2 Bell Tower

15 Customer Reviews

• "Lovely situation in the middle of the town with parking which has a tight entrance but ok."

  For price well furnished and equipped - no facility for fresh coffee - used to be a cafetière. No issues

  Reviewed by Linda4.4★Oct 2024

• "Overall, we were very pleased with our stay a 2 The Bell Tower, Penzance."

  The apartment was very comfortable, in good decorative order and generally, met all our needs. However there are a few issues we like to draw your attention to. Firstly, it would have helpful to know on arrival that the washing machine wasn’t working. Instead we had to discover this for ourselves but only after we had first bought washing detergent/fabric softener and attempted multiple times to get it to work, including looking up the operating instructions online as we thought we must be failing to follow the instructions correctly rather than there being a fault. Also, there was leak under the kitchen sink, which again we had to discover for ourselves. As such, we initially thought this must have occurred after our arrival and that we were the cause of the leak. However, on closer inspection, it was clear this couldn’t be the case, which the housekeeper confirmed when we called to report it. Finally, while the apartment was generally well equipped, it lacked a few key items, which we think would have improved the overall quality of the stay. These are as follows: • There was no doormat on which to wipe wet footwear before entering the apartment. • The kitchen only had one tea towel and no hand towel. • There was only one sharp knife. All the others were in desperate need of sharpening but there was no knife sharpener. • There were no oven gloves. • The small tablet of soap in each bathroom was insufficient for a full week’s stay. Therefore, we had to buy more hand soap.

  Reviewed by Sam3.4★Sep 2024

• "A superb, well appointed property in an ideal location."

  The welcome ‘cream tea’ and milk, tea , coffee and biscuits were very much appreciated. A nice touch.

  Reviewed by Diane5.0★Aug 2024

• "Great accommodation, great central location in PZ, great view from accommodation, great off-road parking included, great stay had overall!"

  …only criticism is the truly appalling internet service at the accommodation. Hate to have to mention it, as the stay was great overall, but for the expensive cost charged for the accommodation, there should be a significantly better internet access included.

  Reviewed by Matthew4.4★Jun 2024

• "What a fantastic location and accommodation."

  The Bell Tower was spotlessly clean. The shower was the best I've ever come across, such water pressure is enviable. We had some issues with the main TV on the first couple of nights but were easily able to communicate this to the owner. There is a fantastic view of the dry Dock and harbour from the living area so who needs TV anyway.

  Reviewed by Jennifer4.4★May 2024

• "The directions to the property were poor referring to Street names that were not visible anywhere."

  Also the folder in the apartment needs updating, there were two different leaving times, the stair lights are now on a sensor, no instructions for the cooker. Otherwise, really liked the apartment although you couldn’t really see St Michael's Mount unless you craned your neck, otherwise the view was amazing. We didn’t find the spiral staircase a problem but did take small bags as we are late 70s/early 80s. Also no problem with parking but we do have a narrow gate at home.

  Reviewed by Penelope4.7★May 2024

• "The access stairs are tricky unless you have reasonably good mobility."

  Great views across the harbour from the sitting room

  Reviewed by Ellen Hazel5.0★Apr 2024

• "Really enjoyed the stay at the Bell Tower."

  Property had everything we needed and was in a very convenient location in Penzance with handy off street parking. It was clean and tidy. The view from the front windows is great. Would very much recommend.

  Reviewed by Stephen5.0★Apr 2024

• "Lovely cream tea in the fridge."

  Good instructions for all the appliances. Lovely stay.

  Thanks Michael. Property Owner

  Reviewed by Michael5.0★Oct 2023

• "Lovely location, interesting access to the car park."

  Thanks Angela Property Owner

  Reviewed by Angela5.0★Sep 2023

• "Lovely view and position in the town."

  Unfortunately our sleep in the main bedroom was disturbed by the boiler clicking continuously. The dishwasher didn’t work, and even though we reported it to the owner and maintenance company, the maintenance person only phoned the night before we were leaving. The information provided beforehand and in the property was out of date, regarding contact details for the housekeeper and maintenance people. Overall we were quite disappointed, especially as we’d taken friends from abroad and had really expected a higher quality.

  Thanks Abraham for your feedback. Bell Tower is presumably one of the oldest buildings of Cornwall and the first registered national school back in 1835. Given the long history of the building and the frontage to the Sea (which gives excellent view), the tower requires once in a lifetime maintenane and works to be carried out every century which was the case this year. As a Graded Building there are also a few more important rules to be respected which means a meticulous planing and carrying out the works is required. This year we have carried out works on the roofs, staircase, windows, entire bathrooms and also repainted the interiors and major parts of the tower itself have been restored. Given such a huge task, which give the Bell Tower back its historical glamour, a few minor aspects maybe need a bit time to settle like the dish washer and boiler. Our maintenance person was informed and he did attend and did his best and felt you were happy but we are a bit surprised with the feedback. We understand your inconvenience and have requested Sykes to return a compensation. We have now taken care of the boiler and dish washer and we hope our future guests will now even more enjoy the beauty of the Bell Tower, its historical tall windows and ceilings and the tower and freshly restored and decorated spiral stair case. We will also soon be updating the listing with the latest Photographs so future guests can get better feeling of the atmosphere we provide. Furthermore, we hope you were also able to enjoy the central location and would like to welcome you back. Cheers Prasad Property Owner

  Reviewed by Abram2.5★Sep 2023

• "The apartment is lovely and views from the sitting area were fantastic."

  It was within easy walking distance of the harbour and seafront and there were excellent shops and restaurants nearby. The beds were comfy, as was the living room seating. There was a dishwasher and a washer drier (which had been shut up so smelt a bit musty, but was fine when used) and the kitchen was reasonably well equipped (although only 4 forks, which was a bit random!). We were grateful to have the fans as it was very warm during our stay. It was also brilliant to have a car parking space too - the access was fine for our Renault Captur, but we might have struggled with our larger car, as the access to the car park was quite steep and narrow. The staircase up to it could be a bit challenging, especially as there was no lighting at nighttime because builders had turned them off whilst working on the neighbouring flat, but we were clearly told about that and it was a relatively minor inconvenience. We did have an issue with one of the toilet flushes, but that was sorted out and the maintenance man was great, even adding some temporary lights for us on the stairwell whilst the main ones were out of action.

  Reviewed by Alison4.1★Jun 2023

• "Fantastic sea view."

  Reviewed by Carolyn5.0★May 2023

• "The TV in both bedroom was too high we could not reach it to plug it in or the Ariel."

  The boiler in our bedroom was very noisy I could not sleep with it on-and I had to switch off the mains every night. The first 2 nights I had little sleep. The oven did not work properly the first night and the dishwasher would not close. We had to call maintenance out twice during the week. The outside stairwell was very damp and smelt awful. There was major noisy refurbishment going on in the apartment next door. The workmen were very considerate once they realised we were staying there on holiday. Thr first Monday morning was horrendously noisy. We had to contact Sykes twice to deal with various issues we had and they responded quickly and everything was dealt with on the same day. We appreciated the views and the parking outside apartment. We also enjoyed the central position in Penzance of it

  Reviewed by Maggie4.7★May 2023

• "We enjoyed our stay at the Bell Tower, it was spotless clean and comfortable."

  The location is ideal being close to the shops, two local pubs round the corner and it has parking right outside the building.

  Reviewed by Eleanor4.4★Sep 2022

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