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"The property has stunning views, very clean and tidy."
Plenty of towels, soft bed linen and having a washing machine really helped.
A couple of things we had issues with- the bath leaked and this made the carpet damp in the bedroom where the boys slept and left a smell. i reported but had no feedback.
The WiFi only seemed to work in the upstairs bedroom so couldn’t get most of the freeview channels in the living room. I reported this along with the broken ironing board and the tap dripping in the kitchen. I tried via what’s app and on the online account but barely got a response.
Apart from this we were very happy with our stay and the kids loved it! Would definitely recommend.
Thank you for taking time the time to give us feedback after your stay. We are pleased that you where very happy with your stay. We shall look into the points you have raised for future improvements. The local Carbis Bay Holidays offices are open 9-5.30, Monday-Saturday and are available on 01736 630015. We hope to welcome you back in the near future. Kind regards, Carbis Bay Holidays Team.
Property Owner
Reviewed by Lucy4.1★May 2024
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"Well equipped flat with wonderful views."
Handy for bussing into St Ives.
Reviewed by Graham4.7★May 2024
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"This has been out 3rd visit, and thoroughly enjoyable, but I would just mention a few things."
We were disappointed there was no hand soap in the bathroom or en-suite. On arrival after a journey a fairly necessary thing to have in place really.Of course we go to tesco as soon as we've unpacked.
The metal dish rack on the draining board is rusty. Not all the undercupboard lighting works, the en-siite basin tap needs some adjusting and the main bathroom toilet roll holder needs replacing, although everyone seems to think it's great fun taking bets on if it's still going to be there!
Having said all that we really love staying at Valley View and are looking forward to our next visit. The help line people are wonderful and anything that needs tending to is dealt with swiftly. As I say my comments are not complaints, just comments!
Thank you for your feedback. We are pleased to see you again and the you had an enjoyable stay. We are glad to see that you are pleased with our teams services with tending to any issues and that these are all dealt with swiftly. We shall looking into the points you have raised for future improvements. We look forward to welcoming you back again in the near future. Warmest regards, Carbis Bay Holidays Team.
Property Owner
Reviewed by Suzy4.4★Mar 2024
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"We had a lovely stay!"
All rooms were spacious with comfortable beds, the kitchen was well equipped, the fridge did have a Good awful smell to it though, I believe there was damp beneath it which will need looking in to.
Thank you for your lovely feedback. We are pleased to hear that you enjoyed your stay, sorry that you found the fridge smelt, please let us know if this is the case during your stay and a member of the team will attend straight away. We hope to welcome you back in the future.
Kind Regards,
The Carbis Bay Holidays Team
Property Owner
Reviewed by Nisha4.7★Jul 2023
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"Great property, lovely location and was well stocked with a fully equipped kitchen."
Pillows and beds super comfy, lots of wardrobe space and hangers! Hairdryer handles were very sticky with gel/hairspray so I ended up cleaning one as it stuck to my hand every time I used it!
Slightly disappointed that there was no recycling facilities so I had to bring it home!
Would definitely stay again
Dear Sharon, we are so pleased to hear you enjoyed your time at the property and would like to stay again! We will pass you comments onto the owner for their consideration regarding the recycling. We hope to have the opportunity to welcome you back to Cornwall soon. Kindest Regards, The Carbis Bay Holidays Team.
Property Owner
Reviewed by Sharon4.1★Jun 2023
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"Had a great week in this very well equipped and clean holiday property."
One of the best we've stayed in over the years. Good location and handy for visiting local beaches etc.
Reviewed by Stuart5.0★May 2023
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"The apartment was amazing, really comfortable, great location, we loved every minute of our stay."
Thank you very much, we are so pleased you loved your stay and we do hope to be able to welcome you back again the future. Best wishes, The Carbis Bay holidays Team.
Property Owner
Reviewed by Earl5.0★Apr 2023
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"This is the second time we've stayed here and have enjoyed another lovely break."
Thank you very much and we look forward to welcoming you back again. Best wishes, The Carbis Bay Holidays Team.
Property Owner
Reviewed by Suzy4.1★Mar 2023
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"Everything you could need - like home from home!"
Very comfortable, especially the loft room bed. The view is amazing and everything is just as described. Lovely to stay somewhere with quality bedding and furnishings. Thank you
Thank you for your wonderful feedback! We are so glad you had such a fantastic stay at the property and look forward to welcoming you back again soon. Kind regards, The Carbis Bay Holidays Team
Property Owner
Reviewed by Caroline4.7★Aug 2022
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"Excellent accommodation and fantastic views."
The pillows were not comfortable and caused me neck ache. The downstairs toilet was not checked before we arrived and needed to be repaired. Shower heads need to be cleaned before each guest as there was a build up of limescale deposits.
All in all a great holiday and these are minor points for the landlords future reference.
Thank you for your feedback. We are pleased to hear you enjoyed 'St Ives Bay View' and had a great holiday.
We have raised your points with the housekeeper and apologise for any inconveinience caused.
Kindest Regards
The Carbis Bay Holidays Team
Property Owner
Reviewed by Matthew4.7★Aug 2022
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"It was clean and well decorated."
Everything that we needed was provided and we appreciated the welcome pack. We have booked the property for next year.
Thank you for your wonderful feedback. We are thrilled to hear that you loved your stay! Thank you so much again for your comments and we look forward to welcoming you back next year!
Kinds Regards,
The Carbis Bay Holidays Team
Property Owner
Reviewed by Julie5.0★Jul 2022
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"St Ives Bay View: This is very difficult, as, I am not one of those people who moan about trivia such as having 'no can opener' and things like that, but as nice as the property is, and it is nice, everything nice about it was negated by the poor quality beds and our resulting backaches that followed."
I practise yoga & hubby does football, so it was not down to our bad posture & fitness, but to the sheer softness of these beds providing zero support. It was sheer torture on our backs, so much so, even my yoga couldn't heal my back quick enough. It was like sleeping on a camping inflatable lilo. The king upstairs had a bulge in the middle, so we kept falling off to the even softer sides where there was no support at all hitting the wooden frame around the bed. My daughter & hubby only stayed two nights and said the same of the twin beds. When we removed the bedding, they were the same make. I am used to a high quality firm zip and linked king bed that is still as firm 20yrs later! We left a day early, as we couldn't bear another evening sleeping on the bed and our backs were hurting. The other issue was that we had to put white towels on the corners of the bed frame after both of us cut our legs on the corners, what with the bed frame being identical in colour to the floor and sticking out some way from the bed itself. Anything, I haven't mentioned was good and the welcome pack was a very nice touch, but overall, I could never stay there again due to the poor quality beds.
Thank you ever so much for your feedback, we are so sorry that you found the mattresses so uncomfortable, we have checked our records and the mattresses were recently replaced (Feb 22). We will attend on the next changeover to investigate your feedback and report to the owner if the mattresses are not up to standard so we can bring this up with the company who has supplied them.
If there are any issues during your stay, please do not hesitate to contact the office on 01736 630015 (option 2) and we will be very happy to help in any way we can. Kind regards, The Carbis Bay Holidays Team
Property Owner
Reviewed by Lynn3.8★Apr 2022
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"Apart from a few minor issues when we arrived and trying to resolve them with Carbis Bay Holidays,
ie no obvious up to date information pack, extremely ill-fitting sheet on one of the beds, TV didn't work properly, no tin opener;
the property itself was a lovely apartment, very clean, spacious and modern and with great views of the bay."
It'd be ideal if the issues we'd described could have been resolved on the weekend we arrived rather than waiting till the Monday. Otherwise, staff were very helpful and friendly by phone and in person.
Thank you for your feedback. We are glad those issues were resolved for you and you found the staff to be very friendly and helpful.
Kind Regards The Carbis Bay Holidays Team.
Property Owner
Reviewed by Sian5.0★Feb 2022
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"Very comfortable generally but We would like to have some decent sharp knives , also some cushions for the settee"
Thank you so much for your positive feedback. We have passed on your comments to the necessary departments to investigate. We hope to welcome you back in the near future.
Kind Regards,
The Carbis Bay Holidays Team
Property Owner
Reviewed by Nigel4.7★Feb 2022
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"One of the cleanest, best equipped holiday homes we have ever stayed in."
A fantastic viewpoint to watch Storm Arwen blowing in!
Dear Mrs Mills,
Thank you for your feedback regarding your recent stay at St Ives Bay View. Lovely to hear your enjoyed your stay and what a wonderful opportunity to see Storm Arwen from the warmth of indoors.
Hope to invite you back in the near future. Kind Regards, Owner Relations, Carbis Bay Holidays.
Property Owner
Reviewed by Jackie5.0★Nov 2021
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"Really cozy, warm, well equipped apartment with fantastic views."
Spacious and light and the master bedroom is fantastic. Lots of lovely little extras like biscuits and drinks in the fridge. Would definitely stay here again.
Reviewed by Leah5.0★Oct 2021
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"We visited the apartment 2 years ago
This year we felt it was a little bit tired."
Fridge door didn't fit properly.
Bathroom doors sticking.
Sofas not very comfortable.
Upstairs double bed comfortable, but. Timber slats noisy.
Reviewed by Frederick3.8★Oct 2021
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"Lovely apartment, very clean and perfect location."
Reviewed by Nicola5.0★Jul 2021
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"A great location with sea views."
Nice to be able to walk into St Ives along the coastal path. Lovely beach to walk down to.
The accommodation is good. We think the beds do need changing though as they are a bit uncomfortable.
Reviewed by Vivian4.7★Jun 2021
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""We loved our very spacious apartment with full amenities."
The walk to St Ives was delightful so just take your time and enjoy the view and steps. It was a very central location to drive to all the Cornwall sights and not have to deal with skinny roads and traffic like St Ives. The view from the living area and upstairs bedroom was magical as we watched the weather change daily overlooking the little lighthouse in the distance."
Vanessa
ReviewOct 2019
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""The property was excellent."
.. clean and tidy, very well equipped and with great views of Carbis Bay. The extras such as the wine, scones and apple juice were also a nice touch. Safe to say we'd use Carbis Bay Holidays again in the future."
John O'Gara
TestimonialSep 2016
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"“We stayed at St."
Ives Bay View and had a super time and super view, such a top standard of property – excellent, the quality of utensils through to TV, bathroom fittings and kitchen were super. We were positively surprised and really pleased that we had booked this property. I am quite sure that if we at some time in the future return to Cornwall we will be in contact with you.”
H.Sincalir-Dorfer
TestimonialAug 2015
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"“Lovely apartment with superb views."
Very impressed by the overall quality of everything."
J. Chamberlain
TestimonialJul 2015
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""We had a lovely time over the New Year - both in St Ives Bay View (which was excellent!"
) and in the New Years Eve celebrations. I would recommend the coastal walk around Lamorna Cove (although you need good weather! and for a family pub to eat in, The Badger in Lelant where we had a smashing meal"
E. Marlow
TestimonialJul 2015
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