Lapis

34 Customer Reviews

• "Very disappointed with responses from Sykes following 2 separate calls."

  All week we were plagued by an intermittent beeping from a neighbouring apartment. Although I appreciate the resolution may have been out of your control neither time did anyone call back to report what the management company were doing. And we had no courtesy calls. This noise was disrupting, especially at night when no other sounds blocked it out. In fact it would appear the MC did nothing. A guy testing the fire alarm on Friday ended up calling Carbis Bay Holidays who manage the property. They came out Friday lunchtime but only closed the kitchen window that had been open wide since we’d arrived. The beeping continued and was still going when we left Saturday morning. The drains need a clean as are most unpleasant when the washing machine is on. Otherwise apartment was very clean, comfy and welcoming. Everything

  Thank you for your feedback. I can see you got in touch with us at Carbis Bay Holidays shortly after checking in, unfortunately the noise you had reported came from a property unmanaged by ourselves, we did however contact the building management company who assured us they would do their best to get hold of the owners. As you have mentioned, sadly this issue was out of our control. We will however take note of the issue with you drains you have mentioned. I do hope you still managed to enjoy your time in St Ives and Carbis Bay. Kindest regards - Carbis Bay Holidays team. Property Owner

  Reviewed by Louise4.4★Dec 2024

• "The property was exactly as pictured and described."

  It was clean, very comfortable and the kitchen was exceptionally well presented. It was stocked with all the appliances you could need, plenty of pots and pans and crockery. We’ve been to Carbis Bay many times and would definitely choose to stay at Lapis again. We had a fantastic week as always.

  Thank you for your feedback. We are glad to see that you had a fantastic week. We hope to see you again in the near future. Kind regards, Carbis Bay Holidays Team. Property Owner

  Reviewed by Sarah5.0★Sep 2024

• "Lovely property fully equipped Would definitely recommend"

  Thank you for your feedback. We hope to see you again in the near future. Warm regards, Carbis Bay Holidays Team. Property Owner

  Reviewed by Suzanne5.0★Aug 2024

• "An absolutely beautiful apartment with everything you could possibly need for your stay."

  The Little touches such as blankets for sitting outdoors which came in very handy as we sat out on a lovely evening watching the Perseid Meteor shower. Games and books in case the weather wasn't great and all the cooking utensils and gadgets you need in a good kitchen. Thank you for the lovely welcome package of tea, chocolate, biscuits and the soap and moisturiser etc it was very much appreciated. We absolutely loved our stay here at Lapis, enjoyed the lovely artwork on the walls but most of all soaking up a view we could never tire of and the proximity to the beach was great. Very sad to leave. We will definitely be back!

  That you for your feedback we are pleased to see you loved your stay. We look forward to welcoming you back again in the near future. Warmest regards, Carbis Bay Holidays Team. Property Owner

  Reviewed by Scott5.0★Aug 2024

• "Only gave 8/10 for the first question as I couldn't seem to be able to find a phone number to speak to someone for some queries a few weeks back so a phone number would be really useful, otherwise a perfect holiday!"

  Thank you for your feedback and for rating us so highly! We’re glad to hear you had a perfect holiday. We apologise for any inconvenience caused by the lack of a phone number. Your suggestion is very valuable, and we’ll work on making our contact information more accessible. We hope to welcome you back soon! The Carbis Bay Holidays Team Property Owner

  Reviewed by David5.0★Jun 2024

• "A wonderful stay which was made by the view over Carbis Bay when you wake up in the morning"

  Thank you for your kind words! We’re thrilled to hear that you had a wonderful stay and that the view over Carbis Bay made your mornings special. We hope to welcome you back for another memorable visit soon! Warm regards The Carbis Bay Holiday Team Property Owner

  Reviewed by Mark4.7★Apr 2024

• "Lapis is a lovely, clean and stylish apartment with stunning views of Carbis Bay beach and is only a stroll away from the beach and sea."

  There is everything you need for a self catering holiday. This was our second stay in two months at the Lapis Apartment. We would highly recommend this apartment and look forward to our next visit in 2024.

  Thank you for your lovely feedback, we are delighted to hear this was your second stay in two months! Thank you, we look forward to welcoming you back again in 2024 and we hope you have another fantastic stay at Lapis. Kind Regards, The Carbis Bay Holidays Team. Property Owner

  Reviewed by Marion5.0★Dec 2023

• "Lapis is a beautiful apartment, very clean, everything you need."

  The location is stunning, only a short walk down to Carbis Bay beach and very convenient for the train journey into St Ives. Would recommend and hope to return very soon.

  Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed your stay at Lapis and found everything to your satisfaction. The proximity to Carbis Bay beach and the convenience of the train to St Ives are indeed some of our favourite features too. We look forward to welcoming you back very soon! Best regards The Carbis Bay Team. Property Owner

  Reviewed by Marion5.0★Nov 2023

• "We loved it here."

  Beautiful well equipped clean apartment. Amazing view. Would stay again.

  Thank you so much for your lovely review! We’re delighted to hear that you enjoyed your stay at Lapis and found everything to your liking. The stunning location and easy access to Carbis Bay beach and the train to St Ives are indeed some of the highlights. We look forward to welcoming you back very soon! Best regards The Carbis Bay Holiday Team. Property Owner

  Reviewed by Susan5.0★Sep 2023

• "We had a lovely stay at Lapis apartment in Carbis Bay."

  The train station is just a short walk away which was very convenient. Having parking is also a bonus. Fantastic views of Carbis Bay from the apartment.

  Thank you for your lovely review, we are so happy you had a wonderful stay.. The Carbis Bay Holidays Team Property Owner

  Reviewed by David5.0★Sep 2023

• "Great property, very pleased with all aspects of the holiday,apart from the weather but that's not your doing."

  Great to be able to sit on the terrace looking at and listening to the sea. One thing that you could mention is the unsuitability for people with walking difficulty as the paths and roads are quite steep. Other than that, first class! Thank you.

  Thank you very much for your lovely feedback and we appreciate your comments! With Kind Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Peter5.0★Jul 2023

• "Our stay at Lapis Carbis Bay was wonderful from start art to finish."

  . the apartment was lovely and the view was beautifully stunning.We will definitely be returning.

  We are thrilled to hear you had such a good time at Lapis! Thank you so much for taking the time to leave us your feedback. With Kind Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Claudine5.0★Jul 2023

• "We absolutely loved our stay at Lapis."

  The view, short distance to the beach, rug space for the babies to play, the comfy beds, the little extras made it such a wonderful holiday. The only improvements would be warmer duvets in the twin room and blankets in the living room/to be used whilst sitting outside. Everything else was perfect. Thank you so much for having us!

  Thank you for your helpful comments. We will be making available, single fleece throws which can be used when sitting outside and for warmth when single duvets are not warm enough. Property Owner

  Reviewed by Rebecca5.0★Jul 2023

• "Great property, perfect location."

  Kitchen and living room perfect. Duvets of Tog 4.5 for April not warm enough in the twin bedrooms and no throws available. Master bedroom was good - tog 10.5. The water temperature in both the showers was too cool . The water from the hot tap in the bathrooms was good but that temperature could not be reached in the shower. It would have been nice to have a throw or blanket in the lounge area. The pedestrian gate is far too heavy on the hinge. My elderly mother can make it up the hill but not hold the gate open and I imagine it is useless if using a pushchair. I am not complaining about the property- I would love to stay again. I am making the owners and letting agents aware of its jiggles and shortcomings

  Thank you very much for taking the time to leave Feedback following your recent holiday at Lapis and thank you also for your observations, these are very much appreciated, and we will pass these on for consideration. We look forward to the opportunity to welcome you back again in the future. Kind regards, The Carbis Bay Holidays. Property Owner

  Reviewed by Angela4.1★Apr 2023

• "Beautiful spacious apartment in stunning location."

  Surpassed our expectations and would definitely book again.

  Thank you for your wonderful feedback. We are thrilled to hear that you loved the property and your stay! Thank you so much again for your comments and we hope to welcome you back in the future. Kinds Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Susan5.0★Feb 2023

• "We stayed here for Christmas and were not disappointed."

  Accommodation was very well equipped, clean and boasts beautiful views across Carbis Bay. Loved waking up to the sound and view of the sea. This is our third time booking through Carbis Bay Holidays, accommodation provided is high quality.

  Thank you very much for your lovely Feedback following your Christmas celebrations at Lapis, we are so pleased you enjoyed your stay and look forward to welcoming you back again in the future. Best wishes, The Carbis Bay Holidays Team. Property Owner

  Reviewed by Joanne4.7★Dec 2022

• "Lovely pristine apartment with superb views."

  This was our second stay here and most certainly won’t be our last. Had a lovely holiday.

  Thank you so much for your feedback as it is very important to us. We are happy to hear you had a lovely holiday time at Lapis and will return! With Kind Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Susan5.0★Nov 2022

• "The apartment is beautifully furnished and equipped with everything you could need."

  The only fault I found was with the ironing board as it is very unstable which could cause a nasty accident. It definitely needs replacing.

  Thank you very much for your lovely feedback! We thank you for making us aware that the ironing board might need replacing and can assure you that we will look into this to ensure this is safe for usage going forward. We hope to get the opportunity to welcome you back in the future. With Kind Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Deborah5.0★Oct 2022

• "Lovely apartment, very comfortable and everything we needed for our holiday."

  It was great to have the table and chairs on the outside deck area and even in the first week of October the weather was good and we were able to sit outside to enjoy the fabulous view plus watch the seals in the bay. A couple of small things we’d like to mention - the hot water is very hot especially in the shower so maybe the temperature could be turned down a little to avoid someone being scolded. Also when we arrived the decorative edge under the shower door in the main shower room was lying flat on the floor, my husband managed to push it back into the correct position but feel this should be mentioned so it can be resolved. We throughly enjoyed our stay at Lapis and would recommend this property to our family and friends.

  We thank you for taking the time to leave us your lovely feedback and comments following your stay at Lapis. We can assure you that we will look into the mentioned bits closely to resolve these for the next guests arriving at Lapis. We are very pleased to hear you enjoyed your stay and hope to get the opportunity to welcome you back soon. With Kind Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Rosamond5.0★Oct 2022

• "This is our third (I think!"

  ) stay using your company but unfortunately our worst. The apartment was not up to standard cleanliness wise and some of the fixtures and fittings were shody at best. The large sofa in the lounge had stains on, the coffee machine still had coffee and a filter in it, the ensuite bathrooms bath plug didn't work clearly showing the bath hadn't been cleaned, the toilet roll holder and the toothbrush holder were hanging off the wall, the double sinks were grubby and the bath panel was dirty along the top. Such a shame as the views are insane but it really put a dampner on our stay.

  Thank you for your feedback. We are saddened to hear that you had a few issues during your stay. These have been taken on board and reported to the necessary departments to try and ensure these things get looked into. If you have any issues like this during your stay please contact the local office on 01736 630015 option 2, and one of the local team will be able to assist you straight away. We hope to get the opportunity to welcome you back in the future. Kind Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Hilary2.5★Sep 2022

• "Beautiful property with amazing views."

  Apartment was very comfortable and had everything we needed. Will definitely be coming back.

  Thank you for your wonderful feedback. We are thrilled to hear that you loved the property and your stay! Thank you so much again for your comments and we look forward to the opportunity to welcome you back in the future. Kinds Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Kathryn5.0★Jul 2022

• "Lapis is a beautiful apartment, very well equipped, spacious, comfortable and has the most stunning views out over the bay."

  We were very fortunate to enjoy perfect weather throughout our entire stay this year so also made good use of the outside decked area. Special thanks to the cleaning team who ensured that the apartment was immaculately prepared for us. This year was our tenth year of visiting Carbis Bay and of booking through Carbis Bay holidays and we are already looking at availability for next year, we would recommend Lapis as a perfect base for your holiday. The train station is 5 minutes walk and a 4 minute journey into St Ives, also enjoying stunning views along the way or there's the coastal path to follow if you like a lovely walk, and if relaxing on the beach is your thing Carbis beach is perfect for paddling, swimming or paddle boarding, rarely seeing any large waves. If you've never been before you should seriously consider it!

  Thank you for your wonderful feedback. We are thrilled to hear that you loved the property and your stay! Thank you so much again for your comments, we have passed your kind words on to the housekeeper for this property who is very grateful! We look forward to the opportunity to welcome you back in the future. Kinds Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Philip5.0★Jul 2022

• "Beautiful stunning views of the sea, moved us to tears after first holiday for a few years after shielding during lockdowns, comfortable apartment, luxury furnished and fitted, clean, tidy, lovely welcome pack with milk, juice etc."

  Loved the blue sea theme and the pictures. We were blessed with great weather all week. Loved sitting on the decking looking out to sea, enjoyed some amazing sunrises across the sea. I came home and I have already booked in for next year, would highly recommend, was really worth every penny. Thank you, had the best holiday at Lapis, Carbis Bay.

  Thank you so much for taking the time to leave us your wonderful feedback! It makes us very happy to hear that you had a memorable stay and have already booked your next stay. We are looking forward to welcoming you back soon! Kind Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Esther5.0★Jun 2022

• "Great apartment with Lapis offering a specious, well equipped in all areas apartment and decorated to a high standard making our holiday very special."

  The view of Carbis Bay with the sea being a focal point is beautiful. The outside decking is very spacious. Access is also good especially with me suffering with multiple sclerosis and after parking the car in the allotted space, is metres to the lift taking you down to literally the front door of the apartment. Highly recommend Lapis and also Carbis Hotel’s restaurants especially the beach club,

  Thank you for your feedback, we are pleased to hear the high standard made it feel very special and you found the view beautiful. We hope to welcome you back again soon. Best Regards The Carbis Bay Holidays Team. Property Owner

  Reviewed by Yvonne5.0★May 2022

• "Lovely comfortable apartment with everything needed for a week of self catering."

  Beautiful location and fantastic views. The walk in shower controls were broken but the property manager had already been notified and was booking a plumber. Instructions in the folder would have been helpful to access the beach gate. We only found the fob at the end of the holiday. My fault as I hadn't seen it on the dark worktop. I had to email twice for Instructions as I didn't know it was a separate fob. A spare was posted by the property manager on the Monday. So happily resolved.

  Thank you so much for your positive feedback. We are thrilled to hear that you had such a lovely stay, all your comments have been taken on board. Thank you again and we hope to welcome you back in the future. Kind Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Jan4.4★Apr 2022

• "Excellent location."

  Brilliant property. Our family loved our stay there. Well looked after and we would thoroughly recommend it for other families with direct access to the beach. Only recommendation is to advertise that the grass outside is not allowed to be played on. The picture suggests otherwise. Our little ones were disappointed. And it would be better to provide more plates and glasses otherwise the disk washer needs to be put on multiple times per day. Not efficient use. Small points but they would not stop us from staying again. Thank you.

  Reviewed by Narinder4.4★Apr 2022

• "Great place, superb views, nice lay-out, very clean."

  We really enjoyed our staying.

  Dear Mr Di Soccio, Thank you for your feedback. We are so pleased you enjoyed your stay. Best Regards The Carbis Bay Holidays Team, Property Owner

  Reviewed by Alessandro5.0★Apr 2022

• "Your apartment is big and fab with great views - on your request we stripped ..."

  Your apartment is big and fab with great views - on your request we stripped the beds on departure to find the quilt on one single bed stained - bit of a bittersweet moment for us after a great week - on a lighter note the gate @ the bottom of the garden had me puzzled I went down twice but couldn't open the gate but watched other holiday makers use it - bit of a puzzle that - also no padded bag to drop the key back thro letterbox improvised with a unused dish cloth

  Thank you very much for your feedback as it is very important to us! We are pleased to hear you have overall had a wonderful week. We are sorry to hear you have come across a couple of issues and just wanted to let you know that we are always available to help under the number: 01736 630015 - Option 2. We are just in the process of updating the quick start guides to remove the use of the padded envelope to make the process of returning the keys more convenient for guests. We hope to welcome you back in the near future. Kind Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Phil4.7★Mar 2022

• "Very well equipped accommodation, clean, bright and comfortable in a very picturesque bay, what more could you want?"

  Reviewed by Priti5.0★Mar 2022

• "The property was amazing, so clean, extremely well furnished and the views stunning ."

  We had a wonderful stay and will certainly be returning. Pathway down to beach most welcome, cut a lot of the steep hill out and so close to the Carbis Bay hotel where we dined. This accommodation was perfect for us.

  Reviewed by Susan5.0★Nov 2021

• "Great apartment well equipped and good location."

  Great for the beach and st ives

  Reviewed by Beverley5.0★Oct 2021

• "We have been staying in the carbis bay apartments for the past 3 years and we can honestly say we love it there …"

  Reviewed by Lisa5.0★Sep 2021

• "Sixth year using Carbis Bay holidays either at namesake or St."

  Ives. Good properties in stunning locations. Already booked next years!

  Dear Paul, Thank you for taking the time to submit you feedback. Sounds like you had a another wonderful stay and we look forward to seeing you next year. Kind regards, Carbis Bay Holidays Property Owner

  Reviewed by Paul4.1★Jul 2021

• ""Having seen the photos of the apartment online with a lounge, dining area, full kitchen, two bedrooms and a sea view, it was just what we were looking for."

  The apartment was exactly as described, super clean, warm and comfortable. There is a path that leads down to the coast road where you can walk the coastal path to St Ives in approx. 20 mins. Carbis Bay is a really lovely area but a 20 min. drive to Penzance and you can explore more coastal paths on that side. Fantastic place, just what we wanted, very pleased and would book again."
  P Cross

  ReviewMar 2020

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