Ocean Gate

51 Customer Reviews

• "Property was clean and well presented facilities were excellent , beds extremely ..."

  Property was clean and well presented facilities were excellent , beds extremely comfortable and location was ideal , garden was a plus with 2 small pets

  Thank you for your feedback we are glad you had a good holiday. We how to see you again in the near future. Kind regards, Carbis Bay Holidays Team. Property Owner

  Reviewed by John4.7★Sep 2024

• "Perfect location and in side facilities."

  Only downside to our stay the sofa and chairs were too tiny for 4, and so very uncomfortable it felt like you were sliding off the sofa.

  Thank you for taking the time to give us feed back we are glad you had a good holiday. We hope to see you again in the near future. Warm regards, Carbis Bay Holidays Team. Property Owner

  Reviewed by Michelle4.7★Aug 2024

• "Sofa and chairs not comfortable."

  Bed not comfortable in back bedroom. General feeling of dampness everywhere - clothes felt wet. Furniture flimsy and insubstantial. Glass coffee table on patio smashed and glass shards all over patio and dangerous. Visitor logbook had recent reviews ripped out. Handbook did not match Sykes instructions.

  Reviewed by Cathy1.9★Jul 2024

• "This property was a real disappointment."

  The location was great for us very close to carbis bay Beach and great for getting to st Ives. The cottage it’s self was not good unfortunately it was very dirty on arrival cleaners were sent back to sort this for us which was good but there is a terrible fish smell in the back bedroom which was not sorted for us so we had to put up with it for the whole weeks stay it’s was terrible. We were unfortunately unable to open the bedroom windows to help with the smell as we saw a rat one evening outside the bedroom so this worried us to leave the window open incase they came through the window. The wardrobe doesn’t shut properly either, the property just isn’t well maintained. We came to use the iron to find the plug had been cut off so a new one had to be delivered to the property for us. The oven was filthy needs a proper clean between guests and the freezer draws were also filthy. I suggest this property needs a real deep clean. The parking situation is terrible if you own a big car. With the property next door also parking there you just can’t get a big car in the parking bay if they return home with their car before you do. We did get a very insulting refund from the owners for all our issues but in our opinion they didn’t deal with it very well and to the standard we would expect. Carbis bay holidays were great and tried their hardest for us. It’s not good to spend every day of your holiday on a phone trying to resolve accommodation issues and reporting issues.

  Thank you for taking time to give us feedback after your stay. We are sorry that there was some issues. We shall look into all the points you have raised to improve upon. Kind regards, Carbis Bay Holidays Team. Property Owner

  Reviewed by Hannah1.6★Jul 2024

• "Great location, property well equipped for 2, towels and bedding clean and soft."

  However, the outside to the front of the property, is filthy and in desperate need of a clean. Door frames, windows frames, cooker door, radiators and floors dirty, also a strange smell in the bedroom and mould areas behind the wardrobe. Certainly looked better on the website than in real life.

  Thank you for taking time to give us feedback we shall look into the points you have raised for future improvements. Kind regards, Carbis Bay Holidays Team. Property Owner

  Reviewed by Andrew2.5★Jun 2024

• "We stayed here last year, absolutely loved it recommended it to many."

  Cream tea and wine on arrival nice touches.this year completely different, no nice touches, shabby decor.not so clean.but the complete game changer was the lounge chairs they had changed.they are the most uncomfortable chairs I have every sat on the sette was so tired workout. Having had such a great time last year we were so dissapointed. In fact having spent two night of touches on the chains we cut our holiday short went home for comfort. We had two holidays last with sykes. We were about book our next break with sykes in September as we did last year but we are now looking around else were,we have not ruled sykes but with our recent experience we are looking. Sorry to have to report this.

  Reviewed by John2.2★Jun 2024

• "Kitchen fine well stocked with good appliances The soft furnishings were tired and grubby."

  The whole place needs painting it’s a shame as the location is fine We arrived to a stinking dirty towel hanging on the back of one of the dining chairs There’s also a fishy smell in the bedroom maybe due to faulty electrics on side table lamps - it’s horrible Won’t be returning sorry

  Thank you for taking the time to complete your feedback. We were very sorry to hear that you encountered some issues during your stay, had we been made aware of the issues at the time we would have done all we could to rectify things for you. We will arrange a deep clean of the soft furnishings and will look to have the property repainted, to freshen things up. We have discussed the dirty towel on the dining chair with our housekeeper and this was an oversight, for which they have apologised. We will look into the fishy smell, we do have an air circulatory system in place which helps with any damp so we have a look to see if this might be a problem and we will also check the side table lamps. Property Owner

  Reviewed by Helen1.9★May 2024

• "This was our second visit and stay at Ocean Gate due to the fabulous views and location, only a 1."

  5 mile walk into St Ives so away from the hustle and bustle. Great that the apartment has a dedicated parking space however, there is an issue between where Sykes state you should park and the owners of the Wheelhouse who have put a plaque on the wall showing where they think people should park; this caused a couple of arguments and the owners of Ocean Gate need to address this. The apartment is well lit, great bedrooms and open plan living space, the arm chairs are not very comfortable after a long day of walking and the sofa could do with some new cushions but it's ok. A lot of feedback in the visitor book though I'd guess the owners rarely visit and read/ take on board the reviews left, still no full length mirrors anywhere when there is plenty of space for at least one in each bedroom. The bath is very deep with no bath mat provided and it does get very slippery, so care taken especially for young children or older guests. Last Feb there was a clothes horse for drying/ airing clothes this is no longer in the property and there is no washing line so whilst you can wash your clothes you'll be hard pushed to dry them. Also the outdoor furniture is tired and for an apartment that sleeps 4 people only having 2 outdoor chairs is very limiting for outdoor evenings, on this the dining chairs are slightly unsteady and need replacing. Overall we would stay again due to the location however, the owners need to take onboard the comments for how the apartment could be improved.

  Thank you for your feedback we shall look into the points you have raised for future improvements. Warm regards Carbis Bay Holidays Property Owner

  Reviewed by Aimi4.4★Apr 2024

• "Loved the property and all the high end facilities l, it was exactly as described and would return."

  Loved the views of Carbis bay.

  Thank you for your feedback we are pleased that you loved the property. We look forward to welcoming you back again in the near future. Kindest regards, Carbis Bay Holidays Team. Property Owner

  Reviewed by Zoe5.0★Apr 2024

• "A very clean, comfortable, cosy little holiday home, well equipped with everything needed and only a short walk down to the beach and coast path."

  We hope to stay again in the very near future

  Thank you for your feedback we look forward to welcoming you back again in the near future. Warmest regards, Carbis Bay Holidays Team. Property Owner

  Reviewed by Johanna5.0★Jan 2024

• "Excellent clean and tidy flat with all the facilities you would expect."

  Good location and parking was fine although it is a shared driveway entrance. Would have liked entrance mats and coat hooks, but the flat provided all that we required for space and comfort. Always pleased when tea, coffee, milk and biscuits provided on arrival - a lovely touch.

  Thank you for your feedback, we are pleased to hear you found the apartment excellent and tidy with all the facilities you would expect. We will be sure to pass on your comments to the owner for their consideration. We are glad you enjoyed the welcome hamper. We hope we have the opportunity to welcome you back again in the future. Kind Regards, The Carbis Bay Holidays Team. Property Owner

  Reviewed by Roy5.0★Sep 2023

• "I think the property was in a super location and loved that the parking had its own bay."

  Arrived to a clean property and had a lovely complimentary bag with goodies for all which went down well. The kitchen was fantastic and full of everything you might need which was amazing. The only two things I would say to make this property even better would be is the walls need a fresh coat of paint as people have marked it and in parts made it grubby. The last thing is one of the bedrooms smells like abit fishy where the bedside tables are. Other than that I would not hesitate to stay again. Thank you for having this property to let for holidays.

  Thank you for your feedback, we are pleased to hear you enjoyed the location and the welcome pack, we will be sure to pass on your comments. We are delighted to hear you would stay again. We hope we have the opportunity to welcome you back again in the future. Kind Regards, The Carbis Bay Holidays Team. Property Owner

  Reviewed by Matt4.4★Sep 2023

• "It was very dirty ,we could not sit on the armchairs for three nights until they had them cleaned (luckily we had our beach chairs in the car ) ."

  The floor was so dirty our feet got black from just walking from the bedroom to the kitchen.

  Thank you for your feedback, we do apologies for the issues you experienced during your stay and can confirm the owner is replacing the armchairs and we have raised the cleanliness issues with the housekeeper. Despite the issues you experienced we do hope you enjoyed your holiday and we hope we get the opportunity to welcome you back again in the future. Kind Regards, The Carbis Bay Holidays Team. Property Owner

  Reviewed by Julie1.9★Sep 2023

• "Fab location, on arrival surface's a little dusty, WiFi very hit an miss."

  Quality of equipment very good. Sometimes car parking could be a little difficult due to visitors next door.

  Thank you for your feedback, we are pleased to hear you enjoyed the location and the quality of equipment. We will be sure to raise the cleanliness issue mentioned with the housekeeper and we are sorry to hear you found the parking difficult at times, we hope to have the opportunity to welcome you back again in the future. Kind Regards, The Carbis Bay Holidays Team. Property Owner

  Reviewed by Michael4.4★Aug 2023

• "We had a lovely time."

  Everything was clean and tidy. Towels thick and soft. Even though there were only two of us we could have done with more drinking glasses. There were only two plus a couple of beer glasses and some plastic ones. The extractor thing in the hall next to the bedroom is very noisy and drive us slightly mad when we were in bed. Potentially there could be problems with parking depending on the size of everyone’s vehicles although it was fine whilst we were there. There were some noisy people up above us. I don’t know if they lived there or were holidaying but they quite often sounded like a herd of elephants or as if they were moving furniture around and sometimes this was after midnight. Apart from that everything was fine.

  Reviewed by Bev4.4★Jun 2023

• "Great accommadation and great location with Corbis beach 5 minutes away and St Ives 10 minutes away."

  Would definately re book again.

  Reviewed by Terence5.0★Jun 2023

• "We loved our stay, particularly how close we were to Carbis Bay estate."

  Everything is so close and it’s really easy to access St Ives whether you drive or not. Would definitely stay again!

  Thank you for your wonderful feedback. We are thrilled to hear that you loved the property and location! Thank you again for your comments and we hope to welcome you back in the future. Kinds Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Sara5.0★Apr 2023

• "Very homely and warm on arrival - very welcoming feeling."

  The property was really clean apart from oven which hadn’t been cleaned . I’m sure this was just an oversight - we emailed Sykes Cottages with photo when we discovered the mess in the oven but no response . Should imagine the road outside would be very busy during the summer months so may be a bit noisy when sitting outside but overall the property is like ‘home from home’. Surprised there was no hairdryer given the fact the property was so well equipped.

  Thank you for your feedback. We are pleased that you felt Ocean Gate was homely and welcoming. We are sorry to hear that the oven had not been cleaned for your arrival, unfortunately we never received an email regarding this but will pass this on to the housekeeper. If you have any issues like this during your stay please contact the local office on 01736 630015 option 2, and one of the local team will be able to assist you straight away. We hope to get the opportunity to welcome you back in the future. Kind Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Julie3.8★Mar 2023

• "Lovely apartment within good distance to the town and beach Spotlessly clean and very comfortable."

  Only thing that was missing for us was a few cooking bits (were avid cooks)- just little things like cooking oil, salt and pepper, herbs etc. seemed a bit of a waste to buy these thing for just a few days. But a spice rack with a few essentials would’ve been great! Otherwise we were very pleased with the apartment, very safe and secure

  Thank you for feedback and comments following your stay at Ocean Gate! We are happy to hear you liked apartment and location and hope to get the opportunity to welcome you back in the future! With Kind Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Tiffany4.7★Jan 2023

• "We have stayed in a number of properties in carbis bay and also with carbis bay holidays."

  I would say this has been atleast well of 10 occasions with this company. Any time there has been a fault they have been quick to deal or put right and likewise here. The property is very warm and well equipped and a great location with a slight partial sea view. It’s quite small but does the job you want it to and the enclosed garden space is great for the dogs. I write this review for last year (forgot!) whilst sat in ocean gate again this year having rebooked and we have just booked again for next year as we enjoy it so much and a great price compared to other properties. Since the takeover by Sykes prices have increased alot but glad to see it hadn’t for this one. Parking is tight and entry to the road is on a tight bend but not a major issue. Would definitely recommend this one

  Thank you for your feedback, we are pleased to hear you found the house to be well appointed with everything you needed for your holiday. We can confirm the housekeeper has recently carried out a deep clean at Sanctuary Bay and the outside area has had a good clean. We will be sure to pass your comment onto the owners for their consideration. We are sorry you were unable to access the Sky TV due to the watershed in place. Despite this, we hope you had a wonderful holiday, and we hope we have the opportunity to welcome you back again in the future. Kind Regards, The Carbis Bay Holidays Team. Property Owner

  Reviewed by Paul4.7★Nov 2022

• "Beautiful apartment."

  Fantastic utensils and kitchen wear.

  Thank you for your wonderful feedback. We look forward to welcoming you back in the future. Kinds Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Rozanne5.0★Oct 2022

• "This was our first visit to Cornwall but it won’t be our last."

  The apartment was a WOW from opening the door, the welcome pack was a lovely touch and did make us feel very welcome. Thank you very much.

  Reviewed by Julie5.0★Sep 2022

• "Had a wonderful stay at Ocean Gate, lots of family time and memories made."

  Only thing we struggled with was the signal and WiFi not the strongest, but that's only a minor thing. If you don't like walking and exercise then suggest you stay on the actual beach itself, we did more walking than anything else. The walk back from the beach is a killer

  Thank you for your wonderful feedback. We are thrilled to hear that you loved your stay! Thank you again for your comments and we look forward to the opportunity to welcome you back in the future. Kinds Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Elaine4.1★Jul 2022

• "Really nice apartment and good facilities , ideal for commuting into St Ives ."

  Nice to sit outside ,relax and enjoy the view .Will be booking again .

  Thank you ever so much for your wonderful feedback! We are delighted you had such a good time at Ocean Gate and hope to welcome you back to the area. Kind regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Stephen5.0★Jul 2022

• "Drying clothes facilities"

  Reviewed by Teresa4.7★Jul 2022

• "Not to Carbis Bay holiday standards."

  Dirty cooker and cupboards and drawers. No non stick frying pan only 1 small heavy cast iron pan. Very small bedrooms. This us our 4 th stay with Carbis bay holidays and we were very disappointed

  Thank you for taking time to leave Feedback following your recent stay at Ocean Gate, we completely agree with you that this is certainly not our regular Carbis Bay Holidays standard of cleanliness and we have passed your comment on to the Housekeeper that looks after Ocean Gate for their attention. We do hope to have the opportunity to welcome you back again in the future. Kind regards, The Carbis Bay Holidays Team. Property Owner

  Reviewed by Janet2.5★Jun 2022

• "Great property, had everything we needed."

  Perfect location and definitely recommend.

  Thank you so much for your wonderful, positive feedback. We are thrilled to hear that you liked the property so much and would recommend it to other people! We hope to get the opportunity to welcome you back in the near future. Kind Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Pauline5.0★Jun 2022

• "We stayed at this property for a week, the apartment its self was well maintained and clean."

  The location of the property is good as most things are in walking distance, it was nice to not have to use the car for a day or two. We hope to return to this property soon :)

  Thank you for your great feedback. We do hope to welcome you back again soon. Kindest Regards The Carbis Bay Holidays Team. Property Owner

  Reviewed by Beth5.0★Apr 2022

• "We were delighted to find that the property was exactly as described - clean, modern, well furnished, comfortable and fully equipped with everything needed to make it a holiday 'home from home'."

  A real credit to it's owner. Although we only booked a last minute 3-day long weekend break (to take advantage of the forecasted unseasonally good weather) we would certainly book again for a longer stay in the future.

  Thank you for taking the time to submit your wonderful feedback. We hope you enjoyed your stay and look forward to welcoming you again in the near future. Kindest Regards The Carbis Bay Holidays Team. Property Owner

  Reviewed by Frank5.0★Mar 2022

• "Thank you for lovely stay."

  Everything was perfect.

  Thank you for taking the time to submit your feedback. We are so glad you found everything perfect and enjoyed your holiday. We hope to welcome you again soon. Kindest Regards The Carbis Bay Holidays Team. Property Owner

  Reviewed by Shinta5.0★Mar 2022

• "Beautiful flat with easy parking and a sea view!"

  Very clean and comfortable, with everything you need provided. Brilliant location too.

  Thank you so much for your positive feedback. We thrilled to hear that you had such a wonderful stay and loved the property just as much as we do! We hope to welcome you back in the near future. Kind Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Jenna5.0★Mar 2022

• "My only criticism is that the approach from the front needs smartening up but that’s more feedback to the owner and not a reason not to stay here."

  Location is great for carbis bay beach and a lovely cliff top walk of 20 minutes to St Ives. Dog friendly pub, Cornish Arms 5 minutes walk. Go to Becks Fish and Chips. Would stay here again

  Thank you very much for your feedback. Your comments have been taken on board and we are so pleased to hear that you had a wonderful stay! We hope to welcome you back in the near future. Kind Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Patrick5.0★Jan 2022

• "Lovely Property, really well situated, 2 mins from a large Tesco, close to lots of places to visit with a nice view looking over the bay."

  Property was very clean & smelled fresh on entry, nice and warm & welcoming. All furniture, fixtures, fittings, Crockery & equipment were top spec & in really good working order, there is also plenty of everything all of which is important for a pleasant stay. The owner has thought of everything.(nice welcome pack btw - you can tell a good property by the thought that goes into a welcome) Would definitely stay there again & would recommend

  Reviewed by Kerry5.0★Jan 2022

• "This was the perfect property to base ourselves for the week."

  The property had all the home comforts you would expect and was very nicely presented throughout. We wouldn’t hesitate in staying here again. Thanks

  Thank you so much for your positive feedback. We are so pleased to hear that you had a wonderful stay! We hope to welcome you back in the near future. Kind Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Michelle5.0★Dec 2021

• "Several issues."

  Musty smelling cot. Place stank like wet dogs. Cleanliness was below standard. Terrible wifi. Multiple broken items found in property. Not impressed. Wont return or recommend

  Reviewed by Emily1.3★Oct 2021

• "We’ve always stay with cabis holidays and never had to complain."

  This place was dirty my daughter found dirty tissues on her bedroom floor . The floors were so dirty our socks were dirty within half an hour of being there. The tray on the door of the fridge was broken so there was old milk all in the fridge where people who had to laid their milk down and it had leaked all over the bottom of the fridge . When we opened the cooker there was some chips on a tray from previous holiday makers and the oven was covered in grease inside . Dead flies on the windowsill not one but many, dirty windows with finger prints all over them inside and outside . The bathroom floor round the pedestal had a ring of dirt round and the bin hadn’t been cleaned at all it was dirty . Yogurt on the coffee table that had been sat a while as it had dried on,the back bedroom smelt of damp and was cold this made the bedding feel and smell damp . There was someone hair all over the floor it was that bad my daughter wanted to go home . Both wardrobes were full of Christmas decorations and high chair and just wasn’t clean this made putting our belongings in there difficult as it limited our space for our cases . The Wi-Fi was mostly no more than 1 bar at most times even with the booster plugged in . A very disappointing stay as we love staying in Carbis , we are really shocked that Carbis Hoildays rented this out with what is been happening with covid we expected better as our check in time was pushed back to allow more cleaning .

  Dear Gary, Thank you for your Feedback following your recent stay at Ocean Gate and I am so sorry to hear that the apartment was not to the usual high standard of cleanliness you have experienced when you’ve stayed with us previously. I understand that you declined our offer for one of our team to come to the property to attend to the issues during your stay, we would have been happy to do this for you. Please be assured the property is being closely monitored and has and has also been decorated throughout. I do hope we have the opportunity to welcome you back again in the future. Kind regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Gary2.2★Sep 2021

• "Perfectly comfortable accommodation."

  Extremely comfy bed. Maybe some attention to detail needed (new curtains, new sofa bed. Other than that was brilliant

  Dear Ms Johnson, Firstly, we would like to thank you for taking the time to submit your feedback. We sincerely hope you enjoyed your stay and hope to invite you back in the future. Kind Regards, Owner Relations Team, Carbis Bay Holidays Property Owner

  Reviewed by Sian4.4★Sep 2021

• "We really enjoyed our stay at Ocean Gate."

  Brilliant location, lovely apartment with great facilities, my partner particularly enjoyed having sky sports as an added bonus!

  Thank you for your lovely comments, we are so glad you had a good holiday. Kind regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Julie4.7★Sep 2021

• "We have booked through Carbis Bay holidays for a couple of years now & had lovely holidays & great service."

  It’s a shame to see the same accommodation however for 2022 for the same week has not just increased but the price has “doubled” for the same accommodation same facilities is disappointing for future family’s.

  Hi Claire Thank you for your Feedback and I am pleased that we were able to welcome you back to the area again this year. With regards to the increase in pricing, this has been set due to the demand for holidays and properties in St Ives and Carbis Bay for 2022, however this is constantly being monitored and reviewed. Kind regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Claire4.1★Aug 2021

• ""Well equipped, clean very comfortable apartment sleeps four."

  ..clean comfortable bedrooms modern kitchen. Parking & great location, 10 min walk down hill to Carbis Bay Beach. 5min Walk from park & 10min walk Tesco Store. Lovely fresh scones jam & cream, thank you."
  Claire B

  ReviewSep 2019

• "Very comfortable and well-equipped apartment."

  Liked the extra touches, scones and juice/milk. Great location really enjoyed our stay!

  ReviewJan 2019

• "1st time in this apartment and we loved the location, great bus services and local town."

  Fabulous comfortable beds slept like a log… lovely!

  ReviewDec 2018

• "We have had a very good time here and enjoyed our stay in St Ives."

  We all felt so very comfortable, it’s so beautiful here!

  ReviewNov 2018

• "Enjoyed our stay here, loved St Ives."

  Saw seals and enjoyed the pilchard press bus service that takes you around to all the best locations.

  ReviewSep 2018

• "The owners present a wonderful property in an excellent location apartment to St Ives will be back."

  ReviewAug 2018

• ""1st time in this apartment and we loved the location."

  Great base for visiting local towns and tourist attractions fabulous comfy beds, slept like a log - lovely"

  ReviewJul 2018

• ""Clean and fresh apartment."

  Well equipped with a fabulous location for beach, town & other sites. We've had a lovely stay!"

  ReviewJun 2018

• ""Comfortable apartment."

  Good location for our day trips. We had a lovely holiday here. Nearby restaurants are lovely and the walk to St Ives is only 25mins"

  ReviewMay 2018

• ""This has been home for me from February to April this year whilst I have been ..."

  "This has been home for me from February to April this year whilst I have been building my property - very comfortable and convenient" Valerie Vaughan

  ReviewApr 2018

• ""Fantastic Apartment."

  Brilliant for our 19 month old, all one level and safe secure garden. Great location, we walked into St Ives & further afield by car. Apartment has everything we needed and more. We will be back!"

  ReviewFeb 2018

• ""Lovely apartment."

  Comfortable for 4 people. Nice location & a fabulous stay" Mr R Spencer

  ReviewJan 2018

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