Cubert No.3

29 Customer Reviews

• "Did not see anybody come and check the hot tub all week also could the owner ..."

  Did not see anybody come and check the hot tub all week also could the owner supply a parasol for the outside table on the decking as the weather was great all week but no shade on the decking

  Many thanks for leaving feedback. Sorry you didn’t see the hot tub guy, he is on site daily to check chemical levels and hot tub in general. Sounds like you had amazing weather, we will look into providing a parasol for the table and chairs on the decking. Thank you again for the feedback and for selecting our property. We hope to see you again. Property Owner

  Reviewed by Stevan4.4★Sep 2024

• "It was really lovely to stay at this property, the welcome pack was very gratefully received, a very nice touch to include all the items you did as well as towels."

  It smelt very nice when we arrived, and the jacuzzi we perfect. Everything was clean, there was a small amount of sand in the fridge self, and the fridge milk self was broken, but these really were minor things. Campsite was very peaceful and dog walking area perfect. Although we didn't use the pool it did look clean. And the pub onsite was very nice, and dogs aloud. You did provide more that I would have expected, however I think it might be a idea to provide plastic cups for use in the jacuzzi.

  Many thanks for taking the time to leave such lovely feedback and a great rating. The feedback is a great encouragement to us and the team that support us. Property Owner

  Reviewed by Kirsty5.0★Aug 2024

• "We had a great holiday."

  Really enjoyed the hot tub. Great site in fab location with good local bus service for getting around. We were unable to connect to the wi-fi all week. Nice welcome pack of tea, coffee,milk, biscuits and local apple juice. Just a few improvements would have made our holiday perfect. These include additional oven rack (only one in oven), oven dish, dish cloth & cleaning spray, liners in the bathroom bins. The mugs were stained inside and had to be bleached before use. Some of the glasses had to be washed also. However plenty of anti bacterial hand-wash and toilet paper provided. We would stay again as we had a great week and fab weather. Thank you Julie & Rob

  Thank you for taking the time to leave feedback, pleased you enjoyed your stay and would stay again. Your feedback helps us and our team to improve our service. Hope to see you in the future. Property Owner

  Reviewed by Jane4.4★Aug 2024

• "We had a pleasant stay at cubert no3."

  The beds were really comfy, the position of the caravan was great.. But shame about the smell of dog in the double bedroom, didnt smell it at first but after a night's sleep you really did smell it by morning. The shower was excellent. The cooker only had 1 shelf to cook on. And the hot tub which is lovely looked worse for wear, the cover was shabby and torn. Throughout are stay nobody came to check the water in the tub. Thought that was supposed to be checked. The steps to the decking needs fixing as the middle step is falling off.

  Many thanks for your feedback and we’re pleased you enjoyed your stay and agree the location is great. We are glad you found the hot tub lovely, it is a shame you didn’t meet our hot tub maintenance guy during your stay, he drains the hot tub at every changeover and attends daily to check the chemicals too. With reference to the inside of the cover it is unfortunate it had been torn. We’re pleased to say the steps have been repaired. Thank you for choosing Cubert C3 for your stay, we look forward to welcoming you in the future. Property Owner

  Reviewed by Karl2.8★Jun 2024

• "We’ve just spent a wonderful 6 nights at the property for our mini-moon."

  We’d recommend to anyone else thinking about booking the accommodation. It’s was clean, cosy yet spacious, had all the amenities we wanted and the hot tub was a lovely luxury! The site was nice and quiet despite it being half term which was perfect for us. We didn’t venture into the bar area or pool so can’t comment on that. Would happily visit again.

  Thank you for taking the time to leave such lovely feedback, we’re really pleased you enjoyed yourselves and that you would stay again. Property Owner

  Reviewed by Rebecca4.4★Oct 2023

• "Wow fantastic stay!"

  What can I say it was a dream to stay and be so comfortable! Dog friendly complex close to all amenities and a short drive to both Newquay and Perranporth as well as the cider farm! Very clean plenty of towels and extra bedding in the cupboards, everything we could need to cook was provided. The boiler works great the place was warm and the bonus fire feature was calming. We even got a lovely welcome treat or apple juices biscuits And tea with milk in the fridge! Beds were comfy neighbours were lovely staff at the complex were very helpful and accommodating! The hot tub!!! Well that was such an amazing cute couples get away treat ! We got to watch a couple of shooting stars from the hot tub ! Honestly 10/10 stay definitely recommending to all friends and family with dogs and would happily return ! There really is no negatives for this accommodation! Previous comments stated dog smell but I can hand on heart confirm that was not the case this time ! Brilliant host ! Thank you again for a special holiday !!

  Thank you for taking the time to leave a review. We were thrilled that you enjoyed your stay. Your kind words mean a lot to us and made our day! Property Owner

  Reviewed by Joane5.0★Oct 2023

• "Very happy with our stay, provisions were lovely and clean!"

  Only feedback would be to put in some silicone/plastic utensils so that the pans don't get scratched, maybe some bigger bowls for pasta/cereal, and a dvd player for when the TV signal isn't too good (was quite wet and windy when we were there). Other than those little added touches, everything was perfect and we'll definitely book again! Hot tub was checked twice while we were there too!

  Many thanks for taking the time to leave feedback. We’re really pleased you enjoyed your stay and that you would return. Thank you! Property Owner

  Reviewed by Hannah5.0★Oct 2023

• "We had a fabulous stay enjoyable comfortable."

  And the welcome pack very much appreciated. Sorry we had to leave early family crisis .one thing needs addi g .corkscrew. lol but thank you

  Many thanks for taking the time to leave such lovely feedback, we’re really pleased you enjoyed your stay and found the property comfortable and the welcome pack useful. Not sure what happened to the corkscrew but we’ll make sure it’s replaced. Hope everything is ok at home and thanks again. Property Owner

  Reviewed by David4.7★Sep 2023

• "The caravan was beautiful."

  Hot tub very clean. We'll stocked for kitchen utensils and welcome pack including milk..(very thoughtful after a long journey) . Only problem was the smell of dog, it was overpowering. Dog hair all over the lounge and patio areas. Our clothes were covered, it got in our eyes and food. The camp site is well maintained.

  Many thanks for taking the time to leave feedback, we’re pleased you liked the property and hot tub and found the welcome pack useful. We’ve passed your comments to our cleaning team to look into and for awareness. Property Owner

  Reviewed by Pauline4.4★Sep 2023

• "On arrival we noticed that the catch on the gate was broken, we have 2 dogs so had to block off as best as we could when the dog was out."

  The curtains was dirty as was bathroom radiators was dirty too., also trim on kitchen surface off. We was also worried that the hot tub hadn't been cleaned due to scum on the top. The positives was bedding and towels lovely, and everything we needed was there, welcome pack appreciated. Overall we had a lovely time.

  Thank you for your feedback…we’re pleased to read you had a lovely stay. We have passed your comments to our local team who will rectify as required. The hot tub is drained, cleaned and refilled on each changeover, the hot tub maintenance guy is onsite daily to check chemical levels and is always happy to answer any questions guests may have. Property Owner

  Reviewed by Caroline2.8★Sep 2023

• "A very comfortable and welcoming stay at this spotlessly clean caravan, everything you need is available, luxury bedding and in a private no through area, lovely quiet park with very friendly sunset inn onsite offering food & drinks at reasonable prices."

  An arcade area for the kids and there was some entertainment, we spent most of our time in our accommodation due to needing a relaxing break. My only suggestion to make our stay better would have been some type of screening around the hot tub corner for privacy and WiFi..... but that's only a kids grumble!

  Thank you for such great feedback..we’re really pleased you had a relaxing break and found the property comfortable. The site is currently upgrading the Wi-Fi - this maybe why there were some issues. Thank you again! Property Owner

  Reviewed by Lisa5.0★Aug 2023

• "We had a really love stay at Cubert no3."

  The caravan itself was very clean and had everything we needed. The hot tub was a wonderful bonus, as was the little welcome gift waiting for us (thank you!). The location was good - quick drive into Perranporth one way, or a few minutes more the other way into Newquay. There’s a nearby shop in the village with a great little bakery inside selling an array of pasties and cakes. The site was very well maintained with a small play area for children. There’s also a decent size swimming pool (you have to book in at customer services but we didn’t have any problems getting in). The bar was clean with friendly staff, but a little expensive - as expected for a caravan site. Only two comments which stopped it from being perfect - there’s no shop on site. It’s really handy to be able to pick up basics when needed without having to get into a car. Secondly, the WiFi. We rely heavily on WiFi to find places to visit, activities, timings and bookings, but we were rarely able to get online as mobile signal was also very weak. This made it difficult to make plans. Though there is WiFi in the bar, this was also temperamental often needing to be reset. Overall, a lovely week - shame about the weather!!

  Many thanks for taking the time to leave feedback, really pleased you had a lovely stay… we have shared the feedback relating to facilities with Newperran. Property Owner

  Reviewed by Gemma4.7★Aug 2023

• "I have a disabled daughter, we booked this through a holiday site for the disabled."

  I even phoned the office and asked if it was suitable for some one in a wheelchair and they assured me it was. When we arrived at the caravan, I had to carry my 8 stone daughter up 3 steps onto the veranda and into the caravan as there is no ramp. Once inside, the isle to the toilet and bedroom is not wide enough for a wheelchair, which meant having to carry her to bed and to the toilet everytime. The caravan was very clean and nice, but don't advertise a caravan saying that it's disability friendly when it's surely not.

  Thank you for bringing this to our attention - as owners we weren’t aware our property was marketed as accessible through a site for the disabled. We have contacted Sykes and understand they are contacting you to discuss. Property Owner

  Reviewed by Stephen3.1★Jul 2023

• "This caravan was fabulous with everything we needed."

  Absolutely lovely and a great position . The hot tub was a bonus and the weather too!! If you have a dog then the dog walking field was a delight to behold !! Left to go wild , with mown paths to walk it was buzzing with butterflies every morning !! Only downside ( and nothing you do with caravan) - club was probably the most expensive place around for drinks - but there’s other places to go .

  Many thanks for taking the time to leave such lovely feedback. Really pleased you had a great break and the dog enjoyed the newly designed walking field. Property Owner

  Reviewed by Janice4.7★Jun 2023

• "Although it looked clean and tidy the hoover was left full the mattress and the ..."

  Although it looked clean and tidy the hoover was left full the mattress and the couches were very worn and uncomfortable to sit on and although it states dog friendly lots of rules of what dogs can’t do outside table very unstable and not safe for more than one person to sit at hot tub was lovely but a mop would have been nice to dry the floor when you got out as the floor became very slippy gate kept blowing over

  Thank you for your feedback, we're sorry the hoover hadn't been emptied - it will be in future. The property is dog friendly and within our welcome pack we include the sites golden rules i.e keep on lead when out & around the site, pick up poop and please don't leave alone in the property. Not sure why the gate kept blowing open but our maintenance team will take a look. Good to hear you enjoyed the hot tub & you'll be pleased to know the new outdoor furniture should be delivered Saturday - apologies it wasn't in time for your stay. Property Owner

  Reviewed by May2.5★Jun 2023

• "Unfortunately there was no outside seating with comfort to enjoy the sunshine ..."

  Unfortunately there was no outside seating with comfort to enjoy the sunshine the bench and table was really uncomfortable to sit on and difficult for older guests to sit on also it would benefit from a lamp in the lounge for softer lighting in the evening otherwise everything else was fine especially the hot tub

  Many thanks for taking the time to provide the great score and for leaving feedback. Glad to hear everything else was to your liking and you enjoyed the hot tub. Property Owner

  Reviewed by Valerie5.0★May 2023

• "Great location, loved the hot tub, lots of lovely touches like the welcome pack."

  Main bedroom so much more luxurious than most mobile homes I have stayed in but everything was very well specified and we were very happy.

  Amazing! Thank you for such lovely feedback..it means a lot. Glad you were happy and enjoyed your stay. Thanks again. Property Owner

  Reviewed by Pete5.0★Apr 2023

• "Would stay there again Caravan very clean hot tub was lovely After a long day ..."

  Would stay there again Caravan very clean hot tub was lovely After a long day walking Site Dog friendly Welcome pack was appreciated The only little grumble was the Wi-Fi poor Signal on the site only good in the on site pub

  Thank you for taking the time to leave feedback, really pleased you had a lovely break and would stay again. Property Owner

  Reviewed by Andrew4.7★Oct 2022

• "The accommodation was spotless."

  It is in an excellent position on the site. The hot tub is also great. There are though a few minor issues that if addressed would make it perfect: * Leaving better information in the accommodation e.g. written instructions on how to operate the hot tub. Having the WiFi code written down rather than emailing it. * Having egg cups and a cafetiere in the cupboards. * Supplying a fan for hot days. * Check out is early. 11am is more common now. Additionally the WiFi is not great and several days the signal was so weak it was impossible to use. This needs boosting somehow. It is lovely and the things mentioned above are minor. I would stay again.

  Thank you for taking the time to leave feedback. We did take a decision to include the Wi-Fi code in our Welcome message to ensure the information is up to date. Our hot tub team visit daily and are more than happy to support with any questions. Check out at 10.00 is in line with many sites/accommodation and ensures the property is well presented for the next guests. We’re pleased you enjoyed your break and would stay again. Property Owner

  Reviewed by Sharon3.8★Jul 2022

• "Fantastic week at this outstanding caravan."

  The hot tub was superb and we will definitely be returning. Credit to the owners. Thanks Jon Cheshire

  Really appreciate you taking the time to leave such great feedback, we’re pleased you enjoyed your break. thanks again! Property Owner

  Reviewed by Jon5.0★Jun 2022

• "My wife and i wanted a quiet week away to refresh from a recent illness,just to sit read and use the hot tub."

  First full day Sunday , fine. From then on disaster. 8am Monday, and every day,8am to 5pm Diggers Dumpers and Compacters were surrounding us replacing caravan drives.The noise was deafening,and impossible to stay in and use the hot tub. I checked with reception and was told owners/agents had been told of work being carried out. I feel we have wasted £700 we can not afford to waste as we are on pensions. I don't think the property should have been marketed during this period,and we should have been informed in order to have made a choice and to have been able to have our well needed break in another area.This review site doesn't allow for photos, i have sent some to the owner for proof.Ido feel in this instant being in contract with Sykes that some compensation would be in order.I don't want to condemn you as a company as i have not used you before but family members have with good results. Ilodd forward to your views and reply.

  Thank you for taking the time to provide feedback. We were disappointed to hear your week was disturbed by work being carried out by the site. As owners we hadn’t been made aware and will now follow up with the Newperran management team. Property Owner

  Reviewed by John4.4★Jun 2022

• "Having stayed in numerous caravans over the years, this is amongst the nicest."

  The layout suited us perfectly, main bedroom being considerably bigger than normal. The site on which it’s situated was fantastic, the staff couldn’t do enough for you. I would definitely stay here again.

  Many thanks for taking the time to leave such great feedback, we really appreciate it. Good to hear the caravan and the site delivered and that you would stay again. Thank you! Property Owner

  Reviewed by Nick5.0★May 2022

• "The property was spotless and the welcome pack was lovely."

  Missed basic items such as iron ironing board and corkscrew. Hot tub was lovely and maintained daily. Site was a disappointment as bar was only open on 2 out of the 6 nights. Staff very friendly. Advert said there was a shop on site but not the case just a few basics sold from reception.. Would not return just due to site facilities. Caravan was lovely highly recommended. Thank you for a lovely stay.

  Thank you for the positive feedback relating to the caravan and the recommendation- both appreciated. Sorry to hear the facilities on site didn’t meet expectations, this is something we will discuss with the management team. Thank you for choosing our property for your break. Property Owner

  Reviewed by Nichola4.4★May 2022

• "The caravan was perfect and the location was ideal also."

  We loved the hot tub and the swimming pool and had a fantastic holiday!

  Thank you for taking the time to provide feedback. Really pleased to hear the caravan was perfect and that you had a fantastic holiday..hope to see you again. Property Owner

  Reviewed by Stephanie5.0★Apr 2022

• "Caravan/lodge was very basic and certainly not worth the money."

  In fairness to the owner when contacted she did bring across some of the basic items that should have been available. She also arranged for a second clean of the lodge on the Monday, although we had cleaned surfaces, the hob and washed some glasses for use, in addition felt the need to use boiling water on all equipment before use. Dirty crack inside one of the 4 available mugs, which the cleaner took away but was never replaced. No mattress protector on double bed just one sheet on the mattress. Toilet compartment was very small in the bedroom. Swimming pool on site had limited availability, being told it was used most of the time for swimming lessons for general public and also specific times for those living on the site. One positive was the fact that staff on site regularly checked the hot tub each day and topped it up when required, So big thank you to the two gentlemen who did that. Overall, disappointing accommodation. Have stayed at much better this year.

  Many thanks for taking the time to leave feedback, we were sorry that there were things that required attention but I’m pleased you reached out at the start of your break and we were able to meet with you and rectify the issues. We have taken your comments onboard and made changes. Property Owner

  Reviewed by Jan1.9★Oct 2021

• "Great property, immaculately clean and well equipped."

  Nice little welcome pack with tea, coffee, biscuits and milk. The beds were comfortable and the shower was great. The hot tub is fab and someone came on a daily basis to check and adjust the chemicals. Brilliant holiday, thank you.

  Thank you for your great feedback, really appreciate you taking the time to provide and that you had a great holiday. Hope to see you again. Property Owner

  Reviewed by Jill5.0★Oct 2021

• "Great week in Cubert 3."

  Lovely caravan with all facilities needed. Nice welcome pack on arrival. Hot tub was great. Site was very quiet, but good base for exploring the local area.

  Thank you for taking the time to leave such great feedback, really pleased you had a lovely stay. Hope to see you again. Property Owner

  Reviewed by Deborah4.7★Aug 2021

• "It was very expensive for a basic caravan, it was very clean but I was expecting more for the money."

  Reviewed by Vanessa3.4★Jul 2021

• "Hi the holiday static was out of this world absolutely amazing."

  The added hottub was also the best. After long days out it was great to relax. I was able to go shopping near buy and fill up the freezer and fridge. Infacr this holiday ended up the best holiday plus I did not spend a great deal. Amazing comfort . Many many thanks. My brother and work mates have already asked for the information about your cottages. You deserve an award. Amazing

  Thank you for taking the time to leave such lovely feedback, we were so pleased you had a relaxing break. Hope to see you again. Property Owner

  Reviewed by Gary5.0★May 2021

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