you for your feedback. We are saddened to hear that you found a few items missing on your arrival this has been reported to the housekeeper. If you have any issues like this during your stay please contact the local office on 01736 630015 option 2, and one of the local team will be able to assist you straight away. We hope to get the opportunity to welcome you back in the future. Kind Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by June4.1★May 2023

• "The property was home from home."

  It was warm and very clean. The Sky TV was a bonus because of the weather, in March. There were plenty of utensils and crockery. We cooked our meals, while we were there.

  Thank you very much and we are so pleased that you felt at home at Golden Sands. We look forward to welcoming you back again in future. Kind regards, The Carbis Bay Holidays Team. Property Owner

  Reviewed by Pauline5.0★Mar 2023

• "We have stayed in Carbis bay a number of times and love the area."

  The apartment is deceptively big and feels cosy at the same time. We had a few minor issues around cleanliness which were going to be sorted on our departure (ensuite shower and patio). There are issues with some of the tech equipment in the apartment but could just be because it's the end of a busy season. The tv remote didnt work, the DVD wasn't there in the living room and the Wii console was broken, however, we got lucky with the October weather and didn't need them as much as we thought we would. Would we stay again? Probably not, we would look to try another apartment in the Carbis Bay area just to try something different.

  Thank you for taking the time to leave Feedback following your recent holiday at Golden Sands and we are pleased to hear you found the apartment big and cosy. May we also apologise for the minor issues you mentioned, we have passed these to the Housekeeping team that look after Golden Sands for their attention. Kind regards, The Carbis Bay Holidays Team. Property Owner

  Reviewed by Mark3.1★Oct 2022

• "The property was clean and comfortable."

  We had an enjoyable stay and we would be happy to come again or recommend to family and friends.

  Thank you for your wonderful feedback. We are thrilled to hear that you loved your stay! Thank you so much again for your comments and we look forward to the opportunity to welcome you back in the future. Kinds Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Micaela4.7★Oct 2022

• "A good very safe gated car park, amazing large spaced apartment in a great place."

  Great very helpfull and friendly service from carbis bay holidays

  Thank you very much for your lovely Feedback following your recent stay at Golden Sands and we are very pleased to hear you appreciated the excellent parking facilities at The sands development. We look forward to the opportunity to welcome you back again in the future. Best wishes, The Carbis Bay Holidays Team. Property Owner

  Reviewed by Nigel5.0★Sep 2022

• "The accommodation is in a brillant location, is spacious and well equipped."

  Excellent parking facilities. The only issue we had during our stay was that the outside area had clearly not been cleaned for sometime.

  Thank you very much for your feedback, we will attend to check the outside area and arrange to get the patio area cleaned so guests can enjoy it. We are glad you had such a lovely stay, Kind regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Tracey4.7★Aug 2022

• "Limited ventilation possible due to windows only tilting Excellent kitchen ..."

  Limited ventilation possible due to windows only tilting Excellent kitchen appliances Keypad for gate to property wrong height for easy use Great base for the area

  Thank you for your feedback. We are thrilled to hear that you loved the area! Thank you again for your comments and we look forward to the opportunity to welcome you back in the future. Kinds Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Christopher4.7★Jul 2022

• "Yes"

  Reviewed by Monica5.0★Jul 2022

• "This is a lovely apartment and was a new location for us who usually stay in the Carbis Beach Apartments which have become very very tired."

  The apartment was modern and provided everything you needed within. There were a few gripes - sadly. The outside seating area was very small and you couldn't really sit outside as everyone walking to/from the car park looked in, so there was no privacy (the same applied if you sat in bed with the curtains open - it also didn't get the sun. The sitting room was very hot as the sun came straight in from early morning and as the windows in the whole apartment didn't open more than a couple of inches, I would imagine the whole apartment will get very hot. The door to the 'patio' did open (when it wanted to as sometimes the lock/handle didn't work). The road noise and constant slamming doors from the car park and the front door, along with the internal doors was really annoying too. We also had a smoker from within Sands who stood outside the sitting room window frequently which meant we had to keep shutting the window/drawing the curtains. However, the building work nearby wasn't an issue which was a bonus.

  Thank you for your feedback following your recent stay at Golden Sands. We agree it is a lovely apartment, well equipped and maintained by the owners. The outside courtyard is private and enclosed, we are sorry you were unable to enjoy it during your stay. We hope to welcome you back soon Kind Regards The Carbis Bay Holidays Team Property Owner

  Reviewed by Kirsty4.1★Jun 2022

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