Polcreek Farmhouse

41 Customer Reviews

• "Polcreek farm house was wonderful so much family history and so much room in ..."

  Polcreek farm house was wonderful so much family history and so much room in which to enjoy it beds were so comfortable kitchen was lovely and modern and the grounds were nice to potter around in only small niggle was the upstairs toilet didn’t always flush it does need some attention we had a lovely week there hope to return sometime

  Reviewed by Diane4.7★Nov 2024

• "A spacious, well-equipped cottage with a homely feel."

  Loved the artwork. Fantastic peaceful location: could walk to the beach from the cottage, which was a real plus. Comfortable beds and sofas. The email instructions received after paying contained some inaccuracies. It was stated that there was a payphone at the property (and the number was given) but there is no payphone. The travel instructions provided did not make sense, and seem to have been cut and pasted incorrectly. There is no mention on the website of the long unsurfaced lane when approaching the cottage. We were only made aware of 'the bumpy, stony drive' after paying. A few short sections were extremely pot-holed and bumpy, which could have caused problems if we had had a low-slung car.

  Many thanks for your feedback - we are sorry to hear that you had issues with the instructions given. We have asked for reference to the payphone to be removed and thank you for pointing that out. We are so glad that you enjoyed the peace - it is a small benefit of being at the end of a bumpy, stony drive! We don't get much passing traffic! We are in an ongoing battle with the drive as weather erodes it. We do review it and ask for repairs to be made by the owners of the lane when we can. Thanks again for your response - it is greatly appreciated. Property Owner

  Reviewed by John3.8★Oct 2024

• "A lovely home, stunning location."

  Will definitely return. Bit of a fly problem and a struggle with the electric shower but it did not spoil our stay.

  Reviewed by Jackie4.1★Sep 2024

• "The house had a moth infestation when we arrived."

  A pest controller had to come and treat the carpets in the end bedroom, whilst the cleaners returned to do a deep clean of all other carpetted areas. This took 5 days to resolve. Then the dishwasher broke down, which took another 6 days to resolve. There was also an intermittent problem with the shower, plus some broken windows (I gather the landing one has been like that for years) and the mattresses in the kids room are so old and lumpy that you can feel the individual springs. Throughout the holiday I was in constant contact with the agents to try and get things fixed. Communication back from them was very poor. For each problem I was told that the relevant person (ie pest controller, cleaner, dishwasher repairer) would come on a certain day, but they never did - plans were changed and I wasn’t informed. I had to keep phoning to get updates. In all, I spoke to the agents almost every day of our 2 week holiday. It was very stressful and not at all relaxing. It makes me sad to see the house in this state. We used to come on holiday here many years ago, when our kids were small. It was never luxurious, but it was much better cared for than this. To be fair to the owners, they have now refunded us part of our fee, as compensation for the problems. I hope that going forward they can resolve the issues for future holidaymakers. However we won’t be back.

  Reviewed by Jacky1.9★Jun 2024

• "We love staying here and have returned several times."

  We know the property well and have no additional feedback to add to what we have said previously.

  Reviewed by Anthony4.7★May 2024

• "It's a lovely farmhouse, we love the location it's so quiet & peaceful."

  Good to see your starting to make improvements but still a long way to go, the house deserves it. We found the mattresses hard & lumpy good mattress toppers might help or new more comfortable ones. The TV in the living room is very small & we found it hard to see as it's only about 20 inch screen. A bigger one would be good with access to free streaming service. The heating in the bedrooms is in need of vast improvement some like downstairs would be good. It has everything we could need. Our dog was disappointed there wasn't a welcome pack for her this time. She remembered it from last year but sadly was disappointed. It's a place to cherish & improve.

  Reviewed by Pauline3.8★May 2024

• "Hi there, We’ve been to the smaller house before and we love the location and the calm and space, and members of our party had visited the big house before but we were all taken aback by the high cost in relation to how little upkeep and care the house seems to have had."

  The window was broken in the hallway, and must have been so for a long time. It was cold and seemed careless to leave it permanent broken. No logs were supplied (we own a cottage ourselves and provide logs and kindling and charge a fraction of the cost of Polcreek.) The tap in the bathroom was broken, it wasn’t very straightforward getting hold of Sykes, the website doesn’t create an obvious contact us phone number for problems, we found the contact in the book but wondered why Sykes don’t make it easier to pick up the phone if there’s an issue. However, once we did they came fast to fix it. The broken tap, with a note above it saying it breaks regularly felt unsafe with a very hot water that couldn’t be controlled and kids using it. We were left an out of date cream tea. The kitchen could do with more equipment, for cooking etc. The cupboards were dirty. And the carpets not only smelt musty but also triggered asthma type symptoms in the living room and room above it. I imagine because of the sea being close by it gets damp but it felt like they are very old, and for close to 4K for a weeks stay I was expecting an environment that felt like more care was taken to maintain a comfortable stay. I found correspondence emails from Sykes were not especially welcoming, but rather had an emphasis on the money that would be taken if breakages happened and the strict rules about leaving on time. These are obviously important points to be made but didn’t feel there was balance with a more pleasant welcoming tone. I won’t publish this below so you / the owners have the opportunity to take it onboard. However, I really felt that the standard of the house which is rough around the edges would be ok, if the cost reflected it, but it doesn’t.

  Thank you for taking the time to leave your feedback. Polcreek Farmhouse is owned by a small family company with one property. The owners want all guests to feel that the house is a relaxed 'home from home' and are always disappointed if guests come away not feeling satisfied. They work hard to keep the house well maintained. The house is listed and some repairs are not as straight forward due to this. The owners of the property have an ongoing programme of improvements and these include some of the items you have mentioned. They thank you for your feedback and will take this onboard. Sykes would also like to address the issues you have raised - Logs are not usually supplied (other than a starter pack) in self-catering properties, particularly during the summer months. With regard to the bathroom tap, our contact email is listed in the property information book so that you are able to contact us if necessary. We were notified of this issue late evening and the tap was fixed by the afternoon of the next day, so we are pleased that we could get this resolved quickly for you. The handyman also looked at the window, but it could not be fixed during your stay as it needed to removed, the intention was not to leave it permanently broken. Had you raised the issues about the kitchen equipment and cupboards during our communications we would have been happy to help with this. Our emails are intended to be helpful and informative and we endeavour to ensure the tone is pleasant and welcoming - these are usually well-received by our guests. We will consider your comments and thank you for feeding back - Cornish Cottage Holidays Property Owner

  Reviewed by Rachel2.8★Jul 2023

• "While we were staying we caused damage to two deckchairs ."

  In both instances they were on level ground and the person who was in it is of below average adult weight. When we looked at the canvas we could see that the canvas was well weathered. In one case there was a fray that became a tear. I dont think we did anything other than use them reasonably. Anyway we are sorry for the damage.

  Reviewed by Anthony5.0★Jun 2023

• "It's a lovely quiet location & a nice house but could do with some TLC & better maintenance."

  We were told that the upstairs flush had a problem plus a tap that wouldn't turn off & couldn't be fixed because the stoptap wouldn't turn off not a good start to our holiday before we even got there. South west water would come whilst we were there & they did disrupting our stay, but they didn't do anything to the stop tap. There's also a notice in the bathroom saying the sink taps were delicate why not replace them with robust ones? The heating wasn't up to the job especially in the bedrooms it needs updating. In one bedroom the bedside lamp had a round pin plug so wouldn't fit the square pin socket not good enough. It's a lovely place but needs updating.

  Reviewed by Pauline3.1★May 2023

• "We had a great time at Polcreek."

  A very peaceful location and marvellous views. Proximity to the coast path and beaches a bonus. The house is so full of character and very homely. This is a Cornish farmhouse well worth a visit. Plenty of space for a large family.

  Reviewed by Robert4.1★Apr 2023

• "We loved Polcreek Farmhouse!"

  So so peaceful, no road noise at any time. Beautiful historic farmhouse which feels so natural and homely inside. there were 7 adults and 2 dogs in our party and it felt very comfortable for us all to be together in either the dining room or the living room. The kitchen was really well kitted out, and the grounds around were lovely. Short walk to cliff tops and beaches. Also loved that the house itself was so full of fascinating nooks and crannies and full of history and books! Little phone signal but the Wi-fi covered it. Thanks for a truly wonderful stay.

  Reviewed by J5.0★Mar 2023

• "Lovely house in a fantastic location."

  Great value and would totally recommend, particularly for those wanting great views and excellent walking country. The local beach (walkable) is wonderful and in the months we visited, almost empty except for a few people with happy dogs.

  Reviewed by Theresa4.7★Feb 2023

• "Great cottage."

  Beautiful grounds. Our dogs had a fantastic stay also! Very at home will be booking for next year if available

  Reviewed by Nerys4.1★Jul 2022

• "A beautiful home in an amazing location."

  We had a really lovely time. A lot of time has obviously been spent on compiling a history of the house and family which made very interesting reading.

  Reviewed by Amy4.1★Jun 2022

• "We enjoyed the lived-in feel of this ex-farmhouse with the memorabilia, old photos & art of the previous family members as well as historical records of property, auction sales etc."

  Lots of books & board games. Comfortable firm beds. We also like the situation - isolated but in attractive farming countryside. The coastal path is nearby as is Carne Beach (which was full of dogs being exercised when we walked by !). Portloe & Portscatho were attractive villages, although they would be very busy in the school summer holidays. Highly recommended for those who like to walk the coastal paths ending up in a village pub. We recommend Veryan & its pub.

  Reviewed by Vernon4.7★Dec 2021

• "The housekeeping was overall very sloppy."

  For example : No rubbish bags left of any colour. Entrance porch very dirty and littered with mouse droppings. Outside shower dirty and floor of shower room unswept. One drawer in main bedroom still full of clothes. Upstairs shower outlet well clogged and smelt terrible. Ceiling light not working in bathroom. Basin hot tap unmanageable. Dishwasher not empty on arrival. Overall disappointing housekeeping and certainly not up to normal and expected standards.

  Thank you for your comments, we’re very sorry to hear things weren’t perfect for you. We wish you had let us know at the time as we would have been happy to help resolve for you. We’d like to reassure you (and other guests) that following receipt of your feedback we have discussed the issues with the cleaners and they have accordingly focused their attentions in order to ensure that all of these areas are tackled. We’re really sorry it wasn’t right for you on this occasion, as you’ll see from all the other feedback it’s usually perfect. We’re confident this was a one off and we hope you’ll be happy to return in future. Property Owner

  Reviewed by Rosalyn3.8★Aug 2021

• "Really brilliant house - perfect in every way :)"

  Reviewed by Andrew5.0★Jul 2021

• "Polcreek Farmhouse is an amazing place to stay."

  The farmhouse was cosy and warm with an open fire and heating for those beautiful sea misty days... the farmhouse kitchen was well equipped and we cooked amazing food... my family and I enjoyed the tranquil and beautiful setting of the farmhouse which has an interesting history and character, plenty of space for outdoor badminton and bowls... my 2 year old granddaughter spent most of her time playing in the adjacent half acre of land with apples trees and sea views; farm life and birds... It was a wonderful place for our family to get away from the city, following an extensive lockdown period... most welcomed and appreciated... plenty of coastal walks, lovely nearby beaches, and we plan to book a trip to the farmhouse on a regular basis, dates permitting... I would like to say a big thank you!

  Reviewed by Lesley5.0★Jun 2021

• "Very comfortable family house, very secluded location, beautiful views; wonderful artefacts and books."

  Reviewed by Clare4.7★May 2021

• "We had a very pleasant stay at the cottage and would certainly recommend it to others."

  My husband was a bit worried by the uneven large bumps on the driveway. Was looking for a spade so he could level some of them off. Other than that, no complaints.

  Reviewed by Jenny4.4★Sep 2020

• "Lovely house, great area."

  We enjoyed our week there very much. House had almost everything needed and was full of character (there is some history in a folder in the sitting room but you need to find it hidden amongst other folders and photo albums). Only criticism was no mention in details that towels not provided. We had to go and buy some.

  Reviewed by Simon5.0★Aug 2020

• "This is such a wonderful house, full of lovely things, beautiful views, well equipped."

  Not a swanky house, this is more of a family holiday cottage for those who want a place with character. The beach is perfect and a beautiful, hilly short walk away. We are rebooking for next summer.

  Reviewed by Ruby5.0★Aug 2020

• "We had a lovely time at Polcreek Farmhouse ."

  ...It is spacious and cosy, we had lovely evenings in in front of the open fire ....It is enhanced by the fact that you can see the sea and walk to it in a matter of minutes by turning left at the top of the very private drive .....Wonderful for both the people and the doglets .....You can also join the SW Coast path there .....So many little coves to discover......Portloe is very pretty ...As are the roundhouses at Veryan .....Truro was such a wonderful find ....We had a great lunch at the Indian restaurant in the Lemon St Market ....Brilliant food and lovely people ....Great liquor store ...Fabulous art and lovely clothes there as well ....We will be back ....to Truro and Polcreek ..Fingers crossed .....

  Reviewed by Su5.0★Nov 2019

• "We spent a lovely stay with our in laws and adult children visiting the local area, which is stunning."

  The house is down a grassy track and is in a most peaceful area. The garden loops around it so there’s always a place to sit and catch the sun. The orchard area is particularly lovely as the sea is just in front. We noticed a footpath on one of the maps but couldn’t find it very easily. The walk to the beach takes about 15 mins and was well worth it to take a swim. Lovely traditional house with lots of games and toys. It was a pleasure seeing the owners family artefacts, pictures, photos dotted about the house. The housekeeper did a great job in getting the house ready and we really appreciated the fruit loaf left for us. Thank you for a lovely stay. We really enjoyed it. We didn’t bring our dog in the end but she would have loved it. Thank you the Taylors, and Groves family.

  Reviewed by Denise4.4★Sep 2019

• "A 4-slice toaster would be an improvement for 8 people."

  The 2-slice toaster is very slow. We found the location and area exactly what we wanted.

  Reviewed by Peter5.0★Jul 2019

• "Perfect in every way , can’t wait to come back"

  Reviewed by Paul5.0★Jul 2019

• "A lovely location."

  Very quiet and peaceful .

  Reviewed by Iain4.4★Jun 2019

• "Meeting expectations is a consequence of being at this property before so we knew how great it is!"

  We found lots more great places to visit with dogs this time - as this is a property that is popular with dogs - how about encouraging visitors to leave notes for others when they find somewhere brilliant that isn't in the usual flyers?

  Reviewed by Janet4.4★May 2019

• "The farm is a lovely large house with a interesting history."

  The owner and housekeeper go out of their way to make it homely for your arrival with fresh flowers and a lovely friut loaf.it has everything you can need and the surrounding area and beaches are beautifull.we all enjoyed the holiday and will book again in the future.

  Reviewed by Simon5.0★Apr 2019

• "Lovely quiet place."

  Everthing available to make your stay comfortable.

  Reviewed by Alison5.0★Mar 2019

• "Polcreek is ideally located to discover all the gems Cornwall has to offer."

  The farmhouse is electitc in character which adds to the charm of the area! When we left we had 6 content humans and 6 happy dogs! The nearby beaches are breathtaking!

  Reviewed by Nick3.8★Feb 2019

• "Fantastic holiday at polcreek farmhouse great base for exploring Cornwall great plus was the number of dogs allowed ."

  Lovely welcome of a tea loaf cake left for us and fresh flowers, a nice homely touch. Will definitely return

  Reviewed by Yvonne5.0★Feb 2019

• "One of the most characterful cottages in the whole of Cornwall."

  Full of history, with relevant art works, maps, paintings and ornaments throughout, copiously supplied with books, albums and local information. Remote and superbly located, with spacious bedrooms and living quarters. Truly top echelon and exceptional, after a lifetime of experiencing outstanding cottages. Probably best suited to those appreciating truly rural, tranquil conditions - nobody passed the door all week.

  Reviewed by Graham5.0★Jan 2019

• "The farmhouse was more than we expected, it fit 5 dogs and 6 adults with plenty of space for more, the house has everything you need, the welcome we received was so unexpected and such a lovely touch, we celebrated a birthday the day after we got there, and decorated the lounge with a lovely fry up, there’s miles of beautiful walks, places near by where you can buy firewood, fresh eggs, milk and bread also Tesco’s deliver, we took the dogs to the beach which is a 5 minute drive away, and also got to see the seals, there are sheep and lamb in the field behind the farmhouse where there’s seats to watch them, there’s a shower outside, a bath and shower upstairs and also a bathroom downstairs which was very handy as we had our disabled uncle with us, the house is equipped with many board games and toys for young children."

  There’s also a TV in the living area, it was lovely watching films in the evening with the lit fire, anyone looking at going please don’t hisitate to book, you won’t be disappointed, the pictures really don’t do the house favours, it’s much more beautiful, we are looking to go again in November and will defiantly be returning every year and making many memories with the whole family, thank you for a lovely stay!

  Reviewed by Tiffany5.0★Jan 2019

• "Beautiful farmhouse in stunning area - a very special place to spend Christmas."

  Caretaker decorated house for our arrival, including leaving home made mince pies. Fantastic stay.

  Reviewed by Kate4.7★Dec 2018

• "Polcreek Farmhouse is the perfect location for a rural family holiday, or just to get away from it all and recharge the batteries."

  We stayed during a wild and windy November weekend, which was beautiful and atmospheric. I imagine this property during Spring and Summer must be wonderful. We arrived to find the house warm and welcoming with fresh flowers and hearty tea loaf for our consumption. Everywhere was clean and tidy, and the kitchen is well stocked with crockery, cutlery, pots and pans. The shower in the bathroom was efficient and the footed bath a little touch of luxury. The men in our group also enjoyed the outside shower room. Several cupboards contained board games to play, and one cupboard contained enough toys to keep our two year old entertained all weekend. The bedrooms were spacious, comfortable and contained a vast selection of books. We thoroughly enjoyed our stay at this property and will return.

  Reviewed by Alan5.0★Nov 2018

• "The cottage was very comfortable."

  It's quite isolated in that it is by itself at the end of a country lane but within easy car distance of Veryan and St Mawes. We liked the peace and enjoyed our stay.

  Reviewed by Gerald4.7★Sep 2018

• "A wonderful family farmhouse in a wonderful setting."

  And we were very grateful that they let us take 4 dogs (although we only took 3 in the end). We were a bit worried about the outside shower but I think the internal bathroom must have been updated and that was a lovely surprise! Endless hot water was much appreciated after beach days. And the book collection in the house was pretty amazing - perfect books for all ages. All in all a lovely house in an ideal position. The walk down to the beach with amazing views was a real treat. We hope to be back. We were surprised at how quiet the surrounding area and beaches were in that part of Cornwall even in bank holiday week......a definite advantage compared to the busy-ness of North Cornwall.

  Reviewed by Joelle5.0★Aug 2018

• "Great holiday , polcreek farmhouse was perfect ; beautiful location looking ..."

  Great holiday , polcreek farmhouse was perfect ; beautiful location looking forward to our next stay Dogs had a great time

  Reviewed by Paul5.0★Jul 2018

• "The farmhouse was exceptional."

  We had peace and quiet and a wonderful view. It is a place to escape and really relax. Our week went far too quickly. The dog loved the run of the property and playing in the orchard. We have booked our breaks through Helpful Holidays for several years now and can honestly say they never disappoint. Thankyou.

  Reviewed by Alison5.0★Jun 2018

• "This was a very special place."

  For anyone that enjoys solitude, peace and country living. The house is full of history - and loads of books to read while sitting outside on one of the 6 or 7 benchas and seats dotted around the house and orchard. We didn't want to leave.

  Reviewed by Janet5.0★May 2018

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